Vertu Motors - BMW Teesside レビュー 196

Vertu Motors - BMW Teesside からの回答

4日前

Thank you for your kind feedback.
We’re delighted to hear you received great customer service and felt comfortable throughout your visit. Creating a relaxed, no-pressure environment is exactly what we aim for, so it’s fantastic to know this came across.
It’s especially pleasing to hear that Nick made you feel valued and provided such knowledgeable support — he’ll be thrilled to read your comments.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith

Vertu Motors - BMW Teesside からの回答

5日前

Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Vertu Motors - BMW Teesside からの回答

7日前

Hi there,

Thank you for your fantastic feedback. We're delighted to hear that Emma Embleton did such a brilliant job in having your new BMW ready for you straight away — that kind of preparation really makes the experience special.

It’s wonderful to know the car matched your expectations perfectly, and that you were able to drive away feeling fully satisfied.

Your kind words will mean a great deal to Emma and the team — well done indeed!

Kind regards
Dawn

Vertu Motors - BMW Teesside からの回答

2026年5月19日

Good afternoon Allan,

Thank you for your feedback. We're really pleased to hear you found the team great to deal with and that the whole buying experience was smooth and straightforward.

Kind regards,
Dean

Vertu Motors - BMW Teesside からの回答

2026年5月19日

Hi there,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received excellent service from start to finish.
It’s great to know that Luke and Jake were so attentive and took the time to answer all of your questions. Your kind words will mean a lot to them and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry

Vertu Motors - BMW Teesside からの回答

5日前に更新

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TPDG2305 Kind regards, Dawn

Vertu Motors - BMW Teesside からの回答

2026年5月18日

Hi David,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu BMW Teesside.
It’s great to know that Lauren provided first‑class service and took such good care of your needs — she’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.

Vertu Motors - BMW Teesside からの回答

2026年5月18日

Hi Mary,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear about your experience at Vertu BMW Teesside.
It’s fantastic to know that Taylor provided such outstanding support — quickly finding a car that matched your requirements and budget, and making the entire process smooth and enjoyable. We’re especially pleased to hear how he helped you feel at ease during your test drive, even when trying an automatic for the first time. That kind of reassurance and guidance can make all the difference, and it’s great to hear you’re now absolutely loving your Qashqai.
Your kind recommendation means a great deal to Taylor and the whole team, and they’ll be thrilled to read your feedback.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead in your new car.
Kind regards,
Liza.

Vertu Motors - BMW Teesside からの回答

2026年5月17日

Thank you so much for your wonderful feedback. We’re delighted to hear that Max provided professional advice and a 10/10 service — he’ll be thrilled to know his support made such a positive impact. Your kind words mean a great deal to us.

Many thanks,
Chloe

Vertu Motors - BMW Teesside からの回答

2026年5月16日

Hi Karen,

Thank you for your fantastic 5-star review! We’re delighted to hear that you were so well looked after by the team at BMW Teesside.

It’s great to know that you felt supported throughout your experience and that the team were happy to help you find the right car. Your kind feedback will mean a lot to them ❤️

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - BMW Teesside からの回答

2026年5月16日

Hi Stephen,

Thank you for your fantastic 5-star review! We’re delighted to hear you received great service from start to finish at BMW Teesside.

It’s especially pleasing to know that Nick was so helpful and attentive, and that he kept you well informed throughout—particularly when buying remotely, which can sometimes feel daunting. We’re glad he was able to put your mind at ease.

We really appreciate your kind comments and your intention to return in the future—that means a lot to the team.

Kind regards,
Kerry

Vertu Motors - BMW Teesside からの回答

2026年5月10日

Thank you for sharing your experience.

It’s fantastic to hear how seamless the whole process felt from beginning to end. Knowing you never felt pressured and that everything was explained clearly and confidently is exactly the standard we aim for. Sean will be delighted to hear how much you appreciated his guidance through each stage, and it’s great that you were able to drive away your new car just 24 hours after viewing it. Truly brilliant to hear you received such great service.

Many thanks,
Chloe

Vertu Motors - BMW Teesside からの回答

2026年5月10日

Hi Andrew,

Thank you for your review. We’re delighted to hear you received excellent service from the team.

We really appreciate your feedback and hope to see you again in the future.

Thank you, Danielle

Vertu Motors - BMW Teesside からの回答

2026年5月10日

Hi Paul,

Thank you for your fantastic review. We’re delighted to hear you found the team knowledgeable, friendly and professional, and that Emma Embleton made such a positive impression.

It’s great to know the process was smooth and easy, and that you’re enjoying your amazing new car

We really appreciate your feedback and hope to see you again in the future

Thank you, Danielle

Vertu Motors - BMW Teesside からの回答

2026年5月9日

Dear Craig,
Thank you for your feedback. We’re pleased to hear you received very good service from the team.
Kind regards,
Danielle

Vertu Motors - BMW Teesside からの回答

2026年5月9日

Dear David,
Thank you for taking the time to share your experience. We’re delighted to hear everything was perfect from start to finish and that Keith provided such a professional and friendly service, making both you and your wife feel valued throughout.
It’s great to know the vehicle presentation met your expectations as well, as we know how important that moment of collection is.
We hope you both enjoy your new car and look forward to welcoming you again in the future.
Kind regards,
Danielle

Vertu Motors - BMW Teesside からの回答

2026年5月9日

Dear Simon,
Thank you for your feedback. We’re glad to hear you received great customer service and felt supported throughout the process.
Kind regards,
Danielle

Vertu Motors - BMW Teesside からの回答

2026年5月6日

Good afternoon Stephen,

Thank you for your fantastic feedback. It’s great to hear you received such excellent, exceptional service, and that Nick, James, and Peter made such a positive impression. We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - BMW Teesside からの回答

2026年5月1日

Hi Paul
Thank you for your fantastic feedback. We're delighted to hear that everything was seamless from start to finish. It’s great to know that Sam made the buying experience so smooth and that Luke ensured the handover was such a positive one. We’re thrilled to hear you think the car is epic — enjoy every minute of it!
Kind regards
Dawn

Vertu Motors - BMW Teesside からの回答

2026年5月1日

Hi Louise
Thank you for your excellent feedback. We're really pleased to hear you received fast service and that Fin at Preston Park garage was so helpful throughout. Your comments are truly appreciated.
Kind regards
Dawn