Ursime レビュー 939

Ursime からの回答

2024年12月31日

Dear Joseph Ippolito,

We are extremely sorry for the inconvenience and disappointment this has caused you and your son. It is unacceptable that your son's Christmas present has not arrived yet.

Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen logistics adjustment of the courier, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.

We understand your frustration, especially after reading some reviews. However, we would like to look into this matter further. We were unable to find your order based on the information provided. So, could you please share the order number with us (in the Truspilot background or via complaint@ursime.com)?

Once we have the order number, we can check the status of the shipment and take appropriate actions.

Again, we sincerely apologize for the trouble and hope to resolve this issue as soon as possible.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年12月26日

Dear Kristine Crosswhite,

We are extremely sorry for the distress our product and return policy have caused you. We assure you that we are not a fraudulent company, but it's clear we've made some serious mistakes in this instance.

The fact that the palazzo pants you received were so different from what was advertised is unacceptable. There must have been a misstep in the quality control or inventory management. And we recognize that our return requirements added to your frustration. We are in the process of re-evaluating our return policy to make it more fair and customer - friendly.

We are dedicated to making this right. Our team is already looking into your and will take steps to find a solution to your problem. Please be on the lookout for our correspondence, as we are committed to resolving this matter.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年12月26日

Dear Paris,

We are deeply sorry for the awful experience you had with our product and service. This is not the standard we aim to uphold.

The issues you've described, such as the cheap material, incorrect size, bad odor, and improper packaging are all unacceptable. And we want to look into your case and rectify the situation.

In order to look into this matter further and make things right for you, could you please let us know your order number and other order details?

This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年12月2日

Dear Rae,

We would like to clarify that we are not a scam and your order was delivered months ago.

1) Shipping

Upon inspection, I found that your order has arrived in America and has been delivered. During transportation, its tracking number has been changed to a USPS one.

Tracking link:  9305576245344595639327
Tracking #: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9305576245344595639327%2C&tABt=false 
TEL: 1-800-275-8777

(a screenshot of the update attached at the end of the email)


2) Email

Regarding the problem with your email, it is verified that you emailed us once at the end of September and our support team replied to you within 24 hours with the shipping details of your order.

We would like to clarify that we have nothing to do with the problem with your email. Our dedicated support team is busy working hard to clear our inbox every day, aiming to respond to every customer within 24 hours. If you reached out to us again, we would also receive it and respond within 24 hours.

In this case, we suggest you inquire with the authority of your email about what was going wrong with your address.


3) Our service

For your convenience, we have used complaint@ursime.com to send more delivery details and the solution to the current situation to your ordering email: ********@gmail.com. Please check your mailbox or spam folder to check it and make a response.

If you don't see it or you still can't use the problematic email to reply, you can use another email to reply to us so we can follow up on dealing with your order efficiently. We are always here to address your concerns.


Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年11月28日 に更新

Dear Denise,

Please accept my sincere apology for any frustration you might experience.

Firstly I would like to seriously clarify that Ursime NEVER charges any customer to track an order. Customers can contact our support team and log into the account on the site to get an order status. Our tracking channels are FREE. If you encounter any request for money to track packages, they are NOT Ursime. Please be vigilant to keep your property safe. 

Additionally, upon inspection, I found that the parcel of your order had been shipped. So I have sent you an email to offer more shipping updates. Please check your inbox.

If you have any follow-up questions, please feel free to contact us at the address below. We are here to help. 

Best regards,

Ebony, Ursime Team

complaint@ursime.com



Update:
It is also verified that the support team has responded to your emails twice.

Our customer service team always responds to emails within 24 hours even if it's at weekends. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find it, please email us at complaint@ursime.com. We are dedicated to addressing the problem.

Ursime からの回答

2024年11月25日

Dear Jill Ambler,

We are truly and deeply sorry for this terrible experience. Our goal is to provide quality products and excellent service, but clearly, we have failed you miserably.

The long wait from 10/18/24 to 11/23/24 and then receiving a product that is so far from what was promised is unacceptable. The issues with the material, the lack of labels, the printing problems, and the poor sewing are all things that should never have happened.

We are also sorry for the inconvenience regarding the undeliverable emails and the lack of a contact number. Though we don't offer phone service currently, our support via email and message is also prompt: we have a dedicated customer service department always ready to address any problems with customers' orders.

Despite the email channel: support@ursime.com, you can also try contacting us at complaint@ursime.com and Facebook Messenger. Sometimes due to the email filter system or browser compatibility, Some customers' emailing might not work as smoothly as others.

We have already sent you an email to follow up on this situation. Please check your mailbox. We will do whatever it takes to make up for this. We take your feedback very seriously and will take immediate steps to improve our products and services to prevent such issues from occurring again.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年11月19日

Dear Dru,

I didn't hear back from you saying you had received the second parcel so failed to follow up on this matter on time. Please accept my sincere apology for any frustration you might experience. 

For your convenience, we have used complaint@ursime.com to send you an email to follow up on the case. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Kind regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年11月13日

Dear Nicole,

We understand your frustration and we're truly sorry that our service fell short of your expectations.

Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving production and logistics, the shipping time has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.

Concerning the quality of the accessories, we apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. For your convenience, we have used complaint@xpluswear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年11月11日

Dear Jackie Guarneros,

We sincerely apologize for the inconvenience and disappointment the items have caused you. We are fully aware that the quality has failed to meet your expectations. We will forward your review to the corresponding team to review and make progress.

As we previously communicated with you, we have already refunded the amount according to the agreement we reached. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年11月5日

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.

Please rest assured that orders are returnable and refundable. You can reach out to us at support@ursime.com to sort them out. We will respond within one business day.

For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月31日

Dear Barbara,

Please accept our sincere apology for any frustration you might experience with your order. Your feedback will be documented and shared with the corresponding team to verify and make progress.

Upon inspection, we noticed that the 2 parcels of your order had arrived in America and their tracking numbers had been changed to USPS tracking # to proceed with the shipping.  

We have sent you more shipping details via complaint@ursime.com. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address, too.

According to our experience, the first parcel will be delivered within a week and the second a bit later than that. We appreciate your patience and understanding regarding this matter.

Kind regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月26日

Dear June,

Regarding the shipping, we deeply regret the frustration and inconvenience you've experienced with your order. International logistics can indeed be unpredictable, causing unexpected delays that, unfortunately, have impacted your delivery timeline.

Rest assured, upon inspection, I found that the 2 parcels of your order had been shipped out. We're working diligently to streamline this process and improve our services.

Regarding the contacting methods, we would like to clarify that our contacting channels have been functioning well. No matter if it's support@ursime.com, complaint@ursime.com, or Facebook messenger, our customer service department is always dedicated to offering prompt and professional service to every customer.

For your convenience, we have used complaint@ursime.com to send more shipping details and follow up on this matter. Please check your inbox.

We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月21日

Dear Valarie Ogden,

We're absolutely delighted that you stumbled upon our website and considered us for your granddaughter's Christmas gifts! It's wonderful to know that she has a keen interest in fashion, and we'd love to be part of making her holiday special.

Should you choose to explore other avenues to ensure prompt delivery for the holidays, we completely understand and respect your decision. However, we'd still be honored if you decided to browse our collection and perhaps find something that catches your eye for another occasion.

Our customer service is always open should you have any questions or need guidance on our selection. We're here to support you in whichever way you choose.

Thank you for considering us, and we look forward to potentially serving you in the future.

Regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月17日

Dear Debbie Pasquariello,

We are sorry to inform you that the "sender" shown on the latest update is not us but a USPS depot where they will dispose of every package they failed to deliver. Given that we did ship the parcel according to your order address, and understanding your desire to get some kind of compensation, the support team provided a partial that can reduce loss for both sides.

We are sorry that the solution didn't make you satisfied. In such a case, we suggest forwarding your order and the matter to our customer complaint team to make the case escalte.

We appreciate understanding regarding this problem. If you have any further questions or concerns, please don't hesitate to reach out to us.

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月17日

Dear Reginald Sawyers,

Please accept our sincere apology for any frustration you might experience.

Unfortunately, there was an unexpected customs delay which has extended the delivery timeline. This situation is rare, but it does happen from time to time due to increased scrutiny or backlog at the customs office. We have been monitoring the situation closely and can confirm that your package has cleared customs and is currently en route to its final destination.

We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

Ebony, Ursime Team

complaint@ursime.com