Vertu Motors - Toyota Barnsley レビュー 

Vertu Motors - Toyota Barnsley からの回答

2026年3月13日

Hi Nader,
Thank you for your great 5‑star review. We’re really pleased to hear that you found it a friendly place to buy a car. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Liza

Vertu Motors - Toyota Barnsley からの回答

2026年3月13日

Hi Christine,
Thank you for your lovely 5‑star review. We’re delighted to hear that you found James Hare very helpful during your visit. Your feedback is greatly appreciated, and we’re pleased he was able to support you so well.
Kind regards,
Liza

Vertu Motors - Toyota Barnsley からの回答

2026年3月12日

Good morning David,

Thank you for sharing your feedback. It’s great to hear you had another positive experience at Vertu Barnsley, and I’m really pleased that Dan made the process so straightforward. His friendly, helpful approach — without any pressure — is exactly what we aim for, so it’s lovely to know that stood out to you.

I’m glad everything went smoothly with no issues, and your recommendation means a lot.

Wishing you many happy miles in your new car.

Kind regards,
Dean

Vertu Motors - Toyota Barnsley からの回答

2026年3月10日 に更新

Thank you for your valuable feedback. We as a business listen to all of our customers and whilst the majority of the feedback we get is very positive, there are rare occasions where we miss something. We use this type of feedback to continually improve our performance. In this instance it looks as though we have not cleaned your car whilst it has been in our service department. I am sorry that this was the case. I’m sure your Service Advisor on the day will have explained that our offering on the day is a Complimentary Wash and Vac which is not a full valet – we do however have a separate service which offers this for a charge should a customer need it, and they are able to book in advance. In terms of value for money and as a returning Toyota Customer you don’t just have your car serviced when you come into the service department – you initiate the next years warranty on your car which continues every time you have your car serviced up to 10 years or 100,000 miles (whichever occurs sooner). This is and industry leading offer. Looking at the age of your car the service you have had will have been the second year service which is always more expensive due to your car needing more at that stage in its life. I am sure your Service Advisor will also have told you about the Free of Charge 12-month Insurance Excess Protection you also receive as a returning Toyota customer? If not please let me know as this is a new addition to our Service Customer benefit package. I know that my Aftersales Manager has been in touch to discuss your feedback and will also have investigated why your car wasn’t washed and vacuumed on the day. Thank you for being a Toyota and Vertu customer and thanks again for your valuable feedback’.

Regards,

Andy Brown
CMA General Manager

Vertu Motors - Toyota Barnsley からの回答

2026年3月7日

Thank you for your great review. We're really pleased the purchase was smooth and that our team made the experience easy and friendly. We appreciate your recommendation and hope you enjoy your new van.
Kind regards,
Matthew

Vertu Motors - Toyota Barnsley からの回答

2026年3月5日

Hi Dominika,
Thank you so much for your kind words. We're delighted to hear that you feel well looked after by the team. Providing a professional and caring service is something we take great pride in, so it’s wonderful to know this has been your experience.
Simon will be especially pleased to hear your feedback — he always strives to support our customers, and your appreciation means a lot.
Thank you again for taking the time to share your review.
Kind regards,
Liza

Vertu Motors - Toyota Barnsley からの回答

2026年3月4日

Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Vertu Motors - Toyota Barnsley からの回答

2026年3月3日

Hi Michael,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you had such a smooth and enjoyable experience from start to finish. It’s wonderful to know that everything was clearly explained and that you were kept fully informed throughout the process.
We’re especially pleased to hear your kind words about the team’s professionalism, friendliness and helpfulness — and Simon will be thrilled with your special mention. We’re so glad you’re thrilled with your new car!
Thank you again for your recommendation. It means a great deal to everyone at Vertu Toyota Barnsley.
Kind regards,
Liza

Vertu Motors - Toyota Barnsley からの回答

2026年2月28日

Hi Christine,
Thank you for the fantastic 5‑star review. It’s great to hear you received such brilliant service and found the team so helpful and knowledgeable — they’ll be really pleased with your feedback.
Kind regards,
Kerry

Vertu Motors - Toyota Barnsley からの回答

2026年2月25日

Thank you for your kind review. I’m pleased to hear the staff went above and beyond and provided such professional, courteous service. We really appreciate your feedback.
Kind regards, Keith

Vertu Motors - Toyota Barnsley からの回答

2026年2月25日

Thank you for your lovely feedback. It’s great to hear you always find Vertu Barnsley welcoming and supportive. I’m especially pleased that James provided the courteous, friendly and pressure-free service you value when buying your new car.
Kind regards, Keith

Vertu Motors - Toyota Barnsley からの回答

2026年2月24日

Good afternoon Ellen,
Thank you for your review. We're really pleased to hear that you’re happy with your car and the service you received from the team.
If there’s ever anything more we can help with, please feel free to get in touch.
Kind regards, Dean

Vertu Motors - Toyota Barnsley からの回答

2026年2月24日

Hi John,
Thank you for the brilliant 5‑star review. We’re really pleased to hear you received good service and found the team knowledgeable and friendly. It’s wonderful to know this is your second car from us, and we truly appreciate your continued trust and recommendation.
Kind regards,
Kerry

Vertu Motors - Toyota Barnsley からの回答

2026年2月21日

Good afternoon Sue,
Thank you for your lovely review — I’m really pleased to hear everything went smoothly from start to finish.
Kind regards,
Dean

Vertu Motors - Toyota Barnsley からの回答

2026年2月21日

Good afternoon Carol,
Thank you for taking the time to share your feedback. I’m really pleased to hear that your experience at Toyota Barnsley has been so positive. It’s great to know that every member of the team — from top to bottom — has been friendly, knowledgeable, and willing to go the extra mile to make your visit better.
I’m also delighted to hear that Simon looked after you so well. Being both professional and approachable is exactly what we aim for, and he’ll really appreciate your kind words.
Kind regards,
Dean

Vertu Motors - Toyota Barnsley からの回答

2026年2月20日

Good afternoon Charlotte,
Thank you for sharing your lovely feedback. I’m really pleased to hear that Tony and Alex made the whole process easy and enjoyable for you. It’s great to know they were kind, friendly, and took the time to explain everything clearly.
I’m also glad the car was prepared to such a high standard when you came to collect it — that’s exactly the experience we aim to deliver.
Kind regards,
Dean

Vertu Motors - Toyota Barnsley からの回答

2026年2月19日

Thank you for your lovely review, Julie. I’m so pleased to hear you felt relaxed and supported from the moment you arrived. It’s wonderful that Alfie took the time to explain everything clearly, especially the tech, and made sure you had the space to think about what you wanted. I’m also glad the showroom felt welcoming and that the whole team helped make your visit such a positive experience. Your recommendation means a great deal to us.

Kind regards,
Danielle

Vertu Motors - Toyota Barnsley からの回答

2026年2月17日

Hi Simon,
Thank you for leaving this review. We are so pleased to hear that you received first class service from Darren Sawdon and Tony Thomas at Toyota Barnsley. It is wonderful to know they both made your recent Toyota Prius plug in purchase such a positive experience.
Your feedback is very much appreciated.
Kind regards,
Danielle

Vertu Motors - Toyota Barnsley からの回答

2026年2月10日

Thank you for your review. I’m delighted to hear that Adam and the team couldn’t have been more helpful. I’ll make sure your great feedback is passed on to them.
Kind regards, Keith

Vertu Motors - Toyota Barnsley からの回答

2026年2月3日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith