Super thorough survey, very professional company. We have worked with them twice. We were very satisfied with our survey. Cameron did a fantastic job!
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レビュアーのコメントを見てみましょう
Smart Home Surveys have been great to work with and have always responded very quickly to our requests and provided very useful recommendations for our next steps. They have been very flexible in meet... もっと見る
An amazing service from Kirsten! Avery detailed survey but an even better phone call after where she went into lots of detail (even recommended a reorganisation of a bedroom - well beyond the scope o... もっと見る
企業が回答しました
Thank you so much for such a thorough survey! These are definitely the surveyors to use to make sure all potential problems are detected. The team are extremely friendly and they moved extremely... もっと見る
企業情報
当該企業による記述
Vela Survey is an independent residential surveying and property advisory practice, providing expert RICS home surveys, property valuations, snagging reports, and party wall expertise, across London and the surrounding areas. Formerly Smart Home Surveys, we combine extensive local knowledge, professional expertise and a client-focused approach to help homebuyers and owners make informed property decisions with confidence. From Level 2 and Level 3 Home Surveys to market valuations and specialist property advice, our aim is to deliver clear, reliable guidance and outstanding customer service at every stage.
連絡先
OFFICE 312 EDINBURGH HOUSE, SE11 5DP, London, 英国
- 0203 621 8800
- enquiries@velasurvey.co.uk
- velasurvey.co.uk
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good service
Good service, helpful in answering questions even days after the survey!

Vela Survey からの回答
Great experience
I had a great experience with Smart Home Surveys. Communication was quick and friendly. Our surveyor was very professional and took the time to explain her valuation in layman's terms, which was hugely appreciated. The survey itself was thorough, efficient and clear. Highly recommended.

Vela Survey からの回答
Straightforward, simple process, detailed report
I rang five survey companies to get quotes and their timeline. Smart Home Surveys weren't the cheapest (or the most expensive), but they were able to send a surveyor within a week where the others only had availability between two and six weeks away. I was also reassured by their professional manner and rather uncluttered system. You have a conversation with them, they email you an invoice, you pay it, the survey is arranged, and then you get your report. I couldn't have asked for a more straightforward process.
We had a RICS level 2 survey because the house we're buying is in good condition. What we got back was more detailed than I expected and we were able to ask a few clarifying questions.

Vela Survey からの回答
High quality service
Alex Lynch provided a detailed and thorough survey report and was attentive in providing follow-up advice. Would recommend.

Vela Survey からの回答
10 stars
Adam, Alex and team went above an beyond to address further queries I had after completing the building survey. I would have rated the survey alone as 5 stars, but really their extra services would make this a 10 stars if I could. Highly recommend

Vela Survey からの回答
Fantastic customer service!
I asked for its services several times.
Adam and his team are very helpful and reply very quickly
If you need help with the RICS valuation, there is no need waste your time and look for another option
Well done!

Vela Survey からの回答
Surveying Made Easy!
In a world full of information Smart Homes where super helpful and very professional. Our needs where handled with speed and accuracy and made the overall process easy to digest. The reporting process is clear and easily accessible for all parties. Would highly recommend!

Vela Survey からの回答
Great experience, would recommend and use again
Good quality survey delivered within a few days. A month later I was facing some challenges and my solicitor made a recommendation for another survey. Adam took the time to give me a call and answer my questions. He didn't try to sell me another survey that I didn't need but gave me advice to help resolve the situation I was facing which I'm very grateful for.

Vela Survey からの回答
Very comprehensive report that was easy…
Very comprehensive report that was easy to understand. We had a call with our surveyor to run through the findings and this was enormously helpful.

Vela Survey からの回答
Through Survey and Explainations
As a first time house buyer what I loved the most was the suggestion on the type of survey I needed. The one that was best value for money.
After the survey I had a callback, which really helped in terms of priorities. I would definitely use again.

Vela Survey からの回答
Excellent Job
Smart Home Surveys were recommended to me, and for good reason. Efficient, friendly, reasonably priced and helpful. The report I received was detailed and helped me understand the issues I needed to think about before buying a flat. Would highly recommend.

Vela Survey からの回答
Highly recommend
Alex has been done a great job with the survey. He was very thorough and the report was clear and helpful. He made himself available to follow-up on short notice. Highly recommended.

Vela Survey からの回答
Highly recommend
Smart Home Surveys are so easy to deal with, super quick to respond and extremely flexible, especially during the stressful time of selling!
I would highly recommend Adam and the team!

Vela Survey からの回答
Exactly what a buyer needs from a survey.
Meticulously detailed report, overlaid with common-sense judgements. The follow-up consultation was particularly valuable: our surveyor was patient, constructive and extremely helpful with suggestions for possible remediation of the issues he had highlighted.

Vela Survey からの回答
Fantastic experience
Fantastic experience with Smart Home Surveys!
We received our L3 survey which contained all the key information we needed as well as taking particular care to the areas of interest we had in the property. The survey Kirsten prepared was extremely thorough and provided us with confidence to be fully informed in our purchase.
I would also highly recommend the virtual tour feature which has allowed us to obtain all the measurements and help plan things out without needing to visit the property.
Having used other independent surveyors before, I can confidently say that Smart Home Surveys are by far the best ones I have ever interacted with.

Vela Survey からの回答
The response was incredibly fast from…
The response was incredibly fast from start to finish. In particular, the service provided by Adam was outstanding. As this was my first time purchasing a home in the UK, I had many uncertainties and asked several basic questions, but he always responded within the same day. Since I had a tight schedule before my desired move-in date, I truly appreciated the prompt responses and clear explanations. This is a highly reliable company that I can strongly recommend.

Vela Survey からの回答
⭐⭐⭐⭐⭐ Excellent Service & Highly Professional
We recently used Smart Home Surveys for a Level 2 RICS survey on a flat we are in the process of purchasing, and the experience has been fantastic from start to finish.
The entire process was smooth, efficient, and highly professional. The team provided a comprehensive and detailed report, highlighting key areas of concern and giving us a much better understanding of the property. Special thanks to Alex, who conducted the survey with great attention to detail, and to Adam, who was incredibly helpful and communicative throughout the process.
Even after the survey was completed, they went above and beyond by assisting us with a follow-up query regarding historical water ingress concerns. Despite it being outside the original scope of the survey, they kindly reviewed additional reports to help us make an informed decision—something we truly appreciate.
If you’re looking for a reliable, thorough, and customer-focused surveyor, I highly recommend Smart Home Surveys. Their expertise and service have been invaluable in our home-buying journey.

Vela Survey からの回答
Great communication and very helpful advice
I had a very good experience with Smart Home Surveys again, communication was great and I felt guided through the process from beginning to end.

Vela Survey からの回答
Highly professional
Highly professional, clear and concise correspondence and the survey report was very informative/useful. Would definitely recommend.

Vela Survey からの回答
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