Upskillist レビュー 

Upskillist からの回答

2025年7月24日

Dear Siphiwe,

Thank you for reaching out to us and for your review. We understand your frustration regarding being asked to pay for a certificate when you won a free course, and we sincerely apologize for any confusion or inconvenience this has caused.

While our standard policy for all our courses involves a separate fee for certificates, we recognize that your situation is unique given that you won the course. We want to ensure that this is handled appropriately.

Our team will be reviewing your specific case to investigate the details of your prize and the associated certificate. You can expect to receive an email from us very soon with information on the possibility of activating a free certificate for you.

We appreciate your patience as we look into this for you.

Sincerely,

Upskillist からの回答

2025年7月23日

Dear Donovan,

Thank you so much for your fantastic review of our Leadership and Management program!

We are absolutely thrilled to hear that you found the experience informative and well put together. It's incredibly rewarding to know that our structured learning platform is helping you gain knowledge and skills at your own pace, and that you see its direct applicability to furthering your career and improving your workspace.

Your feedback truly highlights what we aim to achieve at Upskillist: providing practical, impactful learning that benefits both individuals and their teams.

We wish you all the best in applying your new skills and look forward to supporting your continued professional growth!

Sincerely,

Upskillist からの回答

2025年7月21日

Dear Bridget,

Thank you for your review. We understand you are eager to learn and gain more information about your education, and that you're seeking assistance to help you understand concepts more effectively.

Your feedback is very important to us, and we are here to support your learning journey. We noticed your review was marked as 1-star, and given your comments seem to be a request for more personalized guidance rather than a direct criticism of the platform's functionality, we wanted to check if this rating was perhaps selected by mistake, or if there's a specific issue that led to it. We would greatly appreciate it if you could consider updating your rating if your concern is primarily about getting more direct support.

To ensure we can provide the best assistance, could you please share more details about what you're trying to learn, what specific information you need, or which concepts you're finding difficult to understand? This will help us direct you to the right resources or connect you with the appropriate support.

Please feel free to reach out to our dedicated support team directly at support@upskillist.com. We are committed to helping you succeed and ensuring you have a positive learning experience.

Sincerely,

Upskillist からの回答

2025年7月7日

Dear Nellie,

Thank you so much for your positive review! We are delighted to hear that you find Upskillist a "great platform to learn a new skill" and that our videos and notes are helping you learn more easily.

We also truly appreciate your valuable suggestion regarding providing correct and incorrect answers after assessments. This is excellent feedback, and we agree that it could significantly enhance the learning experience by allowing students to understand their mistakes and learn more effectively. We will certainly pass this suggestion on to our development team for consideration as we continuously work to improve our platform.

Thank you again for your kind words and helpful input! We wish you all the best in your learning journey.

Sincerely,

Upskillist からの回答

2025年7月3日

Dear Nismah,

Thank you so much for your incredibly detailed and insightful review! We are truly delighted to hear that after more than four years, you continue to find our platform a "good" place for learning, with a wide range of courses that help you reach your eager. It's fantastic to know that our practical focus, free and premium tools, and promotions, like those you experienced with the Graphic Design diploma, are proving beneficial. We also appreciate your kind words about our continuously added new features and annual offers.

We especially value your comprehensive advice on how to get the "ultimate benefits of the course" by utilizing all materials, attending videos, completing assignments, and practicing. This advice is incredibly helpful for other learners.

We also genuinely appreciate your honesty regarding the areas where we need to improve. We are truly sorry that:

Our pricing policy is not as clear as it should be. We acknowledge that this has caused confusion for you and others, and we are actively working on enhancing the transparency of our membership benefits, certificate options, and any associated costs for individual modules or hard-copy diplomas.

You've experienced inconsistency with course materials sometimes requiring extra fees. This is not the intended experience for members, and we are investigating this to ensure consistent and clear access to all promised materials.

A dedicated mobile app is currently missing. We understand the importance of mobile access for flexible learning. We will definitely forward your suggestion to our management.

Your feedback is invaluable to us, especially from a long-term, engaged student like yourself. It helps us pinpoint critical areas for improvement to ensure a better and more transparent experience for everyone.

Thank you again for your continued trust and for helping us grow.

Sincerely,

Upskillist からの回答

2025年6月26日

Dear Florentyna,

Thank you for taking the time to provide such detailed and candid feedback on your Upskillist experience, particularly regarding the Diploma in Share Trading Investment Programme and the accounting course. We truly appreciate your honesty, as it highlights critical areas where we need to improve.

We are sincerely sorry that your experience so far has been largely negative, leading you to describe it as "10% teaching, 90% rubbish" and feel subjected to "100% hard sells." This is certainly not the impression or value we intend to convey.

We acknowledge your concerns regarding the:

Sales Tactics & Pop-ups: We understand that the frequency and nature of our promotional offers, including countdown timers and pop-ups, have created a heavy and intrusive experience. We recognize how frustrating this can be and are actively reviewing our marketing approach to ensure it is less disruptive and more respectful of your learning environment. We apologize for any feeling of pressure or deception.

Video Player Functionality: We apologize for the clunky video player experience, particularly the inability to pause by clicking the middle of the screen and the difficulty with navigation. This feedback is extremely valuable and has been immediately passed on to our technical team for review and improvement.

Course Content Quality: Your comments on the content itself are of utmost importance. We are genuinely concerned to hear that both the Share Trading and Accounting courses felt padded with "fluff," irrelevant, and excessively repetitive content, to the point of being "grating."

We specifically apologize for the "inspirational speaker" style and lack of concise, actionable information in the stock lessons, and the excessive historical context in the accounting course. This is not how we intend our lessons to deliver value.

We are immediately escalating your specific feedback on these two courses to our content development and instructor teams for a thorough review. We aim for our lessons to be efficient, informative, and engaging, delivering clear facts and practical knowledge without unnecessary repetition.

We understand your disappointment, especially as someone committed to learning and making the most of your trial. We are deeply committed to providing high-quality, impactful education, and your review makes it clear that we have work to do in these areas.

While we are working to address these issues, if you decide to explore other courses, we genuinely hope you might find some that better suit your learning style. In the meantime, please know that your detailed critique is invaluable to us.

Thank you again for your patience and for helping us identify these crucial areas for improvement.

Sincerely,

Upskillist からの回答

2025年6月26日

Dear Aleksandr,

Thank you so much for your thoughtful and positive review! We're delighted to hear that you found Upskillist a great place to start learning something new and that you appreciate the wide variety of courses we offer.

We're especially pleased that our customer support made such a positive impression on you. It means a lot to us that you found our team kind, responsive, and genuinely caring about your experience. Our team puts a lot of effort into client satisfaction, and your recognition is truly rewarding.

We also appreciate your honest feedback regarding the advanced nature of the content. We understand that while our courses are designed to be very helpful for beginners and those looking to build foundational knowledge, seasoned professionals may require more advanced or specialized material. Your insight is valuable as we continually work to expand and deepen our course offerings.

Thank you again for your solid recommendation and for leaving us with such a positive impression.

Sincerely,

Upskillist からの回答

2025年6月15日

Dear Victor,

Thank you so much for your incredibly heartwarming and inspiring review. It truly means the world to us to read your words.

We are absolutely delighted that Parker was able to extend your course access, giving you the extra time you needed to continue your learning journey. It's profoundly moving to know that this opportunity is helping you prove to yourself what you are capable of achieving.

Your determination and positive spirit are truly admirable. We are here to support you every step of the way, and we are rooting for your success.

Thank you for being a part of the Upskillist community and for sharing your powerful story.

Sincerely,

Upskillist からの回答

2025年6月15日

Dear Raghav,

Thank you so much for your incredibly kind and detailed review!

We are absolutely thrilled to hear that you find our platform very user-friendly, informative, and that our real-life scenarios help you visualize concepts effectively. It's truly rewarding to know that we are living up to our name and helping you upskill in a way that makes you feel confident and delighted.

We're especially pleased that our personalized emails motivate you to continue your learning journey and level up your skills. That's exactly the kind of support we aim to provide.

Thank you for being such an enthusiastic part of the Upskillist community! We're excited for your continued success and learning with us.

Sincerely,

Upskillist からの回答

2025年6月11日

Dear Clinton,

Wow, thank you so much for your incredible review!

We are absolutely thrilled to hear that you've had such a great experience with Upskillist and that you feel it's never too late to rebrand your skill set. Your words, "you changed my life," are truly the highest compliment we could receive, and they deeply motivate our entire team.

It's inspiring to know that our platform is making such a significant positive impact on your journey.

Thank you again for sharing your success story! We are so proud to be a part of your learning and rebranding journey.

Sincerely,