UPS Ireland レビュー 

I've been waiting on a parcel, got an email to say it would be delivered on the 1st of July, I waited in all day, next I got another email to say it would be delivered on the 3rd of July, again waited in still no parcel, I rang on Saturday morning to find out what is happening, was told that the driver attempted to deliver, which was impossible, I asked could the driver ring when he is outside as I live in an apartment, I was told drivers are not allowed to ring customers, so I asked could my parcel be delivered to my neighbour, he said yes and I gave him the address. I rang today to see if I could get it delivered to a local shop and was told because no delivery had been attempted they couldnt redirect, no according to customer service on Saturday there were 2 failed attempts, I'm so confused by it all, then I got an email this evening on the 6th of July to say my parcel has been delayed and it will be delivered on the 3rd of July, 3 days ago. It's the worst company I have dealt with.

Created an account just to write this review! Most useless money hungry company, AVOID AT ALL COSTS, Will cause you nothing but trouble and when you try to resolve any issues, their customer service line will do nothing except feed you common sense information!

Couldn't be worse.
Delivered hell knows where no contact to no one. 30 min on phone. All related on retarded AI.
Wouldn't recommend to no one.

I pais extra for an express delivery. The parcel is supposed to have been delivered last Friday, 3rd July. Their tracking status showed that the address is wrong so I phoned their customer's service, turns out that the original address in the parcel is correct! and was assured that the it will be delivered the next working day (which was confirmed to me to be on Monday, 6th). Fast forward they "attempted" a delivery on Saturday, 4th, stating that nobody was home (not true of course). The delivery didn't require a signature so I even informed them on 3rd that they can leave it outside the gate or phone my number as the intercom is not working. Today, 6th, I called them asking confirmation if it will be delivered today and they said they are not sure!!! Seriously?! I need the content of that package for a conference which will take place tomorrow!!!
This is what you get by paying for an express and supposed to be more guaranteed delivery: waste your time in chasing them to do what they supposed to do and in the tracking they made you appear I am the one who requested a changed of address!

For the record, this is not the first time this happened. If only I could select a shipping company that is more reliable, for this parcel, I would have gone for AnPost!

We can't give them 0, but if we could, it'd be 0.

I have tried to get my parcel sent to a collection point as I wasn't to be in that day (perfectly logical right?), they deliver to the collection point only to an hour later have magically recollected the parcel. I call their useless customer service, who you spend most of the call wondering if it's AI or just some ridiculous modulated voice who then tell you 'oh it will be delivered to your home address tomorrow - check tracking later.' we will email you.

Tracking never updates, courier tries to deliver it to the collection point again and OH WHAT A SURPRISE they couldn't deliver it there again, but wait! That's not even where I was told it was going. Call customer services again, and they can't even send me a simple email in that moment confirming that it'll now be sent to my home address - what kind of customer service department can't email a customer?

I have to wait for the internal team to email me again, who conveniently didn't email me till after close of play yesterday. So I assume I'll be back in this circle tomorrow - but wait it's a Saturday tomorrow - so who knows.

The customer service team are useless, the website is useless - I can't even change it manually online anymore.

I requested a complaints email - it took three phone calls to get this, and low and behold - also can't get back to me.

I don't know if I'll ever get my parcel, and frankly if I find any online site uses UPS in Ireland - i'm never giving them my business. Get me my parcel to my house, every other courier manages it and it's literally what the company supposedly does.

Avoid this waste of space, and don't waste your time on the phone or with their online 'AI help.' You'll get nowhere.

Absolutely terrible service on all levels. Very disappointed. I scheduled a pickup and selected a 10 AM - 2 PM time window. The driver then called and said he had no idea when he would arrive, claiming that 'nobody told him' about the 2 PM deadline. Since he couldn't give me any timeframe, I couldn't sit around and wait indefinitely. I've checked it in my account and saw there is 10am-2pm time specified.

I then tried to reach customer support by phone. It was completely useless—nobody answers, and I spent over an hour on hold trying to get through.

To make matters worse, when I tried to find a backup solution and locate the closest UPS drop-off point, the 'Find a UPS Location' tool on their website was broken. It kept returning 'No results' for every single address I entered.

I feel deeply frustrated, completely helpless, and honestly cheated by this entire experience.

It's clear that nobody cares about the customers or the business operations here. This feels less like a reputable logistics service and more like a total scam operation.

This is the worst customer service I have ever delt with! The moment you start texting the automated bot message on the website it keeps repeating the same thing and when you request a real person it repeats it again and then you ring them and thats automated too.Very poor 1 star

I have not once revived a package on time with UPS. Not once! Even when I’ve paid fast delivery! My packages always go from finglas to athlone, back to finglas, saying that my package was incorrectly sorted. This happens every single time. It generally takes about 3/4 weeks until I finally receive my package. I just don’t understand why this happens every single time. I am a business owner and every day wasted for me is money lost!

After a gruesome few months of my life, a lovely friend carefully selected a gift to cheer me up and attempted an international delivery with UPS. While they had the correct address and phone number (I checked those with them), UPS proceeded to deliver the parcel 19 kms away from my address, obviously without calling me, and sent me as a proof of delivery a picture of the parcel left on the door step of the wrong residence, providing photographic evidence of their incompetence (they are clearly a cunning kind).
It would have been faster, cheaper and less frustrating to dump the gift directly in the street instead of paying UPS handsomely to achieve precisely the same results.
Reader, a kind warning: a homing pigeon, or even An Post!, is preferable to UPS.

Seven days after picking up an item to go from Co Kilkenny to Co Wicklow in Ireland, it’s still in the UPS warehouse. Terrible service.

Worst delivery service in Ireland. It may be ok in other countries but not here. I get notifications everyday that my package is in a depot, but not where. It is almost impossible to get through to a person that may help. After 2 weeks of not knowing where package is, I got through to a person and I was told to be patient, I would get a call on Monday ( today) to tell me where is it. I got no call. Their bot chat goes around in circles without offering any help. Telling me to use their online service to manage delivery, that do not work. Would avoid at all costs.

On the first delivery I was not home. There was no contact whatsoever on the phone/email that I put & no notice paper on the missed delivery to reschedule or accomodate delivery timing. It was just an email on "we will try to deliver on the next day".

I stay at home the next day to receive the package but I leave a notice letter sticked to the door with my number on it at eye level, as we dont have concierge service. Its a two floors building. I have direct eye contact to the road and I check if the guy approaches the door - as it seems it could be him. He does not. I see the van leave as I receive once again from the website the second "missed" delivery.

Unbelievable

I ordered a mobile device from Gomibo on Monday 15-06

Update 22-06-2026
Eventually get through to UPS Indian call centre on Friday. I went Hands free in the office, No one could understand a word they said.

I do hope they record their calls. An English or Irish person should reviews this, not another indian

A week on and no delivery.....

The device was shipped and delivered to Finglas UPS in ONE day by 7am Tuesday ( the following day.

UPS have "Reschedule Delivery Confirmed" stopping delivery all week.

It has still not arrived.

The chat bot is the usual delay system, but worse than most.

The people at the "support" line seem sympathetic, but I assume they are drowning in complaints.

The company built on performance and reliability is being run into the ground at the expense of staff and users.

I rarely leave reviews, but I feel I have to share my experience with UPS. I ordered a pair of AirPods Pro 2 through Refurbed, and the shipping process turned into an absolute nightmare. My package was delayed for over two weeks and repeatedly bounced between France and Ireland. It reached Ireland multiple times, including Finglas, and even departed the facility, yet somehow it was sent back to Corbeil Essonnes, France again. In total, the package made three separate trips back to France.

Throughout the process, delivery dates kept changing. I was promised delivery on multiple occasions, including 17 June by the end of the day, and even the automated phone system said it would arrive by 9 PM. None of these estimates were met. Tracking updates were confusing and inconsistent, and customer service provided little useful information beyond telling me that the package would arrive “soon.”

Refurbed was responsive and opened multiple investigation tickets with UPS, but despite this, the parcel continued to be misrouted. After losing confidence in the shipment and the repeated failures, I decided to cancel the order and request a refund rather than risk another attempt through UPS.

I understand that delays can happen, but having a package travel between France and Ireland multiple times, missing several promised delivery dates, and receiving no clear explanation is unacceptable. This has been by far the worst delivery experience I have ever had.

Delivery issue. Online chatbot tells me to call the US call centre. They ask me to call an Irish number. Operator completely uninterested to resolve the issue and just wants to get me off the phone as quickly as possible. Gives me factually incorrect information - delivery is still in Canada - when the tracking on the ups site shows the parcel is clearly in Ireland. It seems bizarre that you have more visibility using the UPS app than their own call centre employees do. Will not use again.

1Z251V576895412129
202621054553 invoice number.
Got charged €36.23 extra charges.
Had to pay or parcel would not be delivered.
Ups took €18.65 handling fee
Government €13.29
Vat €4.29.
I don't know why in first place why I was charged as parcel was well under €150.
Also I paid 15 pound for delivery.
How do UPS justify another £18.65????

Please don't answer with an generic reply.
All information you need is in ref number.

No attempt was made to deliver the package, they unable to ring the doorbell or call. Have to pick up diverted packages at out of the way locations at my own expense. Would give 0 stars if I could. Try to avoid using their service where possible.

IF I COULD GIVE ZERO STARS I WOULD.
HAVE TO BE THE WORST COURIER COMPANY IN IRELAND , IF YOU GET A HIT OR MISS ,YOUR DOING GOOD, DPD ARE BETTER

Was expecting my package to be delivered on Friday, 12/06/26. As I would not be at home, I left delivery instructions in a note pinned to my front door with UPS clearly written on it. Later on, I receive a message to say 'Deliver Attempted'. It was impossible to miss the note. Today, 15/06/26, I received another message, 'Second Delivery Attempted' despite the same note being pinned to my front door since the night before.. Again, impossible to miss. What is going on?

These are they greatest shower of absolute liers I ever encountered I had a part ordered from winparts and it was to be delivered in 24hours according to the website great I thought they sourced and gave it to these ups crooks who then proceeded to play around with my package for a whole 2 weeks every day an email your order is out for delivery then next day your order has been rescheduled this went on for 8 days in a row and eventually I lost a valuable customer because of their absolute shambles of a company then yesterday the part arrived and it’s no longer needed as the customer went elsewhere and as for customer care it’s a joke no answer on a phone that doesn’t exist according to my phone company all you get is one of those stupid not things that just keeps regurgitating the same crap over and over I am in the process of bringing this to the attention of consumer affairs as my solicitor has advised me and I’m also in the process of bringing a civil case against them my solicitor is building a portfolio on that side so if anyone wants to contact me to join and do the same feel free these crowd should not be allowed to operate like this ruining peoples livelihood I for one will not be letting this go they are an absolute disgrace