Vertu Motors - Hyundai Banbury レビュー 

99
TrustScore 5段階評価の4.5

4.6

Southam Road, OX16 2RS Banbury, Oxfordshire, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The most smooth transaction again from the knowledgeable team at Vertu . Any queries were taken on board and dealt with swiftly. I would recommend Vertu to my friends and family service outstanding f... もっと見る

企業が回答しました

5つ星のうち4の評価

Looking at the car and test driving - all good. Information on specs, additional bits and finance - excellent. Re Hyundai's deal of hire purchase (£4000) to enable additional discount - dreadful... もっと見る

企業が回答しました

5つ星のうち5の評価

After a small early glitch, Vertu Hyundai in Banbury bent over backwards to ensure that we were well looked after in buying our ex-demonstrator Kona. Lewis in particular was immensely helpful and thor... もっと見る

企業が回答しました

5つ星のうち5の評価

Great customer service by extremely friendly staff who listen to what you want. The whole process for part exchange to picking up my car was so easy and stress free. William and Andy at Hyundai Banbur... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Hyundai Banbury について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • Southam Road, OX16 2RS, Banbury, Oxfordshire, 英国

  • 0344 659 0053

4.6

優良

TrustScore 5段階評価の4.5

99件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(99)

過去12か月のレビュー数: 12,844

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The team at Vertu in Banbury couldn’t…

The team at Vertu in Banbury couldn’t have done more to help. Special shout out to Bradley who was always on the end of the phone if I had a question.

2025年10月18日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you so much for your kind words! We are so happy to hear that Bradley was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

5つ星のうち5の評価

New car purchased

Great service would really recommend.

2025年10月10日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Good afternoon, Shelley. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

5つ星のうち5の評価

Great personal service and guidance.

Great personal service and guidance.
All staff very friendly and efficient.

2025年9月26日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

5つ星のうち5の評価

Polite and helpful sales staff

Polite and helpful sales staff. Relaxed atmosphere, no pressure to buy. All information given, including full expiation of finance process.

2025年10月1日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

5つ星のうち5の評価

Very helpful and informative…

Very helpful and informative throughout. A seamless service with a smile, would recommend to family and friends.

2025年9月30日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Good afternoon Janet. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

Amazing service from Vetu Hyundai when…

Amazing service from Vetu Hyundai when buying my car. Very easy from start to finish.

2025年9月30日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Good morning Matthew. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

5つ星のうち5の評価

Unusually Reliable

I have used Vertu (Banbury) for three separate car purchase transactions and all my Hyundai servicing for morethan 10 years. I have found them consistently helpful, professional and reliable. My most recent purchase, of a Hyundai i30, was successfully completed yesterday by the extremely helpful Matt Naylor. My changes of mind and schedule alterations during the process were dealt with great professionalism and minimum fuss.

2025年9月29日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

5つ星のうち5の評価

An excellent service 👌

Jamie and Jack made the whole experience enjoyable. Nothing was too much trouble, even though we had to delay due to unexpected personal reasons, and the coffees were very much appreciated.

2025年9月27日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you so much for your kind words! We are so happy to hear that Jamie and Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

5つ星のうち5の評価

Great experience from the moment we…

Great experience from the moment we entered the showroom

2025年9月26日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

5つ星のうち5の評価

It's just so easy

It's just so easy. You feel like you are the most important customer and they can't do enough for you.

2025年9月22日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Mel and the manager very helpful…

Mel and the manager very helpful patient and explained everything to me as this was my first automatic and electric car and I was very nervous. I was treated very well (not like the rates in Brighton). When I arrived driving 115 miles I wanted to go to the dealers worth every mile. When I arrived the manager and William greeted me I was explained everything and William took me out in the car soo patient and and lovely I left feeling very confident thank you so much ☺️

2025年9月20日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Pleasant and helpful Salesperson.

Purchasing Hyundai Kona from Vertu Motors,Banbury.
Found car advertised on Autotrader, subsequently visited Showroom where we were met by Matthew Naylor who explained the car and confidently answered all our questions as we were first time buyers of EV. We were very impressed with his wealth of helpful information and his approach as a Salesperson.

2025年9月4日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

We experienced a very almost smooth…

We experienced a very almost smooth process with Vertu, Banbury, handled expertly by Lewis.

We were kept informed about the entire process. The only issue we experienced was delays from the finance side of things on the day (I understand a technical glitch), leading to a 2-hour wait. Lewis was calm and persistent during this time. An asset to the business!

2025年8月29日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Good morning Claire. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Lewis and the team. We hope to see you again soon. Happy motoring, Kerry

5つ星のうち5の評価

From start to finish

From start to finish, I’ve had a great experience buying a car, couldn’t recommend highly enough…

2025年9月12日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Hi Rodney. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kerry

5つ星のうち5の評価

Vertu in Banbury have been excellent

Vertu in Banbury have been excellent - great prices and really lovely people.
I initially made contact with the Mansfield branch after they offered the best price for a new Hyundai on Carwow. They offered to pass the deal through to Banbury as it was nearer to me.
From that point on I was put in touch with William, who got things moving along quickly, and was always there if I had a question. I got to meet him in person yesterday for handover of my new car, and he was as pleasant and friendly in real life as he had been on the phone. His colleagues were welcoming too when I arrived.
I couldn't be happier to have given this dealership my business. I just wish they weren't still 70 miles from home so that I could continue to have a business relationship with them during the lifetime of the vehicle.

2025年9月10日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you so much for your kind words! We are so happy to hear that William was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

5つ星のうち5の評価

Service was 2nd to none

Service was 2nd to none, made you feel special, the EV is absolutely fantastic, also got a great deal.

2025年9月1日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Everything was perfect

Everything was perfect. The team and Jack especially did a very good job.

2025年8月25日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち2の評価

Car service

Bought my car in Nov 24 car first registered Sep24 Dashboard came up with service due in June.Rang the Banbury branch after awhile to ask the reason why told it was an error and booked service for 29 Aug 25 was told the service would take 2 hours. Rang the 0330 number on 28 Aug an was assured by Charlotte that it would be easily completed within 2 hours. Arrived at the dealership at 1015 for my 1030appointment there seemed to be some issue with my service plan but was told every thing was OK and said I would return in 2 hours. Returned at 1150 and went to the waiting area.At 1215 went to the service desk to tell them that I had arrived and give me a shout when it was ready they said it would be another 15 minutes. At 1240 returned to service to be told it had not been washed and would be another 10 to 15minutes got the car back at 1315. I have no issue with waiting for my car to be serviced but resent being lied to by 2 staff

2025年8月29日
自発的なレビュー
Vertu Motors  - Hyundai Banbury ロゴ

Vertu Motors - Hyundai Banbury からの回答

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPV2908 Kind regards Dawn

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