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Elegoo US Store レビュー 1,258

TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Arrived in good shape, 1 day late but it’s because that’s FedEx. Overall the printer printed great, unboxing and getting thing start was easy peasy, I bought this as an upgrade from Creality Ender 3v2... もっと見る

5つ星のうち1の評価

This is my experience for Elegoo Centauri Carbon 2. Placed the order on April 5th, received it on April 10th with minimal trucking. Experiencing problem at April 18th. Troubleshooting for a couple da... もっと見る

企業が回答しました

5つ星のうち4の評価

The shipment was broken up into several deliveries, which I was warned about on the website, and itself wasn't a real problem. The real problem was that I couldnt adequately track them. The tracking... もっと見る

5つ星のうち5の評価

I purchased the Centauri Carbon 2. Updated the firmware, found some STL files, sliced it with the Elegoo Slicer and straight to the printer. This is my first time printing and Elegoo made it easy eno... もっと見る

企業情報

  1. 電子機器店
  2. 電子機器のスペアパーツと部品の店
  3. 機材提供業者
  4. 手工芸品
  5. プリンター・スキャナー店

当該企業による記述

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.

Why Choose ELEGOO?

当該企業による記述

*Fast shipping with local delivery *Up to one-year warranty *100% secure payment *Lifetime Support

連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

1258件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 81%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

As of today

As of today, id have to leave a generic 3, maybe even a 2. My order looks like it was cancelled and only after I emailed the company did they initiate the order again and shipped my printer. Im glad I emailed, otherwise it may have never been shipped or would have turned into some kind of nightmare. Ill review the product when I receive it and post a review on my youtube channel.

2026年3月20日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team

5つ星のうち4の評価

Excellent Filament

The filament prints excellent and colors are great. Only issue is cardboard spools can be a minor issue at times and shipping updates are hard to follow if order is multiple shipments.

2026年3月20日
5つ星のうち3の評価

Still haven't received my printer

Still haven't received my printer. Their delivery service is terrible so far. I need to be home to get the printer but have no idea where in the US it is. Emailed support and they told me they'll look into it without asking any of my information (email was different than the one the order was placed on too). I would happily pay for a service with item tracking so my $3000 worth of printer isn't left out in the open. I'll amend my rating when the printer arrives and I determine how good of quality it is.

2026年3月20日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team

5つ星のうち3の評価

Cut rate delivery service

As I order for an organization with a receiving dock, but multiple buildings, I absolutely despise not being able to choose FedEx or UPS as a delivery service. You never know where the package will randomly be delivered. If it was my choice, this situation would negate Elegoo as a company that I would do business with. Hence, I will only order what is absolutely necessary.

2026年3月19日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
We sincerely apologize for the delivery issues you've experienced.
Your feedback is very important to us, and we'll share it with our logistics team to review how we can improve delivery flexibility in the future.
Thank you for sharing this, and we appreciate your continued support.
Best regards,
ELEGOO Team

5つ星のうち4の評価

Centurion Carbon 2 - error code 1243

Just purchased the Centurion Carbon 2. It worked great right out of the box, possibly the best print quality I have ever seen. About 2 weeks in it started throw a filament error 1243 and I haven't been able to fix it completely. I reached out to Elegoo customer service and they are sending me a new part but its coming from China. Need to have parts closer for faster customer service.

2026年3月19日
5つ星のうち4の評価

Had I known this I would have upgraded

Although you will have to wait, your printer arrives in days but if you're new everything else follows and takes a week or in my case two for the water-based resin.
Everything comes well packaged to survive todays rough and tumble delivery services and is as advertised. Elegoo's quality is top notch, and their reputation is well deserved. It also took longer to open the box then set up the printer.

My only complaint is why my Mars 4 Ultra build plate doesn't fit in the Mercury Plus V2.0 washing bucket suggested for this machine. Really Elegoo WTF. Had I known this I would have upgraded

2026年3月18日
5つ星のうち5の評価

I bought the CC1 when it was on sale…

I bought the CC1 when it was on sale for $285, plus shipping (which if you give them your email they offer a $30 coupon which covered the shipping for me anyhow). So far the machine has been running non-stop and every print has been much better than I expected. It is a brand I will trust over many others that I have tried!

2026年3月16日
5つ星のうち3の評価

Liked the canvas system BUT

Liked the canvas system. Disliked how hard it was to get it to print. Had to manually keep adjusting it to get it to print properly. I no longer have the printer. Sold it to get my money back.

2026年3月19日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
We're sorry to hear about your experience and that the printer didn't meet your expectations. We appreciate your honest feedback — it helps us improve. Thank you for giving our products a try.
Best regards,
ELEGOO Team

5つ星のうち2の評価

Hold for Instructions Requested

Hold for Instructions Requested. For Delivery Issues & Tracking Support for 6 days and no way to find out how or where or if Im to give instructions?

2026年3月16日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

5つ星のうち3の評価

One of the boxes of filament was opened…

One of the boxes of filament was opened on the end. The filament was close to falling out.

2026年3月18日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

5つ星のうち3の評価

Poor delivery methods

Tracking was not helpful in knowing when order would arrive. Some of the cardboard reels were damaged because of the manner they were shipped with the filament boxes just taped together.

2026年3月18日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

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