Vertu Motors - BMW York レビュー 

Vertu Motors - BMW York からの回答

2026年5月8日

Hi Mr & Mrs Clifton,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu BMW York friendly, helpful and patient — and that you never felt any pressure throughout your experience.
Providing a relaxed, supportive and customer‑focused service is exactly what we aim for, so your feedback is truly appreciated by the whole team.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.

Vertu Motors - BMW York からの回答

2026年5月8日

Hi Nick,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your positive experience at Vertu BMW York.
It’s great to know that Jack kept you fully informed at every stage and was flexible when you wanted to make changes to the deal and delivery — that level of transparency and adaptability is so important. We’re also pleased to hear that the test drive helped you really feel the difference compared to your previous car and supported you in making the right decision.
Your comments about Jack’s honesty, understanding of your requirements, and guidance around funding options will mean a great deal to him. It’s equally lovely to hear that everyone involved, including the delivery driver, provided friendly and helpful service throughout.
Thank you for your strong recommendation — being described as an exceptional BMW dealer is something the team will be very proud of. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Kind regards,
Liza.

Vertu Motors - BMW York からの回答

2026年5月8日

Hi Lola,
Thank you so much for taking the time to leave such a wonderful 5‑star review. We’re absolutely delighted to hear what a special and memorable experience you had at Vertu BMW York.
It’s lovely to know that the team supported you so well during your first BMW purchase — providing plenty of information, answering all your questions, and keeping you updated throughout your journey. Making you feel valued and excited on collection day is exactly what we strive for, so hearing how happy you are truly means a lot to us.
Your big shout‑out to Callum and Neil will be greatly appreciated — they’ll be thrilled to know they helped you find the perfect car and played a part in making you the “happiest girl in the world”.
Thank you again for choosing Vertu Motors. We look forward to welcoming you back in the future and wish you many amazing miles ahead in your new BMW.
Kind regards,
Liza.

Vertu Motors - BMW York からの回答

2026年5月6日

Good afternoon,

Thank you for your feedback. It’s great to hear that Cameron’s knowledge helped make what could have been a complicated process feel clear, concise, and professional. We’re really pleased everything ran smoothly and that you felt well supported throughout.

Kind regards,
Dean

Vertu Motors - BMW York からの回答

2026年5月5日

Good morning Chris,

Thank you for your review. It’s great to hear you found the sales team helpful and genuine, with no undue pressure, and that you appreciated the modern showroom and up‑to‑date facilities.

Kind regards,
Dean

Vertu Motors - BMW York からの回答

2026年5月3日

Hi Simon
Thank you for your lovely feedback. We're really pleased to hear that Jessica handled the whole process so efficiently and took the time to explain everything in detail. It’s great to know her excellent knowledge and friendly approach made the experience such a positive one for you.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - BMW York からの回答

2026年5月1日

Good afternoon Anthony,

Thank you for your feedback. I’m really pleased to hear you had a great experience and that Neil was so easy to deal with and highly professional throughout. It’s great to know he made the process a positive and straightforward one for you.

Thank you for choosing BMW York and for taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - BMW York からの回答

2026年4月29日

Good afternoon Jacqueline,

Thank you for your review. It’s great to hear you received such knowledgeable and helpful service, and that Stacey made a positive impression.

Kind regards,
Dean

Vertu Motors - BMW York からの回答

2026年4月28日

Hi Robin
Thank you for your lovely feedback. We're really pleased to hear that the team listened to what you wanted, offered helpful advice without any pressure, and secured a deal you were happy with. It’s also great to know that the handover was informative and helped you feel confident with your new car.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - BMW York からの回答

2026年4月24日

Thank you for your feedback. We’re pleased to hear you found the team super helpful and really appreciate you taking the time to share your experience.

Kind regards,
Matthew

Vertu Motors - BMW York からの回答

2026年4月24日

Thank you for your feedback. We’re delighted to hear that the team at Vertu York were helpful from start to finish and went out of their way to assist you. Your kind comments are very much appreciated.
Kind regards,
Matthew

Vertu Motors - BMW York からの回答

2026年4月24日

Thank you for your feedback. We’re delighted to hear you received first‑class service and truly appreciate you taking the time to share your experience.
Kind regards,
Matthew

Vertu Motors - BMW York からの回答

2026年4月24日

Dear Customer,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received great service from the team at BMW York and that you found the experience professional throughout.
Your recommendation is very much appreciated and will be shared with the team. Thank you again for choosing BMW York.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年4月22日

Dear Menzies Norwich,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great experience and that you’re so pleased with your new car.
Your kind comments about Callum are very much appreciated. It’s fantastic to hear that, despite being new to the company, he provided exceptional support at every step of the process. Your feedback will be shared with Callum and the team.
Thank you again for choosing BMW York, and we hope you enjoy many happy miles ahead.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年4月20日

Dear AMC,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that Carl’s persistence and dedication helped you find your ideal Mini, even after your initial enquiry and despite the first vehicle selling so quickly.
It’s great to know that the process was seamless from start to finish, with clear communication, regular updates, and the flexibility of completing paperwork online. We’re also pleased to hear that your visit to the showroom in York was relaxed and enjoyable, with no pressure and a warm welcome.
Your kind comments about Carl’s friendly, helpful and tenacious approach are very much appreciated and will be shared with the team. Thank you again for choosing BMW York — we hope you enjoy every mile in your new car.
Kind regards,
Liza

Vertu Motors - BMW York からの回答

2026年4月19日

Thank you very much for taking the time to share your feedback.
We’re delighted to hear that your overall experience with the team at York was first class and that the face-to-face service met your expectations. Providing clear, friendly, and personal support is extremely important to us, so it’s great to know this came through.
We also really appreciate your honest comments regarding the electronic signing process. We understand that digital paperwork can be challenging, and your feedback is valuable as it helps us improve how we support customers through this part of the journey. Please be assured our team is always more than happy to take extra time or offer additional guidance whenever needed.
Thank you again for choosing us, and we hope you continue to enjoy many happy miles ahead.
Kind regards,
Keith

Vertu Motors - BMW York からの回答

2026年4月18日

Hi there,
Thank you for the great review. Wonderful to hear your JCW MINI purchase went so smoothly and that Ben looked after you so professionally throughout. He’ll really appreciate the feedback.
Kind regards,
Kerry

Vertu Motors - BMW York からの回答

2026年4月16日

Hi there,
Thank you for the incredible 5‑star review — it’s wonderful to hear you’d give even more stars if you could.
Cameron will be absolutely thrilled with your feedback. Going above and beyond, keeping you fully informed, and helping you secure your dream Mini — especially after a disappointing experience elsewhere — really shows his dedication. Driving over 200 miles is no small thing, and we’re delighted it was worth the journey.
For this to be your sixth Mini and your best experience yet means a great deal to the whole team.
Thank you again for your trust in Vertu and in Cameron.
Kind regards,
Kerry

Vertu Motors - BMW York からの回答

2026年4月12日

Thank you for your kind feedback. We’re delighted to hear that the team at Vertu BMW York took care of everything and made the whole process from choosing your vehicle to driving it home so smooth and straightforward. Your comments are truly appreciated.

Many thanks,
Chloe

Vertu Motors - BMW York からの回答

2026年4月10日

Thank you for your kind review. We’re delighted to hear that our sales team were helpful and knowledgeable about the MINI you purchased, and that they made the financial options easy to understand. Ensuring our customers feel informed and confident throughout the process is very important to us, and your feedback is greatly appreciated.
Kind regards,
Keith