I purchased a used car from Vertu Motors Crewe. It was a smooth process start to finish. Jason explained everything clear. We wasn’t rushed and every question we had was answered. Jason kept in touch... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent sales service from Lawrence Ibbotsen. All sorted and car delivered within 48 hours from first 'click'. 1 star knocked off as car was serviced 2 months ago, but service history has not been u... もっと見る
企業が回答しました
I honestly couldn’t rate the customer service from Ben Keen enough. He stayed in touch throughout. Such a personable guy who made our experience effortless. No issue or question was too small. Thank... もっと見る
企業が回答しました
Due to current health issues I had dropped the car off at Vertu Motors Ford (University Way, Crewe) 2 days early. Currently my car is vital re hospital visits for scans and treatment. Despite droppi... もっと見る
企業が回答しました
企業情報
Vertu Motors - Ford Crewe について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
University Way, CW1 5HW, Crewe, Cheshire, 英国
- 0330 108 8962
4.6
優良
96件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service from a very friendly and…
Great service from a very friendly and knowledgeable Alexa and the team
2026年3月18日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Hi David,
Thank you for the brilliant 5‑star review. It’s great to hear you received such friendly, knowledgeable service from Alexa and the team at Ford Crewe. They’ll be really pleased with your feedback.
Kind regards,
Kerry
The staff were extremely helpful and…
The staff were extremely helpful and reassuring throughout our engagement.
Modern technology is very difficult for our age group but they guided us through to the light at the end of the tunnel.
2026年3月12日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Thank you for leaving this wonderful 5‑star review.
We’re delighted to hear that the team at Ford Crewe were extremely helpful and reassuring throughout your visit. It’s great to know they supported you so well with the modern technology involved — we understand it can feel challenging at times, and the team always aim to make things as clear and comfortable as possible. We’re so pleased they were able to guide you “to the light at the end of the tunnel.”
If there’s ever anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Scandalous post inspection valuation
Would be a one star rating based on my experience alone but the staff were all very nice thus they dragged the rating up to 2 stars.
Received a car valuation online which felt reasonable and £200 more than my Autotrader auction price. Post inspection, the offer dropped not by a few hundred pound but instead, over £2,000.
Thanks and goodbye, I will not return
2026年3月6日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1T0603 Kind regards, Liza.
Vertu Motors - Ford Crewe からの回答
Hi Mylene,
Thank you for taking the time to leave your review. We're really pleased to hear that you found our staff helpful and kind — providing friendly, supportive service is something we’re passionate about.
We truly appreciate your feedback.
Kind regards,
Liza
Honest review
Gabbie was really friendly and we received great service, very accommodating. Would definitely choose Vertu again when purchasing a car.
2026年2月14日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Thank you for your great feedback. We're really pleased to hear that Gabbie was friendly, accommodating, and provided you with excellent service. It’s wonderful to know you’d choose Vertu again for your next car.
Kind regards, Keith
Professional courteous staff
Professional courteous staff, made the process of buying a car simple
2026年2月23日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Thank you for your review. We're pleased to hear that our team were professional, courteous and made the car‑buying process simple for you. We really appreciate your feedback.
Kind regards,
Keith
Buying a new car is very worrying your…but Vertu made it so easy
Buying a new car is very worrying your spending a lot of money and don’t know what you are buying but Vertu made it a very comfortable as Dan Kidd who took us through the sale of the car was a lovely guy who explained everything from all the paperwork and online procedures brilliantly which made the buying process a more relaxed experience as I was very nervous as this was my first time buying a brand new vehicle. A big thank you to him and the Vertu team.Just one more thing to say which made me feel happy was the fact that Dan said if there’s anything I can help you with regarding the workings of my new car please call and I will help you out which is a great again thank you very much.
2026年2月19日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Hi John. Thank you so much for sharing your experience with us. We understand that buying a brand‑new car can feel daunting, especially when it’s your first time, so it’s wonderful to hear that Dan was able to make the whole process comfortable and stress‑free for you. His clear explanations of the paperwork and online steps, along with his friendly approach, are exactly what we aim to deliver for every customer.
We’ll make sure Dan and the rest of the Vertu team see your kind words, they’ll be delighted to know their support made such a positive difference. It’s also great to hear that Dan’s offer of ongoing help with your new car’s features gave you that extra peace of mind.
Thank you again for choosing us and for taking the time to leave such thoughtful feedback. We hope you enjoy every moment with your new vehicle.
Kind regards,
Selina
Vertu Motors - Ford Crewe からの回答
Good afternoon,
Thank you for leaving your review. I’m really pleased to hear you had a friendly experience with all the staff during your visit — that’s exactly the atmosphere we aim to create.
If there’s anything more we can help with, I’m always here to support.
Kind regards,
Dean
Thank you Vertu motors
Thank you Vertu motors. I love my car. Gabby Harvey your sales adviser was so helpful. She seen to everything. I'm a happy lady.
2026年2月7日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Hi Sharon
Thank you for your wonderful feedback. We're delighted to hear that you love your car and that Gabby Harvey took such great care of you throughout the process. It’s fantastic to know she was so helpful and handled everything for you — we’re thrilled you’re such a happy lady!
Your comments are truly appreciated.
Kind regards
Dawn
Just collected my new car from Vertu…
Just collected my new car from Vertu Crewe. From viewing the car a week ago to collection the customer service and communication has been excellent. Michael the sales advisor made the whole experience enjoyable and stress free. Thank you so much. Would not hesitate to use again. A very happy and satisfied customer.
2026年2月12日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Hi Angela
Thank you for your wonderful feedback. We're delighted to hear that your experience with Vertu Crewe was excellent from viewing the car to collecting it just a week later. It’s great to know that Michael made the whole process enjoyable, smooth, and stress‑free.
We truly appreciate your kind words and are so pleased to hear you're a very happy and satisfied customer. We’d be thrilled to welcome you back again in the future.
Kind regards
Dawn
Vertu Motors - Ford Crewe からの回答
Good afternoon Suzanne,
Thank you for taking the time to leave your review. I'm really pleased to hear that our sales advisor was both helpful and knowledgeable during your visit.
If there's anything more we can support you with, please don't hesitate to let me know.
Kind regards,
Dean
Fantastic experience...😁
Fantastic experience...😁
I was put at ease,as I was very anxious,changing from a manual car to a automatic!
Greg had patience and understanding,very friendly and gave me confidence on my test drives.
Greg answered my question s about the car, explained about the warranty covers you can take out after the 3 months warranty is up.,if you wish too.
Car was dropped off at my house, taking away more stress,even had insurance cover for a few days before I found my own.
Will be recommending to friends and family.
I am very happy with my new car .
Manager Geoff was helpful friendly too all a great team!!
2026年1月31日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Amazing service I was really nervous…
Amazing service I was really nervous after my car was written off and I needed a replacement quickly, I had such a supportive experience from Darren who explained everything and got the car I wanted ready as quickly as possible, he made sure I didn’t rush through the important things and I was so pleased we went back to find a car for our son too!
2026年1月7日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Good morning.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Excellent Service…
We had an excellent experience from start to finish with Ben at Vertu. He was very professional and efficient and kept us up to date with everything.
He explained the new car to us when we drove off and even followed it up with a call when we arrived home to check we were happy. Lovely car. Great service.
2026年1月23日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very poor service from Ford Vertu Crewe
Had a car from the Crewe branch, Where the car has gone back to the workshop on 4 Separate occasions for the same fault only on the 4th occasion to find an issue with the something else to cause the issue, but the dealership seems to think that they wouldn't do this type of investigation on the 2nd 3rd time!!
Also they feel is a good practice to take a customer into a office with Two dealership colleagues to discuss something with no warning or notice. Not to mention the poor manner of the team.
To add the firm ask for more detail as seen in there response.
But fail to actually do anything
As promised . Not a very good customer based business.
2026年1月5日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C2301 Kind regards, Dean
Excellent sales service from start to…
Excellent sales service from start to finish. Darren was knowledgeable, attentive, and genuinely focused on finding the best solution rather than just making a sale. Communication was clear and timely, and the whole process was smooth and stress-free. Highly recommended.
2026年1月17日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Lawrence at the crewe ford dealership…
Lawrence at the crewe ford dealership was amazing and made it so smooth for me! Excellent customer service
2026年1月22日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Good morning Amy-Yasemin. Thank you so much for your kind words! We are so happy to hear that Lawrence was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great experience
Salesman helped find the right car for me and explained everything thoroughly.
2026年1月21日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Good morning, Thank you for sharing your feedback. We’re really pleased to hear that the salesperson helped you find the right car and took the time to explain everything clearly. Providing a supportive and thorough experience is something we take great pride in.
We truly appreciate your comments and hope you enjoy your new car. Kind regards, Kerry
New car deal
My deal had come to an end so I called Vertu Crewe. Josh who I spoke to was very helpful and on visiting the showroom talked through my options.
I decided on a new Puma. Same spec as my old car and the deal was great and easily sorted. I only waited 2 weeks for my new car to arrive and be ready for collection. Ben who sorted out my new car on arrival to collection was great kept me up to date throughout and sorted everything out on collection with my phone set up and Ford Pass and the additions to my new Puma ST line demonstrated and explained.
I have been going to the Crewe site Since 2011 and all of my cars and partners cars have been from them ever since. Great service and don’t think I would go anywhere else now.
2026年1月16日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Hi Ruth. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Josh, Ben and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Ben ford crewe
Ben, the sales person was amazing. He was so helpful in getting my new car. I would thoroughly recommend the garage and would purchase again.
2026年1月14日
自発的なレビュー
Vertu Motors - Ford Crewe からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。