Spotted a car on the Vertu Ford Stoke website. John Taylor sent me an informative video of the Ford Focus I was interested in. It was ready and waiting for me to view the next weekend. I was happy wit... もっと見る
所在地
所在地を変更George Eastham Avenue, Trentham Lakes, ST4 4TU Stoke-on-Trent, Staffordshire, GB
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Excellent customer service provided by Luke at the Stoke showroom. Always did everything he promised, phoning back, providing answers to questions etc. Nothing was too much trouble for him. When we f... もっと見る
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from the moment I walked in the showroom I was treated very good they took to the time to talk me thru my options and to help me get a fantastic deal. They say word of mouth is good for business I sh... もっと見る
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The whole process of buying our Car went very smoothly. Great communication from the Sales team, especially Jack Dundas. Thanks very much for a great experience, the wife is very pleased with the Puma... もっと見る
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企業情報
Vertu Motors - Ford Stoke について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
George Eastham Avenue, Trentham Lakes, ST4 4TU, Stoke-on-Trent, Staffordshire, 英国
- 0344 659 0046
4.8
優良
58件のレビュー
ネガティブなレビューの 94％に回答しています
通常24時間以内に回答
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Fantastic service!
Spotted a car on the Vertu Ford Stoke website. John Taylor sent me an informative video of the Ford Focus I was interested in. It was ready and waiting for me to view the next weekend. I was happy with the part exchange that they offered me and brought the car there and then. John was very knowledgeable and a dream to deal with. I would highly recommend John and the Vertu dealership in Stoke. Thank you! 😁
2026年3月13日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you, Ricky, for leaving this fantastic 5‑star review.
We’re really pleased to hear you had a great experience at Ford Stoke and that the team made such a positive impression. Your feedback is very much appreciated.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Fantastic service as always from Vertu…
Fantastic service as always from Vertu at Stoke. Jack listened to what we needed and got exactly the car we wanted and met our needs and beyond.
2026年3月13日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Hi Sue,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you once again received outstanding service from the team at Vertu Ford Stoke. It’s wonderful to know that Jack took the time to listen to your needs and was able to find exactly the right car — and even exceed your expectations.
We really appreciate you taking the time to share your feedback and your continued trust in us.
Kind regards,
Liza
Approachable with no pressure at all
Approachable with no pressure at all. Thanks to John and the team for their time and advice.
Would certainly purchase another vehicle from them in the future, thanks again :)
2026年3月4日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you for your kind review. We're really pleased to hear that John and the team were approachable, helpful, and offered great advice without any pressure. It’s wonderful to know you’d be happy to purchase from us again in the future.
Kind regards,
Matthew
from the moment I walked in the…
from the moment I walked in the showroom I was treated very good they took to the time to talk me thru my options and to help me get a fantastic deal. They say word of mouth is good for business I shall be tell every one that will listen about the great experience at VERTU FORD!!
2026年3月2日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you so much for sharing your experience. From the moment you walked into the showroom, it’s fantastic to hear that you felt well looked after and supported. Taking the time to talk through your options and helping you secure a fantastic deal is exactly the level of service we aim to deliver for every customer.
Your comment about word of mouth truly means a lot — knowing that you’ll be telling others about your great experience at Vertu Ford is the highest compliment we could receive.
We’re delighted you had such a positive visit, and we hope you enjoy your new vehicle. If you ever need anything else, we’re always here to help.
Kind regards,
Matthew
The whole process of buying our Car…
The whole process of buying our Car went very smoothly. Great communication from the Sales team, especially Jack Dundas. Thanks very much for a great experience, the wife is very pleased with the Puma.
2026年2月19日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you for sharing your feedback. I’m delighted to hear that the whole process of buying your car went smoothly and that you received great communication from our sales team. It’s especially pleasing to know that Jack Dundas made such a positive impression throughout your experience.
We’re thrilled to hear your wife is pleased with the Puma — wishing you both many happy miles ahead!
Kind regards,
Matthew
Salesman was really helpful and polite
Salesman was really helpful and polite. He delivered my car .and thank you to Ashley after sale's service manager for all his help after are phone conversation. He put my mind at ease. Thanks jack and Ashley at stoke branch.
2026年2月21日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that you found your salesman helpful and polite, and that the delivery of your car went smoothly. I’m also glad to hear that Ashley was able to support you after your call and put your mind at ease — I’ll be sure to pass on your thanks to both Jack and Ashley at our Stoke branch.
We truly appreciate your feedback.
Kind regards,
Matthew
Vertu STOKE - Anthony
I recently purchased a car from Vertu Stoke, and I couldn’t be happier with the service I received from Anthony.
From the moment I walked in, Anthony was welcoming, professional, and genuinely helpful. He took the time to understand what I was looking for, answered all of my questions clearly, and never made me feel pressured at any point. His knowledge about the car and the buying process gave me real confidence that I was making the right decision.
Anthony kept me updated throughout, explained everything thoroughly, and made the whole experience smooth and stress-free. Nothing was too much trouble, and he went above and beyond to ensure I was completely happy with my purchase.
I would highly recommend speaking to Anthony if you’re considering buying a car at Vertu Stoke — excellent customer service from start to finish. Thank you again for making it such a positive experience!
2026年3月2日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you, Demi, for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Ford Stoke was so positive and that Anthony provided the welcoming, professional, and supportive service we strive for.
It’s wonderful to know he took the time to understand your needs, answered your questions clearly, and made the whole process smooth and stress‑free. We’re especially pleased that his knowledge and communication helped you feel confident throughout your purchase.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind feedback on to Anthony and the team. We hope you enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Matthew
A very positive experience
Vehicles are well displayed with clear information. Sam, salesman, was helpful, provided key insights and appropriate details when asked, very attentive and knowledgeable. I was able to make an informed decision on whether the vehicle was the right car for me. The ordering, finance and delivery process was seamless. The collection was straightforward and handover clear with key features, use of the App and other online features explained very well. Customer contact throughout was good. A very positive experience.
2026年2月13日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you for your detailed review. We’re delighted to hear Sam was attentive, knowledgeable, and helped you make an informed choice. It’s great to know the ordering, finance, delivery and handover processes were seamless and clearly explained. We appreciate your positive feedback on the whole experience.
Kind regards, Keith
Great service from Jared in the sales…
Great service from Jared in the sales depth.He went beyond my expectations while sorting a deal for me
Many thanks
2026年2月17日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Good afternoon Robert,
Thank you for your review. It’s great to hear that you received such great service from Jared and that he went beyond your expectations while arranging your deal.
If there’s anything more we can help with, please let us know.
Kind regards, Dean
Excellent company, friendly service.
Excellent company, they went above and beyond to make sure the car was right, I have dealt with them previously and would deal with them again in the future. Very friendly and accommodating and make you feel important to them, would definitely recommend this company.
2026年2月20日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Good afternoon Dave,
Thank you for your fantastic review. I’m really pleased to hear that the team went above and beyond to make sure everything was right with your car. It’s great to know you’ve had positive experiences with us before and that you’d happily return again in the future — that loyalty means a lot.
I’m also delighted to hear that you found everyone friendly, accommodating, and genuinely focused on making you feel valued as a customer. Thank you as well for the recommendation; it’s truly appreciated.
Kind regards,
Dean
thanks to Antony and Pete for making my…
thanks to Antony and Pete for making my wife's new car experience a very nice day not quite sunshine but dry thanks no moans about the sales side they where great customer parking could be better thanks every one .
2026年2月19日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Good afternoon, Thank you for the fantastic 5‑star review. We’re really pleased to hear that Antony and Pete helped make your wife’s new‑car experience such a nice day — even without the sunshine. It’s great to know everything went smoothly on the sales side, and we appreciate your feedback on parking too.
Thank you for choosing Vertu Ford Stoke and for taking the time to share your comments.
Kind regards,
Kerry
Vertu Motors - Ford Stoke からの回答
Hi Dave,
Thank you for leaving this review. We are pleased to hear that you received excellent service. Your feedback is appreciated.
Kind regards,
Danielle
Very helpful and friendly staff
Very helpful and friendly staff. Able to offer good advice and answer all my queries.
2026年2月11日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Hi Joy, Thank you for your lovely feedback. We're really pleased to hear that the staff were very helpful and friendly, and that they were able to offer good advice and answer all your queries. Your comments are truly appreciated.
Kind regards
Dawn
Bought a new car from vertu ford stoke
Bought a new car from vertu ford stoke. Best car buying ever,irsa the sales advisor was brilliant and went of her way to help.She is a real asset and credit to stoke a lovely personality. Also a big thankyou to chris layton sales manager. Would highly recommend stoke ford...
2026年2月12日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Chris new car sales manager and Irsa Sheraz @ vertu ford stoke
Chris new car sales manager and Irsa where very accommodating, went above and beyond, nothing was too much trouble and worked with me to get the deal i wanted on new Puma ST.Would recommend going to this dealership if you want to be feeling heard and respected and have someone that's down to earth.
2026年2月3日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you for your great feedback. I’m really pleased to hear that Chris and Irsa went above and beyond to help you get the deal you wanted on your new Puma ST. We appreciate your recommendation and are glad you felt heard and respected throughout your experience.
Kind regards,
Keith
Lovely young man named sam
Lovely young man named Sam looked after me,very professional in his job,explained everything to me.thankyou Sam.
2026年1月31日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Good afternoon, John .
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
I was treated with respect and given…
I was treated with respect and given all the information I needed to make a decision on buying my car. The attention to detail was very good and all my questions were answered fully.
2026年1月23日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Very good service 5star i buy used car…
Very good service 5star i buy used car Toyota Corolla 72 plate from them but when I drive fill like new and many thanks to vertu and Jared boon ♥️♥️♥️♥️
2026年1月13日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you so much for your kind words! We are so happy to hear that Jared was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Smooth no fuss and efficient.
Smooth no fuss and efficient.
Anthony was helpful and did not pressurise
2026年1月23日
自発的なレビュー
Vertu Motors - Ford Stoke からの回答
Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
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