Vertu Motors - Hyundai Mansfield レビュー 

Vertu Motors - Hyundai Mansfield からの回答

20時間前

Thank you for your wonderful review.

We are delighted to hear that you had such a positive experience with us. It's great to know that you were able to take your time viewing and test driving the car, and that our team provided helpful, honest, and straightforward advice throughout the process.

We're pleased that everything went smoothly from discussing your options through to collection day, and that the handover and paperwork were handled efficiently and professionally.

Thank you for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.

Kind regards,
Keith

Vertu Motors - Hyundai Mansfield からの回答

6日前

Good afternoon Sally,

Thank you for your wonderful feedback. It’s fantastic to hear Ruby and Craig made your car-buying experience so straightforward and stress-free. We’re delighted their clear communication and supportive approach helped put you at ease throughout, and that Ruby was able to address any concerns quickly and efficiently.

It’s especially rewarding to hear that this was your best ever experience of purchasing a used car. Thank you for your recommendation and your kind words about the team at Hyundai Mansfield.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年8月11日

Thank you for your fantastic review.

We are delighted to hear that Ben made such a positive impression and helped you find the perfect vehicle for your needs. It's wonderful to know that he took the time to explain the benefits of the Kona N Line and helped you make an informed decision after 20 years on the Motability Scheme.

Your comments about Ben's honesty, professionalism, and genuine approach are greatly appreciated. At Vertu, we pride ourselves on providing friendly, pressure-free service, and it's fantastic to hear that Ben stood out among the many salespeople you've dealt with over the years.

Thank you for your kind words and for choosing Vertu Motors. We hope you continue to enjoy your new Kona and look forward to welcoming you back in the future.

Kind regards,
Keith

Vertu Motors - Hyundai Mansfield からの回答

2026年8月3日

Good morning Samantha,

Thank you for your wonderful feedback, it’s great to hear Craig and Kev were so friendly, helpful and quick to answer all your questions. We’re pleased you always felt welcome in the showroom and that the team helped you find the right option to suit your budget.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年8月2日

Thank you for your fantastic feedback.

We’re delighted to hear that Lorna made the purchase process seamless and provided such professional and supportive service throughout. Buying a car online for the first time can feel daunting, so it’s wonderful to know that she guided you through every step with care, ensuring you felt confident and informed throughout.

We truly appreciate your kind words and will be sure to pass them on to Lorna.

Kind regards,
Matthew

Vertu Motors - Hyundai Mansfield からの回答

2026年7月31日

Thank you for your fantastic feedback. We’re delighted to hear that you love your new car and that the sales team provided such great service from start to finish.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Kind regards,
Matthew

Vertu Motors - Hyundai Mansfield からの回答

2026年7月19日

Thank you for your fantastic feedback. We’re delighted to hear that you received such a warm welcome from the moment you arrived and that the team provided a relaxed, pressure-free experience throughout.

It’s especially great to know that Kieran was so helpful, taking the time to answer your questions, explain the available options and support you in making the right decision without any pressure. We’re pleased that the team’s approach gave you the confidence to explore at your own pace and enjoy the experience.

Thank you for your recommendation and for taking the time to share your feedback.

Kind regards,
Matthew

Vertu Motors - Hyundai Mansfield からの回答

2026年7月15日

Hi Ashley,

Thank you for your review. We're delighted to hear that choosing and buying your car was effortless and that Marlon was informative and helpful every step of the way. We'll be sure to pass on your kind feedback to him and the team at Hyundai Mansfield.

Kind regards,
Danielle

Vertu Motors - Hyundai Mansfield からの回答

2026年7月14日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Vertu Motors - Hyundai Mansfield からの回答

2026年6月30日

Thank you for your feedback. We’re delighted to hear that Ben clearly explained everything and kept you well informed throughout the process.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew

Vertu Motors - Hyundai Mansfield からの回答

2026年6月16日

Good afternoon June,

Thank you for your review. It’s great to hear that Ben provided such helpful and polite support throughout your Motability journey. Making the process clear and comfortable really does make a difference, and we’re pleased this came across.

We really appreciate your recommendation.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年6月12日

Thank you for your fantastic feedback. We’re delighted to hear that Jack provided such outstanding service and made your experience enjoyable and stress-free from start to finish.

It’s great to know he took the time to answer all your questions, explain everything clearly, and go above and beyond to ensure you felt comfortable and well looked after. I’ll be sure to pass on your kind words—he’ll be thrilled to receive such high praise.

We truly appreciate your recommendation.

Kind regards,
Matthew

Vertu Motors - Hyundai Mansfield からの回答

2026年5月31日

Thank you for your amazing review. We’re delighted to hear how much you love your new car and that Marlon once again provided A‑class service. His polite, professional approach clearly made the whole experience smooth and enjoyable. We truly appreciate your loyalty — it means a lot to know this is your second car with us and that you wouldn’t go anywhere else. The team will be thrilled to hear your kind words. Enjoy your new Hyundai, and we can’t wait to welcome you back in the future.

Vertu Motors - Hyundai Mansfield からの回答

2026年5月31日

Good afternoon Simon,

Thank you for your great feedback. It’s lovely to hear the team made you feel welcome and ensured the whole process was a positive experience, going the extra mile to keep everything running smoothly.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年5月31日

Good afternoon Mandy,

Thank you for your continued loyalty. It’s fantastic to hear you’re now on your fourth Hyundai with us and that the friendly and professional service keeps bringing you back. It’s great to know you’re loving your new car too.

We really appreciate your support and hope you continue to enjoy your new car.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年6月1日 に更新

Thank you for taking the time to share your feedback following your recent purchase of the Hyundai Kona N Line S.



Firstly, please accept our sincere apologies for the issues you have experienced both at the point of handover and during your ownership. This is certainly not the level of service or preparation we aim to provide, and we understand how disappointing and frustrating this must have been for you.



We are sorry to hear about the concerns you raised at collection, including the windscreen chip, paintwork mark, and missing tow eye cover. Whilst we’re pleased these were eventually addressed, we fully acknowledge that this should have been resolved prior to handover. Additionally, we are particularly concerned to hear about the ongoing refuelling issue you are experiencing, as this is clearly impacting your day-to-day use of the vehicle.



Please be assured that we take your feedback seriously. We will arrange for a member of our Aftersales team to contact you directly to discuss the refuelling concern and any outstanding matters in more detail, with the aim of reaching a prompt and satisfactory resolution.



We regret that your experience has not reflected the high standards we strive to deliver and that it has led you to feel this way about purchasing from us again. We do appreciate you bringing these matters to our attention, giving us the opportunity to address them.





Regards



James Ashley

General Manager

Vertu Hyundai Mansfield

Vertu Motors - Hyundai Mansfield からの回答

2026年5月5日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1K0505 Kind regards, Liza.

Vertu Motors - Hyundai Mansfield からの回答

2026年4月30日

Good afternoon Mr Riggott,

Thank you for your review. It’s great to hear that everything went perfectly, from first meeting Ben through to delivery and handover. Staying in touch throughout the process and delivering right on time clearly made a big difference, and Ben will be delighted with your feedback.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年4月29日

Hi Mervyn
Thank you very much for taking the time to share such thoughtful feedback. We're delighted to hear how impressed you’ve been with Jamie at Mansfield Hyundai. It’s wonderful to know that over several interactions he consistently demonstrated professionalism, courtesy, and a genuine willingness to help — especially in supporting you to find the right exchange for your current car.
Your comments about Jamie being a real credit to the dealership will mean a great deal to him, and we’re so pleased he was able to deliver a positive experience even with high expectations. Thank you again for your kind words and for choosing us.
Kind regards
Dawn

Vertu Motors - Hyundai Mansfield からの回答

2026年4月28日

Dear Helen,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you received excellent customer service and that your experience at Hyundai Mansfield was such a reassuring and enjoyable one.
Your kind comments about Jack are very much appreciated. It’s wonderful to know that his knowledgeable, friendly and non‑pushy approach helped you feel confident in your choice, especially on collection day when he took extra time to ensure you felt comfortable with the car and its controls. We’re also pleased to hear that the aftercare support was just as strong and helped put your mind at ease.
Creating an environment that combines great customer service with genuine friendliness is exactly what we strive for, so feedback like yours means a great deal to us. Your comments will be shared with Jack and the wider team.
Kind regards,
Liza