Vertu Motors - Vauxhall Chesterfield レビュー 

Vertu Motors - Vauxhall Chesterfield からの回答

3日前に更新

Hi Emily,
Thank you for taking the time to share your feedback. I am very sorry to hear that you did not receive the call back you were expecting and completely understand your frustration.
This is not the level of service we aim to provide, and I apologise for the inconvenience and disappointment caused. We would welcome the opportunity to discuss this with you and see if we can assist further.
Please contact our Service Manager Greg Lee directly at greg.lee@vertumotors.com, and he will be happy to look into this matter personally.
Kind regards,
Kerry

Vertu Motors - Vauxhall Chesterfield からの回答

2026年7月9日

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Vertu Motors - Vauxhall Chesterfield からの回答

2026年7月2日

Good morning Sean,

Thank you for your fantastic feedback, it’s great to hear Ryan kept you informed throughout and made the whole process smooth and straightforward. We’re pleased you received such great customer service and enjoyed an easy handover of your new car.

Kind regards,
Dean

Vertu Motors - Vauxhall Chesterfield からの回答

2026年6月25日

Hi Jodie,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Ryan provided such great support in helping you with both your part exchange and your new car purchase. It’s wonderful to know you had such a positive experience and would choose to return in the future.
Your recommendation means a great deal to us, and we truly appreciate you sharing your feedback.
Kind regards,
Liza

Vertu Motors - Vauxhall Chesterfield からの回答

2026年6月20日

Hi Olivia,

Thank you for your fantastic 5-star review!

We’re so pleased to hear Al provided such a supportive and attentive experience, really listening to what you wanted and delivering on it. It’s especially great to know you felt comfortable and confident throughout – that’s exactly the experience we want every customer to have.

We’ll be sure to share your kind feedback with Al, and we look forward to welcoming you back when you’re ready for your next car!

Kind regards,
Kerry

Vertu Motors - Vauxhall Chesterfield からの回答

2026年6月5日

Hi Matt,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Chesterfield.
It’s wonderful to know that Gemma was so patient and supportive throughout the entire process. Your kind words about her being a credit to Vertu will mean a great deal, and she’ll be thrilled to read your feedback.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - Vauxhall Chesterfield からの回答

2026年5月22日

Hi Anthony

Thank you for your lovely feedback. We're really pleased to hear that Alan took the time to understand what you were looking for and stayed with you throughout the journey to get everything over the finish line.

That kind of commitment and customer‑focused approach makes all the difference, and your kind words will mean a great deal to him.

Vertu Motors - Vauxhall Chesterfield からの回答

2026年5月22日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Vertu Motors - Vauxhall Chesterfield からの回答

2026年5月15日

Good afternoon Emily,

Thank you for your fantastic review. It’s great to hear that Al made the whole process smooth and quick, and that you’re absolutely delighted with your new car. Providing excellent service from start to finish is exactly what we aim for, and we really appreciate your recommendation.

Kind regards,
Dean

Vertu Motors - Vauxhall Chesterfield からの回答

2026年4月28日

Hi Laura
Thank you so much for your fantastic feedback. We're delighted to hear that you once again received outstanding service and professionalism from Alan and Sam. It’s wonderful to know they consistently go above and beyond, and that nothing is ever too much trouble — exactly the level of care we aim to provide.
Your loyalty and kind words truly mean a great deal to the team. Thank you for choosing us time and again ☺️
Kind regards
Dawn

Vertu Motors - Vauxhall Chesterfield からの回答

2026年4月22日

Dear Simeon,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the staff friendly and that the service you received was quick and efficient.
Your comments are very much appreciated and will be shared with the team at Vauxhall Chesterfield. Thank you again for choosing us.
Kind regards,
Liza

Vertu Motors - Vauxhall Chesterfield からの回答

2026年4月21日

Dear Ja Pat,
Thank you for taking the time to share your feedback and for your continued loyalty to our dealership over the years. We’re delighted to hear that your recent visit was such a positive experience.
Your kind comments about Simon are greatly appreciated. It’s wonderful to know that he was pleasant, extremely helpful, and able to provide advice you felt confident and comfortable trusting. That level of service is exactly what we strive to offer.
Thank you for your recommendation of Vertu Vauxhall Chesterfield on Chatsworth Road. We truly value your support and look forward to welcoming you again in the future.
Kind regards,
Liza

Vertu Motors - Vauxhall Chesterfield からの回答

2026年4月8日

Good afternoon Craig,

Thank you for the recommendation and for sharing such positive feedback. It’s great to hear that the team at Vauxhall Chesterfield made the process friendly, helpful and pressure-free. I’m pleased Ben kept in touch throughout and made everything straightforward, with no hard sell.

Kind regards,
Dean

Vertu Motors - Vauxhall Chesterfield からの回答

2026年4月7日

Hi CR,
Thank you for taking the time to leave this lovely 5‑star review. We’re delighted to hear that Rhys, Ryan and Gemma were so helpful during your visit to Vertu Vauxhall Chesterfield.
Your kind feedback means a great deal to the team, and we truly appreciate you sharing your experience.
If there’s anything more we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.

Vertu Motors - Vauxhall Chesterfield からの回答

2026年3月25日

Thank you for taking the time to share your feedback. We’re delighted to hear that you were so well looked after and that you found the service both friendly and professional. It’s also great to know the car was well prepared and that everything was clearly explained — providing clarity and confidence is exactly what we aim for.
We truly appreciate your custom and hope you enjoy every moment with your new vehicle.
Kind regards,
Keith

Vertu Motors - Vauxhall Chesterfield からの回答

2026年3月18日

Good afternoon Sue,

Thank you for sharing your lovely feedback. I’m really pleased to hear the service you received was friendly, helpful, and never pushy — exactly how it should be.

It’s great that the team member took the time to show you the available vehicles, and when nothing felt quite right, went the extra mile to track down the perfect one from another branch. Keeping you updated throughout and supporting you again on collection day shows real care and attention to your experience.

I’m delighted you found the right car with the right support.

Kind regards,
Dean

Vertu Motors - Vauxhall Chesterfield からの回答

2026年3月12日

Good afternoon Nigel,

Thank you for sharing your feedback. I’m really pleased to hear Ben was helpful and reassuring throughout your visit, and that everything was completed as quickly as you expected. It’s great to know the process felt smooth and straightforward.

If there’s ever anything more we can help with, we’re always here.

Kind regards,
Dean

Vertu Motors - Vauxhall Chesterfield からの回答

2026年3月10日

Good afternoon John,

Thank you for your review. We're really pleased to hear how well you were supported throughout your visit. It’s great to know the sales manager took the time to go through everything clearly and in detail, without any pressure, and helped you find the right vehicle for your needs. We're delighted the experience was such a positive one, and it means a lot that you’d be happy to return when it’s time for your next car.

Kind regards,
Dean

Vertu Motors - Vauxhall Chesterfield からの回答

2026年3月8日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1B0803 Kind regards, Matthew.

Vertu Motors - Vauxhall Chesterfield からの回答

2026年2月21日

Thank you for sharing your experience, Rich. We’re thrilled to hear that your Grandland Ultimate purchase went so smoothly and that the customer care you received stood out from start to finish. It’s wonderful to know the whole team — from the dealership to the admin staff — made such a positive impression.
A special thank you for your kind words about Alan. We’re delighted to hear he provided honest, customer‑focused support and helped ensure everything went through seamlessly.
We really appreciate your recommendation and look forward to welcoming you back for your next car.
Many thanks,
Chloe