Vertu Motors - BMW Yeovil レビュー 59

Vertu Motors - BMW Yeovil からの回答

4日前

Thank you for such a thoughtful review. It’s wonderful to hear that the team in Yeovil consistently gives you the time, support, and reassurance you need, without any pressure. Knowing you return because of the service and the people truly means a lot.

Many thanks,
Chloe

Vertu Motors - BMW Yeovil からの回答

2026年5月16日

Hi Alison,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a wonderful experience with the team at BMW Yeovil.

It’s fantastic to know that Ben provided such caring and attentive support throughout, ensuring all of your questions were answered and making your collection experience so enjoyable. Your kind words about his professionalism and the way he looked after you will mean a lot to him and the wider team.

We really appreciate your recommendation and your thoughtful feedback—it truly means a lot.

Kind regards,
Kerry

Vertu Motors - BMW Yeovil からの回答

2026年5月10日

Thank you so much for sharing this lovely review.

Robert will be thrilled to hear how much you appreciated his knowledge, friendly approach, and the way he listened and delivered exactly what you needed. It’s wonderful to know the rest of the team made such a positive impression as well. Your recommendation means a great deal to everyone at Vertu BMW, and we’re delighted your experience was such a pleasure.

Many thanks,
Chloe

Vertu Motors - BMW Yeovil からの回答

2026年5月10日

Hi Roger,

Thank you for your great review. We’re delighted to hear you had a pleasant experience from start to finish and that Robert Broadie looked after you so well throughout, from test drive to handover.

It’s fantastic to know everything was handled efficiently for you. We really appreciate your feedback.

Thank you, Danielle

Vertu Motors - BMW Yeovil からの回答

2026年4月29日

Good morning,

Thank you for your review. We’re pleased to hear the team were polite, friendly, and helpful, providing professional advice in a relaxed, no‑pressure environment. It’s great to know the regular updates and product knowledge helped you build a car that suited your needs.

Kind regards,
Dean

Vertu Motors - BMW Yeovil からの回答

2026年4月27日

Good morning Evelyn,

Thank you for your kind review. I’m really pleased to hear that from your first enquiry through to completing the purchase, everything was straightforward and welcoming. It’s great to know the team made you feel comfortable, that the vehicle details were clear and thorough, and that the service continued to impress when you returned to finalise things. Congratulations on your lovely new car and thank you for choosing us.

Kind regards,
Dean

Vertu Motors - BMW Yeovil からの回答

2026年4月20日

Thank you for taking the time to share your experience. We’re delighted to hear that Rob looked after you so well and provided clear, expert advice throughout the purchase process. It’s great to know that everything ran smoothly, that you were kept well informed, and that the vehicle handover and explanation of the car’s systems met your expectations. Your kind feedback will be shared with Rob and the wider team at BMW Yeovil, and we truly appreciate your support.
Kind regards,
Matthew

Vertu Motors - BMW Yeovil からの回答

2026年4月19日

Thank you very much for taking the time to share such a detailed and positive review.
It’s great to hear that you’ve had consistently excellent experiences with our Parts Department at BMW Vertu Yeovil, and we really appreciate your kind comments about the team’s friendliness, knowledge, and enthusiasm for BMWs. That feedback will mean a lot to them.
We’re equally delighted that your first vehicle purchase with Vertu lived up to your expectations. Ellie will be thrilled to hear your praise — her knowledgeable, friendly, and reassuring approach is exactly what we strive for, and it’s wonderful to know she put you completely at ease throughout the sales process.
Thank you for choosing Vertu, and for placing your trust in us beyond parts. We look forward to welcoming you back again in the future when it’s time to trade in or upgrade.
Kind regards,
Keith

Vertu Motors - BMW Yeovil からの回答

2026年4月18日

Hi there,
Thank you for the great review. Fantastic to hear you received such efficient, genuine customer service, and that Jodie was fantastic right from your initial enquiry. Really appreciate you taking the time to share your experience.
Kind regards,
Kerry

Vertu Motors - BMW Yeovil からの回答

2026年4月16日

Hi there,
Thank you for the fantastic review. It’s wonderful to hear Jodie was first class from your very first contact right through to collection — friendly, responsive, and incredibly helpful throughout.
She’ll be delighted with your feedback, and it’s great to know the whole experience felt so smooth for you.
Kind regards,
Kerry

Vertu Motors - BMW Yeovil からの回答

2026年4月8日

Good afternoon Alan,

Thank you for taking the time to share such a thoughtful review. It’s great to hear how positive your experience was with the team at BMW Yeovil, and especially with Jodie. We really appreciate you recognising her professionalism, approachability and genuine commitment to providing a first-class experience, both during your initial contact and your visit for the test drive.

Your recommendation means a great deal and we’d be delighted to welcome you back when the time is right.

Kind regards,
Dean

Vertu Motors - BMW Yeovil からの回答

2026年3月24日

Thank you for sharing your feedback. I’m delighted to hear that you had a great experience from start to finish and were kept fully updated at every stage. It’s wonderful to know that Ellie looked after you so well — she’ll be thrilled to receive your kind words.
Kind regards,
Matthew

Vertu Motors - BMW Yeovil からの回答

2026年3月22日

Hi Sally,
Thank you so much for your exceptional 5‑star review. We’re absolutely delighted to hear that you received superb customer service at BMW Yeovil — especially knowing you’ve experienced many premium manufacturers in the past. It means a great deal to us that we were able to exceed those experiences.
Ellie will be thrilled to read your kind words. Her polite, knowledgeable, efficient and friendly approach is something we value enormously, and it’s wonderful to hear that her explanations and handover stood out as outstanding. She truly is a credit to Vertu, and your feedback reflects exactly the dedication and professionalism she brings to her role.
Thank you again for taking the time to share such thoughtful feedback. We wish you many happy miles in your new BMW, and we look forward to welcoming you again in the future.
Kind regards,
Liza.

Vertu Motors - BMW Yeovil からの回答

2026年3月14日

Hi Mr. Henning,
Thank you very much for your wonderful 5‑star review. We’re delighted to hear that you received great customer service throughout your visit and that our team looked after you with courtesy and professionalism. Providing an exceptional experience for our customers is always our top priority, so your feedback means a great deal to us.
We truly appreciate you taking the time to share your comments and hope to welcome you back again in the future.
Kind regards,
Liza

Vertu Motors - BMW Yeovil からの回答

2026年3月13日

Hi Nick,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you felt so welcome from the moment you stepped into the showroom, and it’s wonderful to know that Lisa and the rest of the team provided outstanding service throughout your visit.
We’re also thrilled to hear your kind words about Jamie — he will be so pleased to know he made such a positive impression. Your recommendation of Vertu BMW Yeovil means a great deal to us.
Thank you for taking the time to share your experience.
Kind regards,
Liza

Vertu Motors - BMW Yeovil からの回答

2026年3月8日

Thank you for your feedback. We’re pleased to hear you found the team friendly, approachable, and able to answer all your questions. It’s great to know you felt well supported throughout your visit.
Many thanks,
Chloe

Vertu Motors - BMW Yeovil からの回答

2026年2月27日

Thank you for your fantastic review. We’re delighted to hear you had such a positive experience with BMW Yeovil. It’s great to know Jamie looked after you so well, offering clear communication, honest advice, and genuinely helpful support throughout.
We’re thrilled that you’re delighted with your new car and truly appreciate your recommendation.
Kind regards, Keith

Vertu Motors - BMW Yeovil からの回答

2026年2月21日

Good afternoon Mr Collin,
Thank you for taking the time to leave your review. I’m really pleased to hear that Jodie was so helpful and delightful throughout what sounds like a slightly more complex process than usual. It’s great to know the finance team were able to work with you to reach a deal you were happy with, and that you’re pleased with your new car.
If there’s anything you need at any point, we’re always here to help.
Kind regards,
Dean

Vertu Motors - BMW Yeovil からの回答

2026年2月16日

Dear Mr Morris,

Thank you for taking the time to leave your feedback.

We remove our used cars from sale on the day they are sold. This is a manual process that relies on a system feed updating our website. As a result, there can occasionally be a short delay, meaning a vehicle may remain advertised for several hours after it has been sold. However, this should not extend beyond that timeframe. If you are able to provide details of the specific vehicle, I would be happy to look into your example.

Due to the way we price and prepare our used vehicles, it is not unusual for them to sell quickly. On average, a used car remains in stock for around 30 days.
Both the BMW and Vertu websites offer the option to reserve a vehicle for 48 hours for £99. This reservation is fully refundable if you decide not to proceed, giving you time to complete your research without the risk of losing the car.

As we had not been contacted prior to the vehicle being sold, we unfortunately had no opportunity to assist with your purchase. Even if you had made contact, until a deposit is placed to secure a vehicle, it remains available for online reservation and visible nationally.

I do appreciate how frustrating this situation must be. In future, if you identify a vehicle of interest, I encourage you to contact us directly so we can assist with any questions or arrange a reservation while you complete your research.

Andy Laird
Head of Business

Vertu Motors - BMW Yeovil からの回答

2026年2月13日

Thank you for your feedback. I’m really pleased to hear that Vertu BMW Yeovil made your part‑exchange so quick and easy. A special thanks for mentioning Jamie — it’s great to know he looked after you so well.
Kind regards,
Keith