Vertu Motors - Ford Stoke レビュー 69

Vertu Motors - Ford Stoke からの回答

2日前に更新

Hello,

Thank you for taking the time to leave your review. We are pleased to hear that your experience purchasing your vehicle from abroad, along with the sale and delivery process, went smoothly. However, we are sorry to learn of your disappointment regarding the vehicle not being supplied with foot mats. We understand that after making a significant purchase, customers rightly expect their vehicle to be presented to a high standard, and we appreciate how this may have impacted your overall impression of the experience. Your feedback has been noted and will be shared with the management team at Ford Stoke who will be in contact with yourself.





Many Thanks,



Jake Lomas

Used Car Business Manager

Vertu Motors - Ford Stoke からの回答

7日前

Hi Peter, Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Vertu Motors - Ford Stoke からの回答

2026年5月14日

Hi there,
Thank you for your lovely feedback. We're really pleased to hear that, even though you knew what you were looking for, the team still made the experience friendly and helpful throughout — that’s exactly what we aim for.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Ford Stoke からの回答

2026年5月10日

Thank you for sharing such a lovely and detailed review.

Irsa will be so pleased to hear how much you appreciated her support throughout the entire process. It’s wonderful that she was able to guide you through the test drive, answer all your questions, and even go the extra mile to find the exact colour your wife preferred. Keeping you updated right up to delivery is exactly the level of care we aim to provide, and it’s great to know it made such a positive difference to your experience.

Vertu Motors - Ford Stoke からの回答

2026年5月5日

Good afternoon Karen,

Thank you for your review. It’s lovely to hear that John looked after you so well, responding quickly and making sure nothing was too much trouble. It’s great to know he made the whole process such a pleasure.

Kind regards,
Dean

Vertu Motors - Ford Stoke からの回答

2026年5月2日

Hi Simon
Thank you for your excellent feedback. We're delighted to hear that you received such great service from Ben Hardman from start to finish. It’s wonderful to know that he provided the support and guidance you needed to make buying your first EV an easy and positive experience.
Your kind words are truly appreciated and will mean a great deal to Ben and the team.
Kind regards
Dawn

Vertu Motors - Ford Stoke からの回答

2026年4月29日

Good afternoon,

Thank you for your review. It’s great to hear that John provided such personable service, explaining everything clearly and going the extra mile to help. Your feedback will mean a lot to him.

Kind regards,
Dean

Vertu Motors - Ford Stoke からの回答

2026年4月19日

Thank you very much for taking the time to leave your feedback.
We’re delighted to hear that you received excellent service from Charlie and that the part exchange process was quick, simple, and well communicated throughout. Keeping customers informed and making the experience as smooth as possible is something we place great importance on, so it’s fantastic to know this came across.
Your recommendation is greatly appreciated, and your kind comments will be shared with Charlie, who will be pleased to know his efforts made a positive difference. Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith

Vertu Motors - Ford Stoke からの回答

2026年4月16日

Hi there,
Thank you for the fantastic review. It’s great to hear how seamless your buying experience was from start to finish.
Charlie clearly took the time to walk you through all the options, helped you find the right car, and then gave you the space to look over it in detail — exactly the balance customers appreciate. It’s brilliant that everything you picked up was noted and agreed to be sorted without any fuss.
And with John handling your part‑exchange and finalising everything smoothly, it sounds like the whole process was handled with real care and professionalism. They’ll both be really pleased with your feedback.
Kind regards,
Kerry

Vertu Motors - Ford Stoke からの回答

2026年4月11日

Hi there,
Thank you for your lovely feedback. We're delighted to hear that Steve made the whole process easy and straightforward for you, even with the distance between Northern Ireland and the dealership. It’s great to know that photos, calls, and video gave you the confidence you needed, and that everything went smoothly from start to finish.
Your kind words are truly appreciated — thank you again for everything.
Kind regards
Dawn

Vertu Motors - Ford Stoke からの回答

2026年3月25日

Good morning Gareth,

Thank you for taking the time to share your experience. I’m really pleased to hear how smoothly everything went — from spotting the car online to receiving John’s detailed video and having the car ready for you to view at the weekend. It’s great that you were happy with the part‑exchange offer and were able to drive away in your new Focus the same day.

John will be delighted to know you found him knowledgeable and a pleasure to deal with. Your recommendation means a lot.

Kind regards,
Dean

Vertu Motors - Ford Stoke からの回答

2026年3月19日

Thank you, Ricky, for leaving this fantastic 5‑star review.
We’re really pleased to hear you had a great experience at Ford Stoke and that the team made such a positive impression. Your feedback is very much appreciated.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - Ford Stoke からの回答

2026年3月14日

Hi Sue,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you once again received outstanding service from the team at Vertu Ford Stoke. It’s wonderful to know that Jack took the time to listen to your needs and was able to find exactly the right car — and even exceed your expectations.
We really appreciate you taking the time to share your feedback and your continued trust in us.
Kind regards,
Liza

Vertu Motors - Ford Stoke からの回答

2026年3月7日

Thank you for your kind review. We're really pleased to hear that John and the team were approachable, helpful, and offered great advice without any pressure. It’s wonderful to know you’d be happy to purchase from us again in the future.
Kind regards,
Matthew

Vertu Motors - Ford Stoke からの回答

2026年3月5日

Thank you so much for sharing your experience. From the moment you walked into the showroom, it’s fantastic to hear that you felt well looked after and supported. Taking the time to talk through your options and helping you secure a fantastic deal is exactly the level of service we aim to deliver for every customer.
Your comment about word of mouth truly means a lot — knowing that you’ll be telling others about your great experience at Vertu Ford is the highest compliment we could receive.
We’re delighted you had such a positive visit, and we hope you enjoy your new vehicle. If you ever need anything else, we’re always here to help.
Kind regards,
Matthew

Vertu Motors - Ford Stoke からの回答

2026年3月2日

Thank you for sharing your feedback. I’m delighted to hear that the whole process of buying your car went smoothly and that you received great communication from our sales team. It’s especially pleasing to know that Jack Dundas made such a positive impression throughout your experience.
We’re thrilled to hear your wife is pleased with the Puma — wishing you both many happy miles ahead!
Kind regards,
Matthew

Vertu Motors - Ford Stoke からの回答

2026年3月2日

Thank you for taking the time to leave such a kind review. We’re really pleased to hear that you found your salesman helpful and polite, and that the delivery of your car went smoothly. I’m also glad to hear that Ashley was able to support you after your call and put your mind at ease — I’ll be sure to pass on your thanks to both Jack and Ashley at our Stoke branch.
We truly appreciate your feedback.
Kind regards,
Matthew

Vertu Motors - Ford Stoke からの回答

2026年3月2日

Thank you, Demi, for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Ford Stoke was so positive and that Anthony provided the welcoming, professional, and supportive service we strive for.
It’s wonderful to know he took the time to understand your needs, answered your questions clearly, and made the whole process smooth and stress‑free. We’re especially pleased that his knowledge and communication helped you feel confident throughout your purchase.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind feedback on to Anthony and the team. We hope you enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Matthew

Vertu Motors - Ford Stoke からの回答

2026年2月23日

Thank you for your detailed review. We’re delighted to hear Sam was attentive, knowledgeable, and helped you make an informed choice. It’s great to know the ordering, finance, delivery and handover processes were seamless and clearly explained. We appreciate your positive feedback on the whole experience.
Kind regards, Keith

Vertu Motors - Ford Stoke からの回答

2026年2月24日

Good afternoon Robert,
Thank you for your review. It’s great to hear that you received such great service from Jared and that he went beyond your expectations while arranging your deal.
If there’s anything more we can help with, please let us know.
Kind regards, Dean