Vertu Motors - Hyundai Mansfield レビュー 

Vertu Motors - Hyundai Mansfield からの回答

2026年6月30日

Thank you for your feedback. We’re delighted to hear that Ben clearly explained everything and kept you well informed throughout the process.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew

Vertu Motors - Hyundai Mansfield からの回答

2026年6月16日

Good afternoon June,

Thank you for your review. It’s great to hear that Ben provided such helpful and polite support throughout your Motability journey. Making the process clear and comfortable really does make a difference, and we’re pleased this came across.

We really appreciate your recommendation.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年6月12日

Thank you for your fantastic feedback. We’re delighted to hear that Jack provided such outstanding service and made your experience enjoyable and stress-free from start to finish.

It’s great to know he took the time to answer all your questions, explain everything clearly, and go above and beyond to ensure you felt comfortable and well looked after. I’ll be sure to pass on your kind words—he’ll be thrilled to receive such high praise.

We truly appreciate your recommendation.

Kind regards,
Matthew

Vertu Motors - Hyundai Mansfield からの回答

2026年5月31日

Thank you for your amazing review. We’re delighted to hear how much you love your new car and that Marlon once again provided A‑class service. His polite, professional approach clearly made the whole experience smooth and enjoyable. We truly appreciate your loyalty — it means a lot to know this is your second car with us and that you wouldn’t go anywhere else. The team will be thrilled to hear your kind words. Enjoy your new Hyundai, and we can’t wait to welcome you back in the future.

Vertu Motors - Hyundai Mansfield からの回答

2026年5月31日

Good afternoon Simon,

Thank you for your great feedback. It’s lovely to hear the team made you feel welcome and ensured the whole process was a positive experience, going the extra mile to keep everything running smoothly.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年5月31日

Good afternoon Mandy,

Thank you for your continued loyalty. It’s fantastic to hear you’re now on your fourth Hyundai with us and that the friendly and professional service keeps bringing you back. It’s great to know you’re loving your new car too.

We really appreciate your support and hope you continue to enjoy your new car.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年6月1日 に更新

Thank you for taking the time to share your feedback following your recent purchase of the Hyundai Kona N Line S.



Firstly, please accept our sincere apologies for the issues you have experienced both at the point of handover and during your ownership. This is certainly not the level of service or preparation we aim to provide, and we understand how disappointing and frustrating this must have been for you.



We are sorry to hear about the concerns you raised at collection, including the windscreen chip, paintwork mark, and missing tow eye cover. Whilst we’re pleased these were eventually addressed, we fully acknowledge that this should have been resolved prior to handover. Additionally, we are particularly concerned to hear about the ongoing refuelling issue you are experiencing, as this is clearly impacting your day-to-day use of the vehicle.



Please be assured that we take your feedback seriously. We will arrange for a member of our Aftersales team to contact you directly to discuss the refuelling concern and any outstanding matters in more detail, with the aim of reaching a prompt and satisfactory resolution.



We regret that your experience has not reflected the high standards we strive to deliver and that it has led you to feel this way about purchasing from us again. We do appreciate you bringing these matters to our attention, giving us the opportunity to address them.





Regards



James Ashley

General Manager

Vertu Hyundai Mansfield

Vertu Motors - Hyundai Mansfield からの回答

2026年5月5日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1K0505 Kind regards, Liza.

Vertu Motors - Hyundai Mansfield からの回答

2026年4月30日

Good afternoon Mr Riggott,

Thank you for your review. It’s great to hear that everything went perfectly, from first meeting Ben through to delivery and handover. Staying in touch throughout the process and delivering right on time clearly made a big difference, and Ben will be delighted with your feedback.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年4月29日

Hi Mervyn
Thank you very much for taking the time to share such thoughtful feedback. We're delighted to hear how impressed you’ve been with Jamie at Mansfield Hyundai. It’s wonderful to know that over several interactions he consistently demonstrated professionalism, courtesy, and a genuine willingness to help — especially in supporting you to find the right exchange for your current car.
Your comments about Jamie being a real credit to the dealership will mean a great deal to him, and we’re so pleased he was able to deliver a positive experience even with high expectations. Thank you again for your kind words and for choosing us.
Kind regards
Dawn

Vertu Motors - Hyundai Mansfield からの回答

2026年4月28日

Dear Helen,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you received excellent customer service and that your experience at Hyundai Mansfield was such a reassuring and enjoyable one.
Your kind comments about Jack are very much appreciated. It’s wonderful to know that his knowledgeable, friendly and non‑pushy approach helped you feel confident in your choice, especially on collection day when he took extra time to ensure you felt comfortable with the car and its controls. We’re also pleased to hear that the aftercare support was just as strong and helped put your mind at ease.
Creating an environment that combines great customer service with genuine friendliness is exactly what we strive for, so feedback like yours means a great deal to us. Your comments will be shared with Jack and the wider team.
Kind regards,
Liza

Vertu Motors - Hyundai Mansfield からの回答

2026年4月26日

Thank you for your kind feedback, Hamish. We’re delighted to hear that you had such a great experience purchasing your Hyundai Tucson and that Kieran and Emma supported you so well throughout. It’s wonderful to know they were friendly, approachable, and highly knowledgeable, taking the time to answer your questions clearly and ensure you felt confident in your decision. We’re especially pleased that the process felt unhurried and genuinely customer‑focused, making it smooth and enjoyable. Your recommendation is very much appreciated, and we wish you many happy miles in your new Tucson.
Kind regards,
Matthew

Vertu Motors - Hyundai Mansfield からの回答

2026年4月11日

Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Jack Ingham looked after you from start to finish, explaining everything clearly and without any pressure. It’s wonderful to know you couldn’t fault Hyundai Mansfield. Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Hyundai Mansfield からの回答

2026年4月10日

Thank you for such a fantastic review and for recommending Vertu Motors Hyundai Mansfield. We’re delighted to hear that your experience was excellent from the moment you walked into the showroom to driving away in your new car. It’s great to know that Marlon provided such amazing service, giving you the space to browse while always being available to help and answer questions, without any pressure. Your kind words and 10 out of 10 rating mean a great deal to us, and I’ll be sure to pass on your praise to Marlon and the whole team.
Kind regards,
Keith

Vertu Motors - Hyundai Mansfield からの回答

2026年3月21日

Hi Pat,
Thank you for the brilliant 5‑star review. It’s great to hear you had such an excellent experience at Hyundai Mansfield. Marlon and Kieran will be really pleased with your feedback — especially knowing they helped you get the car you wanted and even went the extra mile when the tech needed a bit of persuasion.
Kind regards,
Kerry

Vertu Motors - Hyundai Mansfield からの回答

2026年3月20日

Good afternoon Allison,

Thank you for sharing your experience. I’m really pleased to hear how well Marlon looked after you. It’s great that he took the time to understand exactly what you wanted, made sure nothing felt pressured, and even arranged an impromptu test drive to help you get a feel for the car.

Driving away in your chosen car just a few hours later is fantastic — I’m glad the whole process felt relaxed and supportive from start to finish.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年3月17日

Good afternoon Sharon,

Thank you for taking the time to leave a review. I’m really pleased to hear Ben looked after you so well — being friendly, helpful, and taking the time to answer all your questions makes such a difference. The personalised video of the car was a great touch too and I’m glad it helped with your decision.

We really appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年3月13日

Hi Andy
Thank you for your lovely feedback. We're delighted to hear that the collection of your new Motability car — and the handover of your previous one — was handled so smoothly. It’s wonderful to know that Jack Ingram looked after you so well, showing great professionalism and knowledge of both your new car and the Motability process.
We're thrilled to hear you love your new car. Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Hyundai Mansfield からの回答

2026年3月10日

Good morning Susar,

Thank you for your fantastic review. We're really pleased to hear how friendly and reassuring Ben was during your visit. It’s great to know he took the time to listen to what you needed, made the appointment relaxed, and even shared a cuppa and a laugh with you along the way.

It’s wonderful that this is your second car from the team and that you continue to feel so welcomed — your description of them being like one big happy family says it all. Ben will be delighted to hear your kind words, and we truly appreciate your recommendation.

Kind regards,
Dean

Vertu Motors - Hyundai Mansfield からの回答

2026年3月5日

Hi Keith,
Thank you for taking the time to leave your review. We're delighted to hear that your experience with Kieran was exceptional from your initial enquiry right through to collecting your vehicle. It’s great to know you received clear information, helpful guidance and a smooth, well‑organised handover.
Your feedback is truly appreciated.
Kind regards,
Liza