Ursime レビュー 939

Ursime からの回答

2025年7月1日 に更新

Hi Melissa,

Please accept our sincere apologies for the earlier resolution. We've carefully reconsidered your case and sent a new proposal by email, which we hope will finally resolve this matter to your complete satisfaction.Kindly check your email.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年6月23日

Hi mamichma,


We were truly sorry to learn about your past negative experiences, and we sincerely appreciate you sharing your thoughts with us

We take all customer feedback seriously—whether positive or negative—as it helps us grow and improve. If you would like to know more detail information, please feel free to contact us at any time.



Ursime Team

complaint@ursime.com

Ursime からの回答

2025年6月16日

Hello David,

Thank you so much for taking the time to share your experience with us—we truly appreciate your kind words about our customer service team!

While we sincerely regret the delay in your order’s delivery, we’re delighted to hear that our team kept you well-informed and supported throughout the process. Providing clear, timely communication is a priority for us, and we’re glad this made a positive difference in your experience.


Ursime Team

complaint@ursime.com

Ursime からの回答

2025年6月13日

Hello Maya,

We were truly disappointed to learn that your recent experience fell short of your expectations, particularly regarding the extended delivery time and the product's suitability for your needs.

Please rest assured that we offer a 30-day return and exchange service. Kindly contact us at complaint@ursime.com with your order information.

We value your trust and will make this right. Thank you for giving us the opportunity to improve your experience.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年5月30日

Hi Christine,

We truly appreciate your ongoing support!

Delighted to be of help, and we’re always here if you need anything in the future. Just let us know!

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年5月28日

Hello Scot ,

We sincerely apologize for the delay in the shipment of your order. Upon reviewing your purchase, we’ve confirmed that the item you selected is currently a pre-sale product, which requires additional processing time before dispatch.

If the delay no longer suits your needs, you may request a cancellation before shipment. Our customer service team is ready to assist you promptly and ensure a smooth refund process.

Please don’t hesitate to reach out if you have any further questions—we’re happy to assist.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年5月26日 に更新

Bonjour Chloé,

La lecture de vos paroles gentiles sur la patience et l'aide de notre équipe a vraiment chauffé nos cœurs. Votre confiance est notre plus grande récompense. La prochaine fois que vous achetez chez nous, n'hésitez pas à nous contacter à nouveau - nous sommes toujours heureux d'aider!

Équipe Ursime

complaint@ursime.com

Ursime からの回答

2025年5月16日

Hi Jackeline,

We are very sorry to hear that you haven't received your two dresses yet. Could you please provide your order number and purchase email, or contact us at the email address below? This will help us locate your order and resolve the issue.

Your cooperation in this matter will be greatly appreciated, and we will do our best to address your concerns swiftly.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年4月30日

Hi,

Thank you for your high praise—we’re delighted to hear that you’re satisfied with the product you received! Please rest assured that we are always committed to providing our customers with a satisfying and enjoyable shopping experience.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年4月25日

Dear Paula,

We are very sorry that you haven't received your other two products yet. We will verify it asap. We are very sorry that based on your order record, we found that you only sent us a letter with the order email address on March 6th. Our customer service team also replied on the same day.

If you sent the letter with another email address, please let us know and we will investigate what situation was discovered.
If you are not satisfied with the quality of the received product, you can contact our team for a return.

For your convenience, we have sent you a letter via email to follow up on this order. Please check your email .


Ursime Team

complaint@ursime.com

Ursime からの回答

2025年4月25日

Dear Riza,

We were truly disappointed to learn that the product you received did not match your order, and that the delivery took longer than expected.

You're fully covered by our 30-day satisfaction guarantee. Our specialist has been following up on your case. Please check the email complaint@ursime.com from us.

We are also looking forward to your reply.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年4月21日

Dear Linda ,

We are shocked by your comment and hope to address your concerns effectively as soon as possible. Please rest assured, we are not a scam.

Can you share more specific situations that have caused your dissatisfaction? If you can reply by sending a message to our email address and attaching relevant order information such as order number, purchase date, and any other relevant details, we will be able to more effectively verify and investigate the issue.

Your feedback is important to us, and we are committed to resolving this matter as soon as possible to satisfy you.


Ursime Team

complaint@ursime.com

Ursime からの回答

2025年4月7日

Ciao,
Siamo davvero dispiaciuti per la spedizione ritardata del tuo ordine.
Comprendiamo quanto sia importante per voi ricevere i vostri articoli in modo tempestivo. Vi assicuriamo che abbiamo preso provvedimenti immediati per sollecitare ancora una volta il processo di spedizione.
Una volta inviato l'ordine, riceverai una notifica via e-mail con tutti i dettagli di monitoraggio necessari. Apprezziamo il vostro continuo sostegno e speriamo di risolvere la questione per voi il più rapidamente possibile.

Team Ursime
complaint@ursime.com

Ursime からの回答

2025年3月27日 に更新

Hi,

We are sorry to hear that you may not be satisfied with our product.

If that’s the case, please don’t hesitate to reach out to our customer service team via support@ursime.com. Alternatively, you can let us know your concerns, and we will handle it directly for you.

Rest assured that we offer a 30-day after-sales service. We’re here to help and make sure you’re fully satisfied with your experience.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年3月24日

Dear Roseann Ostapovich,

We are absolutely happy to hear that you have been so satisfied with your purchases from us.

Our team is always here to help and make sure you have a positive shopping experience. Thank you again for your kind words and for choosing us.

We look forward to continuing to serve you in the future!

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年3月17日

Hi Precious Kidd,

We are extremely sorry that you have not received your order yet. We understand how disappointing this delay can be, and we want to reassure you that we are a legitimate and reliable company.

Your satisfaction is our top priority, and we would never engage in any fraudulent activities. Please know that your package is indeed on its way and is currently in transit.

We will keep you fully informed by sending you the latest updates about your package via complaint@ursime.com.

Thank you for your patience and understanding.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年3月17日

Hi Bill Miller,

We are truly sorry to hear that you haven’t received your package yet.

We understand how frustrating this can be, and want to provide you with some important updates. Your first package has actually already been delivered, but it seems there might have been a mix-up or a misunderstanding about its arrival.

Meanwhile, the second package is still in transit. We are actively monitoring its progress to ensure it reaches you as soon as possible.
To keep you fully informed, we will be sending you a detailed email with the specific tracking information and current status of both packages. Please check your inbox carefully for this email complaint@ursime.com , and don’t hesitate to reach out if you have any further questions or concerns.

Ursime Team

complaint@ursime.com

Ursime からの回答

2025年3月7日

Hi Bridget,

We sincerely apologize for the inconvenience and frustration you have experienced. We understand the importance of timely and reliable service, and we are deeply regretful for the delays and issues you have encountered.

We are actively working to improve our processes and are gradually optimizing our systems to ensure a smoother experience for our customers in the future.

Your order has been successfully refunded 2 days ago. We appreciate your patience as we work to enhance our service.


Ursime Team

complaint@ursime.com

Ursime からの回答

2025年3月3日

Dear Linda,

We take your feedback very seriously and want to assure you that we are taking immediate steps to address these issues.

To address your concerns and start resolving this issue, we need the following details: your order number, recipient's name, or the email address you ordered. Would you please share the information via our email address complaint@ursime.com ?

We are committed to resolving this promptly and ensuring a better experience for you in the future.

Ursime Team

complaint@ursime.com