This was my first time using Vertu Škoda Leicester and I was very impressed with their service. From start to finish I felt I was looked after and listened to about what I was looking for in my new ca... もっと見る
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We were made very welcome in the showroom, sales team were friendly but not over bearing, arranging a test drive with Linda at a convenient date for us.
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David Clarke and Arleigh Hill at Vertu Skoda Leicester have been great throughout the whole process. They were always easy to get hold of, kept us updated, and made everything feel straightforwar... もっと見る
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I booked my Skoda in for a service along with a few extras including wash & Vacuum. At the desk I was told it had all been done including the wash. On arriving home the wash and vacuum had not been... もっと見る
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企業情報
Vertu Motors - Skoda Leicester について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
414-416 Groby Road, LE3 9QB, Leicester, Leicestershire, 英国
- 0330 012 4047
4.8
優良
68件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 96％に回答しています
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Satisfied customer's review.
Salesperson listened to my requirements, she then searched available stock and found exactly what I wanted.
Car was in Nottingham and I went there, liked the car and called Linda to sell it to me.
Was offered a fair price for my trade-in (more than car-buying sites were offering).
I would award the "back room" part of the business 3 ½ stars - 11.00am collection delayed till 3.30pm; spare wheel pack requested at time order placed (3rd April), car collected 10th April, but spare wheel not yet ordered!
2026年4月11日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Hi Jim
Thank you for your detailed feedback. We're really pleased to hear that your salesperson took the time to listen to your requirements and was able to find exactly what you were looking for in stock. It’s great to know you travelled to Nottingham, liked the car, and that Linda was able to support you through the purchase. We’re also glad you were offered a fair trade‑in price — especially one higher than the car‑buying sites.
We’re sorry, however, to hear about the delays on the day of collection and the issue with the spare wheel pack not being ordered. We completely understand how frustrating this must have been, especially after planning for an 11am handover. Your comments are very important, and we’ll make sure this feedback is passed on so the “back room” processes can be improved.
Thank you again for sharing both the positives and the areas where we can do better — your honesty helps us continue improving the experience for all customers.
Kind regards
Dawn
Friendly & helpful
Friendly, helpful, and low pressure. Dealt with Mike Sirrell and Dave Clarke, who made the process of buying a car simple and painless, thank you
2026年4月3日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Good afternoon Rob,
Thank you for your feedback. I’m really pleased to hear that Mike and Dave made the process simple and stress-free for you, with a friendly and low-pressure approach. That’s great to hear.
Kind regards,
Dean
Good efficient service on the sale of a used Skodaa
The part exchange of my Skoda Citigo and the purchase of a newer used model was dealt with by Dave Ilett. He offered a friendly and comprehensive customer experience.
2026年3月20日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Thank you for sharing your feedback. We’re pleased to hear that your part exchange and purchase experience was handled so smoothly. It’s great to know that Dave provided a friendly and comprehensive level of service throughout the process.
If you need any further support, we’re always happy to help.
Kind regards,
Matthew
What seamless stress free and…
What seamless stress free and professional experience from a very professional friendly members of staff (Linda and Mathew) all in all a brilliant job
2026年3月20日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Hi Ken,
Thank you for the fantastic 5‑star review. It’s wonderful to hear how seamless, stress‑free and professional your experience was. Linda and Mathew will be thrilled with your comments — their friendly, professional approach clearly made a great impression.
Kind regards,
Kerry
Loving my new Škoda Kamiq
Loving my new Škoda Kamiq. The moment I walked into the showroom at Vertu Leicester, all the staff were genuinely friendly and helpful. There was no pressure at all by the sales team which really put me at ease. I was given two test drives to help me make the decision on which car to purchase. Michael and Matt from the sales team really looked after me and the finance managers Matt and Dave ensured that I drove away with the car I wanted at the best price. Thank you!
2026年3月14日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Good afternoon Rosie,
Thank you for taking the time to share such a lovely review. I’m really pleased to hear how much you’re enjoying your new Škoda Kamiq — it’s a fantastic choice, and it’s great to know the whole experience at Vertu Leicester made the decision feel right.
It’s wonderful that you felt welcomed from the moment you arrived, with friendly, helpful staff and no pressure at any stage. Being able to take two test drives to compare options clearly helped you choose with confidence, and it’s great to hear how well Michael and Matt looked after you throughout the process.
I’m also glad that Matt and Dave in the finance team ensured you drove away in the car you wanted and at the best price — exactly the outcome we aim for.
Thank you again for your kind words. I’m delighted your experience was such a positive one.
Kind regards,
Dean
Sales team and sales managers could not…
Sales team and sales managers could not have been more helpful. Mike and Matt(salesmen) have been very helpful, the rest of the staff so polite in the garage, Matt and Dave the sales managers were really helpful, the call takers in the central hub always polite and obliging. My only comment would be that they could do with a central receptionist for taking and passing on the messages as the sales staff were always so busy! (This is not a complaint, just an observation) We are very happy with our two new Skodas, and would /will be singing these praises to others. Dave and Rosie.
2026年3月14日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Hi Dave & Rosie,
Thank you both for your fantastic 5‑star review. We’re delighted to hear that your experience at Škoda Leicester was so positive. It’s wonderful to know that Mike and Matt provided great support throughout, and that the wider team — including the sales managers, garage staff, and central hub — were all polite, helpful, and attentive.
We really appreciate your thoughtful observation regarding a central receptionist. Feedback like yours is invaluable in helping us continue to improve our service, and we’ll make sure it’s passed on to the management team for consideration.
It’s brilliant to hear that you’re happy with your two new Škodas, and we’re grateful for your intention to recommend us to others. Your kind words mean a great deal to everyone at the dealership.
Thank you again for taking the time to share such detailed feedback.
Kind regards,
Liza
I had a great experience buying my car…
I had a great experience buying my car from Matthew today. The entire process was smooth, professional, and stress-free from start to finish. The vehicle was in excellent condition, fairly priced, and exactly as described. I really appreciated the honesty and transparency throughout the process. Financing was also explained clearly, and everything moved along much faster than I expected.
I’m very happy with my purchase and would definitely recommend this dealership to anyone looking for a reliable car and excellent customer service.
2026年3月3日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Good morning Chris,
Thank you for sharing such a positive review. It’s great to hear that your experience with Matthew was smooth, transparent and completely stress‑free from start to finish. I’m really pleased the car matched your expectations in condition and price, and that the finance options were explained clearly and efficiently.
It’s fantastic to know you’re happy with your purchase and confident recommending the dealership to others — feedback like this really means a lot.
Wishing you many enjoyable miles in your new car.
Kind regards,
Dean
The salesman
The salesman, Dave Ilett, was great. Very approachable and knowledgeable about the cars.
2026年3月10日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Hi Terry
Thank you for your lovely feedback. We're really pleased to hear that Dave was great to deal with — approachable, friendly, and knowledgeable about the cars. Your comments are truly appreciated.
Kind regards
Dawn
Superb service from Dave Illet start to…
Superb service from Dave Illet start to finish. Product knowledge that led us to the best model. Kept us informed of delivery as needed. This is my fourth Skoda and wont be my last. Thanks Groby Skoda
2026年3月9日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Good afternoon Mr Tolton,
Thank you for your review. We're really pleased to hear that Dave supported you so well from start to finish. It’s great to know his product knowledge helped guide you to the right model and that you were kept updated on delivery throughout the process. We're delighted to hear this is your fourth Škoda and that you continue to have such positive experiences with the brand.
Kind regards,
Dean
Friendly and efficient service.
Linda efficiently talked us through all the paperwork explaining what they referred to. She then drove us to a garage to make sure the fuel tank was well filled before we drove home.
Friendly service in an impressive and busy dealership.
2026年3月5日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Thank you for sharing your experience. We're pleased to hear that Linda clearly explained the paperwork and even accompanied you to the garage to ensure you were set for your journey home. It’s great to know you found the service friendly and the dealership impressive.
If you need anything further, we’re always here to help.
Kind regards,
Matthew
100% positive experience
Staff were friendly, professional and patient in response to all my questions. I never felt pressured in anyway. Linda was superb on handover day and took me through all the details of setting the car up before driving away.
I will not hesitate to use Vertu Skoda Leicester again!
2026年3月1日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Hi Jane,
Thank you so much for your wonderful 5‑star review! We're delighted to hear that you found our team friendly, professional and patient throughout your experience. It’s great to know you never felt pressured and that Linda made your handover day so smooth and informative.
We truly appreciate your kind words and your trust in Vertu Škoda Leicester. We look forward to welcoming you back again in the future!
Kind regards,
Liza
Vertu Motors - Skoda Leicester からの回答
Hi Tony,
Thank you for your excellent 5‑star review. We’re delighted to hear that David once again took care of everything so superbly. He’ll really appreciate your kind words.
Kind regards,
Liza
Vertu Motors - Skoda Leicester からの回答
Thank you for your great feedback! We’re delighted to hear you enjoyed our friendly, professional service and are pleased with your new car.
Kind regards, Keith
Friendly staff
Friendly staff, especially David Illet who was always smiling, offered us hot drinks and always made us feel welcome every time we entered the dealership. The manager was also very pleasant and explained everything to us thoroughly. I am extremely happy with my new purchase.
2026年2月19日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Thank you for your wonderful feedback. We’re delighted to hear that our team made you feel so welcome, especially David, whose friendly approach and attention to detail clearly stood out. It’s also great to know the manager took the time to explain everything thoroughly.
We’re thrilled that you’re so happy with your new purchase.
Many thanks,
Chloe
A tale of two halves.
This is a difficult review to write. We travelled 40 miles to view the car we were interested in. Our first salesman was good at the beginning but things quickly went downhill. We weren't able to get hold of him and promised callbacks never happened. It took making a nuisance of ourselves to get anywhere. As we live 40 miles away, the vast majority was due to be completed online and over the phone. We couldn't simply pop in. We did test drive the car and put a £500 deposit down to secure. We were eventually told that said salesman was off sick and then on a training course. None of this was communicated to us until after the fact and after becoming irritated that we weren't progressing with the purchase of the car. Even when he returned to work, we just couldn't get through to him to progress the sale. On the odd occasion we were successful with emails but not often.
We were part exchanging our old car and was offered a reasonable price for it. It had less than 2 weeks left on the MOT. This was communicated openly and truthfully from the very beginning. A few days before the mot expired, we received an email from the original salesman to ask us to mot the car and used the excuse of safety reasons. We were having the car delivered and the px picked up. As we'd been upfront from the beginning, we refused. This seemed to fall on deaf ears and it took me getting mad for him to listen and accept that we weren't going to be penalised for his shortcomings.
The original salesman told us that only one of us had to be here to accept delivery of the car. My fiancé was the registered owner of both vehicles and he had signed the purchase forms so was the customer, not me. I had a niggle that I'm glad i listened to as it turned out to be incorrect. My fiancé did need to be here for the handover.
In the end, we kicked up a fuss and was put with another salesman. Dave Ilett has completely done a 180 on our experience. The 3 stars are for him.
David Clarke, the manager, has also been fantastic with our irritations and did his best to put everything right. We are grateful for that.
John, they gentleman who delivered the car was lovely. The new car arrived on a trailer and the part exchange car was taken back to the showroom on the same trailer. No mot required.
2026年2月12日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Chloe
Mike made our experience easy and…
Mike made our experience easy and stress free. He explained everything well and easy enough to understand.
2026年2月13日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Hi Robert
Thank you for your lovely feedback. We're really pleased to hear that Mike made your experience easy and stress‑free, and that he explained everything clearly and in a way that was easy to understand. Your comments are truly appreciated.
Kind regards
Dawn
Great experience buying from Skoda…
Great experience buying from Skoda Leicester. Linda that dealt with our purchase of a new Skoda Karoq was
a very nice lady with years of experience in the motor trade. Linda took her time explaining everything and
answered our questions keep up the good work Linda and a big thankyou from me and my wife
2026年2月11日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Hi Dennis
Thank you for your lovely feedback. We're delighted to hear you had a great experience buying from Škoda Leicester. It’s wonderful to know that Linda looked after you so well — her years of experience and friendly, patient approach really do make a difference. We're pleased she took the time to explain everything clearly and answer all your questions.
We’ll be sure to pass on your kind words. Thank you again from all of us, and we hope you and your wife enjoy your new Škoda Karoq.
Kind regards
Dawn
David Ilett as always looked after me…
David Ilett as always looked after me and found me my perfect car. Always helpful and takes the time to find exactly what you need. Also the manager David Clarke was very helpful too.
I would like to mention though that since Vertu has taken over Skoda Leicester and removed the receptionist, Sharon, the place is not the same no one to meet and greet and make you feel relaxed until someone is available to help. Miss that aspect. The call centre seems to just send everyone in without checking with the dealership.
2026年2月10日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Hi Victoria
Thank you for taking the time to leave such thoughtful feedback. We're delighted to hear that David Ilett once again looked after you so well and helped you find your perfect car. It’s great to know he consistently takes the time to understand exactly what you need. We're also pleased to hear that manager David Clarke was helpful and supportive throughout your visit.
We really appreciate you sharing your honest thoughts about the changes since Vertu took over Skoda Leicester. Your feedback regarding the removal of the receptionist and the impact this has had on the welcome and overall atmosphere is genuinely valuable. We understand how important that first point of contact can be in helping customers feel relaxed and supported. Your comments about the call centre process have also been noted, and we will ensure they are passed on to the relevant teams for review.
Thank you again for your kind words and constructive feedback — it truly helps us continue improving the experience for all our customers.
Kind regards
Dawn
Had a wonderful experience at vertu…
Had a wonderful experience at vertu Škoda sales team were very helpful and made it a great experience and lm extremely happy with my new car and the service I received
2026年1月2日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Good morning Paul. Thank you for sharing your wonderful experience with us. We’re delighted to hear that our Škoda sales team were helpful and made the whole process enjoyable for you. It’s fantastic to know you’re extremely happy with your new car and the service you received — that’s exactly the experience we strive to deliver.
We truly appreciate you taking the time to leave this feedback, and we hope you enjoy every moment with your new Škoda.
Kind regards,
Dean
A Smooth Day
It was a gloomy and a cloudy day. On entering the showroom we were greeted by friendly, and helpful staff. They wore a smile too. Mike Sirell our sales consultant, made everything very easy and possible for us. Free Vending machine drinks were at our disposal. Hot chocolate was great. I believe we got a good deal. Thankyou Michael. NV.
2026年1月23日
自発的なレビュー
Vertu Motors - Skoda Leicester からの回答
Thank you for sharing such lovely feedback. It’s great to hear the team gave you such a friendly welcome and that Mike made everything easy throughout your visit. We’re delighted you felt well looked after — and enjoyed the hot chocolate too. We really appreciate your comments.
Kind regards,
Keith
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