Recently purchased a used Jaguar F-Pace from Vertu Bolton. There were a few hiccups with the car itself and with the handover but that was primarily due to what we believe to be a communication breakd... もっと見る
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The purchase of the car in. July 25 was the best car purchase experience I’ve had thanks to Will , First service due and again the staff were an example of what customer service should be , frie... もっと見る
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Having had a terrible service with another JLR retailer we popped in to look at a car on site. Met with Harvey who was excellent and really looked after us during the sale. Never over promised and was... もっと見る
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Thank you to all the staff at Vertu for helping me find my car, they all went over and above, service and communication was fantastic, A special thank you to Lloyd for driving up to Burnley to bring o... もっと見る
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企業情報
Vertu Motors - Land Rover Bolton について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Kay Street, Land Rover, BL1 2RX, Bolton, Lancashire, 英国
- 0344 659 8155
4.4
優良
165件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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I had an absolutely fantastic…
I had an absolutely fantastic experience at Land Rover Bolton, and I can’t recommend them highly enough. From start to finish, the service was exceptional, and a huge part of that was down to our sales representative, Jack Hackley.
Jack was brilliant throughout the whole process — knowledgeable, patient, and genuinely enthusiastic about helping us find the right vehicle. He took the time to answer every question, explained everything clearly, and never made us feel rushed or pressured. His professionalism and friendly approach made the entire experience smooth and enjoyable.
What really stood out was how much Jack cared about making sure we were completely happy with our decision. He went above and beyond to make everything easy, from the first conversation right through to handover day. It’s rare to find that level of customer service these days.
If you’re thinking about buying a Land Rover, I’d strongly recommend heading to Land Rover Bolton and asking for Jack Hackley. You’ll be in excellent hands.
A genuinely five-star experience.
2026年3月11日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good morning Mr Withers,
Thank you for your fantastic review. I’m really pleased to hear Jack made your experience at Land Rover Bolton so smooth and enjoyable. Your comments about his knowledge, patience and friendly approach are brilliant, and I know he’ll be delighted to hear them.
We truly appreciate your recommendation — thank you again for sharing it.
Kind regards,
Dean
Vertu Motors - Land Rover Bolton からの回答
Good morning Kamal,
Thank you for sharing your feedback. It’s great to hear the team were responsive throughout your experience, and I’m really pleased Jack made such a positive impression — he’ll be delighted to know his support stood out.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
I made an enquiry re a car in stock
I made an enquiry re a car in stock. Harvey came back to me almost immediately with an excellent video presentation and an offer of a chat. I'd had a couple of good offers from other dealers but JLR Bolton bettered them. Once the details were agreed everything ran smoothly. Harvey handled everything very professionally and handled all the details exactly. Took in my existing car and and had the new car immaculately presented. Totally recommend Harvey and the whole dealership, other dealers take note. Thank you for looking after me Harvey and the rest of the LR Bolton team (Sarah, Sales Manager), a totally stress free and professional but friendly experience ⭐⭐⭐⭐⭐
2026年3月10日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good morning Mark,
Thank you for taking the time to leave such a detailed review. I’m really pleased to hear how quickly Harvey responded and that his video presentation and support helped you feel confident in your choice. It’s great that we were able to better the offers you’d had elsewhere and keep everything running smoothly from start to finish.
I’m delighted Harvey’s professionalism, attention to detail, and the presentation of your new car made the whole experience stress‑free. Your recommendation means a great deal, and I know Harvey, Sarah, and the rest of the Land Rover Bolton team will really appreciate your feedback.
If there’s anything more we can do for you, we’re always here to help.
Kind regards,
Dean
Outstanding customer service…
Outstanding customer service throughout, from my initial contact by telephone, through purchasing, collecting the vehicle and driving home.
2026年3月6日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Thank you for sharing your feedback. We’re delighted to hear that you received outstanding customer service throughout your entire experience — from your first telephone enquiry right through to purchasing, collecting your vehicle and driving it home. Your comments mean a great deal to the team.
If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Matthew
Exceptional Service from Simon & Brooke – Loving Our New Range Rover!
We visited the garage on Thursday to look at Range Rovers and had a fantastic experience from start to finish. We were met on the forecourt by Simon, who was very knowledgeable and took the time to explain the differences between the various Range Rover models and engines. He was extremely informative and helped us understand which option would suit us best.
We then went inside where we sat down with Brooke, who was extremely friendly and professional. She went through all the figures with us and worked to get everything exactly where we wanted it to be. She made the whole process feel straightforward and stress-free, we felt like we’d known her for years!
We were able to pick up our brand new Range Rover the following day, which was amazing, and we absolutely love it.
A huge thank you to Simon and Brooke for such great service. We would highly recommend this garage to anyone looking for a new car.
2026年3月5日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Thank you for taking the time to leave such a fantastic and detailed review. We're delighted to hear that your experience from start to finish was so positive. It’s wonderful that Simon was able to guide you through the different Range Rover models and engines with such knowledge and clarity, helping you find the perfect fit.
We’re also thrilled to hear that Brooke made the process smooth, friendly, and stress‑free while working to get everything exactly where you needed it to be. It’s great to know you felt so comfortable and well looked after throughout.
Being able to collect your brand‑new Range Rover the very next day must have been exciting, and we’re so pleased you love it. We’ll be sure to pass along your kind words to both Simon and Brooke — they’ll be delighted.
Thank you again for your recommendation; it means a great deal to the team.
Kind regards,
Matthew
Vertu Bolton Landrover- Excellent…
Vertu Bolton Landrover- Excellent service from the Buyer Neil Tuffs to Declan Phillips Sales Manager after appalling service from Motorway -
Both highly recommended.
2026年3月6日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Hi Mark,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear that you received excellent service from Neil and Declan at Land Rover Bolton. It’s great to know they were able to support you so well, especially following a disappointing experience elsewhere. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to both of them.
Kind regards,
Liza
The Vertu team kept it simple &…VertuTeam Effort
The Vertu team kept it simple & straight forward to agree a deal on my new car.
2026年3月3日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Hi Brian,
Thank you for leaving us a great 5‑star review. We're really pleased to hear that the Vertu Land Rover Bolton team made the process simple and straightforward when agreeing the deal on your new car. That's exactly the hassle‑free experience we aim to deliver.
We truly appreciate your feedback and hope you enjoy every moment in your new vehicle.
Kind regards,
Liza
Vertu Land Rover Bolton - Excellent Service
Over the past week, we bought two vehicles from Vertu Land Rover Bolton — a Range Rover Velar and a Range Rover Sport Autobiography.
The service we received was absolutely spectacular. A special mention must go to Zain Khan for his outstanding professionalism throughout the entire process. Zain was patient, knowledgeable, and exceptionally attentive to detail. He ensured we were fully informed at every stage, answered all our questions thoroughly, and made the whole experience seamless and enjoyable.
The wider team were equally welcoming and supportive, delivering a truly first-class customer experience from start to finish. We are extremely pleased with both vehicles and would highly recommend Vertu Land Rover Bolton to anyone considering a Land Rover purchase
2026年2月20日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good afternoon Samuel,
Thank you for such an outstanding review. I’m delighted to hear that both purchases were handled so professionally and that Zain provided the exceptional service he’s known for. It’s also great to know the wider team helped make the whole experience seamless and enjoyable.
I’m really pleased you’re happy with both vehicles, and your recommendation means a lot.
Kind regards,
Dean
Used car purchase
Great service from start to finish. Harvey was great helping find something that suited me and helping me with the whole process. Couldn’t recommend more
2026年2月17日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Hi Annie,
Thank you for taking the time to leave such a lovely review. We're so pleased to hear you had great service throughout your used car purchase. It’s wonderful to know Harvey was able to help you find the right car and support you through the whole process.
We really appreciate your recommendation. Enjoy your new car!
Kind regards,
Danielle
Land Rover Discovery YB25 KVS…
Land Rover Discovery YB25 KVS advertised on Land Rover UK website at £61,444 in the days preceding 12 Feb, which I had expressed an interest in and made a couple of sensible offers, was re-listed at £64,844 on 12 Feb.
Clearly the sales people there either don't know the real market value of their vehicles or try to manipulate buyers by inflating prices to solicit lower priced offers.
Buyer beware.
2026年2月11日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Thank you for your review, as disappointing as it is to read the feedback is most welcome. We will investigate your comments and Declan our used car sales manager will call you to discuss.
Thanks
James
Great Experience
Megan was warm, professional and knowledgeable about the Land Rover Range. Prompt at responding to emails and calls.
2026年1月31日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good morning, Stuart .
Thank you so much for your kind words! We are so happy to hear that Megan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Top service by the team at Bolton Land…
Top service by the team at Bolton Land Rover - particularly Jack H - recommend.
2026年1月2日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good morning, Henry.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Great dealership and first class…
Great dealership and first class service from jack . Thank you
2026年1月30日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good morning, Thank you for taking the time to leave such lovely feedback. We’re delighted to hear that you received first‑class service and that Jack made such a positive impression. Your kind words mean a great deal to the team.
We really appreciate your review and hope to welcome you back again in the future. Kind regards, Kerry
Fantastic service and friendly…
Fantastic service and friendly atmosphere will definitely use them next time and a big thank you to jack who looked after us five star service
2026年1月28日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good afternoon. Thank you, Andrew, for the fantastic 5‑star review. We’re delighted to hear you enjoyed the friendly atmosphere and received such great service during your visit. Jack will be thrilled to know he made such a positive impact.
We really appreciate your recommendation and look forward to welcoming you back next time. Kind regards, Kerry
Harvey on sales was so polite and…
Harvey on sales was so polite and helpful. He dealt with all queries well, negotiated a good deal and took all the stress out of the sales process
The car is fab too!
2026年1月28日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Avoid. Completely unacceptable experience.
I purchased a Jaguar I-Pace in March 2025 and have had constant issues from day one.
On collection, the new car had only 30 miles of charge, causing a long delay and forcing me to pay to charge it myself at a public station. This should never happen when collecting a new vehicle.
Within weeks, issues were raised but I was told it was outside the 14-day return period, leaving me stuck with the car.
Seven months later, the automatic boot failed, slamming shut and breaking the struts. One week after that, a high-voltage battery error appeared — I was told to continue driving as the car was “not broken.” Shortly after, the interior lights shut down while driving (serious safety issue). A week later, the entire car shut down, requiring AA recovery and towing.
The vehicle has now been in the garage for 4–5 weeks, with no ownership or accountability from JLR Bolton. Despite being told the car is under warranty (never provided), I’m now being charged for a 12-volt battery replacement, which they say is not covered. Requests for goodwill or contribution have been refused.
The above lost 3 days of my time. I am also driving a replacement vehicle which is Diesel, not electric therefore I am incurring additional fuel charges. This has not been considered by the dealership.
From purchase to present, the service has been chaotic, dismissive, and unacceptable. Once the car was sold, support effectively stopped.
I would strongly advise avoiding this dealership.
2025年3月24日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Dear Mr Leavis, thank you for your valuable review. It is always appreciated regardless of the content but on this occasion I find it very disappointing, we have been communicating regularly and have been fair in our approach and your review sadly doesn’t reflect this. Thank you all the same for your review and I will continue to be available to discuss. Kind regards James.
I’d highly recommend dealing with Erika
This is the 2nd car that I have purchased through Erika at Vertu in Bolton and I cannot thank her enough. She was so helpful, knowledgeable and really wants to get her customers the best deal.
Highly recommended
2026年1月23日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Thank you so much for your kind words! We are so happy to hear that Erika was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Had my car serviced at vertu landrover…
Had my car serviced at vertu landrover bolton excelent service by
Dean jones thank you very much
2026年1月15日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Excellent Service
I met with Andrew the salesman and he was helpful & informative rather than purely sale focused , he was Intrested in my requirements which was pleasing.
The process from selecting the vehicle to purchase was smooth & .seedless..
2026年1月20日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good afternoon Bal. Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great service from Brooke and the team
Great service from Brooke and the team.
Bought a lovely Evoque and had a fantastic experience.
2026年1月19日
自発的なレビュー
Vertu Motors - Land Rover Bolton からの回答
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Brooke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
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