Phil is always supportive and goes the extra mile to solve issues if they occur. My preferred ship-chandler by a mile.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We equipped our brand new boat with running rigging from upffront/Kohlhoff. It was such a pleasure to work together with Calanach. He really knows his job and provided us with very professional advice... もっと見る
企業が回答しました
I was seeking a rare-sized set of turnbuckles for the port and starboard staysail stays on my Ta Shing Baba 35, and was happy to discover help from Upffront. Lauren and Aleena could not have been... もっと見る
企業が回答しました
Web shop was not the most intuitive to manage the addons that there was needed. There would be room for improvement. Goods were correct, points from that. Also the inhouse comminication about ord... もっと見る
企業が回答しました
企業情報
当該企業による記述
Our vision is simple: To make buying performance sailing hardware and rigging systems safer and easier by offering the best end-to end experience, through a website you love to use.
連絡先
4.5
優良
212件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
1 month waiting for order to be sent
I would like to be able to say that it was a good experience but I can't. Way too long waiting for the order to be prepared and shipped.
Should be 2 stars but your customer support was extremely quick to answer, so 3 stars.
Cheers
Teo
2022年7月31日
Upffront.com からの回答
Hello Teo, Thank you for your feedback! We apologies for the long delivery time - everyone in the industry is struggling with lead times at the moment and it is very challenging.
Everything in order but three important…
Everything in order but delivery was three important days later…
2022年8月12日
Upffront.com からの回答
Hello, Thank you for your feedback! We apologies for the long delivery time - everyone in the industry is struggling with lead times at the moment and it is very challenging.
Upffront.com からの回答
Hello Kaarel, thank you for leaving us a review. We are really sorry that you did not get the service you expected but we appreciate the feedback.
Upffront.com からの回答
Hi Alexandre, thank you for the kind words! Our team work hard to provide excellent service, so it’s great to see that reflected in your review. Hope we can be of help again soon!
Muito Bom!
Foi uma excelente experiência, os prazos de entrega foram cumpridos e a encomenda chegou em perfeitas condições, Muito Bom!
2022年7月19日
Upffront.com からの回答
Olá, Obrigado por tomar o tempo para nos deixar uma ótima revisão. Nós realmente apreciamos seus comentários positivos. 🙂
Quick and smooth service.
2022年7月11日
Upffront.com からの回答
Hello Johan, thank you for taking the time to leave us a great review. We really appreciate your positive comments.
Great buy - Andersen Winches…
I bought a couple of Andersen Winches for my Folkboat and Upffront were really great to deal with.
From the initial advice on the best size winch to select, to a simple easy to understand quote with interactive chat, to payment and shipping - everything was flawless. Received my winches next day and they are exactly what I ordered and wanted. Highly recommend to anyone… thank-you to everyone at Upffront for making my purchase experience so good.
2022年7月6日
Upffront.com からの回答
Hi Jon, thanks for the kind words! Our team work hard to provide excellent service, so it’s great to see that reflected in your review. Hope we can be of help again soon!
Upffront.com からの回答
Hello Peter, thank you for taking the time to leave us another great review! We really appreciate your positive comments.🙂
I'm happy with the Product and with…
I'm happy with the Product and with sending time. But to send an envelope to Lithuania and charge around 18€ is not acceptable.
2022年6月14日
Upffront.com からの回答
Hello Aidas, thank you for your review. I'm sorry to hear that you feel our shipping prices are too high, we make a concerted effort to keep our prices as low as possible while still providing a fully traceable shipping service. As you can imagine there has also been a significant rise in transport costs in the last 6 months. That said, I understand your frustration and will pass along your feedback to our team.
Upffront.com からの回答
Hello Kumar, thank you for taking the time to leave us a great review. We really appreciate your positive comments.
Upffront provided a fast and reliable…
Upffront provided a fast and reliable service and offer industry leading products that other providers do not offer. Additionally they're knowledgeable and offer a personal touch.
2022年6月5日
Upffront.com からの回答
Hello Lawrence, thanks for leaving us a review. We really appreciate it. We work hard to deliver a knowledgeable and personal touch, so we're glad you're pleased with our service. Hope we can help again in the future. 🙂
Consistently great!!!
2022年5月30日
Upffront.com からの回答
Hello Nuno, thank you for the kind words! Hope we can be of help again soon! 🙂
Unfortunately my small order took three…
Unfortunately my small order took three weeks to be shipped.
2022年5月22日
Upffront.com からの回答
Hi Peter,
Thank you for leaving your feedback on Trustpilot and we must apologise for the delay in shipping your Loop Cover shackles order. We were reliant on the manufacturer building some new ones and unfortunately, like everyone over the last few months, they have been completely overwhelmed with orders and these shackles got pushed down their priority list.
As an apology we will organise a discount voucher to be sent to you for any further hardware requirements you may have over the summer.
We hope we can do better next time!
It has been a pleasure doing business…
It has been a pleasure doing business with you. Always very constructive discussion and help. Still waiting for the last piece of my order but I trust it will be on the way.
2022年5月2日
Upffront.com からの回答
Hello Sandro, thank you for taking the time to leave us a great review. We really appreciate your positive comments.🙂
Upffront.com からの回答
Hello Kup, Thanks for your feedback and glad we could provide the best offer! We apologies for the long delivery time - everyone in the industry is struggling with lead times at the moment and it is very challenging.
Excellent service and communication.
2022年4月26日
Upffront.com からの回答
Hello David, thank you for taking the time to leave us a review and we are so happy to hear your comments. Hope to help again soon. 🙂
Great customer service
Great customer service and prompt reply on every query. As a business customer, the only thing to be counted is: at the moment of the purchase, I wasn't advised the product was out of stock, so I had a few days delay, which caused me some hassle as I had deadlines to meet. Nothing major, but it's good to be 100% sure before you proceed on order.
2022年4月19日
Upffront.com からの回答
Hello Monique, Thanks for your feedback and we are really happy that we could help with every query :) We apologies for the delay with this order - everyone in the industry is struggling with lead times at the moment - it is very challenging.
Order seemed to be forgotten until 3…
Order seemed to be forgotten until 3 weeks after placing it I emailed a reminder. Upffront then told me that the colour I ordered was not available, so could I accept an alternative? Finally received confirmation of shipment of the new colour a full 4 weeks after I placed the order. Item has still not arrived as I write. Very unusual that Upffront would be so tardy, previous experiences have been very positive and delivery very prompt.
2022年3月19日
Upffront.com からの回答
Hello Paul, thank you for leaving us a review. We are really sorry that you did not get the service you expected but we appreciate the feedback. Our team will be in contact and again we are really sorry for the mistake, but we hope we can help in the future.
Helpful staff but make sure you know what you are ordering.
All the staff have been very helpful and the product is good, however, supply chain issues (the item took three months to arrive) and initial confusion over the item I wanted caused by incorrect information provided means I cannot give them five stars.
2022年3月10日
Upffront.com からの回答
Hi Martin - Thanks for your feedback and we are glad you like the product :) We apologies for the delay with this order - everyone in the industry is struggling with lead times at the moment - it is very challenging. Our aim is to provide the best technical product information because we know information can be quite poor in our industry. In this instance it was two different product drawings with the same product code which lead to the confusion - just shows we need to always be vigilant!
It did not fit and therefore i sent…
It did not fit and therefore i sent back which was exepted
2022年2月12日
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