Vertu Motors - Mazda York レビュー 24

Vertu Motors - Mazda York からの回答

7日前

Hi David
Thank you for your lovely feedback. We're delighted to hear that Beth and Greg were so great to deal with and that nothing was too much trouble — that’s exactly the level of service we aim to provide.

Your kind words will mean a great deal to them and the team.

Kind regards
Dawn

Vertu Motors - Mazda York からの回答

2026年5月21日

Hi Harrison

Thank you so much for your wonderful feedback. We're absolutely delighted to hear that you’ve returned for a second MX‑5 from Burrows/Vertu Mazda York and that your experience has been consistently excellent — including your annual service and maintenance. Your ongoing loyalty really means a great deal to us.

It’s fantastic to know that Simone looked after you so well throughout the sales and part‑exchange process, providing helpful support from start to finish. We’re also really pleased to see Greg, Claire, and the wider team recognised — your kind recommendation will mean a lot to them all.

Thank you again for your continued trust and support.


Kind regards
Dawn

Vertu Motors - Mazda York からの回答

2026年5月13日

Good afternoon,

Thank you for your review. It’s fantastic to hear you found the team to be the best in York and that the customer service stood out so strongly. Your feedback is really appreciated.

Kind regards,
Dean

Vertu Motors - Mazda York からの回答

2026年5月11日

Thank you very much for taking the time to share your experience. I’m delighted to hear that Simone made your test drive both enjoyable and informative, bringing professionalism, energy, and a great sense of fun to the process. It’s lovely to know her proactive approach and friendly banter made such a positive impression and truly reflected the standards we aim to deliver.
While we appreciate you ultimately chose a different direction, your kind words and recommendation mean a great deal. I’ll be sure to pass your feedback on to Simone, who will be thrilled to hear it. Thank you again for visiting us, and we wish you all the very best with your new car.
Kind regards,
Keith

Vertu Motors - Mazda York からの回答

2026年4月27日

Good morning Dr Seow,

Thank you for your review. I’m really pleased to hear you had a good experience from start to finish and that David’s knowledge helped you feel confident in your decision. It’s great to know everything could be arranged so quickly for you to drive the car home the same day, and that you’d be happy to return despite having dealerships closer to you.

Kind regards,
Dean

Vertu Motors - Mazda York からの回答

2026年4月19日

Thank you very much for taking the time to share your honest feedback with us.
We’re delighted to hear that Beth and Patrick did a fantastic job and that you’re pleased with how the car looks — your kind words will be passed on to them, as they’ll really appreciate the recognition.
At the same time, we’re genuinely sorry to hear how stressful the digital processes felt during your experience. We fully understand that an increasing reliance on digital systems can be challenging and frustrating, particularly for customers who are less comfortable with technology. It’s certainly never our intention for this to detract from the overall experience or make anyone feel close to cancelling their purchase.
Your comments are extremely valuable, and we truly appreciate you highlighting this so openly. We would welcome the opportunity to understand more about what aspects caused the most difficulty, so we can learn from your experience and improve the support we offer going forward.
Thank you again for your feedback, both positive and constructive, and for choosing Vertu.
Kind regards,
Keith

Vertu Motors - Mazda York からの回答

2026年3月19日

Thank you, Karen, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that David provided knowledgeable and helpful support during your visit to Mazda York. It’s also great to know that Beth and Greg were on hand to offer advice and quickly resolve the small issue you experienced. Teamwork is something we take great pride in, so your appreciation means a lot to everyone involved.
Thank you once again for your kind words — they will certainly be shared with the whole Vertu team.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - Mazda York からの回答

2026年3月18日

Good afternoon Andy,

Thank you for taking the time to leave your review. I’m really pleased to hear you received brilliant, professional, and friendly service from Beth, with support from Greg. It’s great to know the team made such a positive impression during your visit.

I appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Mazda York からの回答

2026年3月16日

Hi Graham
Thank you for your lovely feedback. We're delighted to hear that you’ve been a loyal customer of York Mazda for many years and that the service continues to be professional across all departments. It’s wonderful to know you feel valued as a customer, and we’re truly grateful for your ongoing trust and support. We look forward to continuing that relationship long into the future.
Kind regards
Dawn

Vertu Motors - Mazda York からの回答

2026年3月15日

Hi Owen,
Thank you for your brilliant 5-star review. We're thrilled to hear that you’re over the moon with your new car and that everything went so smoothly. It’s great to know that Simone made the experience easy and enjoyable — she’ll be delighted with your kind words.
We really appreciate your loyalty and the fact that we’ll be your first stop when you’re thinking about buying again. Thank you once more for choosing Mazda York.
Kind regards,
Liza

Vertu Motors - Mazda York からの回答

2026年2月22日

Good morning Mark,
Thank you for your review. I’m really pleased to hear that Beth was both professional and personable throughout your experience. It’s great to know the team arranged delivery from York to Sheffield and offered a good trade‑in for your Mazda 6 estate.
If you need anything in the future, we’re always here to help.
Kind regards,
Dean

Vertu Motors - Mazda York からの回答

2026年2月3日

Good morning. Thank you for your feedback. We’re really pleased to hear you received great customer service, and we appreciate you taking the time to share your experience.
Kind regards,
Dean

Vertu Motors - Mazda York からの回答

2026年1月31日

Good afternoon, Thank you for sharing your feedback. We’re really pleased to hear that your experience at Vertu Mazda York was excellent and that Beth, Greg and Claire provided such great service throughout your purchase. Your recommendation means a great deal to the team.
We truly appreciate your comments and hope you enjoy your new car. Kind regards, Kerry

Vertu Motors - Mazda York からの回答

2025年11月30日

Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Vertu Motors - Mazda York からの回答

2025年11月28日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Vertu Motors - Mazda York からの回答

2025年11月19日

Good afternoon David. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Vertu Motors - Mazda York からの回答

2025年11月13日

Good afternoon Nicolette. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Beth and the team. We hope to see you again soon. Happy motoring, Dean

Vertu Motors - Mazda York からの回答

2025年11月8日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Vertu Motors - Mazda York からの回答

2025年10月6日

Thank you for taking your time to leave this great review! Kind regards, Selina

Vertu Motors - Mazda York からの回答

2025年10月2日

Good morning. Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean