Had a great experience with Tom buying my new RAV4. I never felt pressured and felt well informed throughout the process. My car has arrived and is beyond expectations! 10/10.
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All staff in the dealership are very friendly and welcoming, the receptionist is very helpful and always offers refreshments and creates a relaxing atmosphere. The girls at the Servicing area are ve... もっと見る
企業が回答しました
Buying a new car can be very stressful. Maurice was very helpful, patient and courteous. He didn't push us to buy anything and listened to our preferences and made helpful suggestions. He went o... もっと見る
企業が回答しました
Sales advisor Sophie made the purchase of my new car seamless. I would highly recommend this dealership, and I intend to return when it's time to trade in.
企業が回答しました
企業情報
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
連絡先
860 Kennishead Road, G53 7RA, Glasgow, Scotland, 英国
- 0344 659 9390
4.5
優良
66件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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Changing Car for New Model
All staff in the dealership are very friendly and welcoming, the receptionist is very helpful and always offers refreshments and creates a relaxing atmosphere. The girls at the Servicing area are very friendly and efficient and keep you updated on the progress of your car. The Sales Executive Tom Kent was very personable and from the first telephone conversation I felt he was trustworthy. As a single older woman it is very important for me not to feel intimidated or inferior when changing cars and Tom certainly made me feel I was worth listening to. The whole process from beginning to end went very smoothly and I wouldn't hesitate to recommend the Vertu dealership to my female friends.
2026年6月30日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Good afternoon Anne,
Thank you for your wonderful feedback, it’s great to hear you found the whole team friendly, welcoming and supportive throughout. We’re especially pleased Tom made you feel comfortable, listened to and valued, and that the entire process ran so smoothly from start to finish.
Kind regards,
Dean
Toyota RAV4
Had a great experience with Tom buying my new RAV4. I never felt pressured and felt well informed throughout the process. My car has arrived and is beyond expectations! 10/10.
2026年6月30日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Thank you for your fantastic feedback. We’re delighted to hear that Tom made your experience so positive, keeping you well informed and ensuring a relaxed, pressure-free process.
It’s great to know your new RAV4 has exceeded your expectations—enjoy every mile!
Kind regards,
Matthew
Sales advisor Sophie made the purchase…
Sales advisor Sophie made the purchase of my new car seamless. I would highly recommend this dealership, and I intend to return when it's time to trade in.
2026年6月24日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Good afternoon,
Thank you for your kind feedback, it’s great to hear Sophie made the process seamless and that you’d happily recommend us. We look forward to welcoming you back in the future.
Kind regards,
Dean
Professional and great service
Tom took videos and sent information on a car i was interested in. He came with me for a test drive and showed me all the features the car has . He helped me to get everything set up to collect my new car with ease. When I got the car it was looking fantastic. Shining and looked like brand new. I was very happy with everything professional service from everyone involved.
2026年6月13日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Good afternoon Debra,
Thank you for your review. It’s great to hear that Tom provided such thorough support, from sending videos and information through to guiding you on the test drive and helping everything run smoothly for collection. We’re delighted the car was presented in such fantastic condition and that the whole experience felt professional from start to finish.
Kind regards,
Dean
Great service from Anthony and the…
Great service from Anthony and the team.
Car is fantastic.
2026年6月1日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Thank you for your great feedback. We’re delighted to hear you received excellent service from Anthony and the team, and that you’re pleased with your car.
Kind regards,
Matthew
Not the best experience I have had.
2026年5月26日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Good morning Jay. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JW3105 Kind regards, Dean
Great service from Sam
Great service from Sam from beginning to end.
Highly recommend.
2026年5月21日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Thank you for your kind review. It’s great to hear Sam looked after you so well from start to finish, and we really appreciate your recommendation.
Many thanks,
Chloe
My experience.
My experience was easy as always my sales person Sophie made the experience very easy answered any questions I had. Her manager Rachel gave me a great deal.
2026年5月22日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience was smooth and easy, as it should be.
It’s fantastic to know Sophie looked after you so well, making the process straightforward and ensuring all your questions were answered. We’re also pleased that Rachel was able to support in putting together a great deal for you — they’ll both be thrilled to hear your kind words.
We hope you’re enjoying your new car and look forward to welcoming you back again in the future.
Kind regards,
Keith
Buying a new car can be very stressful.
Buying a new car can be very stressful.
Maurice was very helpful, patient and courteous.
He didn't push us to buy anything and listened to our preferences and made helpful suggestions.
He went out of his way to get us the car we wanted and even spent time on his day off to facilitate our purchase. Super customer service indeed.
His personality and patience took the stress and worry out of our visits.
Thank you, Maurice for your understanding and taking so much trouble to get the car we wanted and making our whole experience relaxed and stress free.
We really appreciate all your hard work and patience.
2026年5月7日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Hi John
Thank you so much for taking the time to share such a heartfelt and detailed review — it really means a lot.
We completely understand that buying a new car can sometimes feel stressful, so it’s fantastic to hear that Maurice was able to make the whole experience relaxed and enjoyable for you. His patience, courtesy, and genuine willingness to listen to your preferences clearly made a real difference.
Going the extra mile — even spending time on his day off — really shows his dedication to making sure you got exactly the car you wanted. That level of customer care is something we’re very proud of, and your kind words highlight it perfectly.
We’re delighted that Maurice was able to take the stress and worry out of your experience and leave you feeling confident and happy with your purchase. Your appreciation will mean a great deal to him and the team.
Thank you again for choosing us.
Kind regards
Dawn
Vertu Motors - Toyota Glasgow からの回答
Thank you for your lovely feedback. I’m really pleased to hear you received great service — Thomas Cole will be delighted to know he made such a positive impression.
Many thanks,
Chloe
Second time as a customer at Vertu…
Second time as a customer at Vertu Toyota Glasgow and always well looked after. Maurice asked what I was looking for and then matched this with the spec of the car. Felt comfortable as we negotiated the terms and delighted to agree on the sale. Maurice was patient and attentive and explained everything. After sales care is always excellent too. Very happy customer and happy with my new car.
2026年5月8日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Thank you for your lovely feedback. We’re delighted to hear you’ve had another great experience with us at Vertu Toyota Glasgow. It’s wonderful that Maurice was able to match you with the right car, guide you through the process so patiently, and make you feel comfortable throughout. We’re also pleased to know our after‑sales care continues to impress. Enjoy your new car — we’re so happy you’re a returning and satisfied customer.
Many thanks,
Chloe
Great experience from start to finish
Great experience from start to finish !
Tom was very helpful and made it all very easy x
2026年5月6日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Hi Moyra,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a great experience at Vertu Toyota Glasgow from start to finish.
It’s lovely to know that Tom was very helpful and made the whole process easy for you — he’ll be really pleased to read your kind words.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Couldn't have asked for a kinder, more thoughtful service.
Furqan Idrees was whom I was dealing with, and he couldn't have made the process any smoother. He was transparent throughout, and answered any questions I had - and made the scary prospect of buying a car just that little less unnerving. Thank you so much!
2026年4月17日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Hi Kaiden
Thank you for your lovely feedback. We're delighted to hear that Furqan Idrees made the whole process so smooth for you. It’s great to know he was transparent throughout, took the time to answer all your questions, and helped make what can feel like a daunting experience much less unnerving. Your kind words will mean a great deal to Furqan and the team.
Thank you again for choosing us.
Kind regards
Dawn
Staff collected me from the airport so…
Staff collected me from the airport so that I could drive my new vehicle home.
2026年4月23日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Thank you for your feedback. We’re delighted to hear that the team went the extra mile by collecting you from the airport so you could drive your new vehicle home. Your kind comments are very much appreciated.
Kind regards,
Matthew
Glasgow Toyota branch great experience
Glasgow branch very helpful. I normally hate buying cars but Sam made the whole buying experience a lot of fun.
2026年4月24日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Thank you for your review. It’s great to hear the Glasgow team were so helpful, and that Sam made the buying experience enjoyable for you.
Many thanks,
Chloe
Great service from Tom K.
2026年4月24日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Thank you for your review. We’re pleased to hear you received great service from Tom K.
Many thanks,
Chloe
I had a great experience at Vertu…
I had a great experience at Vertu motors. Everything went smoothly and each step was explained well. Would highly recommend.
2026年4月11日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Hi Morag
Thank you for your lovely feedback. We're really pleased to hear you had such a great experience at Vertu Motors. It’s wonderful to know everything went smoothly and each step was clearly explained. We truly appreciate your high recommendation.
Kind regards
Dawn
Customer Service was brilliant
Customer Service was brilliant. Tom Kent at the Glasgow branch was so helpful and patient while we compared options for finance, we had our dog with us and he said we could bring her in, water bowl and treats provided too.
We managed to get a good price for trade in for our used car and drive away a new car the same day. Hassle free.
Thank you Tom!
2026年3月31日
自発的なレビュー
Vertu Motors - Toyota Glasgow からの回答
Hi Alice,
Thank you so much for taking the time to leave this brilliant 5‑star review. We’re delighted to hear that you received such great customer service at Vertu Toyota Glasgow.
It’s wonderful to know that Tom was helpful and patient while you explored your finance options, and that he made the experience comfortable for both you and your dog — treats and all! We’re also pleased you were happy with your trade‑in price and able to drive away in your new car the same day. Hassle‑free is exactly what we aim for.
Tom will be thrilled to read your kind feedback. Thank you again for choosing Vertu Motors.
Kind regards,
Liza.
Vertu Motors - Toyota Glasgow からの回答
Thank you for your feedback. We're delighted to hear that you found our staff both friendly and informative. We truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Vertu Motors - Toyota Glasgow からの回答
Hi Cameron,
Thank you for taking the time to leave this excellent 5‑star review. We’re really pleased to hear that your experience at Toyota Glasgow was easy and informative, helping you make a confident decision. That’s exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Liza.
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