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Welcome to Vera&John- the fun casino! Take your favourite games with you wherever you go thanks to our mobile casino app for Android and iPhone. Play casino favourites and hot jackpot slots on your Mac or PC and watch out for cash prizes, tournaments, ...
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Hi Joe,
We are very sorry to hear that you feel yo had a bad experience. We can assure you that we do have our RTP set up correctly for our games and we consider fairness for our customers to be of the highest importance.
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Jag skÀmdes atr jag spelade bort nÃ¥graâŠ
Jag skÀmdes atr jag spelade bort några tusen på det hÀr casinot!
Fundera inte ens på att spela hÀr. Totalt vÀrdelöst!
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Hi Leif,
Thank you for your feedback.
We are really sorry to hear about your experience, and we appreciate you sharing how you feel.
Weâd genuinely like to help and better understand what happened. Could you please reach out to our support team and let us know what specifically led you to feel this way? Your feedback is very important to us, and it helps us improve our service.
Weâre here to listen and support you.
Very slow withdraw process
Very slow and poor customer service. Documents get rejected again and again, and the automated message says not to resend the same images and so on. It feels like they are trying to delay withdrawals. I have experience with many different casinos, so the documents should definitely have been approved. Itâs very difficult to get withdrawals processed. Deposits go through instantly, of course â a familiar pattern
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Hi mushak,
Thank you for sharing your feedback regarding your withdrawal request! We completely understand how frustrating it is to have your documents rejected multiple times, that is certainly not the experience we want for you.
Could you please email us at support@verajohncasino.com? Our team is standing by to review your account and provide clear guidance on the documents required to complete your verification successfully.
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Very disappointing and frustratingâŠ
Very disappointing and frustrating experience.
I raised an issue regarding a competition where I won 11,000 NOK. The terms did not clearly state that the prize would be paid as bonus funds, which I find misleading.
Since then, the situation has only gotten worse. Customer support is not addressing my actual questions. Instead, they keep repeating the same generic response about the game working correctly, which is completely irrelevant to my complaint.
They are ignoring key questions about:
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- Why I am unable to access the game
- Why I am still not receiving proper assistance
I have now been unable to access the game for weeks, and despite repeatedly reporting this, I am still not receiving any meaningful help.
It feels like the case is being deliberately delayed instead of properly investigated.
What makes this even more concerning is that they appear to have updated the competition terms in a later competition, yet they still refuse to answer my questions about the original one. This raises serious concerns about transparency and fairness.
They respond publicly here claiming they will help, but in reality nothing happens. It appears to be for appearance only.
I expected a reputable and trustworthy casino, but this experience has been the opposite. At this point, I feel ignored, misled, and very poorly treated as a customer. I would strongly advise others to stay away.
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Hi Krine,
Iâm really sorry to read about your experience.
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We would like to make sure this gets the attention it deserves. We want to clear up any confusion regarding the competition terms and understand what has happened.
Could you please reach out to us via Live Chat or by email?
We'd appreciate the chance to listen and help.
Kind regards,
Vera&John Support Team
Easy to trust
Easy to trust. Fair bonus terms and easy to use site.
Never had a problem with them regarding deposits, general play or withdrawals.
I've even been "slick" and deposited only to withdraw within a few spins as I hit big and still, they make no problems...
My guess is, most of these negative reviews are from people that expect to win when they deposit or, deposit one more time, then another.. But gambling is random and most likely you'll lose.
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Hey Remi,
Wow â thank you so much for the kind words! ð It truly means the world to us to hear youâre enjoying your time at Vera&John. Our team works hard to bring the fun and fairness every day, and messages like yours keep us motivated.
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omsÀttningkrav gÃ¥r ej ta ut vinsterâŠ
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Hi Dennis,
Thanks for your feedback about our bonuses! We always aim to add that extra sparkle to your gameplay, and we're really sorry if something didnât go as expected.
Weâd love to take a closer lookâjust reach out to us at complaints@verajohncasino.com, and weâll sort it out together. Your fun and fairness are our top priorities!
Wishing you good vibes and great spins,
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Very stupid Casino
Very stupid Casino. I made a deposit of 500 SEK and authomatically received 500 SEK bonus without even asking for it. I played and played and won something but I could only withdraw the 500 SEK I deposited! It said all the time "99.9%" left, I played and played and it said "99.7%" left. "99.6% left until you can get your bonus! I don't want your bonus! The money I won was counted on the bonus money???? I don't need the headache! Folk this casino is not worth it! I blocked myself permanently! Let's go somewhere else!
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Hi Amir,
Thanks for reaching out! From what youâve shared, it looks like your feedback is meant for Vera&John Sweden. Our team doesnât cover the Swedish market, so we wonât be able to help directly.
To make sure your review reaches the right people, please post it on this Trustpilot page instead:
https://www.trustpilot.com/review/verajohn.se
It would be great if you could remove your review from this page and repost it via the link aboveâthis way the Swedish team can take a proper look at your comments.
Thanks a lot for your understanding!
You only lose
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Hi Sebastian,
Thank you for reaching out! It looks like your feedback is intended for Vera&John Sweden, which weâre unfortunately unable to assist with, as our team does not operate in the Swedish market.
To ensure your review gets to the correct team, please post it on the proper Trustpilot page here:
https://www.trustpilot.com/review/verajohn.se
Weâd greatly appreciate it if you could remove your review from this page and submit it via the link above, so the Swedish team can address your comments appropriately.
Thank you very much for your understanding!
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Hi Bgongo,
Thank you for your feedbackâwe totally understand how frustrating it is when withdrawals take longer than expected. Thatâs not the experience we want for you, and weâre here to sort it out quickly.
Could you please email us at complaints@verajohncasino.com? Our team is standing by to investigate and make sure your funds get to you as smoothly as possible.
Thanks for your patience, and fingers crossed for your next big win! ðµð
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I have now tried for days to withdrawâŠ
I have now tried for days to withdraw money from this scammy site. I remember Vera&John for being a casino with good customer service, but these days they are just ignorant and don't give a damn about their customers.
I have a problem typing in the bank information. Every time it won't let me type in the information to get the withdrawal through. Customer service are just saying the problem is not at their end, but it has to be.
I write in the same information at other casinos with absolutely no problems what so ever.
So be warned! These people have no intention paying winning customers.
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Hey ESPN,
Thanks for reaching outâwithdrawal hiccups are never fun, and we completely get how stressful it can be. We want to fix this for you ASAP.
Please drop us an email at complaints@verajohncasino.com so we can look into your case and get everything sorted out.
Hang in thereâyour winnings are worth the wait! ðð°
Warm regards,
Vera&John ROW Support Team
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Hey Player,
Thank you for taking the time to share your feedback with us. Weâre sorry to hear that your experience didnât meet your expectations, and we truly understand how frustrating that can feel.
Weâd like to reassure you that Vera&John is fully licensed and operates under strict regulatory standards. All our games are provided by certified software providers and use Random Number Generators (RNGs) to ensure fair and unbiased outcomes.
Game results are always based on chance, and outcomes can vary from session to session. That said, we remain committed to offering a transparent, fair, and legitimate gaming experience for all our players.
We appreciate you taking the time to leave your feedback.
Warm wishes,
Vera&John Support Team ð°âš
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Hi there Mia!
Thanks for reaching out. It looks like your feedback is related to VeraJohn Sweden, which we unfortunately cannot assist with, as we do not cover the Swedish market.
To make sure your review reaches the correct team, please leave your feedback on the correct Trustpilot profile by visiting:
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We kindly ask that you remove your review from this page and repost it on the link above so the appropriate team can address your concerns properly ð«¡
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This is the casino that airedâŠ
This is the casino that aired commercials on Japan's major broadcasters: Nippon TV, TV Asahi, and TBS. To be honest, from the moment I saw the ad, I felt nothing but suspicion. Hearing everyone's opinions has truly made me understand the reason for that suspicion. I'm really grateful.
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Hi Working JP,
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Spelar lite någon gång om året för någon tusenlapp. Spelar med små insÀttningar och spelar dÀrför lÀnge. För mycket statistik över spelandet och Àr då vÀldigt analytisk för att jag tycker att det Àr roligt. Vera och John Àr i alla avseenden en bluffsida. Oddsen Àr helt åt skogen på de flesta av deras spel (jag har testat ett 20-tal och fört noggrann statistik) förutom nÀr du spelar med "insÀttningsbonusen". Då går det mer eller mindre inte att förlora vilket mÀrks med alla önskvÀrd tydlighet. Det låter kanske inte så mÀrkvÀrdigt, huset vinner alltid osv. men vad detta rent krasst innebÀr Àr att det finns mekanismer på plats på sidan för att "styra" oddsen. Och vad dett innebÀr för dig som hoppas på "tur" sÀger sig sjÀlvt. Detta framgår med all önskvÀrd tydlighet av min data.
Ja har Àven observerat att vissa av spelen tenderar att "krasha" och ge en felkod nÀr du sÀtter in de sista pengarna på saldot varpå det inte framgår om dragningen rÀknas eller ej. Pengarna dras dock givetvis från kontot.
Spela på legitima sidor som tex Svenska Spel i stÀllet så har du en rÀttvis chans.
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