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Elegoo US Store レビュー 1,258

TrustScore 5段階評価の4

4.0

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Arrived in good shape, 1 day late but it’s because that’s FedEx. Overall the printer printed great, unboxing and getting thing start was easy peasy, I bought this as an upgrade from Creality Ender 3v2... もっと見る

5つ星のうち1の評価

This is my experience for Elegoo Centauri Carbon 2. Placed the order on April 5th, received it on April 10th with minimal trucking. Experiencing problem at April 18th. Troubleshooting for a couple da... もっと見る

企業が回答しました

5つ星のうち4の評価

The shipment was broken up into several deliveries, which I was warned about on the website, and itself wasn't a real problem. The real problem was that I couldnt adequately track them. The tracking... もっと見る

5つ星のうち5の評価

I purchased the Centauri Carbon 2. Updated the firmware, found some STL files, sliced it with the Elegoo Slicer and straight to the printer. This is my first time printing and Elegoo made it easy eno... もっと見る

企業情報

  1. 電子機器店
  2. 電子機器のスペアパーツと部品の店
  3. 機材提供業者
  4. 手工芸品
  5. プリンター・スキャナー店

当該企業による記述

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.

Why Choose ELEGOO?

当該企業による記述

*Fast shipping with local delivery *Up to one-year warranty *100% secure payment *Lifetime Support

連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

1258件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 81%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

They’re Amazing They Just Work.

They’re amazing. They just work. I have 7 Centauri Carbons 2 and I will continue to purchase them their great print farm printers. Everything is good about them.

I also bought the orange storm giga. Can’t wait to make huge prints
Thank you for making an amazing product and having wonderful customer service.

2026年3月10日
5つ星のうち4の評価

I purchased the Neptune 4 max printer

I purchased the Neptune 4 max printer
The printer is not a bad printer
But it does require a number of upgrades to make it a reliable printer
The ribbon cable support at the print head is not reliable and can lead to the cable failing
A better cable mount can be printed that rotates the cable 90 degrees and prevents the cable from failing
The print bed springs need to be replaced with silicon spacers to make the print bed stay at a given distance
The display mount only mounts to the right side of the printer
This can be an issue if you don't want it on that side but a new mount can be printed
The filament sensor mounted on top can also be an issue if you don't want the filament reel mounted on top

But other then those issues it is I nice fast printer

2026年3月9日
5つ星のうち1の評価

Purchase has been held in Chino 1 week

My purchase has been held in Chino for the last week and I've not been given any updates as to why. This has been a horrible experience as this has negatively impacted our project. I've had to purchase other filament from amazon (which showed up the next day) just to keep my project on track all the while the filament i bought from you (Elegoo) is still held up in Chino.

2026年3月9日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.

Your satisfaction is our priority, and we truly appreciate your patience and understanding.

Wishing you a pleasant day.
Best regards,
ELEGOO Team

5つ星のうち1の評価

Ordered the Hotend set

Ordered the Hotend set. The faq said it included the thermistor, it did not. Very disappointing.

2026年3月8日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
We're sorry to hear that and apologize for the confusion. The Hotend Kit for the Centauri Series does not include the thermistor. If you need a thermistor or further assistance, please reach out to our support team — we're happy to help.
Best regards,
ELEGOO Team

5つ星のうち3の評価

The cost of shipping was not clearly…

The cost of shipping was not clearly exposed and turned out to be as much as the filament. I hate surprises. Will be looking elseware to purchase filament.

2026年3月6日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for your feedback, and we sincerely apologize for the unpleasant surprise regarding the shipping cost.
To provide clarity, our shipping fees are based on the order value and destination, as detailed in our transparent policy. https://www.elegoo.com/pages/shipping-policy
We regret that this was not your experience and appreciate you bringing this to our attention. We will review how our shipping costs are displayed to prevent this confusion in the future.
Best regards,
ELEGOO Team

5つ星のうち5の評価

Excellent printer - Elegoo Centauri Carbon

I purchased a Centauri Carbon. EXCELLENT MACHINE! Very easy to setup and use. Great prints from the first try.
After about a dozen prints, the hotend broke! No worries, though. Contacted support and they are shipping a replacement.
When a purchase another printer, it will be an Elegoo!

2026年3月8日
5つ星のうち3の評価

The delivery person left the box of…

The delivery person left the box of filmant in the middle of the driveway instead of the front porch. While no damage or theft happened, it was inconvenient to grab the package

2026年3月8日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for sharing this feedback, and we sincerely apologize for the inconvenience caused by the delivery.
While we're glad your item arrived safely, we understand that how and where it's left matters. We'll share your experience with our shipping partners to help improve future deliveries.
Thank you for your understanding.
Best regards,
ELEGOO Team

5つ星のうち5の評価

PLA & PETG

Arrived as promised, Minimal damage to external packaging by shipper. Well packaged, ordered 12 assorted rolls of filament.

2026年3月6日
5つ星のうち1の評価

I still have not received my entire…

I still have not received my entire order.

2026年3月7日
Elegoo US Store ロゴ

Elegoo US Store からの回答

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

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