Vertu Motors - Citroen Northampton レビュー 43

Vertu Motors - Citroen Northampton からの回答

2026年5月14日

Good afternoon Judith,

Thank you for your review. It’s great to hear that William provided such fantastic support, explaining everything clearly and helping you through the paperwork. We’re pleased you had such a positive experience.

Kind regards,
Dean

Vertu Motors - Citroen Northampton からの回答

2026年5月13日

Good afternoon David,

Thank you for your review. It’s great to hear that the whole process was smooth and professional from start to finish, and that Charlie made such a positive impression. He’ll be pleased to know he’s seen as a real asset.

Kind regards,
Dean

Vertu Motors - Citroen Northampton からの回答

2026年5月7日

Hi Penelope,
Thank you very much for taking the time to leave this lovely review. We’re really pleased to hear that your experience at Vertu Citroën Northampton was smooth and efficient, and that the car was exactly what you needed.
It’s also great to know that you found the Northampton offices immaculate — the team take a lot of pride in creating a welcoming environment for our customers.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.

Vertu Motors - Citroen Northampton からの回答

2026年5月7日

Hi Julie,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Citroën Northampton was so smooth and efficient.
It’s great to know that everything moved quickly from your test drive to driving your car home the very next day, and that you received excellent support throughout the process. Your feedback is really appreciated and means a lot to the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - Citroen Northampton からの回答

2026年5月6日

Good afternoon Mike,

Thank you for taking the time to share such thoughtful feedback. You’re absolutely right that how issues are handled makes all the difference, and it’s really encouraging to hear that the team went above and beyond to support you. It’s great to know Chloe, Matt, and Ameet stood out and helped turn the experience into an outstanding one, even when buying from a distance. Your recommendation means a lot, and we really appreciate your trust and kind words.

Kind regards,
Dean

Vertu Motors - Citroen Northampton からの回答

2026年5月6日

Hi Gillian

Thank you for your lovely feedback. We're delighted to hear that you would highly recommend Nissan and that Charlie provided such a positive experience for you. It’s wonderful to know he was friendly, easy to talk to, and so informative and knowledgeable throughout.

We’re especially pleased that you felt well supported and kept informed during your Motability journey — making sure everything is clearly explained is exactly what we aim for.

Thank you again for your kind words and for choosing us — they mean a great deal to Charlie and the team.

Kind regards
Dawn

Vertu Motors - Citroen Northampton からの回答

2026年5月1日

Good morning Cat,

Thank you for taking the time to share your experience. I’m really pleased to hear that Andy took the time to explain everything clearly and was happy to go back over anything you weren’t sure about. It’s great to know you felt comfortable, welcomed, and at ease throughout your visit, especially if that’s something you can sometimes worry about.

We really appreciate your recommendation and your kind words about the team at Citroën Northampton.

Kind regards,
Dean

Vertu Motors - Citroen Northampton からの回答

2026年4月25日

Thank you for your lovely feedback. We’re delighted to hear that you and your husband had such a positive experience from the moment you arrived. It’s wonderful to know that Dan provided incredible support and helped you feel confident in your decision. We’re especially pleased to welcome you as a proud Citroën driver and truly appreciate you taking the time to share your experience.
Kind regards,
Matthew

Vertu Motors - Citroen Northampton からの回答

2026年4月25日

Thank you for your feedback. We’re delighted to hear that everything was clearly explained, reassurance was provided, and you received great customer service throughout. Your kind comments are very much appreciated.

Kind regards,
Matthew

Vertu Motors - Citroen Northampton からの回答

2026年4月19日

Thank you very much for your wonderful feedback.
We’re delighted to hear that you found the experience friendly, approachable, and completely pressure-free. Knowing the product well and taking the time to answer questions clearly is essential, so it’s great to hear that Kwame provided exactly that level of service. Your kind words about Jamal in finance are also much appreciated — he’ll be pleased to know his support made a positive impression.
It’s fantastic that everything ran so smoothly and efficiently, from your first visit on Wednesday through to collecting the car on Friday. Delivering a straightforward, hassle-free experience in such a short timeframe is something the team takes great pride in.
Thank you again for your comments and for choosing us. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Keith

Vertu Motors - Citroen Northampton からの回答

2026年4月14日

Thank you very much for taking the time to share such a fantastic review, Greg. We’re delighted to hear that your new Nissan X‑Trail is exactly what you were looking for and that it suits your family’s needs so well.
It’s especially pleasing to read your kind words about the customer service you received. Charlie will be thrilled to know that his professionalism, friendly approach, and clear communication helped make the whole process smooth and stress‑free. Ensuring our customers feel supported and confident from start to finish is exactly what we strive for.
Thank you again for your high recommendation of both the vehicle and the team. We wish you and your family many happy miles in your new X‑Trail.
Kind regards,
Keith

Vertu Motors - Citroen Northampton からの回答

2026年3月25日

Thank you for your kind review. We’re really pleased to hear that you received fantastic customer service and that our sales colleague was able to answer all your questions. Your feedback is greatly appreciated.
Kind regards,
Matthew

Vertu Motors - Citroen Northampton からの回答

2026年3月16日

Good afternoon Natasha,

Thank you for your lovely review. I’m really pleased to hear that your experience at Citroën Northampton was such a positive one. It’s great to know that Gwame looked after you so well — being polite, helpful, and taking the time to answer all your questions makes a big difference when choosing a car.

The fact that he even collected you from the train station shows real care and commitment to excellent service.

I’m glad the whole process went smoothly for you.

Kind regards,
Dean

Vertu Motors - Citroen Northampton からの回答

2026年3月12日

Good morning,

Thank you for sharing your feedback. It’s great to hear how impressed you were with Sam — a friendly, cheerful approach really does make the experience so much more enjoyable. I’m also pleased to hear Finlay provided a smooth and helpful handover when you collected your car.

If there’s ever anything more we can assist with, we’re always here to help.

Kind regards,
Dean

Vertu Motors - Citroen Northampton からの回答

2026年3月6日

Hi Gary,
Thank you for leaving us a 5-star review. We’re really pleased to hear that Finlay provided courteous and professional service, and that your experience with Vertu Nissan was stress-free. Feedback like yours means a lot to the team, and we’ll be sure to pass on your kind words.
Kind regards,
Liza

Vertu Motors - Citroen Northampton からの回答

2026年3月2日

Hi Julian,
Thank you for your 5‑star review. We’re delighted to hear that you experienced professionalism throughout your transaction. Your feedback is greatly appreciated, and we hope to welcome you again in the future.
Kind regards,
Liza

Vertu Motors - Citroen Northampton からの回答

2026年2月21日

Good afternoon Alex,

Thank you for your review. I’m really pleased to hear you felt welcome and that everything was handled quickly and professionally. It’s great to know you’re enjoying your new car too — that thumbs‑up says it all!

If you ever need anything, we’re always here to help.

Kind regards,
Dean

Vertu Motors - Citroen Northampton からの回答

2026年2月14日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MT1402 Kind regards, Chloe

Vertu Motors - Citroen Northampton からの回答

2026年2月9日

Hi Tara, Thank you for the fantastic review. We're delighted to hear you had such a great experience ordering your Peugeot 2008 with Dan Morrall and Ameet Surti at Vertu Northampton. It’s wonderful to know you received the deal you were looking for along with excellent customer service.
Kind regards
Dawn

Vertu Motors - Citroen Northampton からの回答

2026年1月30日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.