Vertu Motors - Volkswagen Hereford レビュー 

Vertu Motors - Volkswagen Hereford からの回答

2026年6月1日

Good morning Simon,

Thank you for your feedback. It’s great to hear Thomas kept you updated throughout and made the whole experience smooth and easy for you.

Kind regards,
Dean

Vertu Motors - Volkswagen Hereford からの回答

2026年5月31日

Good afternoon Jamie,

Thank you for your great feedback. It’s fantastic to hear everything was handled so professionally and that nothing was too much trouble, making the whole experience a positive one for you.

We really appreciate you taking the time to share your thoughts.

Kind regards,
Dean

Vertu Motors - Volkswagen Hereford からの回答

2026年5月30日

Good morning,

Thank you for your fantastic review. It’s great to hear that you found such a competitive price for your VW Crafter and that the whole experience met your expectations. Kieran will be delighted to know his helpful and supportive approach made a positive difference, and it’s lovely to hear the team ensured everything went smoothly on collection.

We wish you all the best with your camper build — it sounds like an exciting project!

Kind regards,
Dean

Vertu Motors - Volkswagen Hereford からの回答

2026年5月29日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Vertu Motors - Volkswagen Hereford からの回答

2026年5月28日

Good afternoon Mark,

Thank you for your kind feedback. It’s great to hear you felt well informed throughout and never under any pressure, allowing you to make your decision comfortably. We’re pleased everything went smoothly from enquiry through to collection.

Kind regards,
Dean

Vertu Motors - Volkswagen Hereford からの回答

2026年5月28日

Hi Simon,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at Volkswagen Hereford.

It’s wonderful to know that Felix and Jordan provided such clear, professional and supportive service, helping to make the whole experience straightforward and enjoyable. Your kind recommendation will mean a lot to them and the wider team.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - Volkswagen Hereford からの回答

2026年5月28日

Hi Linda,

Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Volkswagen Hereford.

It’s wonderful to know that Ellis provided such clear explanations at every stage and gave you the confidence that you made the right decision. Your kind words about his genuine and approachable manner will mean a lot to him and the wider team.

We really appreciate you taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - Volkswagen Hereford からの回答

2026年5月24日

Thank you for taking the time to share your experience with us. We’re delighted to hear that India looked after you so well during your visit and took the time to really understand your requirements.
It’s great to know her product knowledge and attentive approach helped you find the right vehicle, even when our existing stock wasn’t quite the right fit. Keeping you informed throughout the delivery process and ensuring a thorough handover is exactly the level of service we aim to provide, so it’s fantastic to hear this reflected in your journey with us.
We hope you’re enjoying your new vehicle and look forward to welcoming you again in the future.
Kind regards,
Keith

Vertu Motors - Volkswagen Hereford からの回答

2026年5月12日

Thank you for taking the time to leave your feedback.
We’re delighted to hear that you found the purchasing procedure totally hassle free and that Kieran Jardine was extremely helpful and courteous throughout your experience. Ensuring a smooth and positive journey for our customers is very important to us, and Kieran will be pleased to hear your kind comments.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith

Vertu Motors - Volkswagen Hereford からの回答

2026年5月7日

Hi Thérèse,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Volkswagen Hereford.
It’s great to know that India was so helpful and informative, and that she made the whole process easy and stress‑free for you. She’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.

Vertu Motors - Volkswagen Hereford からの回答

2026年4月30日

Good morning Terry,

Thank you for your review. It’s great to hear that your car‑buying experience was brilliant and that the team were friendly, helpful, and took the time to explain everything clearly, including the finance, warranty, and the car itself.

Kind regards,
Dean

Vertu Motors - Volkswagen Hereford からの回答

2026年4月28日

Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear how pleased you are with your new VW ID.4 and that it’s proving to be a dream to drive with no issues so far.
It’s great to know that the OHME charger installation was straightforward and that communication from both Volkswagen and OHME was clear and supportive throughout the process. Making the transition to electric as smooth as possible is very important to us.
Your kind comments about Jordan Payne and especially Krystian Burzawa are very much appreciated. We’re pleased to hear that their professionalism, patience and support during your test drives helped you feel confident in choosing the right car. Your feedback will be shared with them and the team.
Thank you again for your recommendation and for choosing Vertu Volkswagen Hereford. We wish you many happy miles in your new ID.4.
Kind regards,
Liza

Vertu Motors - Volkswagen Hereford からの回答

2026年4月26日

Thank you for your kind feedback. We’re delighted to hear that you had such a brilliant experience from your initial enquiry through to handover. It’s great to know that Darren in Commercials provided first‑class service and supported you so well throughout the process. Your comments are very much appreciated and will be shared with the team.
Kind regards,
Matthew

Vertu Motors - Volkswagen Hereford からの回答

2026年4月24日

Dear Amber,
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that India went above and beyond to help you find the perfect car and that you felt so well supported throughout the entire process.
Your comments about her patience, honesty and clear communication are very much appreciated. It’s wonderful to know that you felt fully informed and confident before making your decision. We’re also pleased to hear how special the handover felt — the bow was a lovely finishing touch!
Thank you again for choosing Volkswagen Hereford, and we hope you enjoy many happy miles in your approved used VW.
Kind regards,
Liza

Vertu Motors - Volkswagen Hereford からの回答

2026年3月22日

Hi Andrew,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you felt well looked after at Volkswagen Hereford and that the team communicated clearly throughout your experience. It’s wonderful to know they were able to accommodate your requests and make the collection especially memorable for your little girl with the big red bow — such a lovely touch!
We really appreciate your kind words about both the sales and service teams. It’s great to hear you’ve had positive experiences with the service department previously, and we’re confident you’ll continue to receive the same high standard of care moving forward.
Thank you again for your recommendation — it truly means a lot to the whole team. Enjoy your new vehicle!
Kind regards,
Liza.

Vertu Motors - Volkswagen Hereford からの回答

2026年3月21日

Hi Leanne,
Thank you for the fantastic 5‑star review. It’s wonderful to hear you’ve trusted Volkswagen Hereford for around 15 years — travelling 1.5 hours each way says everything about the consistently excellent service you’ve received. The team will be delighted to know their prompt communication and friendly, personal approach keep you coming back.
Kind regards,
Kerry

Vertu Motors - Volkswagen Hereford からの回答

2026年3月16日 に更新

Hi Mike, thank you for your feedback. We’re sorry to hear about the issue you’ve experienced so soon after your service and that the follow-up support has been frustrating. This isn’t the level of service we aim to provide. Please contact us directly with your registration details digitalcustomerexperience@vertumotors.com so we can review the situation and do our best to assist you as quickly as possible. Please quote ref TPMW1603



Many thanks

Tom

Tom Lyons

Vertu Motors - Volkswagen Hereford からの回答

2026年3月10日 に更新

Good morning Andy. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1AT1003 Kind regards, Dean

Vertu Motors - Volkswagen Hereford からの回答

2026年3月4日

Hi Oliver,
Thank you for leaving us a great 5‑star review. We're really pleased to hear that you received excellent service at Volkswagen Hereford. It’s especially lovely to know that Matthew Griffith was able to support you through the finance approval process — he’ll be delighted to hear your feedback.
We truly appreciate your review and hope you enjoy your new vehicle.
Kind regards,
Liza

Vertu Motors - Volkswagen Hereford からの回答

2026年3月1日

Thank you for sharing your experience. We're delighted to hear the detailed videos were helpful and that the van was exactly as described when you arrived. It’s great to know Matthew and Darren made the whole process smooth and enjoyable for you.
Kind regards, Keith