Vertu Motors - Toyota Doncaster レビュー 

139
TrustScore 5段階評価の5

4.8

Quest Park, Wheatley Hall Road, DN2 4LT Doncaster, South Yorkshire, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My experience of buying a used car from Vertu Toyota was perfect from start to finish. The sales rep Mo provided a brilliant service throughout the process from test driving two different options, the... もっと見る

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5つ星のうち5の評価

Excellent Customer Service by Julie at Vertu in Doncaster. Makes such a difference to have a salesperson who isn’t pushy yet has the knowledge to help you make a decision - the right decision! 100% re... もっと見る

5つ星のうち5の評価

Greg, Dave & team at Doncaster vertu Toyota were a joy to deal with. They jumped through hoops to overcome Toyota overseas poor supply issues, I was kept upto date throughout the process and they mana... もっと見る

企業が回答しました

5つ星のうち5の評価

This was a very smooth experience thanks to Vertu Toyota's streamlined process. I would recommend Vertu Toyota Doncaster to friends and family because Sales Executive Callum Mullins was very kind and... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Toyota Doncaster について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • Quest Park, Wheatley Hall Road, DN2 4LT, Doncaster, South Yorkshire, 英国

  • 0330 012 3474

4.8

優良

TrustScore 5段階評価の5

139件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(139)

過去12か月のレビュー数: 13,521

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5つ星のうち5の評価

First Class Service

The team at Doncaster provided us with exceptional customer service throughout the process, from initially viewing the car, the test drive, placing the order, right through to delivery, we experienced knowledgeable,professional, yet personal service, which is all too rare these days.
At handover Mo was lovely, kind and patient whilst introducing me to my new car….the ultimate professional.
We would not hesitate to recommend the team at Doncaster. It was a pleasure to deal with them.

2025年9月24日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Thank you so much for your kind words! We are so happy to hear that Mo and the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

5つ星のうち5の評価

The salesperson Mo was really friendly…

The salesperson Mo was really friendly throughout the whole process. She made sure I had a great experience and thoroughly explained all the controls and answered all my questions.

2025年9月12日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Thank you so much for your kind words! We are so happy to hear that Mo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

5つ星のうち5の評価

Fantastic from accommodating us

Fantastic from accommodating us, explained properly the details of all documents and the he assistance of Mr Dan Beagley and Mr Greg, fabulous, Thank you very much for the opportunity, God bless…

2025年9月5日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Good morning Arnold. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Dan and the team. We hope to see you again soon. Happy motoring, Dean

5つ星のうち5の評価

Recent experience.


We have been buying our cars from Toyota Doncaster now Vertu for over 10 years and have always had good service and aftercare each time.
Very happy with our recent experience and purchase.

2025年9月5日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Good afternoon Susan. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

Great experience

Well satisfied with my new car. Really good experience Toyota in Doncaster. Liam made the experience really easy No fuss. Definitely recommend Liam

2025年9月6日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Good morning Liam. Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Second car bought from Dan at Vertu…

Second car bought from Dan at Vertu Doncaster. Really supportive and everything ready as promised. Takes time to listen to customer needs and goes the extra mile to ensure satisfaction.

2025年9月1日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Good afternoon Simon. Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Excellent service from everyone at…

Excellent service from everyone at Toyota Doncaster. A special thanks to Liam Massey. He was superb.

2025年9月2日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Excellent

Excellent! Great customer service and love my new car - arrived quickly and easily. Thank you!

2025年9月1日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

The lady who served us was simply…

The lady who served us was simply lovely this made us so at ease. And her assistance sorted all our queries out.

2025年8月30日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

5つ星のうち5の評価

Aisha at vertu doncaster was the best…

Aisha at vertu doncaster was the best sales person I've ever had the pleasure to deal with.i would definitely recommend her and vertu doncaster 100%.everything was so easy and I love my car

2025年8月28日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Good morning Bryan. Thank you so much for your kind words! We are so happy to hear that Aisha was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

This dealership is fantastic

I was already very satisfied with this superb dealership after my initial purchase of a Yaris Hybrid and it has just passed its first MOT with flying colours!
I opted to wait in the showroom whilst the MOT was done and Jackie treated me like a VIP, bringing regular coffee and biscuits and making time for a chat too. She is the perfect person to greet and look after clients, so Thank You, Jackie !! Kira helped me with my phone connection in the car; thanks very much to you too. Dan came to chat with me (he sold the car to me 18 months ago!) and Liam also greeted me, as he always does. Toyota is a great brand and Vertu Doncaster is a super flagship for the brand. I enjoy every visit!! Thank you, gals and guys!!

2025年8月13日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Good afternoon Adele. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Jackie, Kira, Liam and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

5つ星のうち1の評価

Servicing department not anymore efficient

I have always dealt with Burrows since buying our car in June 2022 and every servicing has always been smooth. Booked for servicing this year with Vertu and all the jobs could not be completed in one go which I was okay with. As a result, we agreed they will pick the car up about 10 days later but they did not. I missed a call from them with a VM saying there was a mistake regarding the pick up and I should ring them back and they will sort it out. I rang, and as usual, everyone in the servicing department was busy so they will give me a call back. It's been 2 days!!!, no call back, no updates. Rang again this morning only to be told the same thing - someone will give me a ring back.

The service has become so frustrating and disappointing to say the least. I have never had to write a review about any service but this service being provided by Vertu needs to be better - so yes, I do need to take out some time to write this hoping they will improve or just bring back Burrrows.

2025年7月2日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks, Matthew.

5つ星のうち5の評価

Purchased a new car from Vertu Toyota

Purchased a new car from Vertu Toyota, Liam looked after the purchase for us and the sale went very easy, I have used Burrows for the last 2 cars purchased and the change to Vertu hasn't changed the way they look after you. Many thanks for sorting everything.

2025年6月27日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち1の評価

When you are no longer valued as a loyal customer

My mother has just booked her Service and MOT as she does each year with Toyota Doncaster. She asked for her car to be collected from her home as she did last year, which cost her £10 extra. This year she was told it would be £60… yes you read that right SIXTY POUNDS!!
How?? Please explain why you are asking for 6 times as much this year.
She’s an octogenarian on a pension but you are making this untenable. She’s been a customer for over 20 years and this is just a big slap in her face. I look forward to your reply.

2025年5月29日
自発的なレビュー
Vertu Motors  - Toyota Doncaster ロゴ

Vertu Motors - Toyota Doncaster からの回答

Good afternoon Heather. Thank you for taking your time to leave this review. We would like to address your concerns if you can please contact myself or Andy MacDonald at the dealership. Kind regards, Christopher Jackson - General Manager.

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