Vertu Motors - Ford Shirley レビュー 

Vertu Motors - Ford Shirley からの回答

6日前

Good afternoon David,

Thank you for your fantastic feedback. It’s wonderful to hear that buying your car was such a positive experience and that Wayne went above and beyond to make everything so special for both you and your wife.

We’re delighted you were made to feel welcome throughout and that Wayne’s friendly, professional and helpful approach made the whole process enjoyable and stress-free. It’s also great to hear John and Romal played a part in providing such excellent service. Thank you for recognising the efforts of the whole team.

We really appreciate your kind words and hope you enjoy your new car.

Kind regards,
Dean

Vertu Motors - Ford Shirley からの回答

2026年8月20日

Thank you for your kind review. We're delighted to hear that Alex took the time to explain everything clearly and talk you through the different payment options available. It's especially pleasing to know that you felt informed and supported throughout the process, with no pressure at any stage.

Kind regards,
Matthew

Vertu Motors - Ford Shirley からの回答

2026年8月15日

Hi Amanda,

Thank you for your review. We're delighted to hear you had a lovely experience from start to finish. It's great to know that Alex was helpful and patient throughout and that you never felt rushed or pressured in any way. We'll be sure to pass on your kind comments to Alex and the team at Ford Shirley.

Kind regards,
Danielle

Vertu Motors - Ford Shirley からの回答

2026年8月14日

Hi Steve,

Thank you for taking the time to leave your review.

We are delighted to hear that you had a great experience purchasing your new car and that Roy Johns provided excellent service from start to finish. Making the process smooth and enjoyable for our customers is always our goal, so it is wonderful to receive such positive feedback.

Kind regards,
Danielle

Vertu Motors - Ford Shirley からの回答

2026年8月14日

Hi Carolyn,

Thank you for taking the time to leave us such a fantastic 5-star review.

We're delighted to hear that the team at Nissan Derby made your vehicle purchase straightforward and stress-free. Providing a smooth and enjoyable experience for our customers is exactly what we strive for, so it's wonderful to know that this was reflected throughout your journey.

We're especially pleased to hear your kind comments about George. Keeping customers fully informed every step of the way is an important part of delivering great service, and we're delighted that his communication and support helped make your experience such a positive one.

Thank you again for your lovely feedback. We'll be sure to pass your comments on to George and the wider team, who will be delighted to receive them.

We hope you enjoy many happy miles in your new vehicle.

Kind regards,
Liza.

Vertu Motors - Ford Shirley からの回答

2026年8月8日

Thank you so much for your kind words! We are so happy to hear that Alex was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Vertu Motors - Ford Shirley からの回答

2026年7月31日

Good morning Neil,

Thank you for your great feedback, it’s fantastic to hear you received friendly, no-nonsense service and that everything was handled so quickly and smoothly. We hope you enjoy your new car.

Kind regards,
Dean

Vertu Motors - Ford Shirley からの回答

2026年7月29日

Thank you for your feedback. We’re delighted to hear that you felt well looked after throughout your experience. Providing excellent customer care is at the heart of what we do, and it’s great to know the team made such a positive impression.

Kind regards,
Matthew

Vertu Motors - Ford Shirley からの回答

2026年7月21日

Hi Ernest,

Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that buying your car from Vertu Ford Shirley was such an easy and pleasant experience.

It’s fantastic to know that your sales representative guided you through every step of the process in a relaxed and professional manner, helping to make the journey straightforward and enjoyable. We truly appreciate your kind feedback and will be sure to share your comments with the team.

Kind regards,
Liza.

Vertu Motors - Ford Shirley からの回答

2026年7月3日

Hi there,

Thank you for your fantastic 5-star review!

We're delighted to hear everything was handled first class from start to finish and that all aspects of your new car were explained clearly.

We really appreciate your feedback and hope you enjoy your new car!

Kind regards,
Kerry

Vertu Motors - Ford Shirley からの回答

2026年6月22日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Vertu Motors - Ford Shirley からの回答

2026年6月21日

Thank you so much for your kind words! We are so happy to hear that Hamid & John were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Vertu Motors - Ford Shirley からの回答

2026年6月13日

Thank you for sharing such a thoughtful review. It’s great to hear that after visiting several dealers, Ford Shirley stood out for all the right reasons — respectful, helpful and focused on what you actually wanted. It sounds like the time spent exploring your options really paid off, especially with a deal you felt confident in.

A special shout‑out to Maddie is well deserved. Her professionalism and the trust she built clearly played a big part in your decision, and I’m sure she’ll be delighted to hear it.

Many thanks,
Chloe

Vertu Motors - Ford Shirley からの回答

2026年6月2日

Thank you for your kind feedback. We’re delighted to hear that everything went smoothly from start to finish and that Roy looked after you so well.
It’s great to know you’re very happy with your new car – that’s exactly what we aim for. I’ll be sure to pass your kind words on to Roy.
We appreciate your support and hope to welcome you again in the future.
Kind regards,
Keith

Vertu Motors - Ford Shirley からの回答

2026年6月1日

Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Ford Shirley helpful from start to finish.
It’s great to know you enjoyed your test drive and felt supported not only during the purchase but also with the after‑sales care. Providing ongoing support is really important to us, so your feedback is truly appreciated.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - Ford Shirley からの回答

2026年5月6日

Good afternoon John,

Thank you for such a lovely review. It’s great to hear how much you enjoyed your experience at the Shirley branch and that you were able to find the exact car you’d been looking for. We’re really pleased the process felt pleasant and straightforward from the very beginning, especially when buying online, and that Tara’s expertise and professionalism helped put you at ease and made everything so simple.

It’s brilliant to know the whole journey was enjoyable and ended with a car you’re so happy with. Thank you again for your recommendation and kind words.

Kind regards,
Dean

Vertu Motors - Ford Shirley からの回答

2026年5月6日

Hi Annie

Thank you for your lovely feedback. We're delighted to hear that you had such a great experience at the dealership, especially as a first‑time car buyer. It’s wonderful to know that Tara made you feel comfortable, took the time to explain everything clearly, and provided a personalised, pressure‑free experience.

Helping customers feel confident and supported—particularly when making such an important purchase—is exactly what we aim for, and your kind words will mean a great deal to Tara.

Thank you again, and enjoy your new car!

Kind regards
Dawn

Vertu Motors - Ford Shirley からの回答

2026年5月5日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. I can see this has been sent to our Data team to remove the details. Kind regards, David Howe - General Manager.

Vertu Motors - Ford Shirley からの回答

2026年5月2日

Thank you for taking the time to share such a detailed and positive review. I’m delighted to hear Steve delivered great service throughout — from the initial appointment to getting you into your new car so quickly. It’s wonderful that the part‑exchange process was made clear and that you felt well‑informed at every stage. Those follow‑up calls really do show how much we care about customers even after collection, and I’m glad they were appreciated.

Many thanks,
Chloe

Vertu Motors - Ford Shirley からの回答

2026年5月17日 に更新

Hi Paul,
Thank you for the great review. Really glad to hear Bristol Street Motors Shirley was so clean and well organised, and that Wayne looked after you so helpfully from the moment you arrived right through to purchasing your car. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this for you please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP5P1705 Kind regards, Chloe