Vertu Motors - Ford Newcastle レビュー 

Vertu Motors - Ford Newcastle からの回答

2026年4月20日

Dear Mr Cameron,
Thank you for taking the time to share your feedback. We’re delighted to hear that David Marshall provided such helpful and professional service and that you found him to be a real credit to the company.
Your kind comments are very much appreciated and will be shared with David and the wider team. Thank you again for choosing Ford Newcastle.
Kind regards,
Liza

Vertu Motors - Ford Newcastle からの回答

2026年4月18日

Hi Darren
Thank you for the great review. It’s lovely to hear you had excellent service from start to finish, and that Sarah kept you fully updated and happy to help with any questions.
She’ll really appreciate your feedback.
Kind regards,
Kerry

Vertu Motors - Ford Newcastle からの回答

2026年4月17日

Thank you for taking the time to share your feedback. We’re delighted to hear that you felt very welcome throughout your entire journey with us, from start to finish. Creating a friendly and supportive experience for our customers is extremely important to us, so it’s great to know we achieved that. Thank you again for choosing us, and we hope you enjoy many happy miles ahead.
Kind regards,
Keith

Vertu Motors - Ford Newcastle からの回答

2026年4月16日

Hi there,
Thank you for the fantastic review. It’s wonderful to hear how well Adil looked after you — knowledgeable, supportive, and going the extra mile from start to finish.
It’s also great to hear such positive feedback about the whole Vertu Ford team. Jonathan and Natalie will really appreciate the recognition for stepping in and making sure everything continued smoothly.
A welcoming atmosphere, efficient service, and nothing being too much trouble is exactly what we aim for, so your comments mean a lot.
Thank you for the recommendation.
Kind regards,
Kerry

Vertu Motors - Ford Newcastle からの回答

2026年4月11日

Thank you so much for your lovely feedback — we’re delighted to hear you received excellent service from beginning to end. It truly means a lot that you took the time to share your experience.

Many thanks,
Chloe

Vertu Motors - Ford Newcastle からの回答

2026年4月9日

Thank you for your feedback. We’re delighted to hear that you received excellent service, and we really appreciate you taking the time to let us know. We look forward to welcoming you again in the future.
Kind regards,
Keith

Vertu Motors - Ford Newcastle からの回答

2026年4月8日

Hi Jon,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Ford Newcastle.
It’s great to know that the team were informative and friendly, took the time to fully explain all aspects, and provided a no‑pressure sales experience. Delivering an excellent all‑round customer experience is exactly what we aim for, so your feedback is really appreciated.
Thank you again for choosing Vertu Motors, and if there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.

Vertu Motors - Ford Newcastle からの回答

2026年3月25日

Thank you so much for sharing your fantastic feedback. We’re delighted to hear that your experience at Vertu Ford Newcastle was so positive. It’s wonderful that Sarah was able to support you from your first visit right through to collection day with such friendliness, efficiency, and knowledge. She takes great pride in providing exceptional service, and your kind words will mean a great deal to her.
We’re thrilled that you love your new electric Ford Puma, and we truly appreciate you choosing us. If you ever need any further assistance, we’re always here to help.
Kind regards,
Keith

Vertu Motors - Ford Newcastle からの回答

2026年3月25日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1H2503 Kind regards, Matthew.

Vertu Motors - Ford Newcastle からの回答

2026年3月25日

Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that you enjoyed your experience in our showroom and that Sarah provided first‑class support throughout your new car purchase. It’s wonderful to know her patience, openness, and dedication made the process smooth and straightforward for you. We truly appreciate your feedback.
Kind regards,
Matthew

Vertu Motors - Ford Newcastle からの回答

2026年3月21日

Hi George,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how much you appreciated Lee Henderson’s guidance and support throughout your car‑buying journey. His knowledge and calm, non‑pushy approach really shine through in your comments, and he’ll be delighted to know he helped you make the right decision with confidence.
Enjoy your new car — sounds like you’re absolutely loving it already.
Kind regards,
Kerry

Vertu Motors - Ford Newcastle からの回答

2026年3月21日

Hi Philip,
Thank you for the excellent 5‑star review. It’s great to hear how welcoming the team at Ford Newcastle made you feel from the moment you walked into the spotless showroom. Lee will be really pleased with your comments — knowing his attention to detail helped build your confidence means a lot.
Kind regards,
Kerry

Vertu Motors - Ford Newcastle からの回答

2026年3月19日

Thank you, Elizabeth, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that Jack looked after you so well during your visit to Ford Newcastle. It’s great to know he was genuine, attentive, and never pushy — really listening to your needs and budget to find the perfect match. We’re thrilled that your new Honda Jazz is exactly what you were looking for.
It’s also lovely to hear that the manager came out to wish you well. Small touches like that truly help make the experience special, and your kind feedback means a lot to the whole team.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - Ford Newcastle からの回答

2026年3月17日

Hi M Hughes,
Thank you so much for leaving such an outstanding 5‑star review. We’re thrilled to hear that you felt so welcome from the moment you arrived at Ford Newcastle. It’s wonderful to know that Kalvin provided such attentive, courteous service and made sure every one of your needs was taken care of.
Your feedback about the test drive is especially lovely — helping customers feel relaxed and confident is incredibly important to us, and it’s great to hear that Kalvin’s clear explanations of the car’s features made such a difference to your experience.
We truly appreciate your kind words, and we’ll be sure to pass your comments on to Kalvin and the team. We’re delighted you received service that exceeded your expectations.
Wishing you many happy miles in your new car!
Kind regards,
Liza.

Vertu Motors - Ford Newcastle からの回答

2026年3月16日

Hi Laura
Thank you for your fantastic feedback. We're really pleased to hear you had such a great experience with Graham. It’s wonderful to know he was so knowledgeable and that nothing was ever too much trouble. We truly appreciate your recommendation.
Kind regards
Dawn

Vertu Motors - Ford Newcastle からの回答

2026年3月14日

Hi Jeffrey,
Thank you for your excellent 5‑star review. We’re delighted to hear that you felt so welcome from the moment you arrived and that the whole experience was smooth and enjoyable. It’s wonderful to know that you found exactly what you were looking for and that our team made you feel valued throughout your visit.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new vehicle.
Kind regards,
Liza

Vertu Motors - Ford Newcastle からの回答

2026年3月13日

Hi Maureen,
Thank you so much for your lovely 5‑star review. We’re delighted to hear that you received great service from beginning to end. It’s wonderful to know that Graeme was so helpful, patient, and clear throughout the process, helping to make everything as smooth as possible.
We truly appreciate you taking the time to share your experience.
Kind regards,
Liza

Vertu Motors - Ford Newcastle からの回答

2026年3月10日

Hi Abosede
Thank you for your amazing feedback. We're delighted to hear that Scott explained everything clearly and made the transition to Ford such a smooth and easy process. It’s also great to know that Stevie, the branch manager, was fantastic throughout.
We truly appreciate your kind words — overall amazing service is exactly what we aim for. Thank you again!
Kind regards
Dawn

Vertu Motors - Ford Newcastle からの回答

2026年3月7日

Thank you for your feedback. We're delighted to hear that you received excellent service throughout the entire process. We really appreciate you taking the time to share your experience.
Kind regards,
Matthew

Vertu Motors - Ford Newcastle からの回答

2026年3月7日

Thank you for your wonderful review. We’re delighted to hear that your experience with Vertu Newcastle Ford stood out, and it's great to know Sarah made the process enjoyable with her knowledge, passion, and no‑pressure approach. We’ll be sure to pass on your kind words to her.
Enjoy your new Puma, and thank you again for choosing us.
Kind regards,
Matthew