Ursime レビュー 939

Ursime からの回答

2024年10月16日

Dear Richard Grant,

We are truly sorry to hear about the disappointing experience you've had with our service. It's disheartening to learn that your orders did not meet your expectations in terms of delivery and quality.

Firstly, regarding the missing item, we would like to re-assure you that all our deliveries are tracked until they reach the given destination. Sometimes, cases of non-delivery can arise due to incorrect addresses or postal mishaps. We would like to investigate further into this and locate your shipment. To do so, it's crucial that we have your order number.

As for the second item, we regret that it did not meet the quality standards you expected. Our aim is to provide high-quality products, and it appears that we fell short in this instance. We would like the opportunity to make this right for you. Once again, we need your order number to process a return or exchange.

We will locate your specific order and initiate the necessary steps to investigate and resolve this issue.

Thanks in advance.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月15日

Dear Feetuuuuu,

We completely understand and respect your feelings regarding your recent experience, and we want to assure you that each review—positive or negative—is taken seriously as they guide us toward improvement.

If there’s an opportunity where we could make things right, whether it involves resolving an issue with your purchase or addressing any specific concerns you had, please consider reaching out to our customer service team. We can be contatced at the address below.

Best regards,


Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月14日

Dear Mary Welch,

First and foremost, allow me to extend my heartfelt apologies for the frustration and inconvenience you've encountered with your delayed order.

I understand how unsettling it feels when expectations aren't met, especially after reading reviews that echo similar experiences. Please know that your concerns have not gone unnoticed, and we take these matters very seriously.

I'm pleased to share with you that there is indeed a new update on your package. As of the latest tracking information available to us, your parcel has cleared customs and is currently awaiting handover to the local post office in your area. This means your dress is closer to its final destination.

Due to unforeseen circumstances beyond our control, including heightened customs scrutiny and subsequent processing times, we've faced unexpected delays during this leg of transit, which has contributed to the prolonged wait time. These factors, combined with the intermittent disruptions in global logistics networks, have regrettably led to setbacks in providing accurate delivery projections.

Should you require further assistance or have additional queries, please don't hesitate to email us via complaint@ursime.com. We're here to support you and ensure your shopping experience ends positively despite the initial hiccups.

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月14日

Dear Morgan,

We have confirmed that your order was placed on 10/4/2024 and our support team has replied to you (both the email and live chat) within 24 hours every time. For every customer to receive a reply in a similar time frame (one business day), we have been trying our best to respond ASAP, hoping you can understand.

Additionally, we have also canceled the order as you requested. For more details, please refer to the latest email we sent you via complaint@ursime.com. We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月14日

Dear customer,

We sincerely apologize for any concerns or dissatisfaction you may have encountered.

We understand that online reviews play a significant role in your decision-making process. We have taken note of your concerns and want to offer a few points that might help reconsider your decision:

1. Customer Feedback: While negative reviews exist, we also receive positive feedback from satisfied customers. We take all feedback seriously and continuously work to enhance our offerings based on customer experiences.

2. Quality Assurance: Our products undergo a quality control measures to ensure they meet the standards. We stand by the quality of our products and offer a 30-day return policy to address any concerns.

3. Prompt Support: Our customer service team is here to assist you with any issues or questions you may have. We respond to customers' letters within 24 hours at the latest. 

4. Compensation: We'd like to offer you a $10 gift card on your next purchase as a token of our appreciation for your trust. You can try the one that you liked the most with this offer. 

We can be contacted at the address provided below. If you have any questions about ordering, feel free to get in touch with us.

Warm regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月14日

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. we encourage you to reach out to us at support@ursime.com to sort it out. We will respond within one business day.

For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月8日

Dear Angela Harris,

We are deeply apologetic for the significant delay you've endured with your recent purchase from us. It is disheartening to learn that we have fallen short of your expectations both in terms of delivery timelines and overall service.

Firstly, we want to clarify any misunderstanding about the nature of the expedited shipping fee. This charge covers the transportation costs provided by our shipping partners once your items leave our warehouse; however, it does not expedite the initial processing and packing phase prior to shipment. We understand that the distinction might not be immediately clear, and it is something we are working to communicate more effectively moving forward.

Given your experience, we recognize that our current practices didn't adequately convey these details, leading to unmet expectations on your end. For that, we offer our sincerest apologies.

We are diligently tracking the skirt and would like to let you know that it is currently en route. Both our customer support and customer complaint team have offered you more details about its update.

If there are any further issues or concerns, please don't hesitate to contact our customer service team who are ready to assist you further. We value your patience and hope to regain your trust by improving our processes and communication channels.

Warmest regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月8日

Dear Pamela,

Please accept our sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to verify and make progress.

Upon inspection, we found that the parcel of your order had been shipped and we also noticed that the support team had already replied to you twice regarding the updates. We have used complaint@ursime.com to send you more details about the shipment. Kindly check your inbox.

We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月8日

Dear Valued Customer,

We understand how frustrating it can be to wait for an update on your order, and we sincerely apologize for any inconvenience this has caused you. Rest assured, your satisfaction is our top priority, and we aim to address your concerns as quickly as possible.

Our customer service team is currently handling a high volume of inquiries but has taken note of your message. You can expect a response within 48 hours of sending, at the very latest. We appreciate your patience as we work to provide you with the information you need.

To better assist you, could you please provide us with your order number? This will enable us to look into the specifics of your order and expedite the process of finding an update for you.

Thank you for your understanding, and please know that we are committed to making this right. If you have any further questions or concerns, please do not hesitate to reach out to us at the address provided.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月8日

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.

Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.

For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月8日

Dear Philomena van Rijswijk,

We sincerely apologize for the misstep that led to you receiving the incorrect product – an error that clearly did not meet your expectations nor our own high standards. We empathize with your frustration and regret the repeated inconvenience you've experienced with us.

It has come to our attention, and we acted swiftly upon realizing this mistake. We're relieved to inform you that a full refund has been processed, and you should see the credit reflected in your account shortly, should it not already be visible.

Our customer service team has been in close communication with you to ensure a smooth resolution, and we appreciate your patience during this time. While we cannot undo the initial mishap, we are determined to learn from this incident and implement measures to prevent such errors in the future.

We understand if restoring your confidence in our service is challenging after this experience. However, we remain committed to delivering the quality and reliability you deserve. Should you ever decide to give us another chance, we promise to do everything in our power to earn back your trust.

If you have any further concerns or need any additional information regarding the refund, please feel free to contact us directly. We are here to assist you.

Kind regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年10月8日

Greetings,

We are truly sorry that the product did not meet your expectations and for any inconvenience this may have caused. Your feedback is invaluable to us, and we assure you that it has been promptly escalated to the relevant department for thorough review and necessary action.

To facilitate a swift resolution, we encourage you to contact our dedicated Customer Care team at support@ursime.com. They are well-equipped to guide you through the return and refund process, ensuring that your concerns are addressed with priority.

In an effort to expedite matters, we have already reached out to you via complaint@ursime.com with further details and instructions. Please take a moment to check your inbox, including your spam or junk folder, as the email may have been unintentionally filtered.

Your satisfaction is our utmost priority, and we are committed to resolving this issue promptly. We look forward to your response and the opportunity to make this right. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Kindest regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年9月24日

Dear Charlotte,

We're thrilled that your initial experiences with us were positive, and we sincerely apologize for the recent hiccup with your pre-sale item. We understand your eagerness to receive your order, especially as we approach October 2024.

Please don't hesitate to contact us directly at complaint@ursime.com if you encounter any issues or have further questions. Our team is dedicated to assisting you every step of the way.

Best regards,

Ursime Team

Ursime からの回答

2024年9月18日

Dear Claire,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that you can reach out to us at support@ursime.com to sort it out.

Additionally, we have responded to your email within one business day but have not heard back from you since then. We wonder if you have seen it? For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Ebony, Equipo Ursime

complaint@ursime.com

Ursime からの回答

2024年9月18日

Dear Phantom Wolf,

We are deeply sorry to hear about the unpleasant experience you've described and the dissatisfaction with your recent purchase from our store.

We understand that the item you received was not what you were expecting, both in terms of the product itself and the size. We want to assure you that your concerns are being taken very seriously. We strive for 100% customer satisfaction and it appears we have fallen short in your case.

Regarding the resolution offered, we understand that it did not meet your expectations. We want to offer you a sincere apology for any inconvenience caused and assure you that we will take immediate steps to rectify this situation.

However, to proceed with the return and refund, we need to verify and process your order details. Could you please provide us with your order number or the email address associated with your purchase? This will help us expedite the handling of your case. Alternatively, you can contact us directly at complaint@ursime.com.

Thank you for bringing this to our attention, and we hope to have the opportunity to earn back your trust.

Best regards,

Ebony, Equipo Ursime

complaint@ursime.com

Ursime からの回答

2024年9月13日 に更新

Hola,

Nos gustaría aclarar que Ursime es un sitio web legítimo que funciona bien en este momento: el departamento de atención al cliente responde a cada cliente en un plazo de 24 horas, y el equipo de producción se encarga de la producción y envía los pedidos a nuestros clientes... Si tienes un pedido en nuestro sitio web, siempre puedes ponerte en contacto con nosotros para consultar sobre tu pedido.

Sin embargo, está comprobado que solo tuvimos un pedido desde Argentina, que fue en 2022. Por lo tanto, suponemos que has llegado al lugar equivocado para presentar tu queja. Te sugerimos que vuelvas a comprobar el nombre del sitio web y esperamos que el equipo correcto pueda abordar tu inquietud lo antes posible.

Si tienes alguna pregunta sobre tu pedido en Ursime, no dudes en ponerte en contacto con nosotros.

Saludos,

Ebony, Equipo Ursime

complaint@ursime.com

Ursime からの回答

2024年9月12日

Dear Leah,

We apologize that the return process fell short of your expectations. And we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product. We apologize if it appeared like we were refusing your request. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.

It is verified the support team has provided you with the return instructions. We have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年9月10日

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.

For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年9月9日

Dear Customer,

Thank you for choosing us. Regarding your order concern, we take it very seriously. To assist you promptly, could you please provide your order number and other order details? This will help us verify your order status and provide you with the necessary support quickly. Your satisfaction is our priority, and we'll get back to you soon to ensure a seamless shopping experience. We look forward to your response. Thanks!

Best regards,

Ebony, Ursime Team

complaint@ursime.com

Ursime からの回答

2024年9月6日

Dear Alynnda,

We apologize for any inconvenience and disappointment caused. And we would like to clarify that we offer other choices as a gesture of goodwill to customers who may find the return not practical. We apologize if it appeared like we were having a runaround, which we never meant to.

It is verified that the support team has already sent you a return address and return form at the end of August but has not heard back from you since then. For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Ebony, Ursime Team

complaint@ursime.com