I ordered a three piece with multicolored trouser and deep red tops in a women’s large size. When it arrived it was plain grey, might have fit an 8 year old girl and was appallingly badly made. Despit... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
UR always delivers great quality items at affordable prices! What I love about this company is that they make unique pieces inspired by latest trends and their quality is never compromised even when p... もっと見る
企業が回答しました
I purchased a pair of linen trousers from Urban Revival and after just one hand wash the colour completely faded. I took them back to the store within a week of purchase and the staff refused to offer... もっと見る
I am so glad that this site exists. I saw the design of their clothing really attractive, I was about to check out my cart. However, thank goodness that I did not buy after reading all comments here.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Urban Revivo is designed to inspire those who imagine every path as a runway, precisely because we believe they are the ones who push fashion forward. Urban Revivo is the ultimate playground for the fashionista (or closet fashionista) in everyone.
連絡先
2.5
期待以下
341件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 14％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
NOT TRUST WORTHY
I ordered clothes from their website and the delivery was never made to me. I then contacted their customer service and their customer service did NOT help me, so now I just wasted almost 200 dollars on their website without clothes. I am left here with no one to help me
2023年6月26日
自発的なレビュー
Urban Revivo からの回答
Dear Allie,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing time in the postal office or Customs office, or even bad weather. Kindly be reminded that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
As per our shipping policy, we will try our best to get your order delivered on time.
If you don't receive your item beyond the stated time, you are eligible for a full refund after we conduct a postal investigation.
Customer service channels include mail and online, and the mail will be replied within 24 hours (please note that the processing will be delayed on weekends and holidays).
Online live support available daily at the following hours:
Mon - Fri0:30 AM – 4:30 AM (EST).
8:00 PM – 11:30 PM (EST).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and we will be happy to help you any time.
Best regards,
URBAN REVIVO TEAM
Invested in customer experience.
I had an amazing experience with Urban Revino. I heard about this brand from my favorite fashion influencer, and I had to try. With that said, I had issues with my initial order and the response time that UR took to take care of my issue was unmatched. It is rare that costumer service is so punctual and kind but that is what I experienced. True attention to detail and investment in customer experience ! Not to mention my piece is stunning and the large gold buttons on my dress are gorgeous!! You’ve got a loyal customer for life !
2023年6月19日
自発的なレビュー
Awesome quality! Fast shipping
I’ve only purchased from them one time and I was quite impressed with the high quality of the dress and details. My only hiccup is that the sizes run very small so I’d be safe and always order up a size like I did with my dress only after reading other reviews.
2023年6月1日
自発的なレビュー
Probably never again
Having a very hard time trying to submit a return or exchange for an item that is wayyy too small, customer service is ghosting even after several emails
2023年6月3日
自発的なレビュー
Urban Revivo からの回答
Dear Naomi,
We're sorry for the inconvenience caused.
Customer service channels include mail and online, and the mail will be replied within 24 hours (please note that the processing will be delayed on weekends and holidays).
Online live support available daily at the following hours:
Mon - Fri0:30 AM – 4:30 AM (EST).
8:00 PM – 11:30 PM (EST).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
I absolutely loved the dress, but cut very small
I absolutely loved the dress and great quality. But it runs extremely small. They stated that exchanges are not processed at this time but maybe in the future. My only choice was to return and repurchase. When trying to return, I had to pay for the return. The dress is so beautiful that I bought a much larger size and may have to get it tailored. I refuse to pay to return it again.
2023年6月8日
自発的なレビュー
Bought a few times and was happy for…
Bought a few times and was happy for most purchases. They are all very well made. However, the size info can be improved. For example, the size of a short sleeves dress was given the measurements of the sleeves and length of the dress but the chest info was missing which is important especially some fabric is not stretchy to give extra room. Also, it would be great to offer free returns. Because it’s likely to be costly to return, I have to keep everything that I bought even though some pieces don’t fit well.
2023年6月15日
自発的なレビュー
The dress is amazing and the quality is…
The dress is amazing and the quality is great. My only complaint is the dress runs small on the top.
2023年6月11日
自発的なレビュー
Bought a denim dress
Bought a denim dress. Absolutely loved it. Quality is amazing and so was the fit. Delivery took just over a week. Much quicker than expected. Would order again.
2023年6月2日
自発的なレビュー
I love this brand
I love this brand. I first saw it in Bangkok and made a purchase.
I live in Poland in Europe and already ordered a package to myself. The package came very quickly. I like the style and design. I for sure will be shopping here.
2023年6月11日
自発的なレビュー
Urban Revivo からの回答
Dear Lukasz Smigiel,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Poor quality products and they will…
Poor quality products and they will not…
Poor quality products and they will not allow you to return and refund!!
I sent photos of the items I received which are in very poor condition, and they didn’t want to offer full refund and doesn’t offer free return on shipping either . I’ll never buy from this merchant , and those YouTuber promoting the website really have to consider if this is the right company you wanna partner with, ruin your reputation!
2023年6月1日
自発的なレビュー
Urban Revivo からの回答
Dear Faye Wang,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
We will do our best to ensure that the products shipped to our customers are in their best condition. We understand, however, that sometimes certain pieces just don't work for you and you would like a refund. As long as an item is still in its original condition, we accept returns within 30 days from the date the item was delivered to you.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and will be happy to help you any time.
Best regards,
URBAN REVIVO
First time ordering from Urban Revivo!
I ordered two jackets from Urban Revivo! Shipping took about two weeks but it was so worth it because I was so impressed by the material of the jackets. I ordered two different tweed-style jackets and they both were very structured and thick! I got so many compliments and comments from people thinking the jackets were from Aritzia but they were less than $100 from Urban Revivo. Highly recommend!
2023年6月7日
自発的なレビュー
Urban Revivo からの回答
Dear Kimmy L,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
I purchased two dresses and am very…
I purchased two dresses and am very pleased with them. Glad I sized up. They fit perfect. I will order from them again.
2023年5月24日
自発的なレビュー
Urban Revivo からの回答
Dear kay Oeaux,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
impostos caros
paguei US$ 177.57 pelos itens , no entando quando chegou no Brasil fui taxada em torno do valor de US$ 700.00 em impostos
muito superior, colocaram na nota US$ 1.109.00!! um absurdo.
2023年5月29日
自発的なレビュー
Urban Revivo からの回答
Dear MIRIAN OKANESAT RASTREAMENTOS,
We're sorry for the inconvenience caused.
For international orders, import duties, taxes, and charges are not included in the shipping cost. Therefore, any customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express Shipping for your order. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO
Hola no recibi el producto y enserio…
Hola no recibi el producto y enserio quisiera que me enviaran mi paquete
2023年6月2日
自発的なレビュー
Urban Revivo からの回答
Dear Marielos Arabia,
We are sorry to hear about your frustrating experience and this is definitely not what we wish to create for our customers.
Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing time in the postal office or Customs office, or even bad weather. Kindly be reminded that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
As per our shipping policy, we will try our best to get your order delivered on time.
If you don't receive your item beyond the stated time, you are eligible for a full refund after we conduct a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you reach out to us via the following options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and we will be happy to help you any time.
Best regards,
URBAN REVIVO
★KHJ
I bought a bag with a missing leather strap in TH store, but The Service Center solve this problem gently. They gave me stability through smooth communication. I really thanks for your kindness:^)
2023年6月1日
自発的なレビュー
Urban Revivo からの回答
Dear HYUNJUNG KIM,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Fabulous Jackets.
Ordered a multi coloured tweed box jacket with chain detail and also a black boucle ‘Chanel’ style box jacket. Ordered a large as I’m a UK size 12. Both jackets arrived within a week. Quality and design is amazing. Perfect fit. Just need to shorten sleeves on the black box jacket as they were an inch too long but that’s no problem. Excellent items for the price.
2023年5月24日
自発的なレビュー
Urban Revivo からの回答
Dear Jacquie Hammer,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Impossible to arrange refund and postage
For two weeks trying to arrange a return from the UK. It took a week to come back to me with some offers of discount, eventually saying to ship (at own expense) to OMAHA, NE, US. There is no postal address. I requested it several times via emails and chat. There is no response. I have no confidence that I receive response, able to ship back and eventually get a refund. Highlighly stressful situation and now lack of trust in this retailer. Agree with all the reviews.
RMA# KM7L8KIL
2023年5月21日
自発的なレビュー
Urban Revivo からの回答
Dear Yulia Baynham,
Thank you for contacting us.
We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. The email reply time is within 24-48 hours(Not including weekend, the weekend the reply time will be delayed). We check the email reply time in normal response time. Could you please cooperate with our colleague? Thank you for your understanding.
If you have any other suggestions or comments, please do not hesitate to contact us via these links:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
URBAN REVIVO
I loved my Fluffy Pink and Green Cardigans
I'm always on the lookout for unique and excellent collections. I was thrilled to find beautiful tweed cardigans in the latest UR collection and (I must have them) so I purchased Contrast Trim Faux Pearl Button Cardigans in Green and Fluffy Pink. The fabric and the buttons are elegant. XS was a comfortable fit which makes it exciting to mix and match to different outfits. Shipping time was as promised and the packaging was very good. I appreciate the 'thank you' card included in the pouch, it made the shopping experience with UR always a pleasure.
2023年4月26日
自発的なレビュー
Urban Revivo からの回答
Dear Maricel Silvestre,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
My lady jacket is super cute
My lady jacket is super cute, comfortable and great quality! Will shop here again.
2023年5月14日
自発的なレビュー
Urban Revivo からの回答
Dear Susan Birnholz,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
Love the sweaters from UR
Love the sweaters from UR. I bought 6 pieces in total of different designs and colors. Love the texture, designs and prices. Hope to see more of it as sweaters are not worn only in winter season, as it can be worn in air conditioned space.
2023年4月20日
自発的なレビュー
Urban Revivo からの回答
Dear Juju Yong,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。