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Elegoo US Store レビュー 1,257

TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

This is my experience for Elegoo Centauri Carbon 2. Placed the order on April 5th, received it on April 10th with minimal trucking. Experiencing problem at April 18th. Troubleshooting for a couple da... もっと見る

企業が回答しました

5つ星のうち5の評価

Arrived in good shape, 1 day late but it’s because that’s FedEx. Overall the printer printed great, unboxing and getting thing start was easy peasy, I bought this as an upgrade from Creality Ender 3v2... もっと見る

5つ星のうち4の評価

The shipment was broken up into several deliveries, which I was warned about on the website, and itself wasn't a real problem. The real problem was that I couldnt adequately track them. The tracking... もっと見る

5つ星のうち5の評価

I purchased the Centauri Carbon 2. Updated the firmware, found some STL files, sliced it with the Elegoo Slicer and straight to the printer. This is my first time printing and Elegoo made it easy eno... もっと見る

企業情報

  1. 電子機器店
  2. 電子機器のスペアパーツと部品の店
  3. 機材提供業者
  4. 手工芸品
  5. プリンター・スキャナー店

当該企業による記述

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.

Why Choose ELEGOO?

当該企業による記述

*Fast shipping with local delivery *Up to one-year warranty *100% secure payment *Lifetime Support

連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

1257件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 81%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Got an error code 103 after 2 months…

Got an error code 103 after 2 months and the printer just stopped working.

2026年4月4日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Best regards,
ELEGOO Team

5つ星のうち5の評価

Giga Happy!!!

I am very happy with the purchase of my OSG! The delivery and shipping went smooth. The unit was packed very well and arrived in great condition. Assembly of the printer was very easy took about an hour. After leveling and doing some calibrations it printed a test print and it turned out great for the size if this printer. I look forward to making some big things with it.

2026年4月3日
5つ星のうち3の評価

Good product bad tutorials

The product seems good. The tutorials are flat garbage though. I have found out that some things about the centauri carbon 2 are the same as the centauri carbon one but only through trial and error. God help you if you bought just the replacement nozzle for the carbon 2 and tried to find the information on how to swap it without knowing that it seems to be the same as the carbon 1

2026年4月3日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
We're sorry to hear that the tutorials didn't meet your expectations. We've sent you an email to offer further support — please check your inbox. Thank you for your patience.
Best regards,
ELEGOO Team

5つ星のうち3の評価

Filaments are fine but same color from…

Filaments are fine but same color from different lot is not the same.
Also delivery time is too slow after the company changed shipper.

2026年4月2日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for your feedback. We're sorry for the color inconsistency between batches and the delivery delays. We've already sent you an email to offer further support — please check your inbox. We appreciate your patience and understanding.
Best regards,
ELEGOO Team

5つ星のうち1の評価

Still have not received my 3kg spool.

Still have not received my 3kg spool of Rapid PLA+. Customer service has constantly insisted the shipping company has to admit they lost it BEFORE they can do anything. Strongly advise people to NOT do business with Elegoo anymore.

2026年3月31日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
We're sorry to hear about the delivery trouble. We see that you already have a support ticket open — our team is actively following up with the carrier to resolve this. Thank you for your patience.
Best regards,
ELEGOO Team

5つ星のうち5の評価

Incorrect shipping address.

I set up the shipping address incorrect and when I ordered it I caught it and when I made the support ticket they were quick to fix it. I accidentally did the same thing through Logitech and they told me to pound sand. I am so thankful you guys fixed it quick and made it stress free. I will always do my best to buy Elegoo products just because of the customer service from this incident. To all the people that were involved in my mess up, may god bless you and your family thank you elegoo and thank you god.

2026年4月2日
5つ星のうち1の評価

Wouldn't recommend

3 out of the 10 spools I bought had tangles in them, making them unusable.

2026年4月1日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

5つ星のうち3の評価

1 item arrived within a few days the…

1 item arrived within a few days the needed items still have not arrived. Don’t know why it takes filament longer to arrive than a whole printer from the same place.

2026年3月31日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for your feedback.
According to our records, your order only included the printer, and it has already been delivered. If you believe you ordered additional items or have any other questions, please feel free to contact us directly at: https://us.elegoo.com/pages/contact-support
We're here to help clarify and resolve any confusion.
Best regards,
ELEGOO Team

5つ星のうち4の評価

Good job Elegoo, I’m printing again.

I responded to an email from Elegoo. It made the whole process of getting back into resin printing easier to imagine and then take the dive. I was already familiar with many of the choices from reviews I had seen on line. It order process was simple and delivery was timely. So far the machine exceeds my expectations. Good job!!

2026年3月31日
5つ星のうち4の評価

All of the ordered filament arrived OK

All of the ordered filament arrived OK, but the package was torn and dented on one corner, exposing one of the filament bags in the taped together boxes from some stage of the transport.

The exposed bag doesn't seem to be punctured though.

I'll happily order more filament from Elegoo in the future even with this near loss. I do appreciate the minimal additional packaging,

2026年3月30日
5つ星のうち5の評価

I'm brand new to 3D Printing

I'm brand new to 3D Printing
I bought a Bambu Lab P2S and starting printing all the necessary items like, tools, poop shoot, and other P2S accessories. Everything came out perfect. Never had any issues on the quailtiy. You are one of my main go to filament companies now. Thank You

2026年3月30日
5つ星のうち1の評価

I ordered 2 rolls and only

I ordered 2 rolls and only
Received one.

2026年3月30日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
We have checked your order and confirm that only 1 roll was purchased. We have also sent you an email with the details. Could you please double‑check your order? Thank you for your understanding.
Best regards,
ELEGOO Team

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