From the very beginning, Dan was brilliant — knowledgeable, engaging, and genuinely helpful throughout the whole process. There was absolutely no pressure to buy, just honest advice and excellent cust... もっと見る
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Overall, friendly customer service who made our test drive and purchasing an easy and flawless experience. Flexible finance aided our decision to but a quality car.
企業が回答しました
My experience was amazing from start to finish! Alex supported me in finding the right car for me and kept me informed every step of the way via email and calls. Loved the personalised videos after p... もっと見る
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I had great service from Will and was very happy with him! I was very disappointed in the part exchange offer for my existing car plus a real unwillingness to negotiate!
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企業情報
Vertu Motors - Citroen Derby について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Stores Road, DE21 4XF, Derby, Derbyshire, 英国
- 0330 108 5856
4.7
優良
84件のレビュー
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Overall
Overall, friendly customer service who made our test drive and purchasing an easy and flawless experience. Flexible finance aided our decision to but a quality car.
2026年5月26日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I had great service from Will
I had great service from Will and was very happy with him! I was very disappointed in the part exchange offer for my existing car plus a real unwillingness to negotiate!
2026年5月20日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3T2705 Kind regards, Danielle
Simply the best
Been an amazing journey from beginning to end. Jason was brilliant. Love my car
2026年5月18日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Good afternoon Bethell,
Thank you for your lovely feedback. It’s fantastic to hear you had such a great experience from start to finish and that Jason made the journey so enjoyable. Even better to know you’re loving your new car.
Kind regards,
Dean
Great customer service from Dave at the…
Great customer service from Dave at the Citroen Derby branch - made the whole process really straightforward and was always ready to answer any questions. Would definitely recommend!
2026年5月16日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Hi Olivia,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received great customer service at Vertu Citroën Derby.
It’s wonderful to know that Dave helped make the whole process straightforward and was always on hand to answer your questions. He’ll be really pleased to read your kind feedback. Your recommendation means a great deal to the team.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Company very friendly and informative…
Company very friendly and informative ,helpful , staff was very good
2026年5月11日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Good morning,
Thank you for your review. It’s great to hear you found the team friendly, informative, and helpful, and that the service you received was so positive.
Kind regards,
Dean
Great team at vertu motors Derby
Always use vertu motors Derby. Have never had a problem in all my years of driving hopefully that will continue. This has been my 4th car I have had from them . Im sure if I do have any problems they would soon solve them . Many thanks to Daniel and the team at Derby.
2026年5月15日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Hi Phillip,
Thank you for your fantastic 5-star review! We’re delighted to hear about your continued loyalty to Vertu Motors Derby and that you’ve had such consistently positive experiences over the years.
It’s especially great to know that this is your fourth car with the team and that Daniel and the team have continued to provide such excellent service. Your confidence in us really means a lot, and we’re always here should you ever need any support.
Thank you again for your kind words and continued support.
Kind regards,
Kerry
People you can TRUST
From the very beginning, Dan was brilliant — knowledgeable, engaging, and genuinely helpful throughout the whole process. There was absolutely no pressure to buy, just honest advice and excellent customer service. When I collected my car, I honestly think Dan was even more excited than I was! He comes across as a truly genuine and trustworthy person, which made the entire experience enjoyable and stress-free. Also to be fair his manager was also a great guy and got me the deal I wanted - Thank you
2026年5月6日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Dear Heather,
Thank you for your lovely feedback. We’re so pleased to hear Dan made the experience enjoyable and stress free, and that his genuine and trustworthy approach stood out. It’s great to know both Dan and his manager were able to support you and secure the deal you wanted.
Kind regards,
Danielle
Regan vertu Derby
Regan , was so helpful in helping me decide which car was best for me to purchase , there was no hard sell technique, in fact it took a couple of weeks , took a couple out on test drives , nothing was too much trouble
Thankyou so much I love my new car 😊
2026年4月29日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Hi Denise
Thank you for your lovely feedback. We're delighted to hear that Regan was so helpful in supporting you to decide which car was best for you. It’s great to know there was no hard sell, that you were given the time you needed — including multiple test drives — and that nothing was too much trouble along the way.
We’re so pleased to hear you love your new car 😊 Your kind words are truly appreciated.
Kind regards
Dawn
My experience was amazing from start to…
My experience was amazing from start to finish! Alex supported me in finding the right car for me and kept me informed every step of the way via email and calls. Loved the personalised videos after picking my car and when it arrived in for me to collect, can not fault anything , Thank you
2026年4月30日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Good morning Tina,
Thank you for your lovely review. It’s fantastic to hear that Alex supported you so well throughout, keeping you informed and helping you find the right car. The personalised videos are a great touch, and we’re delighted everything went so smoothly from start to finish.
Kind regards,
Dean
I was introduced to Citroen Vertu…
I was introduced to Citroen Vertu Motors by my wife who spoke highly of your Representative Jason Lord. I experienced is service and expertise first hand. From the moment I entered the dealership until I left with my new car. The experience was seamlessly professional and enjoyable. The consummate salesman. It’s my first time purchasing a car and every detail was explained and handle without hassle. I would highly recommend Jason to anyone wanting to purchase a car.
2026年4月24日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Thank you for taking the time to share your experience with us. We’re delighted to hear that Jason provided such professional, knowledgeable, and supportive service throughout your first car purchase. It’s wonderful to know that everything was clearly explained and handled smoothly, making the experience both enjoyable and hassle‑free from start to finish. Your recommendation is greatly appreciated and will be shared with Jason and the team.
Kind regards,
Matthew
So In love with my Citroën C3
So In love with my Citroën C3 from Vertu Citroën Derby. From my first step into their Dealership l was greeted by friendly staff and Alex (the salesperson I dealt with ), was great 👍. He made the whole purchase experience so easy, an absolute credit to Vertu. Thank you so much Alex.
2026年4月18日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Dear J W,
Thank you for taking the time to share your feedback. We’re delighted to hear how much you’re loving your Citroën C3 and that your experience at Vertu Citroën Derby was such a positive one from the moment you arrived.
Your kind comments about Alex are very much appreciated. It’s great to know that his friendly approach and support made the whole purchase process easy and enjoyable — he’s certainly a credit to the team. Your feedback will be shared with him.
Thank you again for choosing Vertu Citroën Derby, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
Had such a lovely experience
Had such a lovely experience with all at Vertu Citroen Derby. Aaron, Pete and Mollie all couldn’t have been any more helpful and I would highly recommend this dealership to anybody. I came to them with very little idea what I wanted/needed, just a budget, and they found me my perfect car. Thanks guys!
2026年4月20日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Dear Zoe,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a lovely experience with the team at Vertu Citroën Derby.
Your kind comments about Aaron, Pete and Mollie are very much appreciated. It’s great to know that they were able to guide you from an initial budget to finding the perfect car, and that you felt so well supported throughout the process.
Thank you for your recommendation and for choosing Vertu Citroën Derby — we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
All went smoothly ☺️
All went smoothly ☺️
Shout out for Jason Lord always very professional
2026年4月18日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that everything went smoothly for you and that you had such a positive experience. A special thank you for the shout-out to Jason Lord — his professionalism and commitment to customer service are qualities we’re very proud of, and he’ll be pleased to know his efforts were appreciated.
Thank you again for choosing us, and we hope you enjoy many happy miles ahead.
Kind regards,
Keith
Blue c3 hybrid
Very good trade in price and the new car is excellent Alex and Pete very friendly and professional and gave me all the information I needed highly recommend
2026年4月17日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Hi there,
Thank you for the great review. Really glad to hear you got a strong trade‑in price and are loving the new car. Alex and Pete will be delighted to know their friendly, professional support and clear information made such a difference.
Kind regards,
Kerry
From the moment we went into Vertu
From the moment we went into Vertu
Citroen Derby the team were friendly and helpful managed to get us to the right person to help . David Wakefield was brilliant explained the process and helped us through every step of the way , even when I rang him he was so professional and when we went to pick the car up it had a red bow on the bonnet that made it feel special ,he sorted out new mats for us , very thorough when explaining how all the gadgets inside the car worked . And we weren't rushed to leave at any point of our meetings. Thank you
2026年4月17日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Hi Gary,
Thank you for the wonderful review. Brilliant to hear the whole team at Vertu Citroën Derby were so friendly and helpful from the moment you arrived, and that you were guided straight to the right person.
David will be delighted with your comments — it’s clear he made the experience feel special, from explaining every step of the process to being so professional whenever you called. The red bow, the new mats, and the time he took to walk you through all the car’s features really show how thorough he is.
Really appreciate you sharing such detailed feedback.
Kind regards,
Kerry
Amazing experience from start to finish…
Amazing experience from start to finish ! The staff helped with any problems nothing was to much trouble ,would buy from vertu Derby again Many thanks to all staff .
2026年3月24日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Thank you for sharing your lovely feedback. I’m delighted to hear that you had an amazing experience from start to finish, and that the team at Vertu Derby were so helpful throughout. It’s great to know that nothing was too much trouble and that you’d choose to buy from the branch again in future.
Your kind comments mean a great deal to all of the staff.
Kind regards,
Matthew
Vertu Motors - Citroen Derby からの回答
Thank you, Philip, for taking the time to leave this great 5‑star review.
We’re really pleased to hear that you received polite and good service during your visit to Citroën Derby. Your feedback is much appreciated and will certainly be shared with the team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Dave was experienced and friendly and…
Dave was experienced and friendly and made the process of buying a car easy and seamless.
2026年3月6日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Good morning Alison,
Thank you for sharing your feedback. I’m really pleased to hear Dave made the whole process easy and seamless for you. His experience and friendly approach clearly made a positive difference during your visit to Citroën Derby.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
Our new car
Katie and Ryan were really friendly and helpful and went above and beyond in our dealings with Citroen Derby
2026年3月9日
自発的なレビュー
Vertu Motors - Citroen Derby からの回答
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Katie and Ryan were so friendly and helpful, and that they went above and beyond during your experience with Citroën Derby. Your comments are truly appreciated.
Kind regards
Dawn
Vertu Motors - Citroen Derby からの回答
Hi Keith
Thank you for your lovely feedback. We're delighted to hear you’re pleased with the product, received fantastic service, and found the staff so friendly. Your comments are truly appreciated.
Kind regards
Dawn
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