I had a great experience with Auction Under the Hammer, especially dealing with JACK. He was professional, helpful and easy to deal with throughout the process. He made everything straightforward and... もっと見る
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The communication from the enquiry at the beginning right through to the sale was excellent. Reece was very helpful in the early stages explaining how the process worked. Then on the auction day itse... もっと見る
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It was an easy process from start to finish. I was kept informed throughout the actual sale day with regular phone calls on the bidding and what was best for our property. This has been a very stressf... もっと見る
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Having advertised a vacant property, Under the Hammer failed to disclose that the property had a permanent closure order on it. They have also withheld £4500 additional to the final purchase price and... もっと見る
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企業情報
Under The Hammer について
当該企業による記述
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
連絡先
63 Temple Row, B2 5LS, Birmingham, 英国
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4.1
ほぼ満足
353件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Emily from customer care is absolutely…
Emily from customer care is absolutely amazing. She really does show care towards customers and makes sure any issues are resolved with a solution
2026年9月23日
自発的なレビュー
Under The Hammer からの回答
Hi Meshack,
Thank you for taking the time to leave a review.
It's lovely to hear that Emily made such a strong impression, and that she went out of her way to help you reach a resolution. That kind of care is exactly what we hope our customers feel.
Emily will be really pleased to read this. Thank you, and we wish you all the best!
Voted on two properties
Voted on two properties. I didn't win either. I have asked for my £5000 to be returned. Still nothing after 5 days after auction.
2026年9月16日
自発的なレビュー
Under The Hammer からの回答
Hi Erica,
Thank you for taking the time to share your feedback.
To clarify, the pre-authorisation hold is released on our side the same day once the auction ends and a bid hasn't been successful. It isn't a payment that we take, but a temporary hold placed on your funds, so that if you win a property, that money goes towards the outstanding payment. If you don't win, the hold is released in full.
Any delay after we've released it is the time your bank takes to return the funds to your account. As we've already released the hold on our side, the best next step would be to contact your bank for an update on when the funds will be back with you. If there's anything we can help clarify, you're welcome to get in touch on 0345 512 0115 or at info@underthehammer.com.
No one turned to up viewings - avoid
Booked to view two properties today and no one turned up to either. Very disappointing service after juggling family commitments to make the appointment times. Complete joke. Oh, and you can’t contact anyone at the office on a weekend to find out what’s going on.
2026年9月19日
自発的なレビュー
Under The Hammer からの回答
Hi Jessica,
Thank you for taking the time to share your feedback, and we understand your frustration, particularly after rearranging things to make the appointments.
Viewings are carried out by a third party rather than our own team, but that doesn't take away from the fact that this was a wasted trip for you, and we will look into what happened with both appointments.
If you'd like to rearrange, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll pick it up with you directly.
Quick and helpful replies
2026年9月18日
自発的なレビュー
Under The Hammer からの回答
Hi Jenny,
Thank you for taking the time to leave a review.
It's great to hear you found our replies quick and helpful. We really appreciate your feedback and are delighted you had a positive experience with us!
Under The Hammer からの回答
Hi,
Thank you for taking the time to leave a review.
It's great to hear that Emily gave you such good service. She'll be really pleased to read this.
We appreciate your feedback and are delighted you had a positive experience with us!
Please ring me on 07966040213…
Please ring me on 07966040213 concerning the second payement I have consulted banner jones and they say that the legal pack requires checking tommorow by the soliciter jade I have tried to contact another soliciter you recommended but they are busy and that the legal pack needs checking before the 8350 is paid please confirm this is ok as I am wanting to pay you thanks
2026年9月17日
Under The Hammer からの回答
Hi Melvyn,
Thank you for taking the time to leave a review, we really appreciate it.
We've now been in touch regarding your query, though for anything like this in future, the best thing to do is contact us directly on 0345 512 0115 or at info@underthehammer.com, where a member of the team can help you straight away.
One thing worth mentioning: this is a publicly visible reviews page rather than a private message, so you may wish to edit your review to remove your personal contact details.
spoke to reece with regards to property…
spoke to reece with regards to property auctions and what was achievable , different levels of reserve, very helpful discussing tenanted property/yields etc.
very helpful not pushy, has a sense of humour, would recommend having a chat to him with regards property sales/auctions
2026年9月17日
自発的なレビュー
Under The Hammer からの回答
Hi Alastair,
Thank you for taking the time to leave a review.
It's great to hear that your conversation with Reece was so helpful, and that he was able to talk you through the options clearly and without any pressure. A relaxed, straightforward chat can make all the difference when you're weighing things up.
Reece will be really pleased to read this, sense of humour and all! Thank you for the recommendation, and we'd be glad to help whenever you need us.
Under The Hammer からの回答
Hi Chris,
Thank you for taking the time to leave a review.
It's great to hear that the communication was clear, honest and timely throughout. That openness is exactly what we want people to experience when working with us.
We really appreciate your feedback and are delighted you had such a positive experience with us!
Excellent costumer service always…
Excellent costumer service always available when we needed them, Dan and his team did a great job selling our property. Would definitely recommend under the hammer in the future.
2026年8月24日
自発的なレビュー
Under The Hammer からの回答
Hi Claire,
Thank you for taking the time to leave a review.
It's great to hear the team were always available when you needed them, and that Dan and his colleagues did such a great job selling your property.
They'll be really pleased to read your kind words. Thank you for the recommendation, and we'd be glad to work with you again in the future!
Could not fault the team at Under the…
Could not fault the team at Under the hammer!
Dan, Reece & team were excellent!
Professional & dedicated commitment shown all the way through selling our property!
Would 100% recommend.
2026年8月24日
自発的なレビュー
Under The Hammer からの回答
Hi David,
Thank you for taking the time to leave such a great review.
It's wonderful to hear that the team supported you all the way through selling your property, and that you felt looked after throughout.
Dan, Reece and the rest of the team will be delighted to read your kind words. Thank you for the recommendation, and we'd be glad to work with you again in the future!
Under The Hammer からの回答
Hi,
Thank you for taking the time to leave a review.
It's great to hear you found the process simple and that the step-by-step guidance, along with our quick responses, made purchasing a property easier for you.
We really appreciate your feedback and are delighted you had such a positive experience with us!
Caveat emptor - Buyer beware
They claim to return your pre auction fee the same day if you didn’t win the auction. This is not accurate. According to a conversation I had with them when I didn’t receive my refund by 16:30, I was told the refund gets processed at 19:00. I waiting all night and had to email them after midnight the following day. Eventually got the refund the following morning after the auction.
Please, please, please read the legal pack before bidding. Most of the properties have £9,600.00 fees added to the sale price. It may be listed as £8000 plus vat, or two separate fees like £5250 plus vat and £2750 plus vat - both still adds up to £9,600.00. Do your maths before bidding with this company. Buyers Beware!
2026年8月12日
自発的なレビュー
Under The Hammer からの回答
Hi,
Thank you for taking the time to share your feedback.
To clarify, the pre-authorisation hold is released on our side the same day once the auction ends and a bid hasn't been successful. Any delay after that is the time your bank takes to return the funds to your account, which is outside our control.
It's also worth explaining that a pre-authorisation isn't a fee or a payment that we take. It's a temporary hold placed on your funds, so that if you win a property, that money goes towards the outstanding payment. If you don't win, the hold is released in full.
On the fees: you're right to encourage people to read the legal pack and work out the full costs before bidding, that's important. To be clear, Under The Hammer does not apply any hidden fees. The buyer's administration fee is displayed on every property listing under the terms of sale, and any seller's fees are set out in the legal pack, so the full picture is available before any bid is placed.
If you'd like to understand more about how the auction process works, from pre-authorisation through to fees and completion, we'd be happy to talk you through it on 0345 512 0115 or at info@underthehammer.com.
Under The Hammer からの回答
Hi Shaikh,
Thank you for taking the time to leave a review.
It's great to hear you found us helpful. We really appreciate your feedback and are delighted you had a positive experience with us!
Just charged £15000 extra for nothing!
Just charged £15000 extra for nothing!
Sold a flat which top value for it at the time was £106000, for £116000 plus £6000 Auction fees and £9200 seller's fees!
Now after 5 years need to sell the flat £15000 under purchase cost, only because these guys are not professional and don't know nothing about the property's real value and who do not respect the buyer as the second half of the deal! Just forced me to sign an open auction(not time based) in an hour! Which obviously wasn't enough time to go through until ripping seller's fees! So totally recommend other FAIR & PROFESSIONAL auction houses
2026年2月20日
自発的なレビュー
Under The Hammer からの回答
Hi,
Thank you for your feedback.
To be clear, Under The Hammer does not apply any hidden fees. The buyer's administration fee is clearly displayed on every property listing under the terms of sale, and any seller's fees are set directly by the seller and laid out in the legal pack, which is made available for review before bidding.
The final price of any property is set by the market on the day, based on what buyers are willing to bid. A property's value can also change considerably over a period of years, reflecting shifts in the wider market and in what people will pay for similar properties in the area, none of which is determined by the sale itself.
We also want to be clear that we never force or pressure anyone to commit to buying or selling with us. Our aim has always been to make the process clearer and less stressful for everyone involved, buyers and sellers alike, as both are an equally important part of every sale. If you believe this wasn't the case, please get in touch with us as we would like to understand what happened.
As your review refers to a specific transaction and the terms involved, and as we can't discuss individual cases publicly, please direct any formal concerns to complaints@underthehammer.com so the matter can be reviewed in full.
Booked a viewing on their website and…
Booked a viewing on their website and no one shows. You call the number on the conforming email and get the answering service.
2026年8月8日
自発的なレビュー
Under The Hammer からの回答
Hi,
Thank you for your feedback. We understand how frustrating this must have been, especially after taking the time to attend the viewing as arranged. This shouldn't happen - and we apologise you had this experience.
Our viewings are carried out by an independent third-party agent, and something clearly went wrong here. We've already started to investigate this with them so we can understand what has happened, to ensure that it isn't repeated.
If you'd like us to arrange another viewing email info@underthehammer.com with the property and the date and we'll get straight onto it.
The Ultimate Platform for Fixer-Uppers: Transparent Fees & Excellent Profit Potential!
I’ve been using Under The Hammer (underthehammer.com) for a while now, and I can say with complete confidence that it is one of the best property auction platforms available. As a regular buyer, I have bought many fantastic deals through the site, and the entire experience has been smooth, transparent, and extremely straightforward from start to finish.
Unlike many other auction houses that hit you with hidden costs, Under The Hammer’s fees are completely fair and clearly outlined upfront. There are no nasty surprises, which makes calculating your potential margins before bidding so much easier. Every single property I’ve purchased through them has yielded a great return—once refurbished, every project has made a healthy profit. The quality and realistic pricing of the properties listed give real investors a genuine opportunity to add value.
A massive shoutout to Dan and Emily, who have been an absolute pleasure to deal with. Their level of customer service, professionalism, and prompt communication is second to none. Whenever I’ve had questions about a legal pack, completion timelines, or bidding procedures, they’ve been readily available to guide me through without any pressure. Having that direct line to approachable experts gives you total peace of mind throughout the entire transaction.
For anyone on the fence or looking to buy their first property through an online auction, I cannot recommend Under The Hammer enough. Their platform is intuitive, their team is top-tier, and the potential returns are genuine. I’ll definitely continue buying through them for all my future projects!
2026年7月24日
自発的なレビュー
Under The Hammer からの回答
Hi Paul,
Thank you for taking the time to leave such a detailed and generous review.
It's great to hear that you've had such a smooth experience across so many purchases, and that the fees being clear and upfront have made it easier to work out your margins before bidding. That transparency is exactly what we want buyers to be able to rely on.
Dan and Emily will be delighted to read your kind words. Being able to talk questions through around legal packs, timelines and bidding, without any pressure, makes a real difference, so it's wonderful to know that came through for you.
It's fantastic that your projects have gone on to do so well, too. Thank you for the recommendation, and we look forward to working with you again!
Crazy fees.
I was interested in potentially bidding on a house which has a starting bid of £10,000. I noted that there was no contract in the legal pack. I sent an email asking why this was. In addition to asking for confirmation that the property is vacant and does not have squatters due to the property having several open windows. No-one replied to my email instead I received an automated email advising the contract has now been added to the legal pack.
After reviewing the "legal contract" it advises of various financial amounts that I would have to pay if I was the buyer. This includes paying the sellers legal fees, the sellers fees to under the hammer. In addition to paying a buyer premium and admin fee. By my calculations the amount I would need to pay in fees is roughly £8230... This is not including the cost of my own solicitors legal fees.
The contract has a paragraph which describes how if there are squatters upon completion it would be the buyers issue.
The contract also states that invoices won't be provided for amounts paid. This just does not seem very transparent.
This is a shame that their fees are clearly are rip-off as I would have been interested in bidding but not when there is £8k+ in fees and then any further hidden amounts they later divulge.
I thought the auctioneer iamsold was a rip off with their fees. But underthehammers fees are even worse.
2026年7月20日
自発的なレビュー
Under The Hammer からの回答
Hi AJ,
Thank you for taking the time to share this feedback.
We understand the fees can seem confusing at first, so here's how they work.
Under The Hammer does not apply any hidden fees. We do charge a buyer's administration fee, and this is shown clearly on every property listing under "buyer fees" before you bid.
The other fees you've mentioned are set directly by the seller and laid out in the legal pack for the property. There can occasionally be a delay in these becoming available, but every legal pack is provided ahead of the auction, and you've rightly picked up on how important it is to review these properly before bidding.
We'd always encourage buyers to go through that documentation carefully and seek independent legal advice, so that all the costs and obligations are clear well in advance.
On the email you sent us: due to the volume of requests we receive for legal packs, we have an automation in place to let interested buyers know as soon as those documents become available. If you also sent a separate enquiry, you should have had a reply to it, so we will look into what happened here.
If you'd like to talk this through, or learn more about how an Under The Hammer property auction works, please don't hesitate to get in touch on 0345 512 0115 or at info@underthehammer.com, we're always happy to help.
Unfinished buildings and very bad acting
Martin stop now acting like an idiot it’s not funny and the programme is not about you it’s about the programme name and why return to an unfinished building absolutely no point the viewers want to see the completed building that is whole point of the show
2026年7月17日
自発的なレビュー
Under The Hammer からの回答
Hi Edwin,
Thank you for taking the time to leave a review.
It sounds as though your feedback may be intended for the television programme Homes Under The Hammer, which isn't connected to us. We're Under The Hammer, an online property auction platform, so we aren't involved in the show or its presentation.
If you've had any dealings with us directly and there's something we can help with, we'd be happy to hear from you at info@underthehammer.com.
Great communication and efficiency
Great communication and efficiency. India Bennett was super great !!
2026年7月16日
自発的なレビュー
Under The Hammer からの回答
Hi Darren,
Thank you for taking the time to leave a review.
It's great to hear that the communication was clear and everything ran efficiently for you. That makes a real difference when you're going through the process.
India will be really pleased to read your kind words, and we're glad you had such a positive experience with us!
Excellent experience - can't thank them enough!
I can't rate the service I got more highly. This was a property I have been trying to sell for 5 years and they managed to do if for me in 1 month. The staff are incredibly helpful and they dedicated a lot of time and effort into this sale for me, even though there was very little in it for them. They were professional, helpful and the speed at which they worked was really impressive. Every member of staff went above and beyond and I can't thank them enough.
2026年7月15日
自発的なレビュー
Under The Hammer からの回答
Hi,
Thank you for taking the time to leave such a lovely review.
After five years of trying to sell, getting it done in a month is a fantastic result, and we're really pleased we could help make that happen for you.
It's also great to hear you felt so well supported throughout. Your kind words about the team will mean a great deal to them.
Thank you for trusting us with your sale, and we wish you all the best!
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