Vertu Motors - Vauxhall Skipton レビュー 29

Vertu Motors - Vauxhall Skipton からの回答

1日前

Hi Leon,
Thank you for your 5-star review! We’re delighted to hear you received great customer service from the team at Vauxhall Skipton.
We really appreciate your feedback and hope to see you again in the future!
Kind regards,
Kerry

Vertu Motors - Vauxhall Skipton からの回答

2026年5月18日

Hi Alan
Thank you so much for taking the time to share such a wonderful and detailed review. We’re absolutely delighted to hear that you would so highly recommend Vertu and that you felt confident returning to us in the future — that really means a lot.
It’s fantastic to know that Dominic supported you so well throughout your car‑buying journey. His knowledge, professionalism, and genuinely friendly approach clearly made a real difference, especially after some time away from purchasing through a dealership. We’re so pleased he helped make the whole process feel easy, reassuring, and straightforward for you.
We’re also thrilled to hear that you are now the proud owners of your quality used MG and that you’re so happy with both the car and the service you received. That’s exactly the outcome we strive for.
Your kind words will mean a great deal to Dominic and the wider team.
Kind regards
Dawn

Vertu Motors - Vauxhall Skipton からの回答

2026年5月14日

Hi Anne

Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service when purchasing your used ID.3. It’s fantastic to know that Dino went above and beyond by sending detailed information and a video ahead of your visit — that kind of preparation really helps make the process smooth and reassuring.

We're also pleased to hear that the car was well presented, everything was clearly explained, and that a deal was reached that worked well for everyone involved.

Your kind words are truly appreciated.

Kind regards
Dawn

Vertu Motors - Vauxhall Skipton からの回答

2026年5月14日

Hi Ian
Thank you so much for taking the time to share your experience. We're truly grateful for your kind words, especially as a Motability customer — it’s so important to us that you feel supported and comfortable during your visit.
We're very sorry to hear that you were experiencing discomfort while waiting, but we’re delighted to hear that Charlotte was able to step in and help in such a thoughtful and considerate way. Bringing your paperwork out to you in your car is a wonderful example of going above and beyond to make sure our customers are looked after properly.
Your feedback will mean a great deal to Charlotte and the entire team. We’ll be sure to pass on your thanks.
Wishing you all the best, and thank you again for choosing us.
Kind regards
Dawn

Vertu Motors - Vauxhall Skipton からの回答

2026年5月14日

Good afternoon Katherine,

Thank you for your review. It’s great to hear you had such a positive experience, with friendly staff and no pressure throughout.

Kind regards,
Dean

Vertu Motors - Vauxhall Skipton からの回答

2026年5月8日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1SS0805 Kind regards, Liza.

Vertu Motors - Vauxhall Skipton からの回答

2026年5月6日

Good afternoon John,

Thank you for your feedback. We’re pleased to hear you found the team courteous, attentive, and helpful during your visit. Your comments are really appreciated.

Kind regards,
Dean

Vertu Motors - Vauxhall Skipton からの回答

2026年5月1日

Good morning Aaron,

Thank you for your kind feedback. I’m really pleased to hear that Jacob looked after you so well and that everything was taken care of before you collected your car. It’s great to know the whole experience felt smooth and well supported for you.

Thank you again for choosing Vauxhall Skipton and for taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - Vauxhall Skipton からの回答

2026年4月26日 に更新

Thank you for your fantastic feedback, Tony and Heather. We’re delighted to hear that you received excellent service at Vertu Vauxhall Keighley/Skipton and that Jacob Hough supported you so thoroughly when purchasing your new Vauxhall Mokka. It’s great to know he explained everything clearly from the paperwork through to the vehicle’s features and technology. Your kind words mean a great deal, and Jacob will be especially pleased to hear them.
Kind regards,
Matthew

Vertu Motors - Vauxhall Skipton からの回答

2026年4月25日

Thank you for your feedback. We’re pleased to hear that you received such personal attention and found the team really helpful. Bobby and Dom will be delighted to know they made a positive difference to your experience, and your kind comments are very much appreciated.

Kind regards,
Matthew

Vertu Motors - Vauxhall Skipton からの回答

2026年4月22日

Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience when purchasing your car and that Sarah explained everything clearly while providing such a friendly service. Your comments are very much appreciated and will be shared with Sarah and the team.
Kind regards,
Matthew

Vertu Motors - Vauxhall Skipton からの回答

2026年4月16日

Hi there,
Thank you for the great review. It’s lovely to hear how smoothly Dom guided you through the whole process.
His professional, efficient, and conversational approach clearly made the experience feel relaxed, with no pressure at any stage — exactly how it should be when choosing a new car.
Really appreciate you taking the time to share your feedback.
Kind regards,
Kerry

Vertu Motors - Vauxhall Skipton からの回答

2026年3月17日

Hi Usman,
Thank you for taking the time to leave this excellent 5‑star review. We’re really pleased to hear that your collection experience at Vauxhall Skipton was straightforward and hassle‑free. It’s fantastic to know you were quickly out on the road enjoying your new 7‑seater VW Tayron R‑Line — what a great choice!
We truly appreciate your feedback and hope you enjoy many happy journeys in your new vehicle.
Kind regards,
Liza.

Vertu Motors - Vauxhall Skipton からの回答

2026年3月12日

Good afternoon Anne,

Thank you for sharing such a lovely review. I’m really pleased to hear how well Hasan looked after you during your visit to Vauxhall Skipton. It’s clear he took the time to explain everything, answer your questions and show you different options until you found the right Motability car — that kind of patience and support makes such a big difference.

It’s wonderful to know you’re happy with your choice and loving your new car. Hasan will be delighted to hear your kind words.

If there’s ever anything more we can help with, we’re always here.

Kind regards,
Dean

Vertu Motors - Vauxhall Skipton からの回答

2026年3月8日

Thank you for taking the time to share such lovely feedback. We’re delighted to hear that buying your new VW at Vertu Crosshills/Skipton has consistently been a smooth and enjoyable experience. It means a great deal that you’ve chosen us for your fifth car. We’re pleased Pete and the team were able to explain everything clearly and support you with any follow‑up questions. It’s also wonderful to know you find the showroom welcoming and the team both friendly and professional. We really appreciate your recommendation, and it’s great to hear the servicing department has impressed you too.
Many thanks,
Chloe

Vertu Motors - Vauxhall Skipton からの回答

2026年3月7日

Thank you for your great review. We're really pleased to hear that Dom was able to guide you through the online purchase process and explain everything clearly, helping to put any concerns at ease. It’s fantastic to know that you’re now very happy with your Dacia Duster and that the trade‑in process felt fair and straightforward with no need for haggling.
We truly appreciate your trust and are delighted to hear you would choose to use us again.
Kind regards,
Matthew

Vertu Motors - Vauxhall Skipton からの回答

2026年3月7日

Thank you for your lovely feedback. We're delighted to hear that Bobbi took the time to explain everything clearly and made the whole process feel effortless. It’s great to know you’re enjoying your new car as well. We’ll be sure to pass on your thanks to Bobbi.
Kind regards,
Matthew

Vertu Motors - Vauxhall Skipton からの回答

2026年2月25日

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPR2502 Kind regards Dawn

Vertu Motors - Vauxhall Skipton からの回答

2026年2月16日

Hi Stephen,
Thank you for leaving this review. We are pleased to hear that you found the sales staff friendly during your visit. Your feedback is appreciated.
Kind regards,
Danielle

Vertu Motors - Vauxhall Skipton からの回答

2026年2月6日

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. We can ensure that our management team is looking into this immediately for you and as a matter of priority we will be in touch. Kind regards, Matthew.