This is my third car from seat Vertu Carlisle . The staff Rhys , Martin and damion went above and beyond , finding the car I wanted , follow up calls on progress, etc . Highly recommend!
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From start to finish this experience was faultless. I was kept informed and treated with respect. I would like to particularly mention Trevor Vertu’s representative who is a credit to your company.
企業が回答しました
I had an excellent experience thanks to the wonderful Amber Hodgson at Vertu Motors Seat who helped me get my brand-new car. She was friendly, knowledgeable, and made the whole process smooth and st... もっと見る
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Chris was very helpful, allowing us to try my husbands mobility aid in various boots to see which models would be suitable for us. This meant we could rule out some models and concentrate our search.
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企業情報
Vertu Motors - CUPRA Carlisle について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Parkhouse Road, Kingstown Industrial estate, CA3 0GW, Carlisle, Cumbria, 英国
- 0330 108 7584
4.7
優良
69件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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Excellent service
Everything went smoothly which in no small part was down to Trevor.
2026年8月22日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your kind review. We're delighted to hear that everything went smoothly and that Trevor played such an important role in making the experience straightforward and hassle-free. We'll be sure to pass on your feedback to him.
Kind regards,
Matthew
This is my third car from seat Vertu…
This is my third car from seat Vertu Carlisle . The staff Rhys , Martin and damion went above and beyond , finding the car I wanted , follow up calls on progress, etc . Highly recommend!
2026年8月25日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your wonderful review.
We are delighted to hear that you have chosen Vertu SEAT Carlisle for your third car purchase. It's fantastic to know that Rhys, Martin, and Damion went above and beyond to help you find the right car and kept you updated throughout the process with regular communication.
Your continued loyalty and recommendation mean a great deal to us, and we're thrilled that the team once again delivered a positive experience.
Thank you for choosing Vertu SEAT Carlisle. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent
From start to finish this experience was faultless. I was kept informed and treated with respect. I would like to particularly mention Trevor Vertu’s representative who is a credit to your company.
2026年8月22日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Good afternoon Julie,
Thank you for your wonderful feedback. It’s fantastic to hear your experience was faultless from start to finish and that you felt well informed and treated with respect throughout.
We’re especially delighted Trevor provided such excellent service and made such a positive impression. Your kind words are greatly appreciated, and it’s wonderful to know he is a credit to the team.
Kind regards,
Dean
Rachele and Martin
Rachele and Martin were very helpful and were very attentive at dealing with any issues that arose.
We would definitely recommend if your in the market for a new car.
2026年7月29日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Good afternoon,
Thank you for your kind feedback, it’s great to hear Rachele and Martin were so helpful and attentive throughout. We’re pleased any issues were dealt with promptly and that you felt well supported along the way. Thank you for your recommendation.
Kind regards,
Dean
Staff & service are second to none
Staff & service are second to none. Would highly recommend Carlisle site
2026年7月31日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your fantastic feedback.
We’re delighted to hear that you found the staff and service second to none and that your experience at our Carlisle site was such a positive one.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
I had an excellent experience thanks Amber Hodgson
I had an excellent experience thanks to the wonderful Amber Hodgson at Vertu Motors Seat who helped me get my brand-new car. She was friendly, knowledgeable, and made the whole process smooth and stress-free from start to finish. She took the time to answer all my questions, kept me updated throughout, and made sure I found the right car.
Her outstanding customer service and professionalism made the experience enjoyable, and I couldn’t be happier with my new car. Thank you for all your help.
2026年7月21日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your fantastic feedback.
We’re delighted to hear that Amber Hodgson provided such excellent support throughout your journey to finding your brand-new car. It’s great to know that her friendly, knowledgeable and professional approach made the whole process smooth and stress-free from start to finish.
We’re especially pleased that Amber kept you informed throughout, took the time to answer all of your questions and helped you find the right car for your needs. Delivering outstanding customer service is exactly what we strive for, and it’s wonderful to hear that Amber made your experience so enjoyable.
We hope you enjoy every mile in your new car, and I’ll be sure to pass on your kind words to Amber.
Kind regards,
Matthew
on the way to pick up my new seat
on the way to pick up my new seat
a lorry ran into me car .Amber and the team at seat carlile.are excellent at dealing with promblems
and made my pick up easy
lots of thanks Tonyand Dab
2026年6月20日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your wonderful review, Tony and Dab.
We are sorry to hear about the accident on your way to collect your new SEAT, but we are delighted that Amber and the team at SEAT Carlisle were able to help make things as easy and stress-free as possible under the circumstances.
It's great to know that their support, professionalism, and problem-solving approach helped ensure a smooth handover despite the unexpected setback.
Thank you for your kind words and for choosing Vertu Motors. We hope you enjoy your new SEAT and wish you many happy and safe miles ahead.
Kind regards,
Keith
Fantastic service five star
Very pleased with the service, Dan was fantastic and the rest of the team very welcoming ,would definitely recommend to family and friends thank you
2026年7月24日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your wonderful review.
We are delighted to hear that you were so pleased with the service you received. It's fantastic to know that Dan was able to make your experience such a positive one, and that the rest of the team made you feel welcome throughout your visit.
Thank you for your recommendation. We truly appreciate your feedback and look forward to welcoming you, your family, and friends in the future.
Kind regards,
Keith
Brilliant experience at Vertu Cupra Carlisle
Rachele was absolutely amazing from the moment I made the appointment to view the car, right until we left in my new Cupra Formentor. She's brilliant at her job and very friendly and makes you feel important like you're her only customer. I would highly recommend her and I love my car! 😁
2026年7月23日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Hi Louise,
Thank you for your fantastic 5-star review!
We’re delighted to hear Rachele provided such amazing service from your very first appointment through to collecting your new CUPRA Formentor. It’s wonderful to know she made you feel valued throughout the process and helped make your experience so enjoyable.
We’ll be sure to pass on your kind feedback to Rachele. Thank you for your recommendation, and we hope you enjoy every mile in your new car! 😁
Kind regards,
Kerry
Excellent experience
Great comms, friendly staff, good clear information.
Overall an excellent experience.
2026年7月23日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Hi Glenn,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received great communication, friendly service and clear information throughout your experience with Vertu CUPRA Carlisle.
We really appreciate your kind feedback and are pleased to know you had an excellent experience from start to finish.
Kind regards,
Kerry
Genuinely friendly well run business
Genuinely friendly, helpful and efficient service: I bought a second-hand car from them.
They collected me from the train station, offered me champagne (only joking- it was a coffee) and within 30 mins I was on my way.
Sadly proper service is a luxury now so it was doubly appreciated.
2026年7月11日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your wonderful review. We're delighted to hear you found the service friendly, helpful and efficient, and that the collection from the train station made things even easier. It's great to know you were able to drive away in your new car so quickly, and we really appreciate your kind words.
Many thanks,
Chloe
Seat Review
Everything was explained to me in detail. Fast process with the opportunity to take an in depth look before purchasing. Smooth and easy transaction and a great
customer experience.
2026年7月2日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your fantastic feedback. We’re delighted to hear that everything was explained clearly and in detail, giving you the opportunity to take an in-depth look before making your decision.
It’s great to know the process was fast, smooth and straightforward, resulting in such a positive customer experience.
Kind regards,
Matthew
Excellent service
Cannot fault the service. All elements of buying my new car were seamless. Brilliant customer service from Damion, while even though he was meant to be off work, still kept me updated throughout the process! Can’t fault this garage, loving the new car too.
2026年6月29日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for your fantastic feedback. We’re delighted to hear that your experience was seamless from start to finish and that you’re loving your new car.
It’s especially great to know that Damion went above and beyond, even while off work, to keep you updated throughout. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
After depositing for the Ford…
After initially depositing for the Ford Kuga, I found the Vertu team at Carlisle very professional and very thorough.
Their reps were helpful, proactive and very informative and the collection at point of sale to be very supportive of running through the contract, purchase and the completion of sale, to be very professional.
2026年6月27日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Thank you for taking the time to share your experience. I’m really pleased to hear how professional, thorough, and proactive the Carlisle team were throughout your Ford Kuga purchase. It’s great to know the reps kept you well‑informed, supported you through each stage of the process, and made collection day feel smooth and professional.
Your feedback means a lot and will certainly be appreciated by the team.
Many thanks,
Chloe
Excellent service & friendly staff
Had great service from when I arrived staff were friendly and helpful and were so friendly and helpful in explaining things and atmosphere in showroom between the staff was great to see and would definitely recommend to family and friends
2026年6月22日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Hi Steven,
Thank you for your great feedback.
We’re delighted to hear you received excellent service and that the team were so friendly and helpful throughout your visit. It’s also wonderful to know you enjoyed the atmosphere in the showroom.
We really appreciate your recommendation to family and friends.
Kind regards,
Danielle
Carlisle Vertu - great branch!
Couldn't be happier with my car and the service I received. Rachele was a superstar! Was so professional and friendly at the same time. She was so helpful and accommodating with every part of the process. Martin was also a pleasure to deal with, again professional and helpful with anything I asked for detail on. Rachele sat with me when I picked the car up for quite sometimes and showed the controls of the car in detail, which was great to be shown in such detail.
2026年6月24日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Hello Lynn,
Thank you for your wonderful review! We’re delighted to hear how pleased you are with both your car and the service you received.
It’s fantastic to know Rachele and Martin looked after you so well, and that the handover was thorough and helpful. We’ll be sure to pass on your kind words to them both.
Kind regards,
Kerry
I dealt with Paul who explained…
I dealt with Paul who explained everything thoroughly and made me aware of the various options available on purchasing the car , he kept me upto date with frequent emails and made the car available quickly .
2026年6月24日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Hi Keith,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Paul provided such thorough and helpful support throughout your experience at CUPRA Carlisle. It’s great to know he kept you well informed with regular updates and made the whole process smooth, including arranging your car quickly.
We truly appreciate your kind feedback and will be sure to pass your comments on to Paul and the team.
Kind regards,
Liza
First class customer service.
Really friendly staff, first class service and went that extra mile to ensure I had a brilliant experience, cannot fault them in any way.
2026年5月30日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Good afternoon Matthew,
Thank you for your fantastic feedback. It’s great to hear the team made you feel so welcome and delivered a first-class experience, going the extra mile throughout your visit.
Kind regards,
Dean
Trevor the mobility expert Carlisle…
Trevor the mobility expert Carlisle from starting the experience of looking at cars, choosing a car to suit my needs, MGZS height, wide door ect.
Trevor thankyou for spending time, patience and kindness with me. 110%
2026年6月19日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Good evening Margaret. Thank you for taking the time to leave a review regarding your experience with Trevor at MG Carlisle. You have left you review for CUPRA Carlisle. We would kindly ask you change your review to the correct site in order so that Trevor receives your recognition. Kind regards, Dean
Well from the minute I walked into the…
Well from the minute I walked into the branch at Carlisle I was met by David Brown who then introduced me to Lee and later Trevor in was made very welcome and all 3 gentleman were very polite and courteous s ok when I need another car I know where to go so thank you VERTU Carlisle for having very lovely staff and I’m loving my new Crossland again thanks ☺️ my name is Liz Niven
2026年6月19日
自発的なレビュー
Vertu Motors - CUPRA Carlisle からの回答
Hi Liz,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such a warm welcome from David, Lee and Trevor at Vertu Carlisle, and that they made you feel so well looked after throughout. It’s great to know you’re loving your new Crossland too!
We really appreciate your kind feedback and look forward to welcoming you back when the time comes for your next car.
Kind regards,
Kerry
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