Upskillist レビュー 

Upskillist からの回答

2025年6月1日

Dear Tebogo,

Thank you for your review and for sharing your feedback. We're pleased to hear that you found our service "Good and simple."

We are continuously striving to enhance our offerings, and a neutral rating doesn't provide us with specific insights into areas where we might improve.

If you have any further comments or details about your experience that you'd be willing to share, we would be very grateful. We also kindly invite you to reconsider your rating to ensure it fully reflects your overall experience with us.

Thank you again for your time and input.

Regards,

Upskillist からの回答

2025年5月30日

Dear Heide,

Thank you for reaching out and for your detailed feedback regarding your migration from Shaw Academy to Upskillist. We sincerely apologize for the frustration and inconvenience you've experienced with logging in, finding our app, and getting support. We understand how important it is to have seamless access, especially as a valued lifetime customer.

The migration usually takes up to 24 hours. So, you might have been able to login to the old platform during the migration process, but since the migration is complete, you can now login to the Upskillist platform using your registered email address.

Regarding your access:

- Your account has indeed been successfully migrated to our new platform, www.upskillist.com.
- You can access your courses and dashboard directly through a web browser on any device (desktop, tablet, or mobile).
- We understand your desire for a dedicated app. Please note that we currently do not have an Upskillist app available in the Play Store. We are actively working on developing our app, and we will notify all users immediately once it goes live. We apologize for any confusion this may have caused.

We also appreciate your candid feedback on the ChatGPT course materials and presentation style. You are correct in your observation: the content of our ChatGPT courses, such as "ChatGPT for Professionals" and "How to use Chat GPT?" is indeed completely prepared by AI. This approach was specifically chosen to demonstrate the remarkable potential of AI in autonomously generating educational content without human intervention or outside research. While this showcases the power of AI, we understand that this might lead to a more theoretical or repetitive style that doesn't suit all learning preferences.

We take your feedback seriously, particularly your comments about the engaging content and passionate presenters you valued from Shaw Academy. We are continuously striving to balance innovative content creation with effective and engaging teaching methods. We recognize your need for concise, fact-driven lessons and appreciate your perspective as a busy professional.

We would be happy to connect you with a real person to assist with your login and membership issues immediately. We will ensure a dedicated support team member reaches out to you directly to sort out your access and any other concerns you may have. Please keep an eye in your inbox.

Thank you for your patience and for helping us improve.

Kind regards,

Upskillist からの回答

2025年5月27日

Dear Michael,

Thank you for your candid review and for sharing your ongoing feedback with us.

We understand your disappointment regarding the absence of a dedicated Forex trading course, especially given your history with Shaw Academy, and we appreciate you bringing this up again. While we currently do not offer a Forex course, we assure you that we are continually evaluating our curriculum to meet the evolving interests of our learners.

Regarding your primary concern about the Stock trading assignments, we sincerely apologize that they are not aligning with the course material and that you are finding them unrelated to the work covered. This is a serious issue, and it is certainly not the standard we aim for. We appreciate you highlighting that you are only able to pass these assignments based on your general knowledge of Forex trading, rather than the course content itself.

Your detailed feedback is invaluable, and we are immediately escalating this to our content and curriculum development teams to investigate the specific Stock trading course and its assignments. Our goal is to ensure that all assignments are directly relevant to and reinforce the learning objectives of each module.

We thank you for your persistence and for taking the time to provide this crucial input. It helps us significantly in improving the quality and relevance of our course content for all learners.

Sincerely,

Upskillist からの回答

2025年5月27日

Dear Sophie,

Thank you for your feedback. We sincerely apologize for the frustrating experience you had with your subscription cancellation and the unexpected charge. We understand how upsetting it is to be charged despite multiple attempts to cancel.

We are truly sorry that our cancellation process caused you difficulty and that you felt misled or that your concerns were not adequately addressed by our support team. This is certainly not the experience we want for our users, and we are actively investigating these issues.

We value your trust, especially as you joined through the O2 Priority app. We assure you that we are committed to providing a legitimate and valuable service, and we take claims of "scam" very seriously. Your experience does not reflect the standard we strive for.

We will investigate your case and email you shortly with the update on the refund status.

We are committed to rectifying this situation and ensuring a transparent and fair process.

Sincerely,

Upskillist からの回答

2025年5月25日

Dear Ram,

We are truly sorry to hear about your frustrating experience and the strong concerns you've raised in your review. We understand how upsetting it can be when you feel a service isn't working as expected, and we want to address each of your points directly.

First, regarding your difficulty accessing your account and the login page redirecting to a subscription page, it's because your subscription has been cancelled and the payment has been disputed with Paypal.

Regarding the payment taken from your account after you believed you had cancelled: Our records indicate that your free trial was still active and had not been cancelled prior to the renewal date. As per our terms and conditions (Section 6.6), subscriptions automatically renew after the free trial period unless cancelled beforehand. Even when a subscription is cancelled after the billing date, access to all courses typically continues until the end of that billing period.

However, we understand that you subsequently initiated a dispute with PayPal for this payment. Once a chargeback or dispute is raised, the funds become locked with PayPal, and we are no longer able to directly process a refund or manage access to your account from our end. The resolution of the payment and any potential refund will now be handled directly by PayPal through their dispute resolution process. We advise you to follow up with PayPal for further updates on the status of your dispute.

We also apologize if you felt your emails were not being responded to. Please be assured that your case has been actively reviewed and addressed by our support team, as reflected in the communications you received.

We value our users and regret that your experience has been so negative. We hope that PayPal is able to resolve your dispute to your satisfaction.

Sincerely,

Upskillist からの回答

2025年5月19日

Dear John,

Thank you so much for your fantastic review!

We are absolutely delighted to hear that you consider Upskillist to have the best online courses and that you find our topics helpful and well-researched. It's wonderful to know that we are consistently providing you with the information you need.

Our team works hard to create valuable and relevant course content, and your feedback is a great affirmation of those efforts. We're thrilled that you see the value in what we offer!

Thank you again for your kind words and enthusiasm. We truly appreciate your support!

Sincerely,

Upskillist からの回答

2025年5月13日

Dear Lora,

Thank you so much for your heartwarming review!

We are absolutely delighted to hear that you had such a positive experience with our customer service. It's wonderful to know that Parker was able to assist you effectively and with empathy.

We truly value providing personalized and caring support to our customers, and it's incredibly rewarding to hear that it made a difference to you. We'll be sure to pass along your kind words to Parker!

Thank you again for your feedback. We appreciate you recognizing our commitment to customer experience.

Sincerely,

Upskillist からの回答

2025年5月5日

Dear Koki,

Thank you so much for your incredibly kind words!

We are absolutely thrilled to hear that you're enjoying the teaching and learning experience at Upskillist. It's wonderful to know that you appreciate the pace, the opportunity to reflect, and the support we provide.

We strive to create a learning environment that is both effective and enjoyable, and your feedback confirms that we're on the right track.

Thank you again for your fantastic feedback! We truly appreciate your support.

Sincerely,