Vertu Motors - Vauxhall Crewe レビュー 

Vertu Motors - Vauxhall Crewe からの回答

2026年7月3日

Thank you for your great feedback. We’re delighted to hear that Billy provided such helpful and knowledgeable support, making your experience a positive one from start to finish.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Matthew

Vertu Motors - Vauxhall Crewe からの回答

2026年7月3日 に更新

Good morning, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. I will personally investigate the situation and will be in touch with you directly to discuss further. Kind regards, Matthew Knowles, General Manager

Vertu Motors - Vauxhall Crewe からの回答

2026年6月4日 に更新

Thank you so much for your wonderful feedback! We’re delighted to hear that Billy provided such an amazing, seamless, and professional experience for you. It’s great to know he was able to answer all your questions and make the whole process enjoyable. Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Billy.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith

Vertu Motors - Vauxhall Crewe からの回答

2026年6月1日

Good morning Mark,

Thank you for your review. It’s great to hear Natalia made everything clear and easy, and that you received such excellent service throughout.

Kind regards,
Dean

Vertu Motors - Vauxhall Crewe からの回答

2026年5月7日

Good afternoon Vivien,

Thank you for your review. It’s great to hear that Jason looked after you so well from start to finish, making the whole process warm, welcoming, and pressure‑free. Staying in touch even after collection to check everything was right really shows the level of care we aim to provide. We’re delighted you had such a positive experience with the team.

Kind regards,
Dean

Vertu Motors - Vauxhall Crewe からの回答

2026年5月6日

Good afternoon Stacey,

Thank you for your feedback. It’s great to hear that Anthony and Geoff were extremely helpful in clearly explaining the options available to you as your agreement was coming to an end. We’re pleased they were able to support you and make the next steps easy to understand.

Kind regards,
Dean

Vertu Motors - Vauxhall Crewe からの回答

2026年4月27日

Good morning Mark,

Thank you for your review. I’m really pleased to hear that you found the team knowledgeable and friendly, and that your experience was a positive one.

Kind regards,
Dean

Vertu Motors - Vauxhall Crewe からの回答

2026年4月23日

Dear Sue,
Thank you for taking the time to share your feedback and for visiting us at Vauxhall Crewe. We’re really pleased to hear that Ben made you feel welcome and clearly talked you through the options available during your review.
It’s great to know that you enjoyed the test drive of the Astra, even if the timing isn’t quite right just yet, and that Jeff was able to explore alternative options for you without any pressure. We truly appreciate you sharing how understanding and supportive both Ben and Jeff were — respecting our customers’ circumstances and preferences is very important to us.
Thank you again for your kind comments. We’ll be ready to help whenever the time is right, and we look forward to welcoming you back in the future.
Kind regards,
Liza

Vertu Motors - Vauxhall Crewe からの回答

2026年4月19日

Thank you so much for your wonderful feedback.
We’re delighted to hear that Anthony McIntyre went above and beyond to ensure everything was perfect for you. It’s fantastic to know that he understood exactly what you were looking for and made the whole journey of choosing your vehicle feel easy and worry-free. Providing that level of reassurance, attention, and personal service is exactly what we strive for.
Your kind words will mean a great deal to Anthony and will be proudly shared with the wider team. We’re so pleased we could support you in finding the right vehicle and make the experience such a positive one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith

Vertu Motors - Vauxhall Crewe からの回答

2026年4月16日

Hi there,
Thank you for the excellent review. It’s wonderful to hear you were so well looked after by the team, and especially by Natalia.
Her friendly, knowledgeable, and patient approach really shines through in your comments — giving you plenty of time to ask questions, take a test drive, and understand every step of the process. That’s exactly the experience we want every customer to have.
Great to hear the car was immaculate and beautifully presented too. Delighted you’re so happy all round.
Kind regards,
Kerry

Vertu Motors - Vauxhall Crewe からの回答

2026年4月11日

Hi Louise
Thank you for your wonderful feedback. We're delighted to hear you had such a great experience buying your new car. It’s lovely to know you were warmly greeted from your first visit, shown all the options, and never felt pressured.
We’re especially pleased that Anthony was so informative and helpful, and that Geoff also provided great service throughout. Knowing that they made the process easy and helped you feel at ease — especially when dealing with people isn’t usually your favourite thing — really means a lot.
Thank you for the high recommendation.
Kind regards
Dawn

Vertu Motors - Vauxhall Crewe からの回答

2026年4月9日

Thank you for your fantastic feedback. We’re really pleased to hear that Ben provided such attentive and helpful customer support and made your experience a positive one from start to finish. Your recommendation of Vauxhall Crewe means a great deal to us, and we’ll be sure to pass on your kind words to Ben.
Kind regards,
Keith

Vertu Motors - Vauxhall Crewe からの回答

2026年3月20日

Hi Carol,
Thank you so much for leaving us a wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Crewe.
It’s great to know that our team member was helpful, polite, cheerful, and informative throughout your visit. We’re especially pleased that you felt welcomed and at ease, and that the paperwork and updates were clearly explained at every step.
It’s also fantastic to hear that the handover experience was thorough, with everything demonstrated clearly and reassurance offered for any future queries. Feedback like yours truly means a lot to the team.
If you need anything at all going forward, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.

Vertu Motors - Vauxhall Crewe からの回答

2026年3月15日

Thank you for sharing your experience. We’re delighted to hear that you received excellent service at Vertu, and that the team took the time to walk you through the differences between the cars and arrange multiple test drives. A special thank you as well to Ben and Geoff — they’ll be so pleased to know their friendly and helpful approach made such a positive impression. We truly appreciate your recommendation.
Many thanks,
Chloe

Vertu Motors - Vauxhall Crewe からの回答

2026年3月11日

Good afternoon Gavin,

Thank you for your review. I’m really pleased to hear Anthony and Geoff were amazing throughout your new car journey. It’s great to know the whole process went smoothly and left you confident enough to recommend us to friends and family.

We really appreciate your kind words.

Kind regards,
Dean

Vertu Motors - Vauxhall Crewe からの回答

2026年3月9日

Good afternoon Julie,
Thank you for your review. I’m really pleased to hear that Anthony helped make buying your car such an easy and smooth experience — that’s great to know.
Kind regards,
Dean

Vertu Motors - Vauxhall Crewe からの回答

2026年3月9日

Thank you for your fantastic feedback. We’re delighted to hear Billy was so friendly, professional and kept everything moving quickly for both of your recent purchases. It’s great to know you felt well‑supported throughout the process. We really appreciate your kind words about Billy.
Kind regards, Keith

Vertu Motors - Vauxhall Crewe からの回答

2026年2月18日 に更新

Good morning,. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2JR1802 Kind regards, Danielle

Vertu Motors - Vauxhall Crewe からの回答

2026年2月14日

Hi Gloria
Thank you for sharing such a thoughtful review. We're truly delighted to hear that Ben was so helpful and reassuring throughout your car‑buying experience. Given that this was your first purchase since the loss of your late husband, we’re especially glad to know he supported you with patience, understanding, and care.
It’s wonderful to hear that he took the time to answer all your questions and made the process feel far less daunting. We’re also pleased he spent extra time during the handover to help set up your phone and connections in your new car — those small touches can make such a big difference.
Your kind words mean a great deal to Ben and the whole team. Thank you again, and we wish you many happy miles in your new car.
Kind regards
Dawn

Vertu Motors - Vauxhall Crewe からの回答

2026年2月11日

Hi Carol,
Thank you for your lovely 5‑star review! We’re so pleased to hear that the team at Vauxhall Crewe were helpful, friendly, and kept you well informed throughout your visit. Your feedback is very much appreciated.
Kind regards,
Liza