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Elegoo US Store レビュー 1,258

TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Arrived in good shape, 1 day late but it’s because that’s FedEx. Overall the printer printed great, unboxing and getting thing start was easy peasy, I bought this as an upgrade from Creality Ender 3v2... もっと見る

5つ星のうち1の評価

This is my experience for Elegoo Centauri Carbon 2. Placed the order on April 5th, received it on April 10th with minimal trucking. Experiencing problem at April 18th. Troubleshooting for a couple da... もっと見る

企業が回答しました

5つ星のうち4の評価

The shipment was broken up into several deliveries, which I was warned about on the website, and itself wasn't a real problem. The real problem was that I couldnt adequately track them. The tracking... もっと見る

5つ星のうち5の評価

I purchased the Centauri Carbon 2. Updated the firmware, found some STL files, sliced it with the Elegoo Slicer and straight to the printer. This is my first time printing and Elegoo made it easy eno... もっと見る

企業情報

  1. 電子機器店
  2. 電子機器のスペアパーツと部品の店
  3. 機材提供業者
  4. 手工芸品
  5. プリンター・スキャナー店

当該企業による記述

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.

Why Choose ELEGOO?

当該企業による記述

*Fast shipping with local delivery *Up to one-year warranty *100% secure payment *Lifetime Support

連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

1258件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 81%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

It prints amazing just have woken up to…

It prints amazing just have woken up to a failed print but besides that it's been hammering out some good articulated animals

2026年3月17日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for sharing your experience — we're glad to hear you're enjoying the print quality! We're sorry about the failed print, though. If you ever run into any issues, feel free to reach out to our support team, and we'll be happy to help:
https://us.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team

5つ星のうち1の評価
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

5つ星のうち4の評価

Clean printing

The only issue is that Bambu doesn't have presets for Elegoo. That's more on Bambu, but I had to go to the website to see the numbers, as only the print temps were on the spool.

2026年3月16日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

5つ星のうち3の評価

The packaging of filaments needs to be…

The packaging of filaments needs to be alot better , roll came in damage.

2026年3月15日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
We're sorry to hear your filament spool arrived damaged, and we truly appreciate your patience. We’re actively improving our packaging, and moving forward, we’ll be using stronger outer boxes to better protect your orders.
As a quick and effective solution, you can print an external reinforcement ring : https://www.elegoo.com/pages/model-gallery
Thank you for helping us improve!
Best regards,
ELEGOO Team

5つ星のうち5の評価

I have had Elegoo printers since my…

I have had Elegoo printers since my first Mars. I have had many through the years. Mars, Mars pro, Saturn, Saturn 2 , Mercury station, Neptune 4 and now a Saturn Ultra 4. I have had great support with Elegoo and love them. I have had few issues but the support has been great. I have recommended Elegoo to many friends getting into 3d printing.

2026年3月16日
5つ星のうち4の評価

Good Product. Great Customer service

I have started working with Elegoo filament as I was looking for a more cost effective filament as business has increased. Elegoo has has became that filament. Especially after my last order when, due to no fault of Elegoo's, a placed order was going to be shipped to the wrong address. I reached out to their customer service and Lisa responded quickly and was able to get it corrected. So, not only a satisfactory product but great customer service.

2026年3月16日
5つ星のうち3の評価

Good, not Perfect.

I love the price point, ease of use, and quality (above all else); however, the Elegoo Slicer Software is TERRIBLE. Whatever cloud system that is being used is god awful. I constantly have issues with my Centauri Carbon 2 staying connected to the Elegoo Slicer and now it won't connect at all. I have to use a USB to transfer files. I'm on forums with other Elegoo users who are all having the same issue. Elegoo needs to update the app and Slicer more often.

The Elegoo service is very good though.

2026年2月1日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for your honest feedback — and we're glad to hear you're enjoying the print quality, ease of use, and value of your Centauri Carbon 2. We also appreciate your kind words about our service.

We completely understand your frustration with the connectivity issues in Elegoo Slicer and the cloud system. Please know that this is something our team is actively working to improve, and we’ve already reached out to you via email to offer further assistance. We’re committed to making the software experience as reliable as the hardware.

Thank you again for your support and patience.
Best regards,
ELEGOO Team

5つ星のうち5の評価

Very affordable printer that works just…

Very affordable printer that works just great! Good speed, pretty much auto everything on calibration with no fiddling around like on my old Ender 3s. Nice camera and time lapse videos. The light in the cabinet has been much improved over earlier models and it gives a fair amount of light when working in the cabinet. I highly recommend this printer!!!

2026年3月15日
5つ星のうち5の評価

In stock and delivered fast!

Unlike a lot of companies, when Elegoo launches a new printer, they have stock in country before it starts. My printer arrived 5 days after I ordered it. It's a great machine (Centauri Carbon 2) and works perfectly. They took their time, and did it right.

2026年3月15日
5つ星のうち1の評価

usbc cable failed sent in a request for…

usbc cable failed sent in a request for help and no response

2026年3月15日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
We're sorry to hear about the USB-C cable issue. We found your support ticket — our technician is already following up. Please keep an eye on your email for updates.
Thank you for your patience.
Best regards,
ELEGOO Team

5つ星のうち1の評価

No confirmation to my order or shipping…

No confirmation to my order or shipping update or tracking number 10 days after my order when people after me have already received their printer. It’s clear you lost my order and are doing NOTHING to fix this issue.

2026年3月13日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the lack of updates and the delay with your order. We’ve looked into this and see that a support ticket is already in progress. A tracking number has now been emailed to you, and we’ll continue to monitor the shipment closely.
Thank you for your patience, and we’re sorry for the frustration this has caused.
Best regards,
ELEGOO Team

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