They were very helpful and friendly (not many places like that nowadays). Had a few minor teething problems but when I called up they were extremely helpful. Buying a car wasn’t stressful I didn’t fe... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic service as always! Thomas Matthew’s helped me through the whole process of changing my car for the new shape T Rock . On the day I picked up my new vehicle Thomas was very patient exp... もっと見る
企業が回答しました
This is the second purchase of a used vehicle from Vertu Hereford and the staff are always willing to go that extra mile. A thank you to Byron Pilkington for his patience during the transaction perio... もっと見る
企業が回答しました
I bought a ID Buzz from Hereford Vertu Motors, Scott was brilliant, made us feel welcome, was on our level, explained everything to us. Throughout the process he kept in touch & communication was gre... もっと見る
企業が回答しました
企業情報
Vertu Motors - Audi Hereford について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Legion Way, Roman Road, HR1 1LN, Hereford, Herefordshire, 英国
- 0344 659 6341
4.9
優良
141件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Very knowledgeable staff who were very patient answering my many questions. I have been kept informed throughout the purchasing period.
2025年11月11日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Just bought a new ID Buzz
Just bought a new ID Buzz. Vertu provided a slick, professional and friendly service. Highly recommended.
2025年10月24日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Good morning. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Vertu Motors - Audi Hereford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Amazing & faultless service
I have bought my last 3 cars through Hereford Audi for the past 8 years and have always received great service. Julian and Stuart have continually been amazing. I found my car had run out of MOT and they managed to accommodate getting my car in the same day for MOT, provided me with a courtesy car so I could get to hospital to see my mother who had been taken in and also washed and hoovered my car. Their kindness and service for me the other day was invaluable to relieve the pressure that I was under and I was extremely grateful.
2025年10月21日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Friendly efficient and professional…
Friendly efficient and professional service!! Boom!!
2025年10月17日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Vertu Motors - Audi Hereford からの回答
Good afternoon Tom. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Vertu Motors - Audi Hereford からの回答
Thank you for taking your time to leave this great review! Kind regards, Selina
Fantastic service
Fantastic service, went above and beyond, from the first phone call to handover , Josh was attentive and listened and to our questions and came back with speedy response. A great experience. The salesroom experience with Josh was stellar and he even considered our disabled son and made him feel part of the handover. I would highly recommend
2025年9月30日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
From the moment that I made my initial…
From the moment that I made my initial enquiry and contacted Vertu Motors the level of Customer Service and communication was of the highest quality - far exceeding my expectations of what I may reasonably expect.
Nothing was too much trouble for Thomas who assisted me throughout the buying process with attention to detail regarding documentation and options available to me - he was an absolute pleasure to deal with and a credit to the company.
I can honestly say that my experience with Vertu Motors Hereford was an absolute pleasure and without hesitation can recommend them to anyone wishing to purchase a new or second hand vehicle.
2025年9月30日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you so much for your kind words! We are so happy to hear that Thomas was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Rhys and James both very good
Rhys and James both very good
Looking forward to enjoying our new car
Thank you
2025年9月30日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Good afternoon Guy. Thank you so much for your kind words! We are so happy to hear that Rhys and James were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Vertu Motors Audi Review
I have used Vertu Motors Hereford (Audi Hereford) over many, many years. The sales and service staff are always courteous, knowledgeable and helpful. I always feel I have had value for money and never disappointed with how I am treated as a customer.
2025年9月30日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Good morning Nicholas. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great service very friendly staff…
Great service very friendly staff helpful and knowledgeable,
2025年9月19日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great service from choosing a car to…
Great service from choosing a car to picking it up today,
Thankyou so much to Josh, Finlay and Stuart for guiding us along to getting a great deal
We absolutely love our new Q6
2025年9月27日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you so much for your kind words! We are so happy to hear that Josh, Finlay and Stuart was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Pete was fantastic
Pete was fantastic. He was very helpful throughout the whole process. He helped us to get the car we wanted in less than a week. He was a great salesman. Nothing was too much trouble. Thanks Pete for all of your help throughout!
2025年9月27日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you so much for your kind words! We are so happy to hear that Pete was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Great experience
Very smooth and easy purchase. Rhys did a great job for us. Very happy
2025年9月26日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you so much for your kind words! We are so happy to hear that Rhys was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Fabulous and Trusted Experience
Josh is simply the definition of a trusted professional. The entire process of purchasing my first finance vehicle was enjoyable and relaxed throughout. The level and quality of information and timings was great. On collecting the car Josh ensured he spent the right amount of time with us going through the functionalities and charging bits and bobs. Ultimately the customer experience was pleasant and sincere, whilst being tailored to me and my needs. Final thanks to the wider Audi team in Josh's absence Finley and Byron were also super helpful and professional.
2025年9月24日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Hi Rachael. Thank you so much, Rachael, for your wonderful 5-star review!
We’re thrilled to hear that your first finance vehicle purchase was such a smooth and enjoyable experience. Josh will be delighted to know he made such a positive impression—his commitment to clear communication and tailored support truly embodies the Audi Hereford standard. It’s also fantastic to hear that Finley and Byron stepped in seamlessly to continue that high level of care.
Your kind words mean a lot to the whole team. Enjoy every moment with your new car, and we look forward to welcoming you back whenever you're ready! Kind regards, Kerry
Purchase of Golf Hybrid
The purchase of solar panels four years ago meant my wife and I wanted to ensure that at least some of annual miles could be green miles. Three years ago we bought an electric mini as a second car and this has been great for local runs but a range of just 140 miles has been an issue since other members of the family all live at least 150 miles away. Our main car was a VW Passat and we wanted to replace it with a hybrid electric with a reasonable electric range and a decent sized petrol tank to remove any possible range anxiety from our journeys. Research suggested the VW Golf Hybrid as a possible option.
We visited Vertu Hereford in mid August where we met Ellis Higgleton who clearly explained the options available in terms of the VW range and possible finance involving the trade in of the Passat.
Whilst it was not possible to test drive a Hybrid Golf my wife and I test drove a petrol model with Ellis. Within a week of this initial meeting, we decided that the Golf Hybrid would meet our aims both for the immediate future and the time when we might come down to just one car.
Much of the actual purchase of the car was done online - a little daunting at first but with Ellis available at the other end of a phone to answer any queries - the process went reasonably smoothly.
The collection of the car was slightly later than we expected since its delivery from Germany had been delayed. Ellis took us through everything we needed to know and gave us some useful tips on ways managing the choice of when to use "electric only", "hybrid" or "petrol only" whilst driving the car. We did take the car out with him. Our one slight criticism about the handover was that the car had only been charged to give about 15 miles of electric range whilst an 80% charge of the battery would give roughly 60 miles.
Ellis has been most supportive over the first ten days or so having the car when we have needed assistance in getting the Volkswagen app to work properly on our phones: it is good when salesmen appreciate that their job continues after the car has leaves the dealership.
2025年9月13日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Good afternoon and thank you so much for your thoughtful review!
We’re delighted to hear about your journey toward greener motoring and how the Volkswagen Golf Hybrid has helped bridge the gap between sustainability and practicality for your family. It’s clear you put a great deal of care into your decision, and we’re proud to have played a part in helping you find the right solution.
Ellis will be thrilled to know that his clear guidance, ongoing support, and attention to detail made a positive impact throughout your experience — from initial discussions to post-collection assistance. We’re especially pleased that his commitment to customer care extended beyond the sale, helping you navigate the Volkswagen app and get the most from your new vehicle.
We do appreciate your feedback regarding the handover charge level and will take this on board to ensure future collections are even smoother. Your insights are incredibly valuable and help us continue to improve.
Thank you again for choosing Vertu Audi Hereford. We wish you many happy, efficient, and green miles ahead — and we’re always here should you need anything further.
Warm regards, Kerry
Kieran was fabulous!
We have just purchased a T6.1 through Kieran and from start to finish, the process was seamless and stress free. There were no pushy Sales Pitches and he made us feel comfortable from the moment we stepped into the showroom. Thanks Kieran, we'll be back for future purchases.
2025年9月19日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Good morning Lisa. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Kieran and the team. We hope to see you again soon. Happy motoring, Kerry
Fantastic service from Josh at Hereford
From start to finish, Josh ensured a seemless purchase of my new car. I would not consider going anywhere else for my car and would absolutely 100% recommend Josh who treated me with kindness and was very supportive. Thank you!
2025年9月20日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you so much for your kind words! We are so happy to hear that Josh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Customer care was exemplary and I was…
Customer care was exemplary and I was very pleased with the service provided by Vertu.
2025年9月16日
自発的なレビュー
Vertu Motors - Audi Hereford からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。