Vertu Motors - MINI York レビュー 53

Vertu Motors - MINI York からの回答

2026年5月19日

Hi Kelsey,

Thank you for your fantastic 5-star review! We’re delighted to hear that you felt so well looked after by Carl at MINI York.

It’s great to know that Carl provided such helpful and thorough support without being pushy, and that he took the time to answer all of your questions and follow up after collection. Creating that level of care and reassurance for our customers is exactly what we aim for, so your feedback will mean a lot to him and the team.

We really appreciate your recommendation and thank you for taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - MINI York からの回答

2026年5月17日

Thank you for sharing your feedback. We’re so pleased to hear you received excellent customer service — it’s exactly the standard we aim to deliver every time. Your comments are truly appreciated.

Many thanks,
Chloe

Vertu Motors - MINI York からの回答

2026年5月16日

Hi there,

Thank you for your fantastic 5-star review! We’re delighted to hear that you found the team at MINI York so helpful and that they went out of their way to support you.

It’s great to know that everything was clearly explained, from the test drive to the car controls and personalised set-up—making sure everything is easy to understand is really important to us. Your kind feedback will mean a lot to the team.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - MINI York からの回答

2026年5月14日

Hi Sue, Thank you for your lovely feedback. We're delighted to hear that you received very good customer service at Vertu MINI York. It’s great to know that Harry was friendly, helpful, and not at all pushy, while keeping you updated throughout the whole process.
Even better to hear that you're loving your electric MINI Cooper — fantastic choice! ⚡🚗
We truly appreciate your recommendation.
Kind regards
Dawn

Vertu Motors - MINI York からの回答

2026年5月14日

Good afternoon James,

Thank you for your fantastic review. It’s great to hear that Ben’s knowledge and support made such a positive difference and that your experience was outstanding from start to finish. We’re delighted you love your new MINI Countryman.

Kind regards,
Dean

Vertu Motors - MINI York からの回答

2026年5月10日

Hi Andrew,

Thank you for your great review. We’re delighted to hear you had such a relaxed and easy experience, and that Ben provided such excellent service throughout.

It’s fantastic to know his knowledge and passion for the MINI brand really stood out and helped make the process exactly as it should be.

We really appreciate your feedback and hope you continue to enjoy your new car.

Thank you, Danielle

Vertu Motors - MINI York からの回答

2026年4月29日

Hi Neil
Thank you so much for your fantastic feedback. We're absolutely delighted to hear that the service was amazing from start to finish. It’s wonderful to know that Cameron continues to deliver such a brilliant experience — being a repeat customer speaks volumes, and we truly appreciate your loyalty.
We’re especially pleased to hear that Cameron kept you constantly informed throughout the process, was friendly, honest, never pushy, and always willing to go the extra mile. His product knowledge and supportive approach are exactly what we strive for, and your kind words will mean a great deal to him and the wider team.
Thank you again for your recommendation, and we very much look forward to welcoming you back next time.
Kind regards
Dawn

Vertu Motors - MINI York からの回答

2026年4月25日

Thank you for your feedback, Rob. We’re delighted to hear that you found the team friendly and helpful, and that you were able to find a MINI that suited your needs. Becky will be especially pleased to know she made such a positive impression. Your kind comments are very much appreciated.

Kind regards,
Matthew

Vertu Motors - MINI York からの回答

2026年4月21日

Dear Jan,
Thank you for taking the time to share your feedback and for your continued loyalty to Vertu MINI York. We’re delighted to hear that you consistently receive exceptional customer service and that nothing is ever too much trouble.
Your kind words about Stacy Booth are truly appreciated. It’s wonderful to hear that she has supported you with two car purchases and made each experience such a positive and memorable one. Your comments will be shared with Stacy and the wider team.
Thank you again for choosing Vertu MINI York — we look forward to welcoming you back in the future.
Kind regards,
Liza

Vertu Motors - MINI York からの回答

2026年4月21日

Dear Niamh,
Thank you for taking the time to share your feedback. We’re delighted to hear that you felt so well looked after throughout the process of getting your car.
It’s great to know that Ben helped you feel confident when driving an automatic for the first time and that his friendly, professional approach made the test drive a calm and positive experience. Creating a supportive and pressure‑free environment for our customers is very important to us.
Thank you again for choosing MINI York — we look forward to welcoming you back when the time comes for your next car.
Kind regards,
Liza

Vertu Motors - MINI York からの回答

2026年4月18日

Hi Jenny,
Thank you for the lovely review. Great to hear Harry was so knowledgeable, helpful and never pushy. Giving you the space and time to decide — while explaining everything clearly — makes such a difference, and it’s brilliant to know the changeover was smooth too.
Kind regards,
Kerry

Vertu Motors - MINI York からの回答

2026年4月14日

Thank you so much for your fantastic feedback. We’re absolutely delighted to hear that your experience was perfect from start to finish and that you felt so welcome and valued throughout.
It’s wonderful to know that Carl supported you every step of the way and delivered such a brilliant experience. Your high praise will mean a great deal to him and the wider team, as this is exactly the level of service we strive to provide.
Thank you again for your kind words and recommendation—it truly means a lot to us.
Kind regards,
Keith

Vertu Motors - MINI York からの回答

2026年4月10日

Thank you for your feedback. We’re really pleased to hear that you appreciated the friendly service and our no‑pressure approach. Providing a relaxed and enjoyable experience is very important to us, and your comments are greatly valued.
Kind regards,
Keith

Vertu Motors - MINI York からの回答

2026年4月9日

Thank you for such a fantastic review. We’re delighted to hear that this was the best car buying experience you’ve had, and it’s wonderful to know that Ben played such a big part in that. Providing a friendly, relaxed, and customer‑focused experience is exactly what we aim for, so your comments really mean a lot. We’ll be sure to pass on your kind words to Ben, who will be thrilled by your recommendation.
Kind regards,
Keith

Vertu Motors - MINI York からの回答

2026年3月30日

Good afternoon Helen,

Thank you for sharing your experience. I’m really pleased to hear the team in York made such a positive impression and that Harry’s knowledge and relaxed approach helped you choose your new car comfortably and without any pressure.

I hope you’re enjoying your replacement MINI already.

Kind regards,
Dean

Vertu Motors - MINI York からの回答

2026年3月20日

Good afternoon Graeme,

Thank you for taking the time to share such a positive review. I’m delighted to hear that your experience with the team at Vertu MINI York was professional, friendly, and efficient throughout.

It’s great to know Ben Fay kept you well informed and supported at every stage — that kind of consistent communication really does make the process smoother, and I’m pleased it came across so clearly.

We truly appreciate your recommendation, and it’s fantastic to hear you’d choose us again in the future.

Kind regards,
Dean

Vertu Motors - MINI York からの回答

2026年3月20日

Hi Kate,
Thank you so much for leaving us a fantastic 5‑star review. We’re delighted to hear that you’ve once again received such helpful support from the team at Vertu MINI York.
It’s wonderful to know that Cameron has been especially supportive in helping you purchase your second MINI. Returning customers mean so much to us, and we’re thrilled that you continue to feel well looked after.
We’re also pleased to hear that the team are always happy to assist with any questions or issues — your kind words will certainly be shared with them.
If you ever need anything in the future, we’re always here to help. Enjoy your new MINI!
Kind regards,
Liza.

Vertu Motors - MINI York からの回答

2026年3月18日

Thank you, Mick, for taking the time to leave such a fantastic 5‑star review.
We’re delighted to hear that your experience with MINI York has been consistently exceptional — from your used MINI purchase in August 2025 to now collecting your brand‑new one. It’s wonderful to know that the service you received previously made us your first choice again.
A big thank you for recognising Ben for looking after you so well, and an equally big thank you for your kind words about Stacy, who supported you throughout the order and buying process. We’re thrilled that your new car arrived ahead of schedule and that you felt genuinely valued at every stage. Creating a special and memorable experience is something the team prides itself on, so your feedback truly means a lot.
Your recommendation and ongoing loyalty are greatly appreciated. Enjoy your new MINI — and thank you again from everyone at MINI York!
If there’s ever anything more you need, we’re always here to help.
Kind regards,
Liza

Vertu Motors - MINI York からの回答

2026年3月18日

Hi Stuart
Thank you for your excellent feedback. We're really pleased to hear you received such a high level of service from the whole team. A special thank you for mentioning Stacy Booth — it’s wonderful to know she went above and beyond to ensure the entire process was smooth and enjoyable for you. Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - MINI York からの回答

2026年3月17日

Thank you, Lisa, for leaving such an incredible 5‑star review.
We’re absolutely delighted to hear about your outstanding experience at MINI Vertu York. It’s wonderful to know that Becky has consistently provided exceptional service over the past six years. Your description of her — knowledgeable, attentive, energetic, professional, and never pushy — truly reflects the high standards she brings to every customer interaction. She will be over the moon to read your kind words.
We’re also thrilled that Tom, our Manager, left such a positive impression with his friendly and sincere approach. Together, Becky, Tom, and the entire team work hard to create a welcoming, enjoyable, and personalised experience for every customer.
Your loyalty and continued trust in MINI Vertu York mean the world to us. Amazing team, amazing cars — we couldn’t agree more! 🚘🎈♥️
If there’s ever anything more we can do for you, we’re always here to help.
Kind regards,
Liza