Vertu Motors - BMW York レビュー 148

Vertu Motors - BMW York からの回答

12時間前

Thank you for taking the time to share such a fantastic review. It’s wonderful to hear that your experience was amongst the best you’ve had, with clear communication, honest conversations, and a great deal to match. We’re delighted that your 2022 X5 exceeded expectations and felt virtually brand new.
Kallum will really appreciate the shout‑out—thank you for recognising his efforts. It’s great to know the 300‑mile round trip was worthwhile, and we truly appreciate your recommendation and trust.
Kind regards,
Keith

Vertu Motors - BMW York からの回答

6日前

Thank you, Fay, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that Becky provided such friendly and supportive service throughout your experience with BMW York. It’s great to know you were kept fully updated from purchase through to delivery, and that her guidance during the payment process was clear and helpful. We’re especially pleased that Becky was able to sit with you in the car and talk you through the technology — a personal touch that can make all the difference.
Your kind words mean a lot, and we’ll be sure to pass them on to Becky and the team.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

6日前

Thank you, Jeanette, for taking the time to leave such a wonderful 5‑star review.
We’re delighted to hear that you received excellent service from the entire team at Vertu BMW York. It’s especially lovely to know that Carl supported you throughout the process with such patience, understanding, and professionalism. His willingness to go above and beyond — particularly in helping you feel confident with new technology — is exactly the level of care we aim to provide.
We’re also pleased that the communication and handover were smooth and straightforward, helping make the whole experience enjoyable from start to finish. Your recommendation means a great deal, and we’re thrilled to know you felt in safe and professional hands.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年3月17日

Hi Karen,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that your experience at BMW York was so positive from start to finish.
It’s fantastic to know that Ben took such great care of you throughout the process. His kindness, communication, and patience clearly made a real difference, and it’s lovely to hear he took the time to explain everything and ensure your new MINI was fully set up before you left. He truly is a credit to the team.
We’re thrilled that the whole experience felt so enjoyable and memorable for you.
Thank you again for your kind words — we hope you enjoy every moment in your new MINI! 😀
Kind regards,
Liza.

Vertu Motors - BMW York からの回答

2026年3月16日

Good afternoon Julie,

Thank you for such a wonderful review. I’m really pleased to hear that your experience was smooth, quick and efficient from start to finish. Rebecca will be absolutely delighted to hear your feedback — her bubbly, enthusiastic approach really shines through, and it’s great to know she kept you updated nearly every day and made the whole process enjoyable.

Thank you again for taking the time to share your experience — it means a lot.

Kind regards,
Dean

Vertu Motors - BMW York からの回答

2026年3月16日

Thank you, John, for taking the time to leave this excellent 5‑star review.
We’re thrilled to hear that Jack Nelson made the entire process smooth and straightforward. It’s great to know he supported you in selecting the most suitable vehicle and deal, and that his professionalism and pleasant manner stood out during your experience. Your kind words mean a lot, and I’m sure Jack will be delighted to receive this feedback.
If we can assist you further in the future, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年3月16日

Hi Julie
Thank you for your lovely feedback. We're really pleased to hear you had such a relaxed and positive experience. It’s wonderful to know that Cameron was so helpful, communicated brilliantly, and made the whole process completely stress‑free. We’re also delighted to hear your mum loves her car!
Your recommendation means a lot to us.
Kind regards
Dawn

Vertu Motors - BMW York からの回答

2026年3月15日

Thank you for sharing your feedback. We’re really pleased to hear that the communication was clear and honest throughout, and that the whole process — including the online documentation and finance — was handled efficiently. We truly appreciate you choosing us.
Many thanks,
Chloe

Vertu Motors - BMW York からの回答

2026年3月13日

Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1LT1303 Kind regards, Kerry

Vertu Motors - BMW York からの回答

2026年3月11日

Good afternoon Lois,

Thank you for taking the time to leave your review. I’m really pleased to hear you received excellent service once again at Vertu York. It’s great to know you’re enjoying your new MINI, and that Becky’s help and professionalism made the experience so positive.

Your loyalty means a lot, and it’s lovely to hear you choose to travel to York because of the service you receive.

Kind regards,
Dean

Vertu Motors - BMW York からの回答

2026年3月10日

Good morning,
Thank you for your review. We're really pleased to hear that you found the team helpful and informative throughout the process.
Kind regards,
Dean

Vertu Motors - BMW York からの回答

2026年3月8日

Thank you for your kind feedback. We’re delighted to hear that Ben was so patient and supportive throughout your visit. He’ll be thrilled to know you highly recommend Vertu York.
Many thanks,
Chloe

Vertu Motors - BMW York からの回答

2026年3月8日

Thank you for taking the time to share your experience. We’re delighted to hear that the team made everything easy and stress‑free from start to finish. It’s great to know that Andy went above and beyond to ensure you were completely happy with your choice, and that Daniel provided clear support with the financial side. We’re also pleased that both were readily available to answer any questions along the way.
Your feedback is greatly appreciated and will be passed on to the team.
Kind regards,
Matthew

Vertu Motors - BMW York からの回答

2026年3月7日

Good afternoon Mrs Graham,
Thank you for your wonderful review. I’m really pleased to hear how helpful and understanding Carl was from the very start, with no pressure and clear, confident answers to all your questions. It’s great to know his support helped you feel assured throughout your MINI purchase.
And congratulations on your new MINI Cooper 5‑door Exclusive — it sounds like you absolutely love it, especially the colour and all the extras, which is fantastic to hear.
Kind regards,
Dean

Vertu Motors - BMW York からの回答

2026年3月6日

Hi Chris,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you finally experienced great service when purchasing a new car, and we’re especially pleased this happened with the team at BMW York.
It’s wonderful to know that Ben delivered on everything he promised from the start of the process and kept you well updated throughout, including during the paperwork stage. We’re thrilled that you collected a great Mini and that the whole experience was such a positive one.
We’ll make sure Ben and the team see your kind feedback — it will mean a lot to them.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年3月6日

Hi Frankie,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you returned to BMW York after a great first experience, and it’s wonderful to know you absolutely adore your new car. It’s great that Tim took the time to walk you through all the new features on your model — we’ll be sure to pass on your kind words to him.
We truly appreciate your recommendation and your continued trust in BMW and Vertu. Enjoy every moment in your new car!
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年3月4日

Hi J Truscott,
Thank you for leaving such a lovely 5‑star review. We’re delighted to hear that your first experience buying a MINI was made simple and enjoyable by Cameron. From the test drive to collecting your new MINI on the 1st of March, it’s wonderful to know the process felt smooth and positive throughout.
We truly appreciate your feedback and hope you enjoy every moment with your lovely new MINI.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年3月3日

Hi John,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Harry at MINI York kept you fully updated from order through to delivery. It’s great to know that everything was covered during handover — from setting up your phone to explaining the service plans — ensuring you drove away feeling confident and well‑informed.
Your feedback is truly appreciated by the whole team at Vertu BMW & MINI York.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年3月1日

Thank you for your fantastic feedback. We're delighted to hear that Harry made the experience stress‑free and really took the time to understand your requirements and specifications. It’s great to know he made such a positive impression — he truly is an asset to the team. We really appreciate your recommendation and look forward to welcoming you back when you're ready for your next MINI.
Kind regards, Keith

Vertu Motors - BMW York からの回答

2026年2月27日

Thank you for your fantastic feedback. We’re delighted to hear that Carl was so supportive throughout the entire process of buying your new MINI. His expertise and reassurance clearly made a big difference, and it’s great to know his colleagues — including his manager — were also super helpful.
We really appreciate your recommendation and hope you enjoy every moment with your new car.
Kind regards, Keith