Genuine 10/10 service from Kyle & Mathew at Vertu Sunderland, tailored the deal perfectly to my needs on my new BMW X5. These guys covered everything from top to bottom to make sure everything was... もっと見る
企業が回答しました
所在地
所在地を変更Boldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I viewed a F800GT on website, viewed bike on Friday 7th August and was greeted by Steve Brown who I dealt with some twenty years ago when I purchased a R850R . Steve recognised me instantly, same... もっと見る
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Staff were lovely especially Paul Thompson who was very patient i havnt had an automatic car before and he explained everything perfectly.
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I had an excellent experience dealing with Matthew at Vertu BMW Sunderland. He was friendly, professional and knowledgeable throughout the whole process. His communication was clear, he kept me update... もっと見る
企業が回答しました
企業情報
Vertu Motors - BMW Sunderland について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, 英国
- 0344 659 9408
4.6
優良
168件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Car went in for service.
Car went in for service.
Drove car home and there was a vibration that wasn't present when it went in. Checked under bonnet protective coverings over brake fluid tank had not been secured back on. Phoned up told to come back in and get it sorted. Took car back assured it was done. Drove home still a vibration, checked was exactly the same as before. Took back in again next day, coverings fixed properly, however on driving home still a vibration.
Bonnet up again and looks like other areas not secured back together properly. Another visit back tomorrow now.
Also all service history on the idrive system deleted, and as it wasn't on BMW servers can't be put back on.
2023年4月28日
自発的なレビュー
Vertu Motors - BMW Sunderland からの回答
Good morning, thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. Kind regards, Trish.
Great Customer Experience
Let's all agree, in life things go wrong in all customer experiences. The important part is putting it right, the service I received from the Head of Business was fantastic! Dealt with my issues fairly and reasonably, with a resolution we both agreed on. Thanks Jeff!
2023年4月1日
自発的なレビュー
Vertu Motors - BMW Sunderland からの回答
Hello Kieran and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Dawn
Absolutely outstanding service from…
Absolutely outstanding service from Sunderland mini, specifically Brooke and Charlotte. Came in on Monday and picked my brand new car up today, three days later. Friendly, made you feel at ease and did everything they could to help and accommodate our needs. Brooke was also amazing with our three year old when we originally came to the garage. Giving him cake and chatting away to him. Which is so lovely!!
They kept us up to date and it’s probably been the smoothest large purchase we’ve had thanks to great communication.
Huge thank you, we love our new car!!!!
2022年9月1日
自発的なレビュー
Vertu Motors - BMW Sunderland からの回答
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Dawn
What a difference !!
What a difference a year or two make!!
I purchased a car here in 2020 (pre pandemic) which had issues (which I don’t mind, that’s life) but dealing with the correction of which was terrible! Constant battle, no answers, no updates.
However, I used the garage and “gave it a chance” as it’s now under the ownership of Vertu Motors and top marks!
Friendly, informative and extremely helpful! I had tyre insurance which I had paperwork to complete, they helped completing that, even the Service Manager got stuck in to help me (something which didn’t happen previously)
Massive thanks to, Stephen, Lauren and team, doing a great job!
Keep it up Vertu!
2022年6月30日
自発的なレビュー
Vertu Motors - BMW Sunderland からの回答
Hello Kieran and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean
BMW vertu Sunderland
BMW vertu Sunderland
Stay well clear nothing but thief’s car went In to be fixed took a bit longer then expected due to faults needing rectified had left money in my vehicle but didn’t really expect it be taking but when car was returned to my shock money was stolen from my car makes it even worse the place it was people shouldn’t of needed to go into STAY WELL CLEAR OF THIS GARAGE
2022年4月11日
自発的なレビュー
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