Unidragon レビュー 

Avoid at all costs. Ordered a puzzle for Christmas on December 11th but hasn’t received it yet. Asked for a refund on December 23rd, when the order wasn’t even handed to the courier, and was informed it will take 5-6 working days to process. Didn’t receive it either. After countless unanswered emails, I was told the order is handed over to the courier on Monday 8th, long after I asked (and promised) a refund.

The company is a joke. You can find the same puzzles on Ali Express for a fraction of the price. Avoid Unidragon at all costs.

These puzzles are great. Mine had missing pieces. A note that came with the puzzle said to contact them if missing or broken pieces. Sounds great but they do not respond after several contacts. Puzzle great Company stinks. Don't trust them.

Ik was sceptisch n.a.v. van sommige reacties, maar mijn ervaring is perfect! Binnen 1 week geleverd, na aankoop gelijk een GLS tracking code ontvangen. Puzzel ziet er geweldig uit!

Ordered a puzzle on Dec 10th for a christmas present.
Was told they had no more of the Owl and could send aother, but bigger, so I paid the extra and am so far still waiting for the puzzle, a month later almost.
With a GLS delivery detail showing it was delivered back to the referrer in Slovakia!! I live in England.
no responses to any emails after 23rd december at all .
Have emails several times a week and sent proof that the puzzle was delivered to someone in Slovakia....
Unable to get a response at all...am asking for my money back, 77 euros.

I’m surprised by the negative reviews here! My 3 puzzle set arrived in days, well packaged and safe.

And the puzzles? EXQUISITE. A sheer delight. Like participating in art. Designed with genuine creativity and passion. Satisfying. Delightfully packaged.

No they are not paying me to review, I’m just a customer who took an expensive punt on a persistent Facebook ad. Puzzles are not cheap and the small one is pretty pricey for the size. But the detail and magic in the artistry made it worth the leap of faith!

I’m taking great pleasure in these puzzles and while they take a lot of adult help for my 8 year old as they are satisfyingly difficult, it’s special time spent together.

Ordered 2 so far, 1 for Christmas on the 17th which arrived on the 23rd. The second on the 28th for a birthday in January expecting a long wait. However it arrived earlier today (30th). Really impressed with the puzzle quality, would definitely order again.

Had waited for longer than a month now, even when they said it was going to be within 2 weeks, considering the whole COVID thing affecting us, I expected it to arrive late...
THE ISSUE IS, the tracking number shows it has been already delivered somewhere in the UK...
DELIVERED WHERE? not to my house! So I kept emailing them but their last answer was on the 25th of December saying "We will check your order and write to you as soon as possible". It's 29th ... Yeap, it's really really messed up shipping service, Don't think it's a scam though.

Scam! Ordered 4 medium size puzzles from unidragon.com on Dec 12 because I didn't see all the negative reviews at first and said shipping was 5 to 7 days. They were Christmas gifts. After a few days with no update I contacted them. Over the next few days I was told they were checking.......they were sorry for the bad experience......they were sending a refund and finally one that said the order was shipped (that email showed 4 puzzles smaller than I ordered for half the money I paid). I entered the tracking number that was provided in the email into the dhl.com site and there is no such number. It appears to me that they are thieves and stole over $200 from me. DO NOT FALL FOR THIS!!!

HÄNDE WEG!

Bestellt am 3.12.20. versendet am 17.12.20 (also ganze 2 Wochen später!). Versand mit der himmeltraurigsten Versandfirma der Welt: UPS!

Das Paket war in einem Tag von Samara in Moskau angelangt. Seit dem 18.12 (heute ist der 25.12) bewegt es sich nur im Raum Moskau. Das Tracking hat 5 Einträge mit "Warehouse Scan". Das Paket bewegt sich nicht weiter.

Am 21.12. kam die Meldung von UPS: you have a shipment coming with unpaid import fees...CHF 60.-

Hahaha!!!

Ich bestelle viel im Ausland, auch in Russland. Aber noch NIE musste ich für ein Paket dass noch nicht einmal das Absenderland verlassen hat irgendwelche Gebühren bezahlen! Was ich auch nicht werde! Schweinerei, Abzockerei im Quadrat!

Die Frage ist jetzt: wer sind wohl die grösseren Halunken? UPS oder Unidragon?

Am 23.12. mussten wir Plan B für neue Weihnachtsgeschenke starten...echt zum Weinen.

Das traurige: es sind Puzzles im Wert von weit über 300.- Euro!

Die Puzzles werden wir wohl abschreiben müssen. Am besten organisieren wir uns alle hier und reichen eine Sammelklage ein gegen UPS und Unidragon!

Wer so blöd ist und mit einer Firma versendet die auch nur 1.3 von 5 Sternen hat, der ist definitiv nicht daran interessiert ein seriöses Geschäft zu betreiben.

Meine Erfahrung reicht mir. Nie wieder!

So I went straight to Unidragon's site to order some of their puzzles for my wife for Christmas. They all came in prestine condition and on time. I had absolutely no issues from them at all. Will be purchasing more in the future. Highly recommend.

Esperienza pessima! Ho acquistato un puzle taglia media del gufo il 26/11/2020 al prezzo di 69.95€+6,08€ di spedizione.Il 15/12 mi hanno scritto che il prodotto non era disponibile nel magazzino europeo proponendomila scelta tra un gufo taglia grande o un altro animale con uno sconto del 30% sul prossimo ordine.Ho scelto il gufo più grande.Dopo un paio di mail di sollecito il 18/12 mi hanno avvisato che anche il gufo grande era esaurito(anche se sul sito è ancora disponibile per l'acquisto).A questo punto ho scelto un lupo taglia media che al momento non è ancora arrivato nonostante svariati solleciti a cui non hanno più risposto. INQUALIFICABILI!!!

Delivered fast to Romania in around 3-4 days since purchase. All 3 puzzles that I've ordered are exactly as expected: great design and solid quality.

Kingsize Houten puzzel van kameleon besteld via Amazon.
Bestelling kwam 2 weken eerder dan verwacht. Product is netjes verpakt, goede kwaliteit, hij is compleet.

Eenmaal af blijkt de puzzel nog mooier dan van te voren bedacht, want ondertussen zijn er nog gegraveerde figuren meegepuzzeld.

Product is niet goedkoop, maar van absolute topkwaliteit.

I ordered 3 puzzles & they arrived several days before promised arriving date. The puzzles were in perfect condition & the customer service excellent👍🏼

Update:
2 months and several emails after the below Unidragon finally reimbursed me for the full amount and sent their apologies.
I therefore take back that they are dishonest - as they prove not to be - but it is such a pity that the whole encounter with them turned out to be so disappointing.
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Originally posted review :
I can only try to warn off as many people as possible from this scam!
I placed an order for 4 jigsaw puzzles 5 weeks ago.
A wrong delivery was sent to me which I did therefore not pick up.
I immediately advised Unidragon, of their error and that I had not accepted the parcel.
The money was drawn from my account but since December 4th they have not replied to any of my Emails, nor have they confirmed a new correct delivery or refunded me - so they have literally stolen more than €150.00!!
I will of course take possible legal actions - and hopefully warn off others from being cheated by this completely dishonest company!

Ordered 26/11 would arrive in 4/5 days today is the 17/12 still no package or E. T. A. Not even after several mails. Very disappointing experience since it was supposed to be a present for 6thDec. Now the whole idea is ruined. Answer was it should arrive before Christmas.... Great a month for delivery. Get a grip it is 21 century your logistics department is not worth its name.

Snelle levering naar Nederland (week). Goed verpakt verstuurd. Zeer tevreden mee. Product nog mooier dan verwacht.

This is definitely a scam.
The page promised 2-5 days domestic shipping and i have been waiting almost two months.
Their only answear when asking about the order is that they will ”try to send it out on monday”.
I’ve had that reply four times now.
Cancelled my order and i’m hoping to get a refund...

Edit: I got get refund swiftly without any problems.

Har bestilt 3 puslespil for 5 uger siden, men intet er sket ud over, at de har trukket pengene fra min konto for 3 uger siden. Får blot et standard svar hver gang jeg skriver til support, som siger at varerne er fanget i shopping kontrol og at de ikke kan gøre noget.
Har nu annulleret min ordrer.

Complete honesty; It took them almost 3 months to deliver my puzzles.

I was in contact with support at least once every 2 weeks for about 1,5 months. For the longest time it seemed like it was a scam and that they were just stalling.

I had a total of 4 tracking numbers. 3 for DHL, who never picked up the package (probably Unidragon's fault).
One for GLS, which turned out to not be my tracking number.

All very frustrating, but in the end they delivered.

I think part of the trouble with the shipping of my order was them getting the hang of Domestic Shipping in EU.
I hope, and believe that they will do better in the future.