Vertu Motors - BMW Teesside レビュー 

Vertu Motors - BMW Teesside からの回答

2026年4月30日

Good afternoon Mrs Robinson,

Thank you for your review. It’s great to hear you were so well looked after and that Peter provided such personal and genuine service. We really appreciate your kind feedback.

Kind regards,
Dean

Vertu Motors - BMW Teesside からの回答

2026年4月28日

Good afternoon Lisa. Thank you for taking the time to leave a review. You have left it against BMW Teesside rather than Vertu Honda. We would kindly ask that you leave your review against Honda so their team can receive the recognition they deserve. Kind regards, Dean

Vertu Motors - BMW Teesside からの回答

2026年4月27日

Good afternoon Chrissi,

Thank you for your feedback. It’s great to hear you found the team lovely and that your car was delivered sooner than expected. We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - BMW Teesside からの回答

2026年4月26日

Thank you so much for sharing such a wonderful review. We’re delighted to hear how well James looked after you throughout your MINI purchase. His knowledge, communication, and genuine care for customers are qualities we’re incredibly proud of, and it’s fantastic to know he made the whole experience feel first class for you.

We truly appreciate your recommendation and your kind words about the dealership. It means a great deal to the whole team.

Well done to James indeed — and thank you once again.

Vertu Motors - BMW Teesside からの回答

2026年4月25日

Thank you for your great feedback. We’re delighted to hear you had another fantastic experience with Nick and that his no‑pressure approach helped you find the right car once again. Your continued trust means a lot to us.

Many thanks,
Chloe

Vertu Motors - BMW Teesside からの回答

2026年4月21日

Thank you for your kind feedback. We’re delighted to hear that you found our sales team helpful and supportive, and it’s great to know their service matched the reliability of the Honda cars they represent. Your comments are very much appreciated.
Kind regards,
Matthew

Vertu Motors - BMW Teesside からの回答

2026年4月19日

Dear Vic,
Thank you for taking the time to share such a wonderful review. We’re delighted to hear that your visit felt comfortable and pressure‑free, especially given your previous experiences, and that Lauren was able to guide you through your options in a way that suited your needs and budget.
It’s fantastic to know that Lauren kept you informed throughout the process and that the handover experience was second to none. We’re especially pleased to hear how she helped make the collection so memorable for your family, particularly for your very excited child — those personal touches really do matter.
Thank you for your kind recommendation and for choosing BMW Teesside. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future.
Kind regards,
Liza

Vertu Motors - BMW Teesside からの回答

2026年4月19日

We’re delighted to hear that your first experience owning a BMW has been such a positive one, especially after previously driving Audis. It’s fantastic to know that Sean and the rest of the team at Vertu Teesside made you feel well supported throughout and that you’re loving the car.
Your recommendation really means a lot to us, and your kind words will be passed on to Sean and the wider team. We’re glad we could help make the change to BMW an enjoyable experience.
Thank you again for choosing Vertu Teesside, and we wish you many happy miles ahead.
Kind regards,
Keith

Vertu Motors - BMW Teesside からの回答

2026年4月16日

Hi there,
Thank you for the lovely review. It’s great to hear Lauren made your experience fantastic.
Her helpful, supportive approach really shines through in your comments, and she’ll be delighted to know you’d recommend her so highly.
Kind regards,
Kerry

Vertu Motors - BMW Teesside からの回答

2026年4月16日

Hi there,
Thank you for the great 5‑star review. It’s brilliant to hear that Sam made the whole process simple and completely stress‑free for you — he’ll really appreciate the shout‑out.
Kind regards,
Kerry

Vertu Motors - BMW Teesside からの回答

2026年4月13日

Hi Alexander
Thank you for your lovely feedback. We're really pleased to hear you received great service from James and the team. Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - BMW Teesside からの回答

2026年4月12日

Thank you for your review. We’re delighted to hear that you received top‑notch customer service and that the whole process was smooth from start to finish. Max will really appreciate your kind words.

Many thanks,
Chloe

Vertu Motors - BMW Teesside からの回答

2026年4月10日

Thank you for your review. We’re pleased to hear that you were happy with the sales process overall. We do appreciate your feedback regarding the amount of online form filling, as this helps us understand where we can continue to improve the customer experience. Your comments are very much valued, and we’re glad we could support you through to a positive outcome.
Kind regards,
Keith

Vertu Motors - BMW Teesside からの回答

2026年4月9日

Thank you for your kind feedback. We’re really pleased to hear that you received excellent service from our professional team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to the showroom again in the future.
Kind regards,
Keith

Vertu Motors - BMW Teesside からの回答

2026年3月30日

Good evening Vishal,

Thank you for such a thoughtful and detailed review. I’m really pleased to hear how smoothly everything went, especially given the distance involved. Buying a car from 200 miles away can definitely feel daunting, so it’s great that Sam’s honesty, clear communication and supportive approach made the whole process stress‑free for you.

It’s also fantastic to hear the wider team — sales, management and aftercare — all contributed to such a first‑class experience. Knowing that everything matched your expectations and built trust throughout means a lot.

I really appreciate your recommendation, and I hope you enjoy every mile in your BMW.

Kind regards,
Dean

Vertu Motors - BMW Teesside からの回答

2026年3月30日

Good afternoon,

Thank you for sharing your feedback. I’m really pleased to hear you received excellent service from Jess and that the follow‑up support was just as good. It’s great to know you’d recommend the experience.

Kind regards,
Dean

Vertu Motors - BMW Teesside からの回答

2026年3月28日

Good morning Janet,

Thank you for your lovely feedback. It’s great to hear that Jess looked after you so well and took the time to understand exactly what you were looking for. Her knowledge and attentive approach clearly made a positive difference to your experience.

I really appreciate you sharing this.

Kind regards,
Dean

Vertu Motors - BMW Teesside からの回答

2026年3月28日

Good morning Jason,

Thank you for taking the time to share your experience. It’s great to hear that Lee and Luke looked after you and your wife so well throughout the process. Your kind words about their politeness, support, and helpful approach are really appreciated.

I’m delighted they helped you find the perfect car—thanks again for the recommendation.

Kind regards,
Dean

Vertu Motors - BMW Teesside からの回答

2026年3月27日

Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1WA2703 Kind regards, Kerry

Vertu Motors - BMW Teesside からの回答

2026年3月24日

Thank you for your lovely feedback. We’re delighted to hear that you felt so welcome and that James was able to guide you professionally toward the cars you were interested in. It’s great to know Lewis helped everything run smoothly as well.
We’re thrilled that you’re so happy with your new car, and I’m sure Anthony will appreciate your kind words too.
Kind regards,
Keith