Vertu Motors - CUPRA Derby レビュー 

Vertu Motors - CUPRA Derby からの回答

5時間前

Hi Douglas,

Thank you for your review. We're delighted to hear that you found the team easy to deal with and that you're loving your new car. It's great to know the staff were friendly, helpful, and took the time to answer all of your questions, including patiently explaining the infotainment system. We really appreciate your recommendation and your kind comments about the customer service you received.

Kind regards,
Danielle

Vertu Motors - CUPRA Derby からの回答

2026年6月30日

Thank you for your fantastic feedback. We’re delighted to hear that you received such excellent customer service from the moment you arrived through to driving away in your new car.
It’s great to know that Joe went above and beyond to support you and made the whole experience so positive. We’ll be sure to pass on your kind words to him.
Kind regards,
Matthew

Vertu Motors - CUPRA Derby からの回答

2026年6月24日

Hi Luke,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Ethan provided professional, clear, and helpful support throughout your experience at CUPRA Derby. It’s great to know he was always available when you needed him and made the whole process smooth from start to finish.
We truly appreciate your kind feedback and will be sure to pass your comments on to Ethan and the team.
Kind regards,
Liza

Vertu Motors - CUPRA Derby からの回答

2026年6月23日

Hi Sam,
Thank you so much for taking the time to leave such a thoughtful and heartfelt 5‑star review. We’re truly delighted to hear about your experience with Vertu CUPRA Derby.
Your journey and the challenges you’ve faced make your feedback especially meaningful, and we’re so pleased that Fitz was able to support you in such a positive way. Taking the time to listen, understand, and guide you without any pressure is exactly the level of care we aim to provide, and it’s wonderful to know that Fitz helped you feel comfortable and confident throughout the process.
We completely understand how emotional and challenging a change like this can be, especially after your accident, and it’s fantastic to hear that Fitz’s patience, professionalism, and understanding made such a difference. Helping you find a car that gives you confidence and enjoyment again is what truly matters, and we’re thrilled that you love your new CUPRA Formentor.
Your kind recommendation means a great deal to Fitz and the entire team, and we’ll be sure to share your words with him — he will be incredibly proud to know the impact he has made.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to support you. Wishing you many happy and comfortable miles ahead in your new car.
Kind regards,
Liza.

Vertu Motors - CUPRA Derby からの回答

2026年6月17日

Good afternoon John,

Thank you for your review. It’s great to hear that Ben and Ryan delivered such engaging and reliable customer service, going above and beyond what was promised. We’re delighted you had such a positive experience.

Kind regards,
Dean

Vertu Motors - CUPRA Derby からの回答

2026年6月15日

Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Vertu Motors - CUPRA Derby からの回答

2026年6月13日

Thank you for such a fantastic and detailed review. It’s brilliant to hear how smooth and enjoyable your experience was at Vertu Cupra Derby, especially after months of searching. Ben clearly made a real difference — friendly, knowledgeable and genuinely supportive without any pressure — and it shows in how confident and happy you felt throughout the process.

It’s great to know communication was spot‑on, everything was handled efficiently, and the car was presented perfectly on collection. Being absolutely thrilled with your new car is the best outcome of all, and your recommendation will mean a lot to the whole team.

Many thanks,
Chloe

Vertu Motors - CUPRA Derby からの回答

2026年5月26日

Good afternoon Vicky,

It’s fantastic to hear how smoothly everything went from your first enquiry through to finding the perfect car. I’m really pleased that Andrew looked after you so well and made the whole experience enjoyable and informative.

Thank you for your kind recommendation – it truly means a lot.

Kind regards,
Dean

Vertu Motors - CUPRA Derby からの回答

2026年5月19日

Hi Reece,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at CUPRA Derby.

It’s great to know that Joe was so helpful and kept you updated throughout, as well as supporting you in choosing the right car. Your kind feedback will mean a lot to him and the team.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - CUPRA Derby からの回答

2026年5月19日

Hi Gavin,

Thank you for your fantastic 5-star review! We’re delighted to hear that you’ve continued to receive excellent service from the team at CUPRA Derby.

Your ongoing support and kind feedback really mean a lot to the team.

We appreciate you taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - CUPRA Derby からの回答

2026年5月19日

Hi Alison,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu CUPRA Derby.
It’s wonderful to know that Andy explained everything clearly and took the time to go through all the features with you in detail on collection. Making the experience stress‑free and enjoyable is exactly what we aim for, and he’ll be thrilled to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - CUPRA Derby からの回答

2026年5月19日 に更新

Dear Mandeep

We are disappointed to read your review and do not recognise the version of events described. Our team attempted to assist you professionally by providing advice based on your Motability eligibility and vehicle change timeframe, with the intention of ensuring you received the most appropriate experience closer to your renewal date. Whilst we appreciate you were unhappy with this advice, we do not accept that the level of language and behaviour directed towards our dealership and contact centre colleagues was appropriate.
We would also like to clarify that the Sales Executive involved does not smoke and therefore we dispute this allegation. We remain committed to maintaining a respectful environment for both our customers and colleagues at all times.



Kind regards

Mark Dethick
General Manager

Vertu Motors - CUPRA Derby からの回答

2026年5月8日

Hi James,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that collecting your Hyundai i30N from Vertu CUPRA Derby was such a positive experience.
It’s great to know that the turnaround was fast and that the sales team provided a very professional service throughout — making the hour’s drive well worth it. Your 10/10 feedback will be greatly appreciated by the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your i30N.
Kind regards,
Liza.

Vertu Motors - CUPRA Derby からの回答

2026年5月6日

Good afternoon Maureen,

Thank you for your feedback. It’s great to hear you found the team friendly and helpful when choosing the right car, and that everything from the administration to the follow‑up call was straightforward and well handled. We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - CUPRA Derby からの回答

2026年5月1日

Hi Araron
Thank you for your lovely feedback. We're delighted to hear that you had a great experience trading in your vehicle and purchasing your electric vehicle. A special thank you for recognising Andy — it’s wonderful to know his patience and support made the process smooth for you, especially with such a long journey from Scotland.
Your kind comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - CUPRA Derby からの回答

2026年5月1日

Good afternoon Mohammed,

Thank you for your feedback. I’m really pleased to hear you received brilliant customer service and that Andy supported you so well throughout both the order placement and collection of your new vehicle. It’s great to know everything went smoothly for you.

Thank you for choosing CUPRA Derby and for taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - CUPRA Derby からの回答

2026年5月7日 に更新

Hi Katie,

Thank you for taking the time to leave your review. We’re pleased to hear that you were happy with the service you received and with your new car.

We’re sorry to hear that you feel frustrated by our follow-up process. As part of our customer care, we do make follow-up calls and send emails to ensure our customers are happy with their vehicle and experience. We also contact customers regarding service plans that may not have been taken out at the point of sale or collection, as we aim to make sure all available options and support are offered.

However, we do appreciate your feedback and apologise if our contact has felt overwhelming. We will certainly endeavour to leave you to enjoy your new car moving forward.

If you do experience any issues or if there is anything further we can help with, please do not hesitate to contact me directly on 01332 399000.

Kind regards,
Mark Dethick
General Manager

Vertu Motors - CUPRA Derby からの回答

2026年4月25日

Thank you for your feedback. We’re delighted to hear that you had a great experience at Cupra and that Andy provided such helpful and informative service. It’s great to know you were happy with all aspects of the process, including the information provided, the test drive, and the finance options.
Kind regards,
Matthew

Vertu Motors - CUPRA Derby からの回答

2026年4月17日

Hi Andrew
Thank you for your fantastic feedback. We're delighted to hear this was possibly the best experience you’ve had with a dealership. It’s great to know that Fitz made the process as easy as possible when purchasing your car, and that when a minor issue did arise, it was sorted quickly and without any fuss.
We really appreciate your kind words and are pleased to hear you’d return to us again in the future — that means a great deal to the team.
Kind regards
Dawn

Vertu Motors - CUPRA Derby からの回答

2026年4月11日

Hi Tracy

Thank you for your lovely feedback. We're delighted to hear that your first car‑buying experience with Vertu Motors was such a positive one. It’s great to know the whole process was smooth, well‑organised, and supported by a helpful, responsive team who clearly answered your questions and ensured everything was ready for collection.
We also really appreciate your comments about the follow‑up support — we’re always here to help, even after you’ve driven away. Thank you again for your kind words and your recommendation.
Kind regards
Dawn