Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... もっと見る
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Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... もっと見る
企業が回答しました
Il dubbio di un frode è ormai quasi una certezza Purtroppo credo di essere capitata e caduta anch’io nel tranello e arrivo a questa conclusione dopo una lunga attesa che mi ha spinto a controllare al... もっと見る
企業が回答しました
Great design, perfect fit! These Wide Leg Pants surpassed expectations. Highly recommend. The fit is flattering and the material is of high quality. They also bring a modern twist to any outfit. They... もっと見る
企業情報
当該企業による記述
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
連絡先
2.3
期待以下
939件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
I received my order the item looks…
I received my order the item looks nothing like the photo and is horrible quality. I will never order from this site again.
2024年7月15日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@xpluswear.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@xpluswear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Ursime Clothing is one of my worst…
Ursime Clothing is one of my worst clothing line!!! The items advertised are in poor quality and cheaply made!!! Please be warned!!! Also they will not issue a refund for damaged shipped products. They only want to give a credit but I refuse to order from them again!!!! It is a lost of money for me but I wanted to warn any future buyer what to expect. DONT BUY FROM THIS SITE!!!!!!!!
2024年7月15日
自発的なレビュー
Ursime からの回答
Dear Lynda,
Upon inspection, I found that the CSR offered a solution of a 100% gift card. You misunderstood that option and accepted option 1. Later on, you realized it was not a full refund and insisted on a full refund.
The CSR would like to offer a refund on this order, but your pictures didn't show clearly where and what was defective. Hence she needed to confirm the defect again. But she didn't hear back from you. So the refund process stopped.
I understand your desire to get a full refund. Your feedback will be documented and shared with the corresponding team to verify and make progress.
In recognition of the inconvenience you've experienced, we would like to offer you a new solution to address this problem ASAP. We have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you.
Regards,
Ebony, Ursime Team
complaint@ursime.com
As many have noted
As many have noted, what's on the website often looks superb - what is delivered isn't up to that quality.
I ordered "Vintage Boho Allover Colorblock Patchwork Lantern Sleeve Velvet Maxi Dress" for my folk festival loving wife and "Retro Floral Lace Patchwork Denim Straight Jeans" for a daughter. The good news is they both were delivered internationally after about 4 weeks, the not so good news was that what you see on the website was not the quality of what you get. However in my case the products were at least reasonable value hence the (fairly generous) 3 stars and I don't feel the need to go down the returns path.
Trust pilot may want to look at the validity of the 5 star ratings reviews which often seem generic, anodyne, and at odds with the many counter examples. May be worth a dice roll, but don't get your expectations too high.
2024年6月30日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Do not do business with this company
Do not do business with this company. I tried to return several items that I purchased. I was disappointed with the quality and fit . I requested a return label and was told they would offer me a partial refund and a coupon for future purchases. Also stated was the ridiculous charges for an international return. The package was mailed from a US address and I offered to return to same address in original package. . Support from this company refused that offer. I am contacting my credit card company to dispute WARNING….DO NOT PURCHASE FROM THIS COMPANY ! I will write negative reviews everyplace I can until I am issued a full credit and instructions for return to same address that the package was mailed from !!!!
2024年7月12日
自発的なレビュー
Ursime からの回答
Hello,
Thank you for taking the time to share your shopping experience. We value your feedback and apologize for any inconvenience you may have experienced during the return process.
We understand your dissatisfaction with product quality and return policy and would like to respond to each of the issues you raise:
1. Regarding the return shipping, as per our policy, we require customers to cover the shipping cost in returning the items not defective to our New York return hub. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.
2. As for the partial refund offer presented to you, it was not meant to cause any confusion or frustration but served as an alternative to returning the items. It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.
3. The address on the parcel is not our return address but a transitting depot of the carrier. As was stated, our return hub is in New York.
4. Concerning the dispute and review, we apologize for the dissatisfaction you experienced with the return process. We will collect your feedback to the relavant team to review our return process and make progress. But if you have made a dispute, we will not have the authority to issue refund anymore. Kindly follow it up on your financial institution.
Again we apologize for any inconvenience caused. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
It’s crazy
It’s crazy! They spend so much time and energy apologizing for their crappy clothes and service which would not be necessary if they had better products.
2024年7月11日
自発的なレビュー
Ursime からの回答
Dear Kelly,
I am truly sorry to hear about your negative experience with our customer service. At Ursime, we aim to deliver satisfactory support to our customers, and it appears we have failed to meet those standards in your case. For that, I deeply apologize.
Your feedback is incredibly valuable to us, as it helps us identify areas where we need to improve. We are committed to making things right and ensuring that your future interactions with us are positive and satisfactory. If there is an unresolved issue or concern that prompted your contact with customer service, please let us know, and we will do our utmost to resolve it promptly and efficiently.
To discuss this further, please feel free to reply to me directly at complaint@ursime.com.
Sincerely,
Ebony, Ursime Team
complaint@ursime.com
I ordered a blouse of this website
I ordered a blouse of this website. Literally nothing like the picture the material is so thin and cheap. For £35.99 it's a total rip off.
2024年7月11日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
The wrong dress was sent
The wrong dress was sent. However, I received 2 coupons and could keep the dress, which was nice, although not really my style.
2024年7月6日
自発的なレビュー
Ordered the denim skirt with the mauve…
Ordered the denim skirt with the mauve layer skirt on the lower part. Has a gold floral leaves that goes across mist of the front both sides. . Arrives with one piece of mauve material barely gathered. The gold floral stops midway but is on the bum. Has been stuck on already lifted . They offered me 50% credit on another shop. Would I risk then 2 items of such poor quality unable to wear . Utter rubbish.
UPDATED
Yes I was offered to return the item at my cost or keep the item (what will I do with it, it's not wearable!) and accept a 40%credit to buy something else that is not as advertised. If there was an offer of the item replaced exactly as in the picture I would accept. But that offer has not been made. Therefore the quality is not able to be produced . The picture is false and they cannot copy the item correctly. No I haven't been satisfied and am not wasting more money to return something that was not close to what was offered in the catalogue.
2024年7月11日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Bad representation of item
I ordered a white jacket that was so beautiful but when I finally received it, it was nothing like the picture.. I wanted it for an event on the 7th of July only for it to come on the day before after ordering on in June.. I never got an email confirmation.. so I don’t think this is a good company
I’m glad I had a backup outfit
2024年7月6日
自発的なレビュー
Ursime からの回答
Hello,
Our orders to every customer always take a while, from a week to 3 weeks, to be delivered. And our confirmation email is always sent upon shipping. If you received the order only one day after ordering, we have to assume that your order was not placed on Ursime. This assuming is also based on that there is no jacket order under the name of "Veronica".
Please provide us with your order details, such as the order number and the email address used for the purchase. Alternatively, kindly email us at the email address below. This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thank you in advance.
Ebony, Ursime Team
complaint@ursime.com
You sent two items that were clearly…
You sent two items that were clearly the wrong size and one that did not look like the photos.
2024年5月22日
自発的なレビュー
Ursime からの回答
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
They will not issue the refunds that…
They will not issue the refunds that were promised via email month's ago for three items following their ridiculous return policy plus having to send the items back at my own expense. They sent me an email that stated they would be refunding the items but they never did. Terrible company and I will be reporting to BBB.
2024年5月14日
自発的なレビュー
Ursime からの回答
Dear Nina,
I sincerely apologize for any inconvenience caused. Upon seeing your complaint I immediately searched your name on our system and located your order.
I found that both of your orders had been refunded. # UR00119819 was refunded on June 16th and # UR00151396 on June 16 as well. I have enclosed 2 screenshots of the refunds in the email I just sent you for your verification.
If you have not seen them, I suggest you check the transaction history of the paying account first (especially on June 16/17). You can also contact the corresponding financial institution to ask further questions.
I hope the screenshots could help. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
It's verified that the refund as a token of compensation has been agreed. And it was issued on July 1st. If you think the support team's solution was not satisfactory, you are always allowed to escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Une arnaque pur et dur
Une arnaque pur et dur, reçu des articles non conforme à ma commande de qualité pitoyable avec un prix exorbitant une honte de faire payé des gens aussi Cher
2024年6月24日
自発的なレビュー
Ursime からの回答
Bonjour,
Nous nous excusons car l'article n'a pas répondu à vos attentes. . Soyez assuré que les commandes sont retournables et remboursables – vous pouvez nous contacter à support@ursime.com pour régler le problème.
Pour votre commodité, nous avons utilisé complaint@ursime.com pour vous envoyer un e-mail afin de donner suite à cette affaire. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème soit résolu dès que possible.
Salutations,
Ebony, Ursime Team
complaint@ursime.com
What you order is nothing like what you get
I ordered the 'Elegant Long Sleeve Cinch Waist Floral Appliques Midi Dress', spent over $100AUD on it, and was so excited to wear something I didn't have to get altered to my partners graduation only for it to arrive - mind you the tracking says its still at customs - not even a quarter of the quality I had ordered. The colours are completely wrong, the quality is atrocious, and the price I paid for it is horrible. The fact that this is something that was even shipped is horrendous and I can't believe I saved up for it.
2024年7月4日
自発的なレビュー
Ursime からの回答
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Buyer Beware - Items received are NOT what they appear…
I recently ordered a complete outfit from Ursime. I was so excited to receive because it was purchased for a special event. When arrived, I opened it and couldn’t wait to try it on. I loved it but kept thinking it seemed different that what I thought I had purchased. I opened Facebook and an ad for my outfit was on my timeline. I looked at it and thought, this is NOT what I received! I then took a photo of myself in the items received and placed it side by side what I had ordered. 100% NOT THE SAME ITEMS!!! I gave it 2 stars because I kept the outfit to wear to my event because I didn’t have time to get something else in time. EXTREMELY disappointed that the outfit was NOT what I ordered. Buyer beware - items received are not what the appear!
2024年7月1日
自発的なレビュー
Ursime からの回答
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Fast & easy in addressing my concern
Fast & easy in addressing my concern. Product descriptions helpful
2024年6月27日
自発的なレビュー
articoli diversi da quelli venduti
Nella fotografia risultano un paio di jeans tempestati di cristalli e perline nella realtà ti arriva un pantapalazzo stampato effetto jeans e non è costato nemmeno poco una grandissima fregatura
2024年7月2日
自発的なレビュー
Ursime からの回答
Ciao,
Ci scusiamo per il fatto che l’argomento non è stato all’altezza delle vostre aspettative. Prendiamo sul serio il feedback dei clienti e terremo conto della vostra revisione al gruppo competente per compiere progressi. Vi assicuro che gli ordini sono restituibili e rimborsabili -- potete contattarci a support@ursimeone. Com per risolvere il problema.
Per vostra comodità, abbiamo usato denuncit@ursimeone. Com per inviarvi una email per dare seguito alla questione. Per piacere, controlla la posta in arrivo. Speriamo di sentire da lei e che la questione sia risolta al più presto.
Osservazioni,
Ebony, Ursime Team
complaint@ursime.com
Ursime からの回答
Dear Sharon dugey,
Please accept my sincere apology for any frustration you might experience. You are always allowed to reach out to us at support@ursime.com to inquire about order status.
Upon inspection, I found that your order (# UR00190706) was paid for on July 1st. (If you have another order that was paid on May 26, kindly give me the order ID and a screenshot of the order page to assist you better.)
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Disappointing experience
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, poorly sewn and a cheap fabric. Certainly not worth the price paid or the trouble trying to raise a claim. Time and money wasted, deceiving photos showing beautiful dresses, but instead a poorly made imitation dress was received. It’s a shame I can’t attach the photos here.
2024年6月9日
自発的なレビュー
Ursime からの回答
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
I bought two items I bought a pair of pants that was supposed to be smalls they were huge plus they sent me another pair that I'll never wear tried to return them and they just keep sending them back
I tried returning two things which was both way big but they keep coming back NEVER AGAIN AND WILL TELL ALL MY FRIENDS AND FAMILY NOT TO ORDER FROM HERR
2024年6月19日
自発的なレビュー
Ursime からの回答
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If the support team's solution didn't make you, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to email the address you used for the purchase to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
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