UPS Ireland レビュー 

Problem sorted. Thanks Conor

I've had a package sent from the US since the 26th of May. It's been one thing after the other, they couldnt find the package after a bank holiday weekend, they found it now but getting it delivered is a hassle. My driver literally said delivery attempted from Finglas and no funds so that's a lie, and now they are saying final delivery attempt or they'll send it back when it has never even left Finglas.
I've already paid the customs charges. After speaking to customer care, i just hope that i can pick it up cause im honestly tired of this rescheduling constantly

if I could give a minus I would ..but you have to click on a star to write something..I have now been waiting for 2 days for a package , placed with Amazon and if I had known they were going to use UPS...I wouldn;t have bothered... anyway,,no reply from UPS fone here in Ireland..a bot on a fone.. so effectively NO CUSTOMER SERVICE... as to delivery ..well I'm just follwoing the tracking ont he Amazon website which has been stuck in the same place ,,,for 2 days..is it coming ,..is it not???no uodate or anything from UPS...so I guess the book has been transported into the stratosphere, cos it doesn't seem to be ..well anywhere..
how are UPS still functioning here in Ireland..is there a government department one can contact to leave feed back for non functioning yet taking money from people/firms for their non performing???

I purchased an item in Swindon, England. This item was shipped to UPS’s facility in Eindhoven, Netherlands (where it sat for two days), it was then put on a truck to drive all the way back to Ireland, where it sat in UPS’s Finglas Depot for another day. It was finally shipped to the Shannon, Co Clare depot (which is only 20kms from my house).

The tracking number showed the status that it was out for delivery today (some 24hours after it should have been delivered), when it hadn’t been delivered by approximately 4pm, which is usually long after the UPS deliveries are made in my area. I called UPS, when I finally got past their AI Bot to a real human, she was not able to give me any more information than that which was showing on the website. She was not able to contact the Shannon depot to see if the parcel was on the van or not.

I then drove to the Shannon, Co Clare facility only to be informed that by parcel was never out for delivery today (the website showing a complete fabrication of the truth) and that my parcel was already loaded on to a truck to go to Galway because the Shannon, Co Clare depot does not cover Co. Clare, for clarification – the depot that is 20kms from my house, based in the same county, does not cover my area. Instead, the parcel is now being shipped to Galway, some 50kms away, only to be redelivered on Monday, some five days after the original scheduled delivery!

This quote is taken directly from UPS’s own website; “Sustainability is not just a promise, it’s an action plan. We have a responsibility to put sustainability at the core of our operations. Driven by integrity, UPS remains focused on making credible, purposeful changes.”

What a joke! So, the company that puts sustainability at the core of their operations is shipping a parcel over 2,000kms when they have facilities in place to ship it only 960kms, where is the sustainabilty there?

Secondly, their customer service! It is impossible to contact the Shannon depot directly, the customer service agent was unable or unwilling to do so. Had I been able to, I could have collected my parcel before it was loaded onto the Galway truck or at the very least could have saved myself the 40km round trip to only be told that it is already loaded, going to another depot!

Lastly, this morning’s scan was a complete act of deceit, UPS never intended to deliver the parcel today, it is a complete breach of faith and a poor reflection on the Company’s reputation.

When (or if) I eventually get my parcel, it will have taken 13 days (five days later than it was scheduled to be delivered), an unnecessary additional 1,100kms to get to me. I think the entire service from start to finish is an absolute shambles of a service and of course UPS will not take a blind bit of notice about this poor customer service.

Their service is awful. If there's a customs charge due, the driver often simply doesn't deliver (commercial building in a town open 5 days a week 9-5, no excuses). Instead, the parcel sits in limbo (marked as Second delivery attempted) while UPS makes little or no effort to notify you properly, leaving you to discover days later that a payment is supposedly pending.
To make matters worse, UPS has the audacity to charge outrageous "handling" fees for what amounts to little more than processing an electronic payment on behalf of our tax-loving government. To top this off there is an additional VAT charge for this overpriced and unavoidable service that UPS inserts itself into.
UPS should be avoided for both its excessive fees, malicious practices and its shockingly poor service. In the past, I've even had single deliveries split into multiple drops, with UPS effectively holding the second part hostage by demanding the same customs and handling charges again before releasing the 2nd part. When challenged, their only response is a dismissive "pay it first and then try to reclaim it" through a maze of dead-end processes designed to wear customers down. This has happened on numerous occasions and refunds weren’t forthcoming. On one occasion one of our suppliers took it upon themselves to reimbursed us for the payment of double charges that UPS refused to refund as he was the one that chose these fraudsters, he since vowed never to use UPS again between UK & Ireland. This was not an isolated incident and my rant today is a result of the consistent practice.
The whole experience feels less like a delivery service and more like a ransom operation with a tracking number.
One star is one star too many for this outfit.

UPS delivery called but hung up when I said I could not hear him properly. I tried to ring him back but did not pick up. I paid extra for express delivery but was told to wait until next delivery day but i wont be available then that is why i paid extra.

Quick response from twitter which is great but not did not make any difference.

1 day delivery on the ring of Kerry not a thing after taking money Scam

Another retarded company, can't even deliver a parcel in one peace....

They made three delivery attempts, and the driver left a message and called to ensure that the item was delivered to the right person. I have had many bad experiences with delivery services in Ireland, but this experience was quite good. Pad good guy, thanks.

Ordered a parcel from fairphone it's fairly expensive it says that it would be delivered yesterday on the 2nd June 2026 waiting around All day yesterday don't know why it wasn't delivered is it because I didn't sign it to be released on like if so I didn't realize something so small could leave me so frustrated now I'm wondering if it's going to be delivered at all and now it's saying to be delivered on the 4th all this waiting around is destroying my week because I don't know when it will be out for delivery or Will it be delivered at all

Stay well clear if ordering anything and ups is the courier

I made an order on strength shop uk back in December 2025 and paid the import fees of €27.90

In January I started receiving letters demanding another €46.90 extra on top of what i paid already bare in mind the order cost €110

after speaking with 4 or 5 different representatives some telling me it was a mistake and its sorted and others saying no I owe the money an absolute shit show of a company will never deal with these absolute scammers and scumbags again

STAY WELL CLEAR

Worst delivery service in the whole world !!!!!!!!

AVOID
Order was sent with incorrect address so I asked them a week ago to change it. They claim to have sent the info to change and the system then said correct address assigned. Roll on another few days then the system says incorrect address again. I queried this and was told the same incorrect address was on the package and to send it again.
If they can’t understand their own system what change do we have or receiving our goods. Use anyone but UPS.
And it’s not the first time, they have sent packaged to the incorrect address before
A useless shower of fools

Extremely disgraceful service. Paid for next day delivery extra. It's been 4 days now and package is still stuck in warehouse for no reason. After wrestling with AI to get me a real agent, the agent puts me on hold for 20 minutes and still has no idea what can be done

Utter trash been messed around all week eveytime I order something from Raulph Lauren I know both them and UPS will mess up the delivery yet to be disappointed they always mange it

Worst delivery company in Ireland. Terrible website, nothing works. They’ve had my parcel for over a week and keep saying they attempted delivery, but that’s a lie. I tried using the useless website to arrange collection from a pickup point, but it simply doesn’t work. There’s a collection point on my street, yet the bloody site won’t let me select it, and nobody answers the only contact number available. Shut this useless company down and let someone who actually knows how to do the job take over.

Parcel for Australia with children’s clothes and books returned to me…. could not be imported into Australia, despite doing this for the last 6 years…rebooked same parcel, driver would not take it. Still waiting days for customer service who are looking into it to get back. Apparently a lot of parcels are being returned to their senders

Absolutely terrible experience with UPS. I scheduled a collection between 16:00 and 17:00, yet the driver showed up around 12:00, four hours early. When told nobody was home because the collection was scheduled for later, the driver was rude and dismissive. He also said he would return at 14:00, but never showed up, leaving me waiting around for the rest of the day.

What made this even worse was the customer support. I called twice and both agents falsely assured me that the driver was on the way and that the collection would still happen. Based on this, I stayed in all day, but nothing ever happened.

UPS is incredibly unprofessional. Their drivers ignore agreed time slots, fail to follow through on commitments, and customer support provides misleading information. This was an unacceptable and frustrating experience from start to finish.

Once again a bad experience with UPS, every time that I buy something online and I see that is gonna be delivered by UPS scares me to dead. I don't think I had have a good experience with UPS never, it's always bad... always.