Vertu Motors - Peugeot Exeter レビュー 44

Vertu Motors - Peugeot Exeter からの回答

2026年5月20日

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Thank you for your lovely feedback. We're really pleased to hear that, despite the delay in your vehicle arriving, you still received attentive and excellent service from the team. We understand how important clear communication and support are in situations like this, so it’s great to know that the dealership kept you well looked after.

A special thank you for recognising Maurice and Alec — your appreciation of their customer service will mean a great deal to them.

Thank you again for your kind words, and we hope you continue to enjoy your experience with us.

Kind regards
Dawn

Vertu Motors - Peugeot Exeter からの回答

2026年5月14日

Hi Rose
Thank you so much for taking the time to share such thoughtful feedback. We're truly delighted to hear that your experience with Lucy was such a positive one.
It’s especially important to us that every customer feels comfortable and supported during their visit, so it’s wonderful to know that Lucy took the time to work at your pace, showing understanding, patience, and genuine care. Your comment about not feeling rushed — which can so often be the case elsewhere — really highlights the difference she made.
We're also pleased to hear that, alongside her friendly and approachable manner, Lucy remained professional and knowledgeable throughout your test drive. She’ll be very proud to know the impact she had on your experience.
Thank you again for your kind words — they truly mean a lot.
Kind regards
Dawn

Vertu Motors - Peugeot Exeter からの回答

2026年5月10日

Thank you for sharing such a lovely review.

Lucy will be delighted to hear how much you appreciated her friendly, knowledgeable approach and the fact that you never felt any pressure throughout the process. It’s wonderful to know you’re so pleased with your new Peugeot, and your kind words — along with your intention to return in the future — mean a great deal to the team at Vertu Motors Peugeot Exeter.

Many thanks,
Chloe

Vertu Motors - Peugeot Exeter からの回答

2026年5月7日

Hi Mrs Osborne,
Thank you so much for taking the time to leave such a detailed and wonderful 5‑star review. We’re absolutely delighted to hear how happy you are with the service you received at Vertu Peugeot Exeter.
It’s fantastic to know that every member of the team you dealt with was efficient, helpful and professional, and your special mention of Lucy is truly appreciated. We’re especially pleased to hear how well she supported you throughout, keeping you fully updated and going above and beyond to minimise the impact of the unavoidable delay. She’ll be thrilled to read your kind words.
Your comments about the value of great service in the car industry mean a great deal to us, and we’re proud to hear that Vertu Peugeot Exeter is excelling in your eyes. Thank you for your trust and loyalty — we very much look forward to welcoming you back in the future.
Kind regards,
Liza.

Vertu Motors - Peugeot Exeter からの回答

2026年4月30日

Good morning Tim,

Thank you for your kind feedback. We’re really pleased to hear that Ben looked after you so well throughout the process, keeping everything clear, professional and friendly from start to finish. It’s great to know you felt well informed and supported, and that you’d confidently recommend the dealership to others.

Kind regards,
Dean

Vertu Motors - Peugeot Exeter からの回答

2026年4月27日

Good morning Debbie,

Thank you so much for your kind words. I’m really pleased to hear that Glen and Alex were able to put you at ease and make the whole process feel straightforward, especially with it being such a big step for you. It’s great to know they took the time to explain everything clearly and made sure you felt happy and confident before you left.

Thank you again for choosing us and enjoy your new car.

Kind regards,
Dean

Vertu Motors - Peugeot Exeter からの回答

2026年4月24日

Dear Abigail,
Thank you for taking the time to share your lovely feedback. We’re delighted to hear how happy you are with your new Peugeot 5008 and that you’re over the moon with it.
Your kind words about Morris are very much appreciated. It’s wonderful to know that his fantastic customer service and support made such a positive difference to your experience. Your thanks will be shared with him and the team at Peugeot Exeter.
Thank you again for choosing us, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza

Vertu Motors - Peugeot Exeter からの回答

2026年4月19日

Thank you very much for your kind feedback.
We’re delighted to hear that you had such a great experience with Steve and Alex from the very beginning. It’s wonderful to know everything was made clear, relaxed, and completely pressure-free — that’s exactly the experience we aim to provide.
We’re thrilled that you’re so pleased with your new car, and your thanks will be gladly passed on to both Steve and Alex. They’ll be delighted to know they helped make your purchase such a positive one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith

Vertu Motors - Peugeot Exeter からの回答

2026年4月16日

Thank you very much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your positive experience at our Exeter branch, and especially about the excellent service Lucy provided.
Lucy will be thrilled to receive your kind comments — she takes great pride in being attentive, informative, and ensuring customers feel comfortable and never under pressure. We’re pleased we could arrange a test drive for you on the day and that our follow‑up communication also met your expectations.
While we understand the Peugeot wasn’t quite right for you on this occasion, we truly appreciate your kind words and your consideration of our Motability options. We’d be more than happy to welcome you back in the future should you decide to explore another vehicle.
Kind regards,
Keith

Vertu Motors - Peugeot Exeter からの回答

2026年4月14日 に更新

Hi,
We apologise that the part is on order and hasn’t arrived yet, but as soon as the part has arrived we will be in contact with an update

Darren Goble
General Manager

Vertu Motors - Peugeot Exeter からの回答

2026年4月14日

Thank you very much for your kind feedback. We’re delighted to hear that the detailing and presentation of your car exceeded your expectations and made it feel like new again.
Your thanks to Steve and the team will be greatly appreciated—they take real pride in the quality of their work, and comments like yours make it all worthwhile. Thank you for choosing Peugeot Exeter and for taking the time to share your experience.
Kind regards,
Keith

Vertu Motors - Peugeot Exeter からの回答

2026年4月9日

Good afternoon Mr Burrows,

Thank you for taking the time to share your experience. I’m really pleased to hear that Colin was able to arrange an immediate check and get everything resolved the same day, especially with your holiday approaching. It’s great to know the issue was quickly identified and repaired, saving you any further worry.

Your thanks will be appreciated by both Colin and the technician, and it’s lovely to hear they’re a real credit to Peugeot Exeter and Vertu.

Kind regards,
Dean

Vertu Motors - Peugeot Exeter からの回答

2026年3月26日

Good morning Edd,

Thank you for taking the time to leave a review. I’m really pleased to hear that the options were explained clearly and that you received friendly customer service throughout your visit. It’s great to know the experience felt straightforward and helpful.

We appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Peugeot Exeter からの回答

2026年3月22日

Hi Andrew,
Thank you so much for your excellent 5‑star review! We’re really pleased to hear that your experience at Peugeot Exeter was such a positive one. It’s great to know that our sales assistant provided thorough knowledge of the Motability scheme and took the time to listen carefully to your needs, ensuring the vehicle suited you perfectly.
We’re also delighted that every question you had was clearly answered and that your handover was smooth, detailed, and issue‑free — exactly the level of service we aim to deliver.
Thank you again for taking the time to share your feedback. We hope you enjoy your new vehicle and we’re always here if you need any support in the future.
Kind regards,
Liza.

Vertu Motors - Peugeot Exeter からの回答

2026年3月17日

Good afternoon Deborah,

Thank you for taking the time to leave a review. I’m really pleased to hear Glen looked after you so well. His friendly approach, helpful attitude, and strong knowledge of the car clearly made a positive difference to your experience. It’s great to know he was able to answer all your questions and guide you smoothly through the buying process.

We really appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Peugeot Exeter からの回答

2026年3月14日

Hi Mark,
Thank you so much for your brilliant 5‑star review. We’re delighted to hear that you received such a warm welcome at our Marsh Barton Peugeot showroom and that you’re enjoying your beautiful new car. It’s wonderful to know that Phillip and Stuart made the experience easy, enjoyable, and centred around your needs — exactly what we aim for.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza

Vertu Motors - Peugeot Exeter からの回答

2026年3月12日

Hi there,
Thank you for your excellent feedback. We're really pleased to hear that Steve Duggan was so professional, approachable, and clear in answering all your questions. It’s great to know the car was presented in excellent condition and offered great value for its age and mileage.
We’re also glad to hear that, when an issue arose a few days later, Steve and the Vertu service team acted quickly to get the car booked into a local garage and resolved under the 3‑month warranty at no cost to you. Your satisfaction and peace of mind are extremely important to us.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Peugeot Exeter からの回答

2026年3月10日

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details = by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPGR1003 Kind regards Dawn

Vertu Motors - Peugeot Exeter からの回答

2026年3月10日

Good morning,

Thank you for your review. We're really pleased to hear that Steve was helpful and knowledgeable during your visit.

Kind regards,
Dean

Vertu Motors - Peugeot Exeter からの回答

2026年1月30日

Good afternoon Gaynor. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Phillip and the team. We hope to see you again soon. Happy motoring, Dean