Vertu Motors - BMW Yeovil レビュー 

Vertu Motors - BMW Yeovil からの回答

2026年4月18日

Hi there,
Thank you for the great review. Fantastic to hear you received such efficient, genuine customer service, and that Jodie was fantastic right from your initial enquiry. Really appreciate you taking the time to share your experience.
Kind regards,
Kerry

Vertu Motors - BMW Yeovil からの回答

2026年4月16日

Hi there,
Thank you for the fantastic review. It’s wonderful to hear Jodie was first class from your very first contact right through to collection — friendly, responsive, and incredibly helpful throughout.
She’ll be delighted with your feedback, and it’s great to know the whole experience felt so smooth for you.
Kind regards,
Kerry

Vertu Motors - BMW Yeovil からの回答

2026年4月8日

Good afternoon Alan,

Thank you for taking the time to share such a thoughtful review. It’s great to hear how positive your experience was with the team at BMW Yeovil, and especially with Jodie. We really appreciate you recognising her professionalism, approachability and genuine commitment to providing a first-class experience, both during your initial contact and your visit for the test drive.

Your recommendation means a great deal and we’d be delighted to welcome you back when the time is right.

Kind regards,
Dean

Vertu Motors - BMW Yeovil からの回答

2026年3月24日

Thank you for sharing your feedback. I’m delighted to hear that you had a great experience from start to finish and were kept fully updated at every stage. It’s wonderful to know that Ellie looked after you so well — she’ll be thrilled to receive your kind words.
Kind regards,
Matthew

Vertu Motors - BMW Yeovil からの回答

2026年3月22日

Hi Sally,
Thank you so much for your exceptional 5‑star review. We’re absolutely delighted to hear that you received superb customer service at BMW Yeovil — especially knowing you’ve experienced many premium manufacturers in the past. It means a great deal to us that we were able to exceed those experiences.
Ellie will be thrilled to read your kind words. Her polite, knowledgeable, efficient and friendly approach is something we value enormously, and it’s wonderful to hear that her explanations and handover stood out as outstanding. She truly is a credit to Vertu, and your feedback reflects exactly the dedication and professionalism she brings to her role.
Thank you again for taking the time to share such thoughtful feedback. We wish you many happy miles in your new BMW, and we look forward to welcoming you again in the future.
Kind regards,
Liza.

Vertu Motors - BMW Yeovil からの回答

2026年3月14日

Hi Mr. Henning,
Thank you very much for your wonderful 5‑star review. We’re delighted to hear that you received great customer service throughout your visit and that our team looked after you with courtesy and professionalism. Providing an exceptional experience for our customers is always our top priority, so your feedback means a great deal to us.
We truly appreciate you taking the time to share your comments and hope to welcome you back again in the future.
Kind regards,
Liza

Vertu Motors - BMW Yeovil からの回答

2026年3月13日

Hi Nick,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you felt so welcome from the moment you stepped into the showroom, and it’s wonderful to know that Lisa and the rest of the team provided outstanding service throughout your visit.
We’re also thrilled to hear your kind words about Jamie — he will be so pleased to know he made such a positive impression. Your recommendation of Vertu BMW Yeovil means a great deal to us.
Thank you for taking the time to share your experience.
Kind regards,
Liza

Vertu Motors - BMW Yeovil からの回答

2026年3月8日

Thank you for your feedback. We’re pleased to hear you found the team friendly, approachable, and able to answer all your questions. It’s great to know you felt well supported throughout your visit.
Many thanks,
Chloe

Vertu Motors - BMW Yeovil からの回答

2026年2月27日

Thank you for your fantastic review. We’re delighted to hear you had such a positive experience with BMW Yeovil. It’s great to know Jamie looked after you so well, offering clear communication, honest advice, and genuinely helpful support throughout.
We’re thrilled that you’re delighted with your new car and truly appreciate your recommendation.
Kind regards, Keith

Vertu Motors - BMW Yeovil からの回答

2026年2月21日

Good afternoon Mr Collin,
Thank you for taking the time to leave your review. I’m really pleased to hear that Jodie was so helpful and delightful throughout what sounds like a slightly more complex process than usual. It’s great to know the finance team were able to work with you to reach a deal you were happy with, and that you’re pleased with your new car.
If there’s anything you need at any point, we’re always here to help.
Kind regards,
Dean

Vertu Motors - BMW Yeovil からの回答

2026年2月16日

Dear Mr Morris,

Thank you for taking the time to leave your feedback.

We remove our used cars from sale on the day they are sold. This is a manual process that relies on a system feed updating our website. As a result, there can occasionally be a short delay, meaning a vehicle may remain advertised for several hours after it has been sold. However, this should not extend beyond that timeframe. If you are able to provide details of the specific vehicle, I would be happy to look into your example.

Due to the way we price and prepare our used vehicles, it is not unusual for them to sell quickly. On average, a used car remains in stock for around 30 days.
Both the BMW and Vertu websites offer the option to reserve a vehicle for 48 hours for £99. This reservation is fully refundable if you decide not to proceed, giving you time to complete your research without the risk of losing the car.

As we had not been contacted prior to the vehicle being sold, we unfortunately had no opportunity to assist with your purchase. Even if you had made contact, until a deposit is placed to secure a vehicle, it remains available for online reservation and visible nationally.

I do appreciate how frustrating this situation must be. In future, if you identify a vehicle of interest, I encourage you to contact us directly so we can assist with any questions or arrange a reservation while you complete your research.

Andy Laird
Head of Business

Vertu Motors - BMW Yeovil からの回答

2026年2月13日

Thank you for your feedback. I’m really pleased to hear that Vertu BMW Yeovil made your part‑exchange so quick and easy. A special thanks for mentioning Jamie — it’s great to know he looked after you so well.
Kind regards,
Keith

Vertu Motors - BMW Yeovil からの回答

2026年2月3日

Thank you for sharing such a lovely review. It’s fantastic to hear how well Jodie supported you throughout the process. Her knowledge, patience, and willingness to take the time to explain everything clearly clearly shine through in your comments. Choosing the right car is a big decision, and it’s great to know she helped you find the perfect fit.
It’s also wonderful that the team at Vertu ensured everything was thoroughly checked and prepared before handover, giving you complete confidence when collecting your new car.
Kind regards,
Matthew.

Vertu Motors - BMW Yeovil からの回答

2026年2月3日

Good morning Michelle. Thank you for sharing this lovely feedback. We’re really pleased to hear that you found our service helpful and that everything was explained clearly. It’s great to know that nothing felt like too much trouble — that’s exactly the experience we aim to provide for every customer.
We truly appreciate your recommendation and your kind words.
Kind regards,
Dean

Vertu Motors - BMW Yeovil からの回答

2026年1月23日

Good morning Bev. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Vertu Motors - BMW Yeovil からの回答

2025年12月27日

Good morning.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Vertu Motors - BMW Yeovil からの回答

2025年12月15日

Good morning Terry. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Vertu Motors - BMW Yeovil からの回答

2025年12月9日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Vertu Motors - BMW Yeovil からの回答

2025年12月7日

Thank you so much for your kind words! We are so happy to hear that Josh and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Vertu Motors - BMW Yeovil からの回答

2025年11月21日

Good morning/ Thank you so much for your kind words! We are so happy to hear that 000000 was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean