What we liked that Dom was helpful without being in your face. Also he explained everything calmly because we are in our late 70's but we do have mobile phones and a laptop. We wish him all the best.... もっと見る
企業が回答しました
所在地
所在地を変更The Crossings Business Park, Cross Hills, BD20 7BW Keighley, West Yorkshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Vertu Vauxhall Skipton are amazing! Honestly couldn’t recommend them enough, they are so supportive and genuinely want to help you get your right car in an easy and seamless way. They offer second han... もっと見る
企業が回答しました
Vertu vauxhall Keighley/skipton excellent service from Jacob Hough when we went to buy our new Vauxhall Mokka he explained everything from start to finish regarding paperwork etc. even went through al... もっと見る
企業が回答しました
The staff member we dealt with,,,Bobbi. She was very helpful and thorough and made us feel comfortable,and there was no pressure on us to make a decision..we would deal with your garage in the future.... もっと見る
企業が回答しました
企業情報
Vertu Motors - Vauxhall Skipton について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
The Crossings Business Park, Cross Hills, BD20 7BW, Keighley, West Yorkshire, 英国
- 0344 659 7232
4.3
優良
41件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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Vertu vauxhall Keighley/skipton…
Vertu vauxhall Keighley/skipton excellent service from Jacob Hough when we went to buy our new Vauxhall Mokka he explained everything from start to finish regarding paperwork etc. even went through all the gadgets in new car couldn’t have asked for anything else from this bloke .Top bloke well done Jacob you do a brilliant job Thankyou Tony,Heather Smith
2026年4月18日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for your fantastic feedback, Tony and Heather. We’re delighted to hear that you received excellent service at Vertu Vauxhall Keighley/Skipton and that Jacob Hough supported you so thoroughly when purchasing your new Vauxhall Mokka. It’s great to know he explained everything clearly from the paperwork through to the vehicle’s features and technology. Your kind words mean a great deal, and Jacob will be especially pleased to hear them.
Kind regards,
Matthew
Really helpfull staff personal…
Really helpfull staff personal attention from Bobby and Dom....
2026年4月24日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for your feedback. We’re pleased to hear that you received such personal attention and found the team really helpful. Bobby and Dom will be delighted to know they made a positive difference to your experience, and your kind comments are very much appreciated.
Kind regards,
Matthew
Amazing Service and Staff
Really positive experience when purchasing my car. Sarah explained everything clearly and was really friendly
2026年4月21日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience when purchasing your car and that Sarah explained everything clearly while providing such a friendly service. Your comments are very much appreciated and will be shared with Sarah and the team.
Kind regards,
Matthew
Dom Whitehead guided us through the…
Dom Whitehead guided us through the whole process of buying the car in a professional and efficient manner. His approach was conversational and I did not feel under any pressure.
2026年4月15日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Hi there,
Thank you for the great review. It’s lovely to hear how smoothly Dom guided you through the whole process.
His professional, efficient, and conversational approach clearly made the experience feel relaxed, with no pressure at any stage — exactly how it should be when choosing a new car.
Really appreciate you taking the time to share your feedback.
Kind regards,
Kerry
Straight forward no hassle collection…
Straight forward no hassle collection was quick & out on the road we was enjoying our new 7 seater Vw tayron R line
2026年3月16日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Hi Usman,
Thank you for taking the time to leave this excellent 5‑star review. We’re really pleased to hear that your collection experience at Vauxhall Skipton was straightforward and hassle‑free. It’s fantastic to know you were quickly out on the road enjoying your new 7‑seater VW Tayron R‑Line — what a great choice!
We truly appreciate your feedback and hope you enjoy many happy journeys in your new vehicle.
Kind regards,
Liza.
When i came in to ask about a mobility…Hasan was very helpful explained how ot worked
When i came in to ask about a mobility car a young gentleman called Hasan Hussain talked me through everything . He went above and beyondto explain show me cars till i decided on one . Thankyou so much Hasan i love my car . X
2026年2月28日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Good afternoon Anne,
Thank you for sharing such a lovely review. I’m really pleased to hear how well Hasan looked after you during your visit to Vauxhall Skipton. It’s clear he took the time to explain everything, answer your questions and show you different options until you found the right Motability car — that kind of patience and support makes such a big difference.
It’s wonderful to know you’re happy with your choice and loving your new car. Hasan will be delighted to hear your kind words.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
Buying a new VW at Vertu
Buying a new VW at Vertu, Crosshills/Skipton is always a smooth, stress-free and enjoyable experience- I’m on my 5th car from them so that says a lot. Everything was explained fully by Pete and other members of the team. I was able to call with follow-up questions whenever I needed to and nothing was too much trouble. The showroom is always gleaming and the staff are friendly yet professional. Highly recommended.
The servicing department are also excellent.
2026年2月14日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that buying your new VW at Vertu Crosshills/Skipton has consistently been a smooth and enjoyable experience. It means a great deal that you’ve chosen us for your fifth car. We’re pleased Pete and the team were able to explain everything clearly and support you with any follow‑up questions. It’s also wonderful to know you find the showroom welcoming and the team both friendly and professional. We really appreciate your recommendation, and it’s great to hear the servicing department has impressed you too.
Many thanks,
Chloe
Very impressed with Vertu ( Skipton )
I wasn’t sure at first about buying a car by just looking at it online, but Dom explained everything to us in great detail and so we went ahead. It turned out that our fears were unfounded and we are now the very happy owners of our new ( to us ) Dacia Duster. The trade in price of our vehicle was also fair and no haggling was needed. We would, and hopefully will, use them again.
2026年3月5日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for your great review. We're really pleased to hear that Dom was able to guide you through the online purchase process and explain everything clearly, helping to put any concerns at ease. It’s fantastic to know that you’re now very happy with your Dacia Duster and that the trade‑in process felt fair and straightforward with no need for haggling.
We truly appreciate your trust and are delighted to hear you would choose to use us again.
Kind regards,
Matthew
I was impressed with how Bobbi took the…
I was impressed with how Bobbi took the time to explain things to me and nothing was to much trouble. My new car is very good and I am enjoying driving it. Thank you Bobbi.
2026年3月7日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for your lovely feedback. We're delighted to hear that Bobbi took the time to explain everything clearly and made the whole process feel effortless. It’s great to know you’re enjoying your new car as well. We’ll be sure to pass on your thanks to Bobbi.
Kind regards,
Matthew
Do not trust anyone at this dealership
Hi Atif Malik
My car is currently at Vertu Nissan Northampton awaiting repair under warranty for a fault that developed within 2 weeks of me buying the car on 01/10/25 from Vertu Vauxhall Skipton. Some of this work needs to be authorised by you, I have emails and text messages where you have said you would pay for this warranty work but you are not taking calls or messages from Vertu Nissan Northampton. I have been waiting patiently since October for this work to be done and despite the car being in the garage for 7 days they cannot complete the work without your authorisation. Please could you contact Vertu Nissan Northampton to enable this work to be completed.
Regards
Richard
2025年10月1日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPR2502 Kind regards Dawn
Friendly sales staff
2026年2月13日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Hi Stephen,
Thank you for leaving this review. We are pleased to hear that you found the sales staff friendly during your visit. Your feedback is appreciated.
Kind regards,
Danielle
I would not recommend this company
Where to start. I bought a second hand Mokka a year ago, 6 months after the purchase it was due a service, they found an oil leak (which was listed as an advisoryon the previous MOT which they did) but not on the 12 month MOT I received with the vehicle so I presumed it had been fixed. I took the car back in so they could find where the leak was coming from. I was then informed that the timing chain needed replacing, which would cost slightly less than what I earn in a month!! We negotiated a payment plan and the works was carried out but I wasn't given any paperwork as they said they didn't know how to work it out with the payment plan, I took the car back 2 months later as it was still leaking oil, this work was done at no cost to me because a seal had failed. Because I have now lost trust in this company I took the car somewhere else for a MOT, I'm pleased to say it passed however there is still an oil leak.
As it stands I would definitely NOT recommend.
2026年2月6日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. We can ensure that our management team is looking into this immediately for you and as a matter of priority we will be in touch. Kind regards, Matthew.
Bobbie
Bobbie, Vertu saleswoman, was very professional with a personal touch.
She did not push us and left us to browse at our convenience.
She explained all the features of the vehicle we were interested in both before and on the test drive. Everything was explained clearly, part exchange and additional cover on the new car, she kept in touch with us all through the sale and pick up. The personal videos were an extra special touch. Very happy with Vertu Skipton .
2026年2月3日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Good morning, Linda,
Thank you for taking the time to share such a lovely review. I’m really pleased to hear that Bobbie delivered a professional yet personal experience throughout your visit. It’s great to know she gave you the space to browse at your own pace while still being on hand to explain the vehicle’s features clearly, both before and during the test drive.
I’m delighted that the part‑exchange, additional cover options, and the whole sales process were explained so well, and that Bobbie kept you updated right through to collection. The personal videos are a fantastic touch, and I’m glad they added to the experience for you.
It’s wonderful to hear how happy you are with Vertu Skipton — feedback like yours means a lot to the team.
Kind regards,
Dean
The first thing that made my experience…
The first thing that made my experience great was the friendliness and professionalism of the sales person Hasan. He made us feel very welcome and explained everything in detail. The test drive was good and the collection of the car was exciting. Overall the experience was brilliant.
2025年11月22日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you so much for your kind words! We are so happy to hear that Hasan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Recommended
From start to finish - very professional and helpful. Jacob was knowledgeable and patient for my never-ending questions. He worked hard to find me the best car to suit my needs, at a good price.
2025年11月14日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Seamless process
Seamless process, communication excellent, 10/10 for Dan Coles at Vertu Skipton. Great handover, very pleased overall
2025年10月20日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
They book specific service appointment…
They book specific service appointment times, but when you arrive, they casually tell you it could take all day. In reality, the actual service only takes about 30–40 minutes — so why mislead customers with fixed time slots?
If appointment times don’t actually mean anything, they might as well just say, “Bring it in whenever you want and you’ll get it back whenever we feel like it.” It’s frustrating, inconvenient, and shows a lack of respect for people’s time.
2025年10月16日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Good afternoon Alex. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1ABS1610 Kind regards, Dean
We were helped along the way by a very…
We were helped along the way by a very kind and helpful member of staff called Jacob. He couldn't do enough to help us and we found the process of purchasing our car hassle free thanks to Jacob.
2025年9月5日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Good morning. Thank you so much for your kind words! We are so happy to hear that Jacob was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Brilliant customer care
Brilliant customer service the sales rep Joseph went above and beyond to help me in every way, and his manager helped us sort out a mistake made by my self couldn't help enough.
2025年8月30日
自発的なレビュー
Vertu Motors - Vauxhall Skipton からの回答
Thank you so much for your kind words! We are so happy to hear that Joseph was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Awful Dealership
After years of buying cars from Bristol Street motors Keighley the latest purchase will be the last.
The dealerships service has deteriorated over the last few years and now sadly the sales side has followed.
They are only interested in selling you paint protection, extended warranties, alloy wheel protection and gap insurance adding all this on to the price as standard leaving it up to you to notice and get it removed.
The latest purchase was a used car for our daughter. We went to pay for the car we were told we couldn't pay for it as it had to come from her bank account ! What a load of rubbish !
When she collected the car it hadn't been valeted some promised minor repairs hadn't been done as promised and to top it off when she turned the car on the engine management light came on and it broke down.
Vertu was a name you could once trust but sadly not any longer Vauxhall Keighley really is shambolic.
2025年7月3日
自発的なレビュー
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