Vertu Motors - BMW Sunderland レビュー 

Vertu Motors - BMW Sunderland からの回答

2日前

Hi Clare,

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear that Jess provided such an exceptional experience from your very first call through to the collection of your new BMW. It's fantastic to know that her professionalism, knowledge, and enthusiasm helped put you at ease and guided you towards the best option for your needs.

Jess will be thrilled to hear your kind words, and we will be sure to pass on your feedback. We are particularly pleased that you felt well informed throughout the process and that the handover experience made you feel confident with your new vehicle.

Thank you again for choosing BMW Sunderland. We truly appreciate your recommendation and look forward to welcoming you back when the time comes for your next BMW.

Kind regards,

BMW Sunderland Team

Vertu Motors - BMW Sunderland からの回答

3日前

Hi Abdul,

Thank you for your feedback.

It's great to hear that, after a disappointing experience elsewhere, Matthew and Kyle were able to provide the level of service you were looking for. We're pleased they helped you find the right vehicle and made the whole process a positive one.

We hope you enjoy your new car.

Kind regards,
Danielle

Vertu Motors - BMW Sunderland からの回答

4日前

Thank you for your review.

We're delighted to hear that you received great service and found the team to be helpful and friendly throughout your purchase. Your recommendation means a lot to us, and we truly appreciate your kind feedback.

Many thanks,
Chloe

Vertu Motors - BMW Sunderland からの回答

5日前

Hi William,

Thank you for your fantastic 5-star review!

We’re delighted to hear Jess and Kyle provided exceptional customer service and made the whole process quick and easy. It’s also great to know you’ve been pleased with the aftercare and support received.

We really appreciate your kind feedback and hope to welcome you back to Vertu BMW Sunderland again soon.

Kind regards,
Kerry

Vertu Motors - BMW Sunderland からの回答

5日前

Hi Peter,

Thank you for your wonderful feedback.

It's fantastic to hear that your experience was amazing from start to finish. We're delighted that Ashley and Kyle helped make the process so positive and that Antonia was given all the information she needed about her new car.

We hope Antonia enjoys every mile in her new BMW.

Kind regards,
Danielle

Vertu Motors - BMW Sunderland からの回答

5日前

Thank you for your wonderful feedback. We’re delighted to hear that you felt so welcome and received all the information you needed throughout your visit.
It’s especially great to know that Josh Winter provided such excellent support and helped make the experience a positive one from start to finish. I’ll be sure to pass on your kind words.
Kind regards,
Matthew

Vertu Motors - BMW Sunderland からの回答

2026年7月1日

Thank you for your fantastic feedback. We’re delighted to hear that you received such brilliant, professional and friendly service throughout your purchase.
It’s great to know that Paul provided exceptional support and was always on hand to help and answer your questions. I’ll be sure to pass on your kind thanks.
Kind regards,
Matthew

Vertu Motors - BMW Sunderland からの回答

2026年6月28日

Hi Robert,

Thank you for your fantastic feedback.

We’re delighted to hear Paul provided such great support, even going the extra mile on his day off. He’ll be so pleased to hear your kind comments.

Kind regards,
Danielle

Vertu Motors - BMW Sunderland からの回答

2026年6月24日

Good afternoon Linda,

Thank you for your lovely feedback, it’s great to hear Owen provided such consistent support and made everything feel easy and well looked after.

Kind regards,
Dean

Vertu Motors - BMW Sunderland からの回答

2026年6月23日

Hi Jacqueline,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received such personalised and attentive care at Vertu BMW Sunderland.
It’s wonderful to know that Kieran made the whole process simple while supporting you every step of the way, with clear communication and a smooth, problem‑free transaction. We’re especially pleased to hear how much you love your new car — that’s what it’s all about!
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Kieran. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Vertu Motors - BMW Sunderland からの回答

2026年6月23日

Hi John,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that your buying and part‑exchange experience at Vertu BMW Sunderland was handled in such a friendly and professional way.
It’s wonderful to know that everything was clearly explained and that you felt happy with the whole process. Providing a smooth and transparent experience is something we always strive for, so your feedback means a great deal to the team.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.

Vertu Motors - BMW Sunderland からの回答

2026年6月22日

Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Vertu Motors - BMW Sunderland からの回答

2026年6月17日

Good afternoon,

Thank you for your review. It’s great to hear how much you love your new car — it sounds like you’re really enjoying it!

Kind regards,
Dean

Vertu Motors - BMW Sunderland からの回答

2026年6月16日

Good afternoon James,

Thank you for your fantastic review. It’s great to hear that Paul provided such friendly and knowledgeable support throughout the process, especially when it was your first experience with Motability. Taking the time to explain everything clearly and answer all your questions really does make a difference.

We really appreciate your recommendation and your kind feedback.

Kind regards,
Dean

Vertu Motors - BMW Sunderland からの回答

2026年6月14日

Thank you for your feedback. It’s great to hear that the team were so attentive and knowledgeable, and that you received excellent pricing and quick service.

Many thanks,
Chloe

Vertu Motors - BMW Sunderland からの回答

2026年6月12日

Good morning Michael,

Thank you for your review. It’s great to hear that Chris had everything ready for your collection and provided such helpful support throughout. Your new 8 Series sounds like a fantastic choice, and we’re delighted you’re already planning to return for your next BMW.

Kind regards,
Dean

Vertu Motors - BMW Sunderland からの回答

2026年6月9日

Good afternoon Ryley,

Thank you for your review. It’s great to hear that Jessica and Poppy were so down to earth and made such a positive impression — your feedback is really appreciated.

Kind regards,
Dean

Vertu Motors - BMW Sunderland からの回答

2026年6月9日

Good afternoon Rebecca,

Thank you for your review. It’s great to hear that the team were knowledgeable and made you feel comfortable throughout, helping you find your dream car at such a great price. We’re delighted you experienced such brilliant customer service.

Kind regards,
Dean

Vertu Motors - BMW Sunderland からの回答

2026年6月5日

Thank you for your fantastic review.
We’re thrilled to hear that your experience was faultless from start to finish and that you felt well informed throughout the entire process. Keeping our customers updated every step of the way is something we take great pride in.
It’s especially great to know that your salesperson was so responsive and provided excellent communication via both calls and emails—this really makes a difference to the overall experience.
Thank you again for your kind feedback and for choosing us.
Kind regards,
Keith

Vertu Motors - BMW Sunderland からの回答

2026年6月4日

Thank you for your fantastic review!
We’re so pleased to hear you had a great buying experience with us and that the team made such a positive impression from the very beginning. It’s especially lovely to hear your kind words about Nicki—she’ll be delighted to know her efforts were appreciated.
We hope you enjoy your BMW, and we look forward to welcoming you back again in the future!
Kind regards,
Keith